[Skip to main content](#vessel-content) # Shipping Charges not added after logging in ## - **[jimmy the web](/forum/user/9448-jimmy-the-web "View jimmy the web's Profile")** - [![jimmy the web's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9448-jimmy-the-web "View jimmy the web's Profile") Topic Author - [ Offline](/forum/user/9448-jimmy-the-web) Less More - Posts: 5 - Thank you received: 0 - - 13 years 9 months ago [\#85955](#85955) by [jimmy the web](/forum/user/9448-jimmy-the-web "View jimmy the web's Profile") *[Shipping Charges not added after logging in](/forum/3-bug-report/77528-shipping-charges-not-added-after-logging-in#85955 "It seems that there is a problem when adding products to the cart before logging in. If you add a product and then go to the checkout then the product is shown with price + tax, but no shipping charge. This is quite correct since at this stage we have not yet logged in and the system does not know where to ship to. However if you then login and leave the shipping address the same as the billing address shipping is still not added. If you are logged in before putting any products in the cart then everything works fine and shipping is added correctly.")* was created by *[jimmy the web](/forum/user/9448-jimmy-the-web "View jimmy the web's Profile")* It seems that there is a problem when adding products to the cart before logging in. If you add a product and then go to the checkout then the product is shown with price + tax, but no shipping charge. This is quite correct since at this stage we have not yet logged in and the system does not know where to ship to. However if you then login and leave the shipping address the same as the billing address shipping is still not added. If you are logged in before putting any products in the cart then everything works fine and shipping is added correctly. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NzUyOC1zaGlwcGluZy1jaGFyZ2VzLW5vdC1hZGRlZC1hZnRlci1sb2dnaW5nLWluP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 13 years 9 months ago [\#86032](#86032) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Shipping Charges not added after logging in](/forum/3-bug-report/77528-shipping-charges-not-added-after-logging-in#86032 "It seems that there is a problem when adding products to the cart before logging in. If you add a product and then go to the checkout then the product is shown with price + tax, but no shipping charge. This is quite correct since at this stage we have not yet logged in and the system does not know where to ship to. However if you then login and leave the shipping address the same as the billing address shipping is still not added. If you are logged in before putting any products in the cart then everything works fine and shipping is added correctly.")* Please make sure that you're using the latest version of HikaShop. I recall such issue in a previous version of HikaShop. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NzUyOC1zaGlwcGluZy1jaGFyZ2VzLW5vdC1hZGRlZC1hZnRlci1sb2dnaW5nLWluP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jimmy the web](/forum/user/9448-jimmy-the-web "View jimmy the web's Profile")** - [![jimmy the web's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9448-jimmy-the-web "View jimmy the web's Profile") Topic Author - [ Offline](/forum/user/9448-jimmy-the-web) Less More - Posts: 5 - Thank you received: 0 - - 13 years 9 months ago [\#86643](#86643) by [jimmy the web](/forum/user/9448-jimmy-the-web "View jimmy the web's Profile") Replied by *[jimmy the web](/forum/user/9448-jimmy-the-web "View jimmy the web's Profile")* on topic *[Shipping Charges not added after logging in](/forum/3-bug-report/77528-shipping-charges-not-added-after-logging-in#86643 "It seems that there is a problem when adding products to the cart before logging in. If you add a product and then go to the checkout then the product is shown with price + tax, but no shipping charge. This is quite correct since at this stage we have not yet logged in and the system does not know where to ship to. However if you then login and leave the shipping address the same as the billing address shipping is still not added. If you are logged in before putting any products in the cart then everything works fine and shipping is added correctly.")* Nicolas, I am using the latest stable version 2.0.0 and Joomla 2.5.7 This problem is particularly bad for first-time buyers who may well add products to the cart before registering. Well not a problem for the buyers, but for the merchant who will receive an order with no shipping charges added. Jim Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NzUyOC1zaGlwcGluZy1jaGFyZ2VzLW5vdC1hZGRlZC1hZnRlci1sb2dnaW5nLWluP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 13 years 9 months ago [\#86861](#86861) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Shipping Charges not added after logging in](/forum/3-bug-report/77528-shipping-charges-not-added-after-logging-in#86861 "It seems that there is a problem when adding products to the cart before logging in. If you add a product and then go to the checkout then the product is shown with price + tax, but no shipping charge. This is quite correct since at this stage we have not yet logged in and the system does not know where to ship to. However if you then login and leave the shipping address the same as the billing address shipping is still not added. If you are logged in before putting any products in the cart then everything works fine and shipping is added correctly.")* We are not able to reproduce the problem. Can you provide a link to your shop so that we can see that ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NzUyOC1zaGlwcGluZy1jaGFyZ2VzLW5vdC1hZGRlZC1hZnRlci1sb2dnaW5nLWluP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jimmy the web](/forum/user/9448-jimmy-the-web "View jimmy the web's Profile")** - [![jimmy the web's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9448-jimmy-the-web "View jimmy the web's Profile") Topic Author - [ Offline](/forum/user/9448-jimmy-the-web) Less More - Posts: 5 - Thank you received: 0 - - 13 years 9 months ago [\#86889](#86889) by [jimmy the web](/forum/user/9448-jimmy-the-web "View jimmy the web's Profile") Replied by *[jimmy the web](/forum/user/9448-jimmy-the-web "View jimmy the web's Profile")* on topic *[Shipping Charges not added after logging in](/forum/3-bug-report/77528-shipping-charges-not-added-after-logging-in#86889 "It seems that there is a problem when adding products to the cart before logging in. If you add a product and then go to the checkout then the product is shown with price + tax, but no shipping charge. This is quite correct since at this stage we have not yet logged in and the system does not know where to ship to. However if you then login and leave the shipping address the same as the billing address shipping is still not added. If you are logged in before putting any products in the cart then everything works fine and shipping is added correctly.")* Hi Guys, Looks like everything working OK. Perhaps some sort of caching problem on my mobile device. Sorry for the confusion. Great product. P.S. with a few minor CSS changes to the views the product works great on iPhone and Android. Apologies again Rgds Jim Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NzUyOC1zaGlwcGluZy1jaGFyZ2VzLW5vdC1hZGRlZC1hZnRlci1sb2dnaW5nLWluP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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