[Skip to main content](#vessel-content) # Problem "Product successfully added to the cart" ## - **[tomhika](/forum/user/5228-tomhika "View tomhika's Profile")** - [![tomhika's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/beer.png)](/forum/user/5228-tomhika "View tomhika's Profile") Topic Author - [ Offline](/forum/user/5228-tomhika) Less More - Posts: 110 - Thank you received: 6 - - 13 years 9 months ago [\#88785](#88785) by [tomhika](/forum/user/5228-tomhika "View tomhika's Profile") *[Problem "Product successfully added to the cart"](/forum/3-bug-report/78094-problem-product-successfully-added-to-the-cart#88785 "After updating to Hika 2.01 Im having 2 issues with the "Product successfully added to the cart" pop up window. 1 - After just a couple of seconds the frame brakes and the pop up expand to take up the whole page (see image) 2 - The "continue shopping" button wont work. I went to the setup and added a costume URL but still didnt work. I searched your forum for a solution before posting but could not find any posting that would help me with this issue. Thanks")* was created by *[tomhika](/forum/user/5228-tomhika "View tomhika's Profile")* After updating to Hika 2.01 Im having 2 issues with the "Product successfully added to the cart" pop up window. 1 - After just a couple of seconds the frame brakes and the pop up expand to take up the whole page (see image) 2 - The "continue shopping" button wont work. I went to the setup and added a costume URL but still didnt work. I searched your forum for a solution before posting but could not find any posting that would help me with this issue. Thanks - [ ![_Earrings_checkout_notice_tmpl-component_html.jpg](/forum/attachment/8383) ](/forum/attachment/8383 "...onent_html.jpg") [ ](/forum/attachment/8383?download=1 "...onent_html.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83ODA5NC1wcm9ibGVtLXByb2R1Y3Qtc3VjY2Vzc2Z1bGx5LWFkZGVkLXRvLXRoZS1jYXJ0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 9 months ago [\#88919](#88919) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Problem "Product successfully added to the cart"](/forum/3-bug-report/78094-problem-product-successfully-added-to-the-cart#88919 "After updating to Hika 2.01 Im having 2 issues with the "Product successfully added to the cart" pop up window. 1 - After just a couple of seconds the frame brakes and the pop up expand to take up the whole page (see image) 2 - The "continue shopping" button wont work. I went to the setup and added a costume URL but still didnt work. I searched your forum for a solution before posting but could not find any posting that would help me with this issue. Thanks")* Could you give us a link to your website ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83ODA5NC1wcm9ibGVtLXByb2R1Y3Qtc3VjY2Vzc2Z1bGx5LWFkZGVkLXRvLXRoZS1jYXJ0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[tomhika](/forum/user/5228-tomhika "View tomhika's Profile")** - [![tomhika's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/beer.png)](/forum/user/5228-tomhika "View tomhika's Profile") Topic Author - [ Offline](/forum/user/5228-tomhika) Less More - Posts: 110 - Thank you received: 6 - - 13 years 9 months ago [\#89047](#89047) by [tomhika](/forum/user/5228-tomhika "View tomhika's Profile") Replied by *[tomhika](/forum/user/5228-tomhika "View tomhika's Profile")* on topic *[Problem "Product successfully added to the cart"](/forum/3-bug-report/78094-problem-product-successfully-added-to-the-cart#89047 "After updating to Hika 2.01 Im having 2 issues with the "Product successfully added to the cart" pop up window. 1 - After just a couple of seconds the frame brakes and the pop up expand to take up the whole page (see image) 2 - The "continue shopping" button wont work. I went to the setup and added a costume URL but still didnt work. I searched your forum for a solution before posting but could not find any posting that would help me with this issue. Thanks")* Well the website is not open. I also experience additional problems. 1 - Even though I had the layout to be 4 columns all the links reset to a 1 column layout. 2 - at the checkout the last section that summarizes the transactions brakes the layout of the div. I went back to 1.6 and everything is fine. I will install the site on another server and reproduce the problems at a later time so you can see it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83ODA5NC1wcm9ibGVtLXByb2R1Y3Qtc3VjY2Vzc2Z1bGx5LWFkZGVkLXRvLXRoZS1jYXJ0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 9 months ago [\#89132](#89132) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Problem "Product successfully added to the cart"](/forum/3-bug-report/78094-problem-product-successfully-added-to-the-cart#89132 "After updating to Hika 2.01 Im having 2 issues with the "Product successfully added to the cart" pop up window. 1 - After just a couple of seconds the frame brakes and the pop up expand to take up the whole page (see image) 2 - The "continue shopping" button wont work. I went to the setup and added a costume URL but still didnt work. I searched your forum for a solution before posting but could not find any posting that would help me with this issue. Thanks")* You have maybe a missing column in you SQL database. Try to set the Joomla reporting to maximum and enable the debug mode to see if any errors are returned. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83ODA5NC1wcm9ibGVtLXByb2R1Y3Qtc3VjY2Vzc2Z1bGx5LWFkZGVkLXRvLXRoZS1jYXJ0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[tomhika](/forum/user/5228-tomhika "View tomhika's Profile")** - [![tomhika's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/beer.png)](/forum/user/5228-tomhika "View tomhika's Profile") Topic Author - [ Offline](/forum/user/5228-tomhika) Less More - Posts: 110 - Thank you received: 6 - - 13 years 8 months ago - 13 years 8 months ago [\#90478](#90478) by [tomhika](/forum/user/5228-tomhika "View tomhika's Profile") Replied by *[tomhika](/forum/user/5228-tomhika "View tomhika's Profile")* on topic *[Problem "popups keep braking frame "](/forum/3-bug-report/78094-problem-product-successfully-added-to-the-cart#90478 "After updating to Hika 2.01 Im having 2 issues with the "Product successfully added to the cart" pop up window. 