[Skip to main content](#vessel-content) # Error message if customer looks at order via email ## - **[anypc](/forum/user/9451-anypc "View anypc's Profile")** - [![anypc's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar9451.jpg)](/forum/user/9451-anypc "View anypc's Profile") Topic Author - [ Offline](/forum/user/9451-anypc) - AnY-Shop.nl Less More - Posts: 154 - Thank you received: 10 - - - - [](http://www.AnY-Shop.nl) - 13 years 7 months ago - 13 years 7 months ago [\#96573](#96573) by [anypc](/forum/user/9451-anypc "View anypc's Profile") *[Error message if customer looks at order via email](/forum/3-bug-report/79739-error-message-if-customer-looks-at-order-via-email#96573 "Hi! When a customer gets his email confirmation it states 'Status of order WEB1300101 is now dispatched' The WEB1300101 is the customized orderingnumber for ordernumbers. The next one will be WEB1300102 etc... The WEB1300101 text is a link to the shop where the customer should see his order after logging in. But unfortunatly that results in error 404. The link that is sent with the email is this: www.any-shop.nl/index.php?option=com_hik...=order&task=show&cid []=108 What's going wrong here? is it a bug, of did I do something wrong? Weird! More problems! When I place an order, and log in with the loginbox on the bottom of the page, and I go to my account i can see my adress. But when I go to setting and I want to view my account settings i get thesame error :( I can see my orders and my adress but nothing more :( I also can't login with my normal joomla login, the login screen doesn't show...")* was created by *[anypc](/forum/user/9451-anypc "View anypc's Profile")* Hi! When a customer gets his email confirmation it states 'Status of order WEB1300101 is now dispatched' The WEB1300101 is the customized orderingnumber for ordernumbers. The next one will be WEB1300102 etc... The WEB1300101 text is a link to the shop where the customer should see his order after logging in. But unfortunatly that results in error 404. The link that is sent with the email is this: [ www.any-shop.nl/index.php?option=com\_hik...=order&task=show&cid](http://www.any-shop.nl/index.php?option=com_hikashop&ctrl=order&task=show&cid)[]=108 What's going wrong here? is it a bug, of did I do something wrong? Weird! More problems! When I place an order, and log in with the loginbox on the bottom of the page, and I go to my account i can see my adress. But when I go to setting and I want to view my account settings i get thesame error ![:(](/media/kunena/emoticons/22.png ":(") I can see my orders and my adress but nothing more ![:(](/media/kunena/emoticons/22.png ":(") I also can't login with my normal joomla login, the login screen doesn't show... --- Proud of my website [ www.hetcomputerwinkeltje.nl](http://www.hetcomputerwinkeltje.nl) Currently just running catalog mode, but hope to go live soon again ![:)](/media/kunena/emoticons/3.png ":)") Last edit: 13 years 7 months ago by [anypc](/forum/user/9451-anypc "View anypc's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83OTczOS1lcnJvci1tZXNzYWdlLWlmLWN1c3RvbWVyLWxvb2tzLWF0LW9yZGVyLXZpYS1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 13 years 7 months ago [\#96918](#96918) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Error message if customer looks at order via email](/forum/3-bug-report/79739-error-message-if-customer-looks-at-order-via-email#96918 "Hi! When a customer gets his email confirmation it states 'Status of order WEB1300101 is now dispatched' The WEB1300101 is the customized orderingnumber for ordernumbers. The next one will be WEB1300102 etc... The WEB1300101 text is a link to the shop where the customer should see his order after logging in. But unfortunatly that results in error 404. The link that is sent with the email is this: www.any-shop.nl/index.php?option=com_hik...=order&task=show&cid []=108 What's going wrong here? is it a bug, of did I do something wrong? Weird! More problems! When I place an order, and log in with the loginbox on the bottom of the page, and I go to my account i can see my adress. But when I go to setting and I want to view my account settings i get thesame error :( I can see my orders and my adress but nothing more :( I also can't login with my normal joomla login, the login screen doesn't show...")* Hi, From what you're saying it seems to be a problem with the SEF on your website. If you turn off the SEF in the joomla configuration, the issues should not happen anymore. So that means that you need to add an &Itemid=XXX parameter in the link of the email to avoid the SEF system to display a 404. You can edit the emails via the menu system>Emails to do that. So for example, for the order status notification email, you would have to replace the line: $order_url = $data->order_url; to: $order_url = $data->order_url.'&Itemid=XXX'; with XXX being an id of a public HikaShop menu item and the links of confirmation/shipping notifications should then work properly with the SEF turned on. For the user account settings, it's because you need to enter a menu id of a joomla menu item of the type "joomla user profile" in the "menu" option of the hikashop user account plugin and that will then work properly. 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