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#   Export only exporting first product

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13 years 11 months ago [\#81182](#81182) by [Dibben](/forum/user/6788-dibben "View Dibben's Profile")  *[Export only exporting first product](/forum/3-bug-report/76587-export-only-exporting-first-product#81182 "Hi,  For some reason when I export my orders the system only adds the first product to the export sheet. For example the customer may have bought: 'product 1 @ £30' &amp; 'product 2 @ £20' When I export the data the total is correct - £50 for both the products but the second product is not mentioned in the export so when I send it to people to fulfil they do not know what the second product is and have to manually go back which takes a lot of time.  Any ideas welcomed!  Thanks")* was created by *[Dibben](/forum/user/6788-dibben "View Dibben's Profile")*

Hi,

For some reason when I export my orders the system only adds the first product to the export sheet. For example the customer may have bought: 'product 1 @ £30' &amp; 'product 2 @ £20' When I export the data the total is correct - £50 for both the products but the second product is not mentioned in the export so when I send it to people to fulfil they do not know what the second product is and have to manually go back which takes a lot of time.

Any ideas welcomed!

Thanks

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13 years 11 months ago [\#81240](#81240) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile")  Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Export only exporting first product](/forum/3-bug-report/76587-export-only-exporting-first-product#81240 "Hi,  For some reason when I export my orders the system only adds the first product to the export sheet. For example the customer may have bought: 'product 1 @ £30' &amp; 'product 2 @ £20' When I export the data the total is correct - £50 for both the products but the second product is not mentioned in the export so when I send it to people to fulfil they do not know what the second product is and have to manually go back which takes a lot of time.  Any ideas welcomed!  Thanks")*

Hi,

I just tried on my end and all the products present in the order are in the export.

Are you sure that the problem don't come from your csv reader ?
Do you have edited anything (view / classe) in the backend of HikaShop ? Which version do you have ?

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13 years 11 months ago [\#81253](#81253) by [Dibben](/forum/user/6788-dibben "View Dibben's Profile")  Replied by *[Dibben](/forum/user/6788-dibben "View Dibben's Profile")* on topic *[Export only exporting first product](/forum/3-bug-report/76587-export-only-exporting-first-product#81253 "Hi,  For some reason when I export my orders the system only adds the first product to the export sheet. For example the customer may have bought: 'product 1 @ £30' &amp; 'product 2 @ £20' When I export the data the total is correct - £50 for both the products but the second product is not mentioned in the export so when I send it to people to fulfil they do not know what the second product is and have to manually go back which takes a lot of time.  Any ideas welcomed!  Thanks")*

Hi,

I have version 1.6.0

I have tried opening in LibreOffice Calc as well as Excel and the only files I have made changes to in HikaShop are the email files, and customising CSS classes of the shop in the front end but I have done this in the template CSS not by editing the files of Hikashop..

I have attached a screen shot showing the contents of item two in the export are empty..

Thanks

Alex

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13 years 11 months ago [\#81256](#81256) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile")  Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Export only exporting first product](/forum/3-bug-report/76587-export-only-exporting-first-product#81256 "Hi,  For some reason when I export my orders the system only adds the first product to the export sheet. For example the customer may have bought: 'product 1 @ £30' &amp; 'product 2 @ £20' When I export the data the total is correct - £50 for both the products but the second product is not mentioned in the export so when I send it to people to fulfil they do not know what the second product is and have to manually go back which takes a lot of time.  Any ideas welcomed!  Thanks")*

Try to update to HikaShop 2.0
Don't forget to make a backup before updating.

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13 years 11 months ago [\#81265](#81265) by [Dibben](/forum/user/6788-dibben "View Dibben's Profile")  Replied by *[Dibben](/forum/user/6788-dibben "View Dibben's Profile")* on topic *[Export only exporting first product](/forum/3-bug-report/76587-export-only-exporting-first-product#81265 "Hi,  For some reason when I export my orders the system only adds the first product to the export sheet. For example the customer may have bought: 'product 1 @ £30' &amp; 'product 2 @ £20' When I export the data the total is correct - £50 for both the products but the second product is not mentioned in the export so when I send it to people to fulfil they do not know what the second product is and have to manually go back which takes a lot of time.  Any ideas welcomed!  Thanks")*

I have a test area where I tried installing version 2.0 The export still doesn't work right. There is information missing about the items on the export. Would it be possible for you to take a look at the Joomla install I have?

