[Skip to main content](#vessel-content) # Bug with order notification email ## - **[jackinthex](/forum/user/1902-jackinthex "View jackinthex's Profile")** - [![jackinthex's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1902-jackinthex "View jackinthex's Profile") Topic Author - [ Offline](/forum/user/1902-jackinthex) Less More - Posts: 26 - Thank you received: 1 - - 13 years 10 months ago [\#83030](#83030) by [jackinthex](/forum/user/1902-jackinthex "View jackinthex's Profile") *[Bug with order notification email](/forum/3-bug-report/76952-bug-with-order-notification-email#83030 "I can not save changer nor cancel changes. As soon as i press Cancel or save i get error 403 Forbidden You don't have permission to access /administrator/index.php on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.")* was created by *[jackinthex](/forum/user/1902-jackinthex "View jackinthex's Profile")* I can not save changer nor cancel changes. As soon as i press Cancel or save i get error 403 Forbidden You don't have permission to access /administrator/index.php on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83Njk1Mi1idWctd2l0aC1vcmRlci1ub3RpZmljYXRpb24tZW1haWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4077 - - [](http://obsi.dev) - 13 years 10 months ago [\#83044](#83044) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Bug with order notification email](/forum/3-bug-report/76952-bug-with-order-notification-email#83044 "I can not save changer nor cancel changes. As soon as i press Cancel or save i get error 403 Forbidden You don't have permission to access /administrator/index.php on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.")* Hi, Could you precise where and when you have this error message ? Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83Njk1Mi1idWctd2l0aC1vcmRlci1ub3RpZmljYXRpb24tZW1haWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jackinthex](/forum/user/1902-jackinthex "View jackinthex's Profile")** - [![jackinthex's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1902-jackinthex "View jackinthex's Profile") Topic Author - [ Offline](/forum/user/1902-jackinthex) Less More - Posts: 26 - Thank you received: 1 - - 13 years 10 months ago [\#84266](#84266) by [jackinthex](/forum/user/1902-jackinthex "View jackinthex's Profile") Replied by *[jackinthex](/forum/user/1902-jackinthex "View jackinthex's Profile")* on topic *[Bug with order notification email](/forum/3-bug-report/76952-bug-with-order-notification-email#84266 "I can not save changer nor cancel changes. As soon as i press Cancel or save i get error 403 Forbidden You don't have permission to access /administrator/index.php on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.")* I choose Hikashop- System - Emails - Order creation notification I get into this veiw [ cl.ly/image/3F0t2f2b3r0F](http://cl.ly/image/3F0t2f2b3r0F) Then if i press save or cancel i get error [ cl.ly/image/3V163J0q1L2A](http://cl.ly/image/3V163J0q1L2A) Hope this helps. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83Njk1Mi1idWctd2l0aC1vcmRlci1ub3RpZmljYXRpb24tZW1haWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4077 - - [](http://obsi.dev) - 13 years 10 months ago [\#84355](#84355) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Bug with order notification email](/forum/3-bug-report/76952-bug-with-order-notification-email#84355 "I can not save changer nor cancel changes. As soon as i press Cancel or save i get error 403 Forbidden You don't have permission to access /administrator/index.php on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.")* Hi, Strange error. Would it be possible to have an access to your backend ? With it, we would be able to make some tests and fix the problem. You can send such information by private message. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [jackinthex](/forum/user/1902-jackinthex "View jackinthex's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83Njk1Mi1idWctd2l0aC1vcmRlci1ub3RpZmljYXRpb24tZW1haWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jackinthex](/forum/user/1902-jackinthex "View jackinthex's Profile")** - [![jackinthex's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1902-jackinthex "View jackinthex's Profile") Topic Author - [ Offline](/forum/user/1902-jackinthex) Less More - Posts: 26 - Thank you received: 1 - - 13 years 9 months ago - 13 years 9 months ago [\#84489](#84489) by [jackinthex](/forum/user/1902-jackinthex "View jackinthex's Profile") Replied by *[jackinthex](/forum/user/1902-jackinthex "View jackinthex's Profile")* on topic *[Bug with order notification email](/forum/3-bug-report/76952-bug-with-order-notification-email#84489 "I can not save changer nor cancel changes. As soon as i press Cancel or save i get error 403 Forbidden You don't have permission to access /administrator/index.php on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.")* Message sent Last edit: 13 years 9 months ago by [jackinthex](/forum/user/1902-jackinthex "View jackinthex's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83Njk1Mi1idWctd2l0aC1vcmRlci1ub3RpZmljYXRpb24tZW1haWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4077 - - [](http://obsi.dev) - 13 years 9 months ago [\#84498](#84498) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Bug with order notification email](/forum/3-bug-report/76952-bug-with-order-notification-email#84498 "I can not save changer nor cancel changes. As soon as i press Cancel or save i get error 403 Forbidden You don't have permission to access /administrator/index.php on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.")* Hi, When I submit an empty content or a truncated content, there is no error. I think that it would have some security check in your webserver and something in the email content is not allowed. I can let some PHP content and if I removed this: Code: <?php $params = null; $js = ''; $fieldsClass = hikashop_get('class.field'); $app=JFactory::getApplication(); $template = trim(hikashop_getLayout($app->isAdmin() ? 'order' : 'address','address_template',$params,$js)); if(!empty($data->cart->billing_address)){ $billing = $template; foreach($data->cart->fields as $field){ $fieldname = $field->field_namekey; $billing=str_replace('{'.$fieldname.'}',$fieldsClass->show($field,$data->cart->billing_address->$fieldname),$billing); } echo '<tr><td style="font-weight:bold;background-color:#DDDDDD">'.JText::_('HIKASHOP_BILLING_ADDRESS').'</td></tr><tr><td>'; echo str_replace(array("\r\n","\r","\n"),'<br/>',preg_replace('#{(?:(?!}).)*}#i','',$billing)).'<br/></td></tr>'; } if(!empty($data->cart->order_shipping_id) && (!empty($data->cart->shipping_address) || !empty($data->cart->override_shipping_address))){ echo '<tr><td style="font-weight:bold;background-color:#DDDDDD">'.JText::_('HIKASHOP_SHIPPING_ADDRESS').'</td></tr><tr><td>'; if(!empty($data->cart->override_shipping_address)) { echo $data->cart->override_shipping_address.'<br/></td></tr>'; } else { $shipping = $template; foreach($data->cart->fields as $field){ $fieldname = $field->field_namekey; $shipping=str_replace('{'.$fieldname.'}',$fieldsClass->show($field,$data->cart->shipping_address->$fieldname),$shipping); } echo str_replace(array("\r\n","\r","\n"),'<br/>',preg_replace('#{(?:(?!}).)*}#i','',$shipping)).'<br/></td></tr>'; } }?> It works. Maybe the regex content... Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83Njk1Mi1idWctd2l0aC1vcmRlci1ub3RpZmljYXRpb24tZW1haWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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