[Skip to main content](#vessel-content) # image upload not working ## - **[lukehold](/forum/user/7907-lukehold "View lukehold's Profile")** - [![lukehold's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7907-lukehold "View lukehold's Profile") Topic Author - [ Offline](/forum/user/7907-lukehold) Less More - Posts: 57 - Thank you received: 0 - - 13 years 9 months ago [\#85068](#85068) by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") *[image upload not working](/forum/3-bug-report/77366-image-upload-not-working#85068 "Hi, My site is notascratch.com. My customers are provided with the option to upload a file (file/item) at the start of an order, seen here: notascratch.com/custom-5/product/191-iphone-5-custom-photo However, I have recently noticed that files are not attaching. I made this a required step and I have found that customers are attaching their files, but the system isn't saving them. I tested it with a false account, using a real Paypal account, right through to completion. No files were attached. This is Hikashop business. Can anyone help? Luke")* was created by *[lukehold](/forum/user/7907-lukehold "View lukehold's Profile")* Hi, My site is notascratch.com. My customers are provided with the option to upload a file (file/item) at the start of an order, seen here: [ notascratch.com/custom-5/product/191-iphone-5-custom-photo](http://notascratch.com/custom-5/product/191-iphone-5-custom-photo) However, I have recently noticed that files are not attaching. I made this a required step and I have found that customers are attaching their files, but the system isn't saving them. I tested it with a false account, using a real Paypal account, right through to completion. No files were attached. This is Hikashop business. Can anyone help? Luke - [ ![1.png](/forum/attachment/7908) ](/forum/attachment/7908 "1.png") [ ](/forum/attachment/7908?download=1 "1.png") - [ ![2.png](/forum/attachment/7909) ](/forum/attachment/7909 "2.png") [ ](/forum/attachment/7909?download=1 "2.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NzM2Ni1pbWFnZS11cGxvYWQtbm90LXdvcmtpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 9 months ago [\#85132](#85132) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[image upload not working](/forum/3-bug-report/77366-image-upload-not-working#85132 "Hi, My site is notascratch.com. My customers are provided with the option to upload a file (file/item) at the start of an order, seen here: notascratch.com/custom-5/product/191-iphone-5-custom-photo However, I have recently noticed that files are not attaching. I made this a required step and I have found that customers are attaching their files, but the system isn't saving them. I tested it with a false account, using a real Paypal account, right through to completion. No files were attached. This is Hikashop business. Can anyone help? Luke")* Hi, Does your product use variants ? There was a bug in HikaShop with variants + upload custom fields. This bug has been fixed by Nicolas during December. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NzM2Ni1pbWFnZS11cGxvYWQtbm90LXdvcmtpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[lukehold](/forum/user/7907-lukehold "View lukehold's Profile")** - [![lukehold's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7907-lukehold "View lukehold's Profile") Topic Author - [ Offline](/forum/user/7907-lukehold) Less More - Posts: 57 - Thank you received: 0 - - 13 years 9 months ago [\#85141](#85141) by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") Replied by *[lukehold](/forum/user/7907-lukehold "View lukehold's Profile")* on topic *[image upload not working](/forum/3-bug-report/77366-image-upload-not-working#85141 "Hi, My site is notascratch.com. My customers are provided with the option to upload a file (file/item) at the start of an order, seen here: notascratch.com/custom-5/product/191-iphone-5-custom-photo However, I have recently noticed that files are not attaching. I made this a required step and I have found that customers are attaching their files, but the system isn't saving them. I tested it with a false account, using a real Paypal account, right through to completion. No files were attached. This is Hikashop business. Can anyone help? Luke")* Oh, how can I get/see this fix? My listing do include variants, yes. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NzM2Ni1pbWFnZS11cGxvYWQtbm90LXdvcmtpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86321 - Thank you received: 14279 - - 13 years 9 months ago [\#85254](#85254) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[image upload not working](/forum/3-bug-report/77366-image-upload-not-working#85254 "Hi, My site is notascratch.com. My customers are provided with the option to upload a file (file/item) at the start of an order, seen here: notascratch.com/custom-5/product/191-iphone-5-custom-photo However, I have recently noticed that files are not attaching. I made this a required step and I have found that customers are attaching their files, but the system isn't saving them. I tested it with a false account, using a real Paypal account, right through to completion. No files were attached. This is Hikashop business. Can anyone help? Luke")* Hi, I've just sent you an email with a pre release version of next version of HikaShop which includes this fix. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NzM2Ni1pbWFnZS11cGxvYWQtbm90LXdvcmtpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.071 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)