[Skip to main content](#vessel-content) # Error while sending XML to UPS. Error code: 111035 ## - **[ICwater](/forum/user/13492-icwater "View ICwater's Profile")** - [![ICwater's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13492-icwater "View ICwater's Profile") Topic Author - [ Offline](/forum/user/13492-icwater) Less More - Posts: 36 - Thank you received: 0 - - 13 years 8 months ago [\#89554](#89554) by [ICwater](/forum/user/13492-icwater "View ICwater's Profile") *[Error while sending XML to UPS. Error code: 111035](/forum/3-bug-report/78257-error-while-sending-xml-to-ups-error-code-111035#89554 "i'm getting this with the ups shipping module. most of my products are over 150lbs there any way around this?")* was created by *[ICwater](/forum/user/13492-icwater "View ICwater's Profile")* > Error while sending XML to UPS. Error code: 111035. Message: The maximum per package weight for the selected service from the selected country is 150.00 pounds. i'm getting this with the ups shipping module. most of my products are over 150lbs there any way around this? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83ODI1Ny1lcnJvci13aGlsZS1zZW5kaW5nLXhtbC10by11cHMtZXJyb3ItY29kZS0xMTEwMzU/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[ICwater](/forum/user/13492-icwater "View ICwater's Profile")** - [![ICwater's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13492-icwater "View ICwater's Profile") Topic Author - [ Offline](/forum/user/13492-icwater) Less More - Posts: 36 - Thank you received: 0 - - 13 years 8 months ago [\#89556](#89556) by [ICwater](/forum/user/13492-icwater "View ICwater's Profile") Replied by *[ICwater](/forum/user/13492-icwater "View ICwater's Profile")* on topic *[Error while sending XML to UPS. Error code: 111035](/forum/3-bug-report/78257-error-while-sending-xml-to-ups-error-code-111035#89556 "i'm getting this with the ups shipping module. most of my products are over 150lbs there any way around this?")* also where is the error log located for hikashop? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83ODI1Ny1lcnJvci13aGlsZS1zZW5kaW5nLXhtbC10by11cHMtZXJyb3ItY29kZS0xMTEwMzU/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[ICwater](/forum/user/13492-icwater "View ICwater's Profile")** - [![ICwater's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13492-icwater "View ICwater's Profile") Topic Author - [ Offline](/forum/user/13492-icwater) Less More - Posts: 36 - Thank you received: 0 - - 13 years 8 months ago [\#89566](#89566) by [ICwater](/forum/user/13492-icwater "View ICwater's Profile") Replied by *[ICwater](/forum/user/13492-icwater "View ICwater's Profile")* on topic *[Error while sending XML to UPS. Error code: 111035](/forum/3-bug-report/78257-error-while-sending-xml-to-ups-error-code-111035#89566 "i'm getting this with the ups shipping module. most of my products are over 150lbs there any way around this?")* seems it wont show the fedex option either unless it's a lighter product. whats up with that? :S Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83ODI1Ny1lcnJvci13aGlsZS1zZW5kaW5nLXhtbC10by11cHMtZXJyb3ItY29kZS0xMTEwMzU/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86321 - Thank you received: 14279 - - 13 years 8 months ago [\#89696](#89696) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Error while sending XML to UPS. Error code: 111035](/forum/3-bug-report/78257-error-while-sending-xml-to-ups-error-code-111035#89696 "i'm getting this with the ups shipping module. most of my products are over 150lbs there any way around this?")* Hi, In the UPS plugin options, you can select the shipping methods you want to use with UPS. Some of them are specifically there for heavy products like the LTL ones. You must have unselected the shipping methods which would allow you to ship via UPS your products. The following user(s) said Thank You: [ICwater](/forum/user/13492-icwater "View ICwater's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83ODI1Ny1lcnJvci13aGlsZS1zZW5kaW5nLXhtbC10by11cHMtZXJyb3ItY29kZS0xMTEwMzU/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[ICwater](/forum/user/13492-icwater "View ICwater's Profile")** - [![ICwater's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13492-icwater "View ICwater's Profile") Topic Author - [ Offline](/forum/user/13492-icwater) Less More - Posts: 36 - Thank you received: 0 - - 13 years 8 months ago [\#89750](#89750) by [ICwater](/forum/user/13492-icwater "View ICwater's Profile") Replied by *[ICwater](/forum/user/13492-icwater "View ICwater's Profile")* on topic *[Error while sending XML to UPS. Error code: 111035](/forum/3-bug-report/78257-error-while-sending-xml-to-ups-error-code-111035#89750 "i'm getting this with the ups shipping module. most of my products are over 150lbs there any way around this?")