[Skip to main content](#vessel-content) # Order Status notification email ## - **[CMS-Buttler](/forum/user/5647-cms-buttler "View CMS-Buttler's Profile")** - [![CMS-Buttler's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5647.jpg)](/forum/user/5647-cms-buttler "View CMS-Buttler's Profile") Topic Author - [ Offline](/forum/user/5647-cms-buttler) Less More - Posts: 203 - Thank you received: 0 - - - - [](http://www.cms-buttler.de) - 13 years 10 months ago - 13 years 10 months ago [\#83850](#83850) by [CMS-Buttler](/forum/user/5647-cms-buttler "View CMS-Buttler's Profile") *[Order Status notification email](/forum/3-bug-report/77160-order-status-notification-email#83850 "Hello all my E_mail template seems to be broken. Does anyone have a working one. Looks like this Thx Andreas")* was created by *[CMS-Buttler](/forum/user/5647-cms-buttler "View CMS-Buttler's Profile")* Hello all my E_mail template seems to be broken. Does anyone have a working one. Looks like this Code: DATE_ON_WEBSITE HI_CUSTOMER ORDER_STATUS_CHANGED_TO Zusammenfassung Ihrer Bestellung Produktname Stückpreis Menge Summe total Hika Shop/Market deutsche Übersetzung Hika Shop - Market Deutsche Sprachdatei 5,00 € 1 5,00 € MwSt 19% : 0,80 € TOTAL_WITH_VAT Rechnungsadresse Herr Thomas Schneider Hier 22 51766 Engelskirchen Germany Telefonnummer THANK_YOU_FOR_YOUR_ORDER BEST_REGARDS_CUSTOMER Thx Andreas Last edit: 13 years 10 months ago by [CMS-Buttler](/forum/user/5647-cms-buttler "View CMS-Buttler's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NzE2MC1vcmRlci1zdGF0dXMtbm90aWZpY2F0aW9uLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 10 months ago [\#83993](#83993) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Order Status notification email](/forum/3-bug-report/77160-order-status-notification-email#83993 "Hello all my E_mail template seems to be broken. Does anyone have a working one. Looks like this Thx Andreas")* Hi Andreas, I would recommend you to : 1. Turn on the debug mode and the error reporting options of the joomla configuration. 2. - Go to "Hikashop->Orders" - Select a random order - Change the order status to "confirmed" (a popup will display) - Change the "Notify customer" option to YES without pressing "OK" Then you'll have the result of your mail and some error reports that will help you to solve your problem. Else, can also remove all your customization ![:)](/media/kunena/emoticons/3.png ":)"). The following user(s) said Thank You: [CMS-Buttler](/forum/user/5647-cms-buttler "View CMS-Buttler's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NzE2MC1vcmRlci1zdGF0dXMtbm90aWZpY2F0aW9uLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[CMS-Buttler](/forum/user/5647-cms-buttler "View CMS-Buttler's Profile")** - [![CMS-Buttler's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5647.jpg)](/forum/user/5647-cms-buttler "View CMS-Buttler's Profile") Topic Author - [ Offline](/forum/user/5647-cms-buttler) Less More - Posts: 203 - Thank you received: 0 - - - - [](http://www.cms-buttler.de) - 13 years 10 months ago [\#84147](#84147) by [CMS-Buttler](/forum/user/5647-cms-buttler "View CMS-Buttler's Profile") Replied by *[CMS-Buttler](/forum/user/5647-cms-buttler "View CMS-Buttler's Profile")* on topic *[Order Status notification email](/forum/3-bug-report/77160-order-status-notification-email#84147 "Hello all my E_mail template seems to be broken. Does anyone have a working one. Looks like this Thx Andreas")* Does not work. As all other emails work fine. