[Skip to main content](#vessel-content) # ISSUE: The following from address failed ## - **[charis315](/forum/user/12354-charis315 "View charis315's Profile")** - [![charis315's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12354-charis315 "View charis315's Profile") Topic Author - [ Offline](/forum/user/12354-charis315) Less More - Posts: 5 - Thank you received: 0 - - 13 years 10 months ago [\#82007](#82007) by [charis315](/forum/user/12354-charis315 "View charis315's Profile") *[ISSUE: The following from address failed](/forum/3-bug-report/76742-issue-the-following-from-address-failed#82007 "I get this message when I tried to purchase something from my site: The following from address failed This appears just before I get redirected to the Paypal site for payment. Could you kindly advise as to what may be the cause of this problem? Thanks.")* was created by *[charis315](/forum/user/12354-charis315 "View charis315's Profile")* I get this message when I tried to purchase something from my site: The following from address failed This appears just before I get redirected to the Paypal site for payment. Could you kindly advise as to what may be the cause of this problem? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83Njc0Mi1pc3N1ZS10aGUtZm9sbG93aW5nLWZyb20tYWRkcmVzcy1mYWlsZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 10 months ago [\#82058](#82058) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[ISSUE: The following from address failed](/forum/3-bug-report/76742-issue-the-following-from-address-failed#82058 "I get this message when I tried to purchase something from my site: The following from address failed This appears just before I get redirected to the Paypal site for payment. Could you kindly advise as to what may be the cause of this problem? Thanks.")* Could you give us a screenshot of the error ? I search for the text "The following from address failed" and I found nothing, so I'm not sure that it come from HikaShop. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83Njc0Mi1pc3N1ZS10aGUtZm9sbG93aW5nLWZyb20tYWRkcmVzcy1mYWlsZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[charis315](/forum/user/12354-charis315 "View charis315's Profile")** - [![charis315's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12354-charis315 "View charis315's Profile") Topic Author - [ Offline](/forum/user/12354-charis315) Less More - Posts: 5 - Thank you received: 0 - - 13 years 10 months ago [\#82098](#82098) by [charis315](/forum/user/12354-charis315 "View charis315's Profile") Replied by *[charis315](/forum/user/12354-charis315 "View charis315's Profile")* on topic *[ISSUE: The following from address failed](/forum/3-bug-report/76742-issue-the-following-from-address-failed#82098 "I get this message when I tried to purchase something from my site: The following from address failed This appears just before I get redirected to the Paypal site for payment. Could you kindly advise as to what may be the cause of this problem? Thanks.")* Hi Xavier, Thanks for your prompt response. I am attaching a screenshop of the error for you here. - [ ![Address_Fail_Image.jpg](/forum/attachment/7577) ](/forum/attachment/7577 "...Fail_Image.jpg") [ ](/forum/attachment/7577?download=1 "...Fail_Image.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83Njc0Mi1pc3N1ZS10aGUtZm9sbG93aW5nLWZyb20tYWRkcmVzcy1mYWlsZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 10 months ago [\#82118](#82118) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[ISSUE: The following from address failed](/forum/3-bug-report/76742-issue-the-following-from-address-failed#82118 "I get this message when I tried to purchase something from my site: The following from address failed This appears just before I get redirected to the Paypal site for payment. Could you kindly advise as to what may be the cause of this problem? Thanks.")* Hi, When the order is created, your website try to send two emails. One for the administrator, one for the customer. This error message is a Joomla error message, saying that the email send have failed (because the "following from address failed". Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83Njc0Mi1pc3N1ZS10aGUtZm9sbG93aW5nLWZyb20tYWRkcmVzcy1mYWlsZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[charis315](/forum/user/12354-charis315 "View charis315's Profile")** - [![charis315's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12354-charis315 "View charis315's Profile") Topic Author - [ Offline](/forum/user/12354-charis315) Less More - Posts: 5 - Thank you received: 0 - - 13 years 10 months ago [\#82121](#82121) by [charis315](/forum/user/12354-charis315 "View charis315's Profile") Replied by *[charis315](/forum/user/12354-charis315 "View charis315's Profile")* on topic *[ISSUE: The following from address failed](/forum/3-bug-report/76742-issue-the-following-from-address-failed#82121 "I get this message when I tried to purchase something from my site: The following from address failed This appears just before I get redirected to the Paypal site for payment. Could you kindly advise as to what may be the cause of this problem? Thanks.")* Thanks for your prompt response. I just changed the settings at Joomla and the email is working again. Cheers Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83Njc0Mi1pc3N1ZS10aGUtZm9sbG93aW5nLWZyb20tYWRkcmVzcy1mYWlsZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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