* oddly i'm not getting the error now. but neither fedex or ups swow up as an option when adding an engine to the cart. site is here [ globalenginesales.com](http://globalenginesales.com) fedex will show if i add an engine head to the cart wich weighs like 30 pounds. any ideas would be greatly appreciated. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83ODI1Ny1lcnJvci13aGlsZS1zZW5kaW5nLXhtbC10by11cHMtZXJyb3ItY29kZS0xMTEwMzU/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[ICwater](/forum/user/13492-icwater "View ICwater's Profile")** - [![ICwater's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13492-icwater "View ICwater's Profile") Topic Author - [ Offline](/forum/user/13492-icwater) Less More - Posts: 36 - Thank you received: 0 - - 13 years 8 months ago [\#89751](#89751) by [ICwater](/forum/user/13492-icwater "View ICwater's Profile") Replied by *[ICwater](/forum/user/13492-icwater "View ICwater's Profile")* on topic *[Error while sending XML to UPS. Error code: 111035](/forum/3-bug-report/78257-error-while-sending-xml-to-ups-error-code-111035#89751 "i'm getting this with the ups shipping module. most of my products are over 150lbs there any way around this?")* oh i only had freight selected as an option when i was getting this error. btw Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83ODI1Ny1lcnJvci13aGlsZS1zZW5kaW5nLXhtbC10by11cHMtZXJyb3ItY29kZS0xMTEwMzU/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[ICwater](/forum/user/13492-icwater "View ICwater's Profile")** - [![ICwater's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13492-icwater "View ICwater's Profile") Topic Author - [ Offline](/forum/user/13492-icwater) Less More - Posts: 36 - Thank you received: 0 - - 13 years 8 months ago [\#89772](#89772) by [ICwater](/forum/user/13492-icwater "View ICwater's Profile") Replied by *[ICwater](/forum/user/13492-icwater "View ICwater's Profile")* on topic *[Error while sending XML to UPS. Error code: 111035](/forum/3-bug-report/78257-error-while-sending-xml-to-ups-error-code-111035#89772 "i'm getting this with the ups shipping module. most of my products are over 150lbs there any way around this?")* i'm pulling my hair out here. anyone have an idea why shipping option wouldn't show up at all. i mean the fedex does on lower weight items but ups doesn't at all. boss is gunna kill me. or worse fire me. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83ODI1Ny1lcnJvci13aGlsZS1zZW5kaW5nLXhtbC10by11cHMtZXJyb3ItY29kZS0xMTEwMzU/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86321 - Thank you received: 14279 - - 13 years 8 months ago [\#89883](#89883) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Error while sending XML to UPS. Error code: 111035](/forum/3-bug-report/78257-error-while-sending-xml-to-ups-error-code-111035#89883 "i'm getting this with the ups shipping module. most of my products are over 150lbs there any way around this?")* Maybe the UPS method is not configured properly. For example, if you restrict it to the UK and that your user address is in the USA, you wouldn't get any results, regardless of the weight/dimensions of your products. If you could do a screenshot of the options of your UPS plugin, we could check your settings. The following user(s) said Thank You: [ICwater](/forum/user/13492-icwater "View ICwater's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83ODI1Ny1lcnJvci13aGlsZS1zZW5kaW5nLXhtbC10by11cHMtZXJyb3ItY29kZS0xMTEwMzU/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[ICwater](/forum/user/13492-icwater "View ICwater's