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NzE2MC1vcmRlci1zdGF0dXMtbm90aWZpY2F0aW9uLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 10 months ago [\#84380](#84380) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Order Status notification email](/forum/3-bug-report/77160-order-status-notification-email#84380 "Hello all my E_mail template seems to be broken. Does anyone have a working one. Looks like this Thx Andreas")* Hi, The default email for order status notification is: Code: <div style="background-color: #ffffff; font-size: 100%; font-family: Tahoma,Geneva,Kalimati,sans-serif; color: #8a8a8a; width: 100%;"> <table style="margin: auto; width: 560px;" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr> <td height="10"> </td> </tr> <tr> <td height="30" style="margin: auto; font-size: 10px; background-color: #ffffff; color: #000000; text-align: center" colspan="3"> <?php echo JText::sprintf('DATE_ON_WEBSITE',hikashop_getDate(time(),'%Y-%m-%d %H:%M'),HIKASHOP_LIVE);?> </td> </tr> <tr> <td height="10" style="background-color: #ffffff;"> </td> </tr> <tr> <td style="background-color: #ffffff;"> <?php $order_url = $data->order_url; $mail_status = $data->mail_status; $customer = $data->customer; $order_status = $data->order_status; $class = hikashop_get('class.order'); $data = $class->get($data->order_id); $url = $data->order_number; $data->order_url = $order_url; $data->order_status = $order_status; $data->mail_status = $mail_status; $config =& hikashop_config(); if($config->get('simplified_registration',0)!=2){ $url = '<a href="'.$order_url.'">'. $url.'</a>'; } $data->cart = $class->loadFullOrder($data->order_id,true,false); $data->cart->coupon = new stdClass(); $price = new stdClass(); $tax = $data->cart->order_subtotal - $data->cart->order_subtotal_no_vat + $data->order_discount_tax + $data->order_shipping_tax; //$tax = $data->cart->order_subtotal - $data->cart->order_subtotal_no_vat; $price->price_value = $data->order_full_price-$tax; $price->price_value_with_tax = $data->order_full_price; $data->cart->full_total = new stdClass; $data->cart->full_total->prices = array($price); $data->cart->coupon->discount_value =& $data->order_discount_price; $app=JFactory::getApplication(); if($app->isAdmin()){ $view = 'order'; }else{ $view = 'address'; } $colspan = 4; echo JText::sprintf('HI_CUSTOMER',@$customer->name);?> <br/> <br/> <?php echo JText::sprintf('ORDER_STATUS_CHANGED_TO',$url,$data->mail_status); ?> </td> </tr> <tr> <td height="10"> </td> </tr> <tr> <td> <h1 style="background-color:#DDDDDD;font-size:14px;width:100%;padding:5px;"><?php echo JText::_('SUMMARY_OF_YOUR_ORDER');?></h1> <br/> <table width="100%" style="font-family: Verdana, Arial, Helvetica, sans-serif;font-size:12px;"> <tr> <td style="font-weight:bold;"> <?php echo JText::_('CART_PRODUCT_NAME'); ?> </td> <?php if ($config->get('show_code')) { $colspan++; ?> <td style="font-weight:bold;"><?php echo JText::_('CART_PRODUCT_CODE'); ?></td> <?php } ?> <td style="font-weight:bold;"> <?php echo JText::_('CART_PRODUCT_UNIT_PRICE'); ?> </td> <td style="font-weight:bold;"> <?php echo JText::_('CART_PRODUCT_QUANTITY'); ?> </td> <td style="font-weight:bold;text-align:right;"> <?php echo JText::_('HIKASHOP_TOTAL'); ?> </td> </tr> <?php if(hikashop_level(2)){ $fieldsClass = hikashop_get('class.field'); $null = null; $itemFields = $fieldsClass->getFields('frontcomp',$null,'item'); } $group = $config->get('group_options',0); foreach($data->cart->products as $item){ if($group && $item->order_product_option_parent_id) continue; ?> <tr> <td> <p> <?php echo $item->order_product_name; if($group){ $display_item_price=false; foreach($data->cart->products as $j => $optionElement){ if($optionElement->order_product_option_parent_id != $item->order_product_id) continue; if($optionElement->order_product_price>0){ $display_item_price = true; } } if($display_item_price){ if($config->get('price_with_tax')){ echo ' '.$currencyHelper->format($item->order_product_price+$item->order_product_tax,$data->order_currency_id); }else{ echo ' '.$currencyHelper->format($item->order_product_price,$data->order_currency_id); } } } ?> </p><?php if(!empty($itemFields)){ foreach($itemFields as $field){ $namekey = $field->field_namekey; if(empty($item->$namekey)) continue; echo '<p>'.$fieldsClass->getFieldName($field).': '.$fieldsClass->show($field,$item->$namekey).'