Thanks

Alex

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13 years 11 months ago [\#81553](#81553) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Export only exporting first product](/forum/3-bug-report/76587-export-only-exporting-first-product#81553 "Hi,  For some reason when I export my orders the system only adds the first product to the export sheet. For example the customer may have bought: 'product 1 @ £30' &amp; 'product 2 @ £20' When I export the data the total is correct - £50 for both the products but the second product is not mentioned in the export so when I send it to people to fulfil they do not know what the second product is and have to manually go back which takes a lot of time.  Any ideas welcomed!  Thanks")*

What information is missing ? We could take a look but we would first need more precise information as to what is the problem.

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13 years 11 months ago [\#81607](#81607) by [Dibben](/forum/user/6788-dibben "View Dibben's Profile")  Replied by *[Dibben](/forum/user/6788-dibben "View Dibben's Profile")* on topic *[Export only exporting first product](/forum/3-bug-report/76587-export-only-exporting-first-product#81607 "Hi,  For some reason when I export my orders the system only adds the first product to the export sheet. For example the customer may have bought: 'product 1 @ £30' &amp; 'product 2 @ £20' When I export the data the total is correct - £50 for both the products but the second product is not mentioned in the export so when I send it to people to fulfil they do not know what the second product is and have to manually go back which takes a lot of time.  Any ideas welcomed!  Thanks")*

Of course,

The information about the second product is missing. When a client buys two items, I export their order information to excel or any program and the columns for item 2 are empty...

Thanks

Alex

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13 years 11 months ago [\#81869](#81869) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Export only exporting first product](/forum/3-bug-report/76587-export-only-exporting-first-product#81869 "Hi,  For some reason when I export my orders the system only adds the first product to the export sheet. For example the customer may have bought: 'product 1 @ £30' &amp; 'product 2 @ £20' When I export the data the total is correct - £50 for both the products but the second product is not mentioned in the export so when I send it to people to fulfil they do not know what the second product is and have to manually go back which takes a lot of time.  Any ideas welcomed!  Thanks")*

Could you provide the CSV that is generated by HikaShop ?

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13 years 11 months ago [\#81884](#81884) by [Dibben](/forum/user/6788-dibben "View Dibben's Profile")  Replied by *[Dibben](/forum/user/6788-dibben "View Dibben's Profile")* on topic *[Export only exporting first product](/forum/3-bug-report/76587-export-only-exporting-first-product#81884 "Hi,  For some reason when I export my orders the system only adds the first product to the export sheet. For example the customer may have bought: 'product 1 @ £30' &amp; 'product 2 @ £20' When I export the data the total is correct - £50 for both the products but the second product is not mentioned in the export so when I send it to people to fulfil they do not know what the second product is and have to manually go back which takes a lot of time.  Any ideas welcomed!  Thanks")*

Sure,

Can I email it to you? I can't post on the forum as customer info is confidential?

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13 years 11 months ago [\#81991](#81991) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile")  Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Export only exporting first product](/forum/3-bug-report/76587-export-only-exporting-first-product#81991 "Hi,  For some reason when I export my orders the system only adds the first product to the export sheet. For example the customer may have bought: 'product 1 @ £30' &amp; 'product 2 @ £20' When I export the data the total is correct - £50 for both the products but the second product is not mentioned in the export so when I send it to people to fulfil they do not know what the second product is and have to manually go back which takes a lot of time.  Any ideas welcomed!  Thanks")*

Yes you can email it via our contact form, don't forget to include the link of the topic in this email.

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13 years 11 months ago [\#82106](#82106) by [Jerome](/forum/user/80-jerome "View Jerome's Profile")  Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Export only exporting first product](/forum/3-bug-report/76587-export-only-exporting-first-product#82106 "Hi,  For some reason when I export my orders the system only adds the first product to the export sheet. For example the customer may have bought: 'product 1 @ £30' &amp; 'product 2 @ £20' When I export the data the total is correct - £50 for both the products but the second product is not mentioned in the export so when I send it to people to fulfil they do not know what the second product is and have to manually go back which takes a lot of time.  Any ideas welcomed!  Thanks")*

Hi,

Your CSV is not an "official" order export CSV generated by HikaShop.
HikaShop 2.0 uses semi colon as separator and add quotes for all his texts. Regarding your CSV file, I see comma as separator and no quotes.
Are you sure that the export view does not have been modified ?

Regards,

---

Jerome - Obsidev.com
HikaMarket &amp; HikaSerial developer / HikaShop core dev team.

