[Skip to main content](#vessel-content) # Alpha User problems ## - **[otx](/forum/user/14566-otx "View otx's Profile")** - [![otx's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14566-otx "View otx's Profile") Topic Author - [ Offline](/forum/user/14566-otx) Less More - Posts: 53 - Thank you received: 2 - - 13 years 7 months ago [\#96671](#96671) by [otx](/forum/user/14566-otx "View otx's Profile") *[Alpha User problems](/forum/3-bug-report/79762-alpha-user-problems#96671 "Hi! We recently bought the Business edition, and we have a working site without any issues - except for the Alpha User Points plugin, which we can't configure the way we want. The user rewards option was one of the main reason we choose Hikashop. We wanted this implemented on our site anyway and this was a big plus from Hikashop. The first issue appears when a user pays with his points. Each time he uses points to pay with, the used points are given back to him instantly. Even a notice appears saying this. The second issue appears when a user choose to pay with his points. But when he selects from the list the "Pay with points" option, nothings happen - the bill doesn't get recalculated, as expected. It does however, if we set the plugin to use virtual coupons. But in this case the user doesn't have any control when to use his points, everything happens automatically, so we don't wan't to use this. What we want is this: on checkout the user can choose whether he is going to pay using one of the classical options, or is going to use his points for this, partially or the entire bill. Can this be done? We are using Joomla 2.5.9, Hikashop Business 2.1.1 and Alpha User Points 1.8.3 Thanks!")* was created by *[otx](/forum/user/14566-otx "View otx's Profile")* Hi! We recently bought the Business edition, and we have a working site without any issues - except for the Alpha User Points plugin, which we can't configure the way we want. The user rewards option was one of the main reason we choose Hikashop. We wanted this implemented on our site anyway and this was a big plus from Hikashop. The first issue appears when a user pays with his points. Each time he uses points to pay with, the used points are given back to him instantly. Even a notice appears saying this. [ ![points.png](/forum/attachment/9357) ](/forum/attachment/9357 "points.png") The second issue appears when a user choose to pay with his points. But when he selects from the list the "Pay with points" option, nothings happen - the bill doesn't get recalculated, as expected. It does however, if we set the plugin to use virtual coupons. But in this case the user doesn't have any control when to use his points, everything happens automatically, so we don't wan't to use this. What we want is this: on checkout the user can choose whether he is going to pay using one of the classical options, or is going to use his points for this, partially or the entire bill. [ ![payment.png](/forum/attachment/9358) ](/forum/attachment/9358 "payment.png") Can this be done? We are using Joomla 2.5.9, Hikashop Business 2.1.1 and Alpha User Points 1.8.3 Thanks! - [ ![points.png](/forum/attachment/9357) ](/forum/attachment/9357 "points.png") [ ](/forum/attachment/9357?download=1 "points.png") - [ ![payment.png](/forum/attachment/9358) ](/forum/attachment/9358 "payment.png") [ ](/forum/attachment/9358?download=1 "payment.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83OTc2Mi1hbHBoYS11c2VyLXByb2JsZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 7 months ago [\#96702](#96702) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Alpha User problems](/forum/3-bug-report/79762-alpha-user-problems#96702 "Hi! We recently bought the Business edition, and we have a working site without any issues - except for the Alpha User Points plugin, which we can't configure the way we want. The user rewards option was one of the main reason we choose Hikashop. We wanted this implemented on our site anyway and this was a big plus from Hikashop. The first issue appears when a user pays with his points. Each time he uses points to pay with, the used points are given back to him instantly. Even a notice appears saying this. The second issue appears when a user choose to pay with his points. But when he selects from the list the "Pay with points" option, nothings happen - the bill doesn't get recalculated, as expected. It does however, if we set the plugin to use virtual coupons. But in this case the user doesn't have any control when to use his points, everything happens automatically, so we don't wan't to use this. What we want is this: on checkout the user can choose whether he is going to pay using one of the classical options, or is going to use his points for this, partially or the entire bill. Can this be done? We are using Joomla 2.5.9, Hikashop Business 2.1.1 and Alpha User Points 1.8.3 Thanks!")