</p>'; } } if($group){ foreach($data->cart->products as $j => $optionElement){ if($optionElement->order_product_option_parent_id != $item->order_product_id) continue; $item->order_product_price +=$optionElement->order_product_price; $item->order_product_tax +=$optionElement->order_product_tax; $item->order_product_total_price+=$optionElement->order_product_total_price; $item->order_product_total_price_no_vat+=$optionElement->order_product_total_price_no_vat; ?> <p class="hikashop_order_option_name"> <?php echo $optionElement->order_product_name; if($optionElement->order_product_price>0){ if($config->get('price_with_tax')){ echo ' ( + '.$currencyHelper->format($optionElement->order_product_price+$optionElement->order_product_tax,$data->order_currency_id).' )'; }else{ echo ' ( + '.$currencyHelper->format($optionElement->order_product_price,$data->order_currency_id).' )'; } } ?> </p> <?php } } $statusDownload = explode(',',$config->get('order_status_for_download','confirmed,shipped')); if(!empty($item->files) && in_array($data->order_status,$statusDownload)){ global $Itemid; $url_itemid = ''; if(!empty($Itemid)){ $url_itemid='&Itemid='.$Itemid; } echo '<p>'; foreach($item->files as $file){ $fileName = empty($file->file_name) ? $file->file_path : $file->file_name; $file_pos = empty($file->file_pos) ? '' : ('&file_pos=' . $file->file_pos); echo '<a href="'.hikashop_frontendLink('index.php?option=com_hikashop&ctrl=order&task=download&file_id='.$file->file_id.'&order_id='.$data->order_id.$file_pos.$url_itemid).'">'.$fileName.'</a><br/>'; } echo '</p>'; } ?> </td> <?php if ($config->get('show_code')) { ?> <td><p class="hikashop_product_code_mail"><?php echo $item->order_product_code; ?></p></td> <?php } ?> <td> <?php if($config->get('price_with_tax')){ echo $currencyHelper->format($item->order_product_price+$item->order_product_tax,$data->order_currency_id); }else{ echo $currencyHelper->format($item->order_product_price,$data->order_currency_id); } ?> </td> <td> <?php echo $item->order_product_quantity; ?> </td> <td style="text-align:right"> <?php if($config->get('price_with_tax')){ echo $currencyHelper->format($item->order_product_total_price,$data->order_currency_id); }else{ echo $currencyHelper->format($item->order_product_total_price_no_vat,$data->order_currency_id); } ?> </td> </tr> <?php } if(bccomp($data->order_discount_price,0,5)){ echo '<tr><td colspan="'.$colspan.'" style="text-align:right">'.JText::_('HIKASHOP_COUPON').' : '; if($config->get('price_with_tax')){ echo $currencyHelper->format($data->order_discount_price*-1,$data->order_currency_id); }else{ echo $currencyHelper->format(($data->order_discount_price-@$data->order_discount_tax)*-1,$data->order_currency_id); } echo '</td></tr>'; } if(bccomp($data->order_shipping_price,0,5)){ echo '<tr><td colspan="'.$colspan.'" style="text-align:right">'.JText::_('HIKASHOP_SHIPPING_METHOD').' : '; if($config->get('price_with_tax')){ echo $currencyHelper->format($data->order_shipping_price,$data->order_currency_id); }else{ echo $currencyHelper->format($data->order_shipping_price-@$data->order_shipping_tax,$data->order_currency_id); } echo '</td></tr>'; } if(bccomp($data->order_payment_price,0,5)){ echo '<tr><td colspan="'.$colspan.'" style="text-align:right">'.JText::_('HIKASHOP_PAYMENT_METHOD').' : '.$currencyHelper->format($data->order_payment_price,$data->order_currency_id).'</td></tr>'; } if(!empty($data->cart->additional)) { $exclude_additionnal = explode(',', $config->get('order_additional_hide', '')); foreach($data->cart->additional as $additional) { if(in_array($additional->name, $exclude_additionnal)) continue; echo '<tr><td colspan="'.$colspan.'" style="text-align:right">'. JText::_($additional->order_product_name).' : '; if(!empty($additional->order_product_price) || empty($additionaltionnal->order_product_options)) { if($config->get('price_with_tax')){ echo $currencyHelper->format($additional->order_product_price+@$additional->order_product_tax, $data->order_currency_id); }else{ echo $currencyHelper->format($additional->order_product_price, $data->order_currency_id); } } else { echo $additional->order_product_options; } echo '</td></tr>'; } } if($data->cart->full_total->prices[0]->price_value!