[Skip to main content](#vessel-content) # blank page after check out ## - **[mirkozax](/forum/user/14780-mirkozax "View mirkozax's Profile")** - [![mirkozax's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14780-mirkozax "View mirkozax's Profile") Topic Author - [ Offline](/forum/user/14780-mirkozax) Less More - Posts: 57 - Thank you received: 0 - - 13 years 7 months ago [\#95452](#95452) by [mirkozax](/forum/user/14780-mirkozax "View mirkozax's Profile") Replied by *[mirkozax](/forum/user/14780-mirkozax "View mirkozax's Profile")* on topic *[blank page after check out](/forum/3-bug-report/79432-blank-page-after-check-out?start=20#95452 "Hi, at the end of check out process I have a blank page my test is with bank transfer method, no email to the customer for order confermation (I check in bank transfer plug in notification for order statuss), the cart remain but the order there is in back office")* I sent d via PM I have PHP 5.2.17 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83OTQzMi1ibGFuay1wYWdlLWFmdGVyLWNoZWNrLW91dD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 13 years 7 months ago [\#95468](#95468) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[blank page after check out](/forum/3-bug-report/79432-blank-page-after-check-out?start=20#95468 "Hi, at the end of check out process I have a blank page my test is with bank transfer method, no email to the customer for order confermation (I check in bank transfer plug in notification for order statuss), the cart remain but the order there is in back office")* I didn't receive any PM from you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83OTQzMi1ibGFuay1wYWdlLWFmdGVyLWNoZWNrLW91dD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mirkozax](/forum/user/14780-mirkozax "View mirkozax's Profile")** - [![mirkozax's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14780-mirkozax "View mirkozax's Profile") Topic Author - [ Offline](/forum/user/14780-mirkozax) Less More - Posts: 57 - Thank you received: 0 - - 13 years 7 months ago [\#95474](#95474) by [mirkozax](/forum/user/14780-mirkozax "View mirkozax's Profile") Replied by *[mirkozax](/forum/user/14780-mirkozax "View mirkozax's Profile")* on topic *[blank page after check out](/forum/3-bug-report/79432-blank-page-after-check-out?start=20#95474 "Hi, at the end of check out process I have a blank page my test is with bank transfer method, no email to the customer for order confermation (I check in bank transfer plug in notification for order statuss), the cart remain but the order there is in back office")* I'm sorry but in PM there is not anything to upload file, also in contact us section, please give me an email Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83OTQzMi1ibGFuay1wYWdlLWFmdGVyLWNoZWNrLW91dD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 7 months ago [\#95566](#95566) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[blank page after check out](/forum/3-bug-report/79432-blank-page-after-check-out?start=20#95566 "Hi, at the end of check out process I have a blank page my test is with bank transfer method, no email to the customer for order confermation (I check in bank transfer plug in notification for order statuss), the cart remain but the order there is in back office")* Hi, You can send a mail at contact@hikashop.com Don't forget to write a clear subject and give a link of that topic in the body of the email. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83OTQzMi1ibGFuay1wYWdlLWFmdGVyLWNoZWNrLW91dD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mirkozax](/forum/user/14780-mirkozax "View mirkozax's Profile")** - [![mirkozax's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14780-mirkozax "View mirkozax's Profile") Topic Author - [ Offline](/forum/user/14780-mirkozax) Less More - Posts: 57 - Thank you received: 0 - - 13 years 7 months ago [\#95575](#95575) by [mirkozax](/forum/user/14780-mirkozax "View mirkozax's Profile") Replied by *[mirkozax](/forum/user/14780-mirkozax "View mirkozax's Profile")* on topic *[blank page after check out](/forum/3-bug-report/79432-blank-page-after-check-out?start=20#95575 "Hi, at the end of check out process I have a blank page my test is with bank transfer method, no email to the customer for order confermation (I check in bank transfer plug in notification for order statuss), the cart remain but the order there is in back office")* Hello, the file we have sent you is the only that collects PHP errors. If you need a real time monitoring, we can enable you display error parameter. Kind regards, Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83OTQzMi1ibGFuay1wYWdlLWFmdGVyLWNoZWNrLW91dD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 13 years 7 months ago - 13 years 7 months ago [\#95709](#95709) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[blank page after check out](/forum/3-bug-report/79432-blank-page-after-check-out?start=20#95709 "Hi, at the end of check out process I have a blank page my test is with bank transfer method, no email to the customer for order confermation (I check in bank transfer plug in notification for order statuss), the cart remain but the order there is in back office")* I'm copy/pasting here my answer for everyone else: > I found the error: > PHP Fatal error: Call to undefined function acymailing\_get() in > /plugins/hikashop/acymailing.php > on line 42, referer: > index.php?option=com\_hikashop&ctrl=checkout&task=step&step=4&Itemid=118 > > That means that you have a really old version of AcyMailing which is > not compatible with HikaShop. You will have to either update > AcyMailing or unpublish the HikaShop Acymailing plugin via the joomla > plugins manager. Last edit: 13 years 7 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83OTQzMi1ibGFuay1wYWdlLWFmdGVyLWNoZWNrLW91dD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mirkozax](/forum/user/14780-mirkozax "View mirkozax's Profile")** - [![mirkozax's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14780-mirkozax "View mirkozax's Profile") Topic Author - [ Offline](/forum/user/14780-mirkozax) Less More - Posts: 57 - Thank you received: 0 - - 13 years 7 months ago [\#95763](#95763) by [mirkozax](/forum/user/14780-mirkozax "View mirkozax's Profile") Replied by *[mirkozax](/forum/user/14780-mirkozax "View mirkozax's Profile")* on topic *[blank page after check out](/forum/3-bug-report/79432-blank-page-after-check-out?start=20#95763 "Hi, at the end of check out process I have a blank page my test is with bank transfer method, no email to the customer for order confermation (I check in bank transfer plug in notification for order statuss), the cart remain but the order there is in back office")* yes, upgrade the module resolve the problem, thank you ! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83OTQzMi1ibGFuay1wYWdlLWFmdGVyLWNoZWNrLW91dD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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