Profile")** - [![ICwater's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13492-icwater "View ICwater's Profile") Topic Author - [ Offline](/forum/user/13492-icwater) Less More - Posts: 36 - Thank you received: 0 - - 13 years 8 months ago [\#89916](#89916) by [ICwater](/forum/user/13492-icwater "View ICwater's Profile") Replied by *[ICwater](/forum/user/13492-icwater "View ICwater's Profile")* on topic *[Error while sending XML to UPS. Error code: 111035](/forum/3-bug-report/78257-error-while-sending-xml-to-ups-error-code-111035#89916 "i'm getting this with the ups shipping module. most of my products are over 150lbs there any way around this?")* heres the ups and the fedex [ ![fedex.jpg](/forum/attachment/8558) ](/forum/attachment/8558 "fedex.jpg") - [ ![fedex.jpg](/forum/attachment/8558) ](/forum/attachment/8558 "fedex.jpg") [ ](/forum/attachment/8558?download=1 "fedex.jpg") - [ ![ups.jpg](/forum/attachment/8559) ](/forum/attachment/8559 "ups.jpg") [ ](/forum/attachment/8559?download=1 "ups.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83ODI1Ny1lcnJvci13aGlsZS1zZW5kaW5nLXhtbC10by11cHMtZXJyb3ItY29kZS0xMTEwMzU/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[ICwater](/forum/user/13492-icwater "View ICwater's Profile")** - [![ICwater's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13492-icwater "View ICwater's Profile") Topic Author - [ Offline](/forum/user/13492-icwater) Less More - Posts: 36 - Thank you received: 0 - - 13 years 8 months ago [\#89966](#89966) by [ICwater](/forum/user/13492-icwater "View ICwater's Profile") Replied by *[ICwater](/forum/user/13492-icwater "View ICwater's Profile")* on topic *[Error while sending XML to UPS. Error code: 111035](/forum/3-bug-report/78257-error-while-sending-xml-to-ups-error-code-111035#89966 "i'm getting this with the ups shipping module. most of my products are over 150lbs there any way around this?")* cant get freight to show. got ground to show on a lighter item. but that price seems a little high. lol UPS Ground $160.82 No estimated delivery date No delivery hour FedEx Ground (Home Delivery) $14.56 1 package(s) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83ODI1Ny1lcnJvci13aGlsZS1zZW5kaW5nLXhtbC10by11cHMtZXJyb3ItY29kZS0xMTEwMzU/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86321 - Thank you received: 14279 - - 13 years 8 months ago [\#90116](#90116) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Error while sending XML to UPS. Error code: 111035](/forum/3-bug-report/78257-error-while-sending-xml-to-ups-error-code-111035#90116 "i'm getting this with the ups shipping module. most of my products are over 150lbs there any way around this?")* Hi, For the FedEx plugin, the configuration sounds ok. For the UPS plugin however, you should remove the - at the beginning of the postcode. Otherwise, UPS will fail to interpret the post code properly. That probably explains why you don't get any rates with UPS. The following user(s) said Thank You: [ICwater](/forum/user/13492-icwater "View ICwater's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83ODI1Ny1lcnJvci13aGlsZS1zZW5kaW5nLXhtbC10by11cHMtZXJyb3ItY29kZS0xMTEwMzU/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[ICwater](/forum/user/13492-icwater "View ICwater's Profile")** - [![ICwater's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13492-icwater "View ICwater's Profile") Topic Author - [ Offline](/forum/user/13492-icwater) Less More - Posts: 36 - Thank you received: 0 - - 13 years 8 months ago [\#91036](#91036) by [ICwater](/forum/user/13492-icwater "View ICwater's Profile") Replied by *[ICwater](/forum/user/13492-icwater "View ICwater's Profile")* on topic *[Error while sending XML to UPS. Error code: 111035](/forum/3-bug-report/78257-error-while-sending-xml-to-ups-error-code-111035#91036 "i'm getting this with the ups shipping module. most of my products are over 150lbs there any way around this?")* could you tell me how to turn off the errors being displayed at the top of the page? [ ![error.jpg](/forum/attachment/8680) ](/forum/attachment/8680 "error.jpg") i turned off display errors in the joomla config but they continue to display. also says cart empty up there when you delete an item. just dont want to see those messages. thanks, - [ ![error.jpg](/forum/attachment/8680) ](/forum/attachment/8680 "error.jpg") [ ](/forum/attachment/8680?download=1 "error.