[Skip to main content](#vessel-content) # Blank white page when uploading pictures ## - **[axellink](/forum/user/12140-axellink "View axellink's Profile")** - [![axellink's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12140-axellink "View axellink's Profile") Topic Author - [ Offline](/forum/user/12140-axellink) Less More - Posts: 5 - Thank you received: 0 - - 13 years 11 months ago [\#79925](#79925) by [axellink](/forum/user/12140-axellink "View axellink's Profile") *[Blank white page when uploading pictures](/forum/3-bug-report/76361-blank-white-page-when-uploading-pictures#79925 "Hi there I'm trying to upload pictures for my products but after uploading them, I'm confronted with a white pop up page. The images have uploaded on my file Server. I am using Joomla 2.5.8 and the latest version of HikaShop. This issue happens in Chrome and Firefox with Adblock turned off. Thanks")* was created by *[axellink](/forum/user/12140-axellink "View axellink's Profile")* Hi there I'm trying to upload pictures for my products but after uploading them, I'm confronted with a white pop up page. The images have uploaded on my file Server. I am using Joomla 2.5.8 and the latest version of HikaShop. This issue happens in Chrome and Firefox with Adblock turned off. Thanks - [ ![error_1.jpg](/forum/attachment/7302) ](/forum/attachment/7302 "error_1.jpg") [ ](/forum/attachment/7302?download=1 "error_1.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NjM2MS1ibGFuay13aGl0ZS1wYWdlLXdoZW4tdXBsb2FkaW5nLXBpY3R1cmVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 11 months ago [\#79987](#79987) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Blank white page when uploading pictures](/forum/3-bug-report/76361-blank-white-page-when-uploading-pictures#79987 "Hi there I'm trying to upload pictures for my products but after uploading them, I'm confronted with a white pop up page. The images have uploaded on my file Server. I am using Joomla 2.5.8 and the latest version of HikaShop. This issue happens in Chrome and Firefox with Adblock turned off. Thanks")* Hi, Do you have the latest HikaShop version ? Could you enable the debug mode in Joomla, try to upload a picture again and give us a screnshot of the error returned ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NjM2MS1ibGFuay13aGl0ZS1wYWdlLXdoZW4tdXBsb2FkaW5nLXBpY3R1cmVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[axellink](/forum/user/12140-axellink "View axellink's Profile")** - [![axellink's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12140-axellink "View axellink's Profile") Topic Author - [ Offline](/forum/user/12140-axellink) Less More - Posts: 5 - Thank you received: 0 - - 13 years 8 months ago [\#91576](#91576) by [axellink](/forum/user/12140-axellink "View axellink's Profile") Replied by *[axellink](/forum/user/12140-axellink "View axellink's Profile")* on topic *[Blank white page when uploading pictures](/forum/3-bug-report/76361-blank-white-page-when-uploading-pictures#91576 "Hi there I'm trying to upload pictures for my products but after uploading them, I'm confronted with a white pop up page. The images have uploaded on my file Server. I am using Joomla 2.5.8 and the latest version of HikaShop. This issue happens in Chrome and Firefox with Adblock turned off. Thanks")* Hi There Sorry for taking a long time to get back, but I've enabled debug mode which hasn't shown any errors. I'm still getting the same issue with the white blank dialogue box. The image would upload and after it reaches 100%, you get the image I posted above. I'm not on Joomla 2.5.9 now with the latest Hikashop version Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NjM2MS1ibGFuay13aGl0ZS1wYWdlLXdoZW4tdXBsb2FkaW5nLXBpY3R1cmVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 13 years 8 months ago [\#91712](#91712) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Blank white page when uploading pictures](/forum/3-bug-report/76361-blank-white-page-when-uploading-pictures#91712 "Hi there I'm trying to upload pictures for my products but after uploading them, I'm confronted with a white pop up page. The images have uploaded on my file Server. I am using Joomla 2.5.8 and the latest version of HikaShop. This issue happens in Chrome and Firefox with Adblock turned off. Thanks")* Could you give a backend access via our contact form with a link to this thread so that we can see that? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NjM2MS1ibGFuay13aGl0ZS1wYWdlLXdoZW4tdXBsb2FkaW5nLXBpY3R1cmVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[axellink](/forum/user/12140-axellink "View axellink's Profile")** - [![axellink's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12140-axellink "View axellink's Profile") Topic Author - [ Offline](/forum/user/12140-axellink) Less More - Posts: 5 - Thank you received: 0 - - 13 years 8 months ago [\#92417](#92417) by [axellink](/forum/user/12140-axellink "View axellink's Profile") Replied by *[axellink](/forum/user/12140-axellink "View axellink's Profile")* on topic *[Blank white page when uploading pictures](/forum/3-bug-report/76361-blank-white-page-when-uploading-pictures#92417 "Hi there I'm trying to upload pictures for my products but after uploading them, I'm confronted with a white pop up page. The images have uploaded on my file Server. I am using Joomla 2.5.8 and the latest version of HikaShop. This issue happens in Chrome and Firefox with Adblock turned off. Thanks")* Hi there I re installed the plugin and everything is working fine now. I believe my original images were too large as well. If there are further problems I'll PM you. Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NjM2MS1ibGFuay13aGl0ZS1wYWdlLXdoZW4tdXBsb2FkaW5nLXBpY3R1cmVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. 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