1 - After just a couple of seconds the frame brakes and the pop up expand to take up the whole page (see image) 2 - The "continue shopping" button wont work. I went to the setup and added a costume URL but still didnt work. I searched your forum for a solution before posting but could not find any posting that would help me with this issue. Thanks")* I continue to have the same problem. Popups generated by hikashop brake the frame and take over the whole window. (see attached image). The problem in the enclosed image occurs when I click on the "New" button for costumers to add a new address in the check out process. I really need help with this issue because it will drive costumers away once I open the shop. This is actually on a different server and a different domain (I changed the domain attached to my subscription) ![:(](/media/kunena/emoticons/22.png ":(") [ ![broken_popup.jpg](/forum/attachment/8624) ](/forum/attachment/8624 "broken_popup.jpg") - [ ![broken_popup.jpg](/forum/attachment/8624) ](/forum/attachment/8624 "broken_popup.jpg") [ ](/forum/attachment/8624?download=1 "broken_popup.jpg") Last edit: 13 years 8 months ago by [tomhika](/forum/user/5228-tomhika "View tomhika's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83ODA5NC1wcm9ibGVtLXByb2R1Y3Qtc3VjY2Vzc2Z1bGx5LWFkZGVkLXRvLXRoZS1jYXJ0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 13 years 8 months ago [\#90580](#90580) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Problem "popups keep braking frame "](/forum/3-bug-report/78094-problem-product-successfully-added-to-the-cart#90580 "After updating to Hika 2.01 Im having 2 issues with the "Product successfully added to the cart" pop up window. 1 - After just a couple of seconds the frame brakes and the pop up expand to take up the whole page (see image) 2 - The "continue shopping" button wont work. I went to the setup and added a costume URL but still didnt work. I searched your forum for a solution before posting but could not find any posting that would help me with this issue. Thanks")* Hi, Do you use Joomla 3.0 ? Did you activated the "use bootstrap design" in the HikaShop configuration ? Does your template has mootools and "modal.js" libraries activated ? HikaShop does not have his own popup system, we use the Joomla one. So, if our popups does not show up correctly, it means that : - The modal.js library is not included in your page. - There is some javascript error in the page which make that the modal.js library is not initialized - Some other possibilities with less probabilities. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83ODA5NC1wcm9ibGVtLXByb2R1Y3Qtc3VjY2Vzc2Z1bGx5LWFkZGVkLXRvLXRoZS1jYXJ0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[tomhika](/forum/user/5228-tomhika "View tomhika's Profile")** - [![tomhika's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/beer.png)](/forum/user/5228-tomhika "View tomhika's Profile") Topic Author - [ Offline](/forum/user/5228-tomhika) Less More - Posts: 110 - Thank you received: 6 - - 13 years 8 months ago - 13 years 8 months ago [\#90761](#90761) by [tomhika](/forum/user/5228-tomhika "View tomhika's Profile") Replied by *[tomhika](/forum/user/5228-tomhika "View tomhika's Profile")* on topic *[Problem "popups keep braking frame "](/forum/3-bug-report/78094-problem-product-successfully-added-to-the-cart#90761 "After updating to Hika 2.01 Im having 2 issues with the "Product successfully added to the cart" pop up window. 1 - After just a couple of seconds the frame brakes and the pop up expand to take up the whole page (see image) 2 - The "continue shopping" button wont work. I went to the setup and added a costume URL but still didnt work. I searched your forum for a solution before posting but could not find any posting that would help me with this issue. Thanks")* Hello Jerome, thanks for your help. I'm using 2.5.9 Yes mootools and "modal.js" libraries are activated and called by the template. The modal.js is in the media/system folder and its the original one. I do not think is a particular page because it has happen in different pages. Still have the problem and still can not find a solution. A test that I did was to load up a link to an image in one of the product text fields with the class "modal" and that works just fine without braking the frame..... so I feel it has to do with Hikashop Last edit: 13 years 8 months ago by [tomhika](/forum/user/5228-tomhika "View tomhika's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83ODA5NC1wcm9ibGVtLXByb2R1Y3Qtc3VjY2Vzc2Z1bGx5LWFkZGVkLXRvLXRoZS1jYXJ0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[tomhika](/forum/user/5228-tomhika "View tomhika's Profile")** - [![tomhika's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/beer.png)](/forum/user/5228-tomhika "View tomhika's Profile") Topic Author - [ Offline](/forum/user/5228-tomhika) Less More - Posts: 110 - Thank you received: 6 - - 13 years 8 months ago [\#90942](#90942) by [tomhika](/forum/user/5228-tomhika "View tomhika's Profile") Replied by *[tomhika](/forum/user/5228-tomhika "View tomhika's Profile")* on topic *[Problem "popups keep braking frame "](/forum/3-bug-report/78094-problem-product-successfully-added-to-the-cart#90942 "After updating to Hika 2.01 Im having 2 issues with the "Product successfully added to the cart" pop up window. 1 - After just a couple of seconds the frame brakes and the pop up expand to take up the whole page (see image) 2 - The "continue shopping" button wont work. I went to the setup and added a costume URL but still didnt work. I searched your forum for a solution before posting but could not find any posting that would help me with this issue. Thanks")* Problem Solved. If anyone is having the same issue of popup windows braking frames, my problem was the plugin "system anticopy". I had the "framing disallowed" option on......duh! The following user(s) said Thank You: [djundi](/forum/user/7718-djundi "View djundi's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83ODA5NC1wcm9ibGVtLXByb2R1Y3Qtc3VjY2Vzc2Z1bGx5LWFkZGVkLXRvLXRoZS1jYXJ0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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