* Hi, Can you show me with some screenshots how did you configured your AUP payment method ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83OTc2Mi1hbHBoYS11c2VyLXByb2JsZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[otx](/forum/user/14566-otx "View otx's Profile")** - [![otx's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14566-otx "View otx's Profile") Topic Author - [ Offline](/forum/user/14566-otx) Less More - Posts: 53 - Thank you received: 2 - - 13 years 7 months ago [\#96758](#96758) by [otx](/forum/user/14566-otx "View otx's Profile") Replied by *[otx](/forum/user/14566-otx "View otx's Profile")* on topic *[Alpha User problems](/forum/3-bug-report/79762-alpha-user-problems#96758 "Hi! We recently bought the Business edition, and we have a working site without any issues - except for the Alpha User Points plugin, which we can't configure the way we want. The user rewards option was one of the main reason we choose Hikashop. We wanted this implemented on our site anyway and this was a big plus from Hikashop. The first issue appears when a user pays with his points. Each time he uses points to pay with, the used points are given back to him instantly. Even a notice appears saying this. The second issue appears when a user choose to pay with his points. But when he selects from the list the "Pay with points" option, nothings happen - the bill doesn't get recalculated, as expected. It does however, if we set the plugin to use virtual coupons. But in this case the user doesn't have any control when to use his points, everything happens automatically, so we don't wan't to use this. What we want is this: on checkout the user can choose whether he is going to pay using one of the classical options, or is going to use his points for this, partially or the entire bill. Can this be done? We are using Joomla 2.5.9, Hikashop Business 2.1.1 and Alpha User Points 1.8.3 Thanks!")* Sure, here they are. There was a mistake in my original post. Hikashop version was 2.1.0, not 2.1.1 as I posted it. After an upgrade to 2.1.1 the points are calculated just fine. This was done on a development site and I can confirm that Hikashop 2.1.0 doesn't calculate right with the same settings as Hikashop 2.1.1 the amount of points, when the user pays with points. Based on my setting the points are multiplied by 10, but this can be a coincidence. Probably there is a connection between this and the rates, as I am using 0.1 points for 1 currency for payment. But I'm not sure about this. Anyway the upgrade resolved this issue. As you can see on this shot, the last two records are calculated right. [ ![points2.png](/forum/attachment/9368) ](/forum/attachment/9368 "points2.png") As for the second issue, unfortunately the upgrade didn't resolved this one, so here are the shots, I hope there is only some misconfiguration about this. [ ![AUP_validation_rule.png](/forum/attachment/9369) ](/forum/attachment/9369 "...ation_rule.png") [ ![Hikashop_AUP_plugin_settings.png](/forum/attachment/9370) ](/forum/attachment/9370 "...n_settings.png") Thank you for your help! - [ ![points2.png](/forum/attachment/9368) ](/forum/attachment/9368 "points2.png") [ ](/forum/attachment/9368?download=1 "points2.png") - [ ![AUP_validation_rule.png](/forum/attachment/9369) ](/forum/attachment/9369 "...ation_rule.png") [ ](/forum/attachment/9369?download=1 "...ation_rule.png") - [ ![Hikashop_AUP_plugin_settings.png](/forum/attachment/9370) ](/forum/attachment/9370 "...n_settings.png") [ ](/forum/attachment/9370?download=1 "...n_settings.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83OTc2Mi1hbHBoYS11c2VyLXByb2JsZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4079 - - [](http://obsi.dev) - 13 years 7 months ago [\#96938](#96938) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Alpha User problems](/forum/3-bug-report/79762-alpha-user-problems#96938 "Hi! We recently bought the Business edition, and we have a working site without any issues - except for the Alpha User Points plugin, which we can't configure the way we want. The user rewards option was one of the main reason we choose Hikashop. We wanted this implemented on our site anyway and this was a big plus from Hikashop. The first issue appears when a user pays with his points. Each time he uses points to pay with, the used points are given back to him instantly. Even a notice appears saying this. The second issue appears when a user choose to pay with his points. But when he selects from the list the "Pay with points" option, nothings happen - the bill doesn't get recalculated, as expected. It does however, if we set the plugin to use virtual coupons. But in this case the user doesn't have any control when to use his points, everything happens automatically, so we don't wan't to use this. What we want is this: on checkout the user can choose whether he is going to pay using one of the classical options, or is going to use his points for this, partially or the entire bill. Can this be done? We are using Joomla 2.5.9, Hikashop Business 2.1.1 and Alpha User Points 1.8.3 Thanks!")* Hi, When the "virtual coupon" mode is not used, the user have to confirm the order to pay it with AUP. If the complete order could not be paid with points (in your case, the shipping is not included so you can't pay the full order with points), the plugin would create a coupon, attach it to the order and redirect the user to the checkout. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83OTc2Mi1hbHBoYS11c2VyLXByb2JsZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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