=$data->cart->full_total->prices[0]->price_value_with_tax){ if($config->get('detailed_tax_display') && !empty($data->cart->order_tax_info)){ foreach($data->cart->order_tax_info as $tax){ echo '<tr><td colspan="'.$colspan.'" style="text-align:right">'.$tax->tax_namekey. ' : '.$currencyHelper->format($tax->tax_amount,$data->order_currency_id).'</td></tr>'; } }else{ echo '<tr><td colspan="'.$colspan.'" style="text-align:right">'.JText::sprintf('TOTAL_WITHOUT_VAT',$currencyHelper->format($data->cart->full_total->prices[0]->price_value,$data->order_currency_id)).'</td></tr>'; } $text=JText::sprintf('TOTAL_WITH_VAT',$currencyHelper->format($data->cart->full_total->prices[0]->price_value_with_tax,$data->order_currency_id)); }else{ $text=JText::_('HIKASHOP_FINAL_TOTAL'). ' : '.$currencyHelper->format($data->cart->full_total->prices[0]->price_value_with_tax,$data->order_currency_id); } echo '<tr><td colspan="'.$colspan.'" style="text-align:right;font-weight:bold;">'.$text.'</td></tr>'; ?> </table> </td> </tr> <tr> <td height="10"> </td> </tr> <tr> <td> <table width="100%" style="border: 1px solid #DDDDDD;font-family: Verdana, Arial, Helvetica, sans-serif;font-size:12px;"> <?php $params = null; $js = ''; $fieldsClass = hikashop_get('class.field'); $template = trim(hikashop_getLayout($view,'address_template',$params,$js)); if(!empty($data->cart->billing_address)){ $billing = $template; foreach($data->cart->fields as $field){ $fieldname = $field->field_namekey; $billing=str_replace('{'.$fieldname.'}',$fieldsClass->show($field,$data->cart->billing_address->$fieldname),$billing); } echo '<tr><td style="font-weight:bold;background-color:#DDDDDD">'.JText::_('HIKASHOP_BILLING_ADDRESS').'</td></tr><tr><td>'; echo str_replace(array("\r\n","\r","\n"),'<br/>',preg_replace('#{(?:(?!}).)*}#i','',$billing)).'<br/></td></tr>'; } if(!empty($data->cart->override_shipping_address)) { echo '<tr><td style="font-weight:bold;background-color:#DDDDDD">'.JText::_('HIKASHOP_SHIPPING_ADDRESS').'</td></tr><tr><td>'; echo $data->cart->override_shipping_address.'<br/></td></tr>'; } elseif(!empty($data->order_shipping_id) && !empty($data->cart->shipping_address)){ $shipping = $template; foreach($data->cart->fields as $field){ $fieldname = $field->field_namekey; $shipping=str_replace('{'.$fieldname.'}',$fieldsClass->show($field,$data->cart->shipping_address->$fieldname),$shipping); } echo '<tr><td style="font-weight:bold;background-color:#DDDDDD">'.JText::_('HIKASHOP_SHIPPING_ADDRESS').'</td></tr><tr><td>'; echo str_replace(array("\r\n","\r","\n"),'<br/>',preg_replace('#{(?:(?!}).)*}#i','',$shipping)).'<br/></td></tr>'; }?> </table> </td> </tr> <tr> <td> <?php $fields = $fieldsClass->getFields('frontcomp',$data,'order',''); foreach($fields as $fieldName => $oneExtraField) { if(empty($data->$fieldName)) continue; echo "<br/>".$fieldsClass->trans($oneExtraField->field_realname).' : '.$fieldsClass->show($oneExtraField,$data->$fieldName); } ?> </td> </tr> <?php JPluginHelper::importPlugin('hikashop'); $dispatcher = JDispatcher::getInstance(); $dispatcher->trigger('onAfterOrderProductsListingDisplay', array(&$data->cart, 'email_notification_html')); ?> <tr> <td height="10"> </td> </tr> <tr> <td> <?php echo JText::sprintf('THANK_YOU_FOR_YOUR_ORDER',HIKASHOP_LIVE);?> <br/> <br/> <?php echo JText::sprintf('BEST_REGARDS_CUSTOMER',$mail->from_name);?> </td> </tr> <tr> <td height="10" style="background-color: #ffffff;"> </td> </tr> <tr> <td height="10"> </td> </tr> </tbody> </table> </div> <?php $data->customer = $customer;?> Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NzE2MC1vcmRlci1zdGF0dXMtbm90aWZpY2F0aW9uLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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