[Skip to main content](#vessel-content) # Product Image not found on product page ## - **[gabriela](/forum/user/7770-gabriela "View gabriela's Profile")** - [![gabriela's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7770-gabriela "View gabriela's Profile") Topic Author - [ Offline](/forum/user/7770-gabriela) Less More - Posts: 12 - Thank you received: 1 - - - - 13 years 8 months ago [\#90744](#90744) by [gabriela](/forum/user/7770-gabriela "View gabriela's Profile") *[Product Image not found on product page](/forum/3-bug-report/78498-product-image-not-found-on-product-page#90744 "Hi, I configured the images to show up like this (on the back-end): screencast.com/t/oTxnLHiuPN I set the max width on 320px and the max height on 202px for the product page. If you take a look at this product: madecostarica.com/en/shop/p/154-bolso-ho.../category_pathway-87 you will see that hikashop is looking for the image in upload/thumbnail_202x320 but in this case the first image is located in upload/thumbnail_197x320/ How can this be fixed? if I'm setting a max width and a max height it doesn't mean that all images will have those exact dimensions. Thanks,")* was created by *[gabriela](/forum/user/7770-gabriela "View gabriela's Profile")* Hi, I configured the images to show up like this (on the back-end): [ screencast.com/t/oTxnLHiuPN](http://screencast.com/t/oTxnLHiuPN) I set the max width on 320px and the max height on 202px for the product page. If you take a look at this product: [ madecostarica.com/en/shop/p/154-bolso-ho.../category\_pathway-87](http://madecostarica.com/en/shop/p/154-bolso-hoja-de-guarumo/category_pathway-87) you will see that hikashop is looking for the image in **upload/thumbnail\_202x320** but in this case the first image is located in **upload/thumbnail\_197x320/** How can this be fixed? if I'm setting a max width and a max height it doesn't mean that all images will have those exact dimensions. Thanks, Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83ODQ5OC1wcm9kdWN0LWltYWdlLW5vdC1mb3VuZC1vbi1wcm9kdWN0LXBhZ2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 8 months ago [\#90848](#90848) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Product Image not found on product page](/forum/3-bug-report/78498-product-image-not-found-on-product-page#90848 "Hi, I configured the images to show up like this (on the back-end): screencast.com/t/oTxnLHiuPN I set the max width on 320px and the max height on 202px for the product page. If you take a look at this product: madecostarica.com/en/shop/p/154-bolso-ho.../category_pathway-87 you will see that hikashop is looking for the image in upload/thumbnail_202x320 but in this case the first image is located in upload/thumbnail_197x320/ How can this be fixed? if I'm setting a max width and a max height it doesn't mean that all images will have those exact dimensions. Thanks,")* Hi, Which version of HikaShop do you have ? The latest version create only one folder, the folder with the size of your paramters. Not one folder by image size (depending on their ratio). So try to install the latest version of hikaShop, and if you already have it, try to remove this image and upload it again. The following user(s) said Thank You: [gabriela](/forum/user/7770-gabriela "View gabriela's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83ODQ5OC1wcm9kdWN0LWltYWdlLW5vdC1mb3VuZC1vbi1wcm9kdWN0LXBhZ2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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