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83ODI1Ny1lcnJvci13aGlsZS1zZW5kaW5nLXhtbC10by11cHMtZXJyb3ItY29kZS0xMTEwMzU/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 8 months ago [\#91138](#91138) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Error while sending XML to UPS. Error code: 111035](/forum/3-bug-report/78257-error-while-sending-xml-to-ups-error-code-111035#91138 "i'm getting this with the ups shipping module. most of my products are over 150lbs there any way around this?")* Hello, Can you show me how did you configured/what's the wheight of your products in your cart when you are getting this error through some screenshots ? The following user(s) said Thank You: [ICwater](/forum/user/13492-icwater "View ICwater's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83ODI1Ny1lcnJvci13aGlsZS1zZW5kaW5nLXhtbC10by11cHMtZXJyb3ItY29kZS0xMTEwMzU/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[ICwater](/forum/user/13492-icwater "View ICwater's Profile")** - [![ICwater's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13492-icwater "View ICwater's Profile") Topic Author - [ Offline](/forum/user/13492-icwater) Less More - Posts: 36 - Thank you received: 0 - - 13 years 8 months ago [\#91157](#91157) by [ICwater](/forum/user/13492-icwater "View ICwater's Profile") Replied by *[ICwater](/forum/user/13492-icwater "View ICwater's Profile")* on topic *[Error while sending XML to UPS. Error code: 111035](/forum/3-bug-report/78257-error-while-sending-xml-to-ups-error-code-111035#91157 "i'm getting this with the ups shipping module. most of my products are over 150lbs there any way around this?")* here ya go [ ![weight.png](/forum/attachment/8691) ](/forum/attachment/8691 "weight.png") i know it exceeds the max weight, but it gives me that message even though ups is not an option. i just want to turn those messages off. - [ ![weight.png](/forum/attachment/8691) ](/forum/attachment/8691 "weight.png") [ ](/forum/attachment/8691?download=1 "weight.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83ODI1Ny1lcnJvci13aGlsZS1zZW5kaW5nLXhtbC10by11cHMtZXJyb3ItY29kZS0xMTEwMzU/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 8 months ago [\#91281](#91281) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Error while sending XML to UPS. Error code: 111035](/forum/3-bug-report/78257-error-while-sending-xml-to-ups-error-code-111035#91281 "i'm getting this with the ups shipping module. most of my products are over 150lbs there any way around this?")* The solution would just be to unpublish the UPS shipping method through "*Hikashop->System->Shipping methods*", because this method isn't available because of your product's weight. The following user(s) said Thank You: [ICwater](/forum/user/13492-icwater "View ICwater's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83ODI1Ny1lcnJvci13aGlsZS1zZW5kaW5nLXhtbC10by11cHMtZXJyb3ItY29kZS0xMTEwMzU/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[ICwater](/forum/user/13492-icwater "View ICwater's Profile")** - [![ICwater's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13492-icwater "View ICwater's Profile") Topic Author - [ Offline](/forum/user/13492-icwater) Less More - Posts: 36 - Thank you received: 0 - - 13 years 8 months ago [\#91350](#91350) by [ICwater](/forum/user/13492-icwater "View ICwater's Profile") Replied by *[ICwater](/forum/user/13492-icwater "View ICwater's Profile")* on topic *[Error while sending XML to UPS. Error code: 111035](/forum/3-bug-report/78257-error-while-sending-xml-to-ups-error-code-111035#91350 "i'm getting this with the ups shipping module. most of my products are over 150lbs there any way around this?")* i have some lighter products that use ups. i figured it out though, was a setting in the template. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83ODI1Ny1lcnJvci13aGlsZS1zZW5kaW5nLXhtbC10by11cHMtZXJyb3ItY29kZS0xMTEwMzU/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. 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