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13 years 11 months ago [\#82119](#82119) by [Dibben](/forum/user/6788-dibben "View Dibben's Profile")  Replied by *[Dibben](/forum/user/6788-dibben "View Dibben's Profile")* on topic *[Export only exporting first product](/forum/3-bug-report/76587-export-only-exporting-first-product#82119 "Hi,  For some reason when I export my orders the system only adds the first product to the export sheet. For example the customer may have bought: 'product 1 @ £30' &amp; 'product 2 @ £20' When I export the data the total is correct - £50 for both the products but the second product is not mentioned in the export so when I send it to people to fulfil they do not know what the second product is and have to manually go back which takes a lot of time.  Any ideas welcomed!  Thanks")*

No I haven't modified this at all, I am not sure whereabouts I would even make a change to this. Can you check to see or is there a way i can update the export code so that it works correctly?

Thanks

Alex

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13 years 10 months ago [\#82339](#82339) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Export only exporting first product](/forum/3-bug-report/76587-export-only-exporting-first-product#82339 "Hi,  For some reason when I export my orders the system only adds the first product to the export sheet. For example the customer may have bought: 'product 1 @ £30' &amp; 'product 2 @ £20' When I export the data the total is correct - £50 for both the products but the second product is not mentioned in the export so when I send it to people to fulfil they do not know what the second product is and have to manually go back which takes a lot of time.  Any ideas welcomed!  Thanks")*

We were able to reproduce the problem and fix it.
Please replace the files administrator/components/com_hikashop/views/order/view.html.php and administrator/components/com_hikashop/views/order/tmpl/export.php by the ones in the archive below and that should work fine after that.

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13 years 10 months ago [\#82340](#82340) by [Dibben](/forum/user/6788-dibben "View Dibben's Profile")  Replied by *[Dibben](/forum/user/6788-dibben "View Dibben's Profile")* on topic *[Export only exporting first product](/forum/3-bug-report/76587-export-only-exporting-first-product#82340 "Hi,  For some reason when I export my orders the system only adds the first product to the export sheet. For example the customer may have bought: 'product 1 @ £30' &amp; 'product 2 @ £20' When I export the data the total is correct - £50 for both the products but the second product is not mentioned in the export so when I send it to people to fulfil they do not know what the second product is and have to manually go back which takes a lot of time.  Any ideas welcomed!  Thanks")*

Sorry I only just understood what you meant. I thought you were referring to me modifying code, not the csv file. I have resent another CSV file which I have not broken into columns

Thanks

Alex

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13 years 10 months ago [\#82588](#82588) by [Dibben](/forum/user/6788-dibben "View Dibben's Profile")  Replied by *[Dibben](/forum/user/6788-dibben "View Dibben's Profile")* on topic *[Export only exporting first product](/forum/3-bug-report/76587-export-only-exporting-first-product#82588 "Hi,  For some reason when I export my orders the system only adds the first product to the export sheet. For example the customer may have bought: 'product 1 @ £30' &amp; 'product 2 @ £20' When I export the data the total is correct - £50 for both the products but the second product is not mentioned in the export so when I send it to people to fulfil they do not know what the second product is and have to manually go back which takes a lot of time.  Any ideas welcomed!  Thanks")*

This seems to be working now, thanks

Alex

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13 years 10 months ago [\#83119](#83119) by [Dibben](/forum/user/6788-dibben "View Dibben's Profile")  Replied by *[Dibben](/forum/user/6788-dibben "View Dibben's Profile")* on topic *[Export only exporting first product](/forum/3-bug-report/76587-export-only-exporting-first-product#83119 "Hi,  For some reason when I export my orders the system only adds the first product to the export sheet. For example the customer may have bought: 'product 1 @ £30' &amp; 'product 2 @ £20' When I export the data the total is correct - £50 for both the products but the second product is not mentioned in the export so when I send it to people to fulfil they do not know what the second product is and have to manually go back which takes a lot of time.  Any ideas welcomed!  Thanks")*

Sorry i thought it was working but it's not. There are still exports which are leaving the second product blank when it should be filling it in.

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13 years 10 months ago [\#83266](#83266) by [Jerome](/forum/user/80-jerome "View Jerome's Profile")  Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Export only exporting first product](/forum/3-bug-report/76587-export-only-exporting-first-product#83266 "Hi,  For some reason when I export my orders the system only adds the first product to the export sheet. For example the customer may have bought: 'product 1 @ £30' &amp; 'product 2 @ £20' When I export the data the total is correct - £50 for both the products but the second product is not mentioned in the export so when I send it to people to fulfil they do not know what the second product is and have to manually go back which takes a lot of time.  Any ideas welcomed!  Thanks")*

Hi,

We did not forget you. I have create an issue in our bug tracker. We would work to fix your problem as soon as possible.
I think that Nicolas had reproduce your problem but his patch should fixed it so, maybe you have another specific case which we have to reproduce.

Regards,

---

Jerome - Obsidev.com
HikaMarket &amp; HikaSerial developer / HikaShop core dev team.

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