[Skip to main content](#vessel-content)

#   Checkout infinite loop when clicking "next"

##

- **[alexbabcock](/forum/user/16922-alexbabcock "View alexbabcock's Profile")**
- [![alexbabcock's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/16922-alexbabcock "View alexbabcock's Profile") Topic Author
- [ Offline](/forum/user/16922-alexbabcock)

Less More

- Posts: 1
- Thank you received: 0
-
-

13 years 6 months ago [\#99663](#99663) by [alexbabcock](/forum/user/16922-alexbabcock "View alexbabcock's Profile")  *[Checkout infinite loop when clicking "next"](/forum/3-bug-report/80534-checkout-infinite-loop-when-clicking-next#99663 "Joomla (we're on 1.5.18) seems to have a spontaneous glitch on our site, whiskerworks.com. Customers are not able to check out anymore. When they login or otherwise identify themselves and select...")* was created by *[alexbabcock](/forum/user/16922-alexbabcock "View alexbabcock's Profile")*

Joomla (we're on 1.5.18) seems to have a spontaneous glitch on our site, whiskerworks.com. Customers are not able to check out anymore. When they login or otherwise identify themselves and select their shipping and payment methods, then click next ... the site idles for a while "thinking" then the user is returned either to the same page they were on before, complete with all of their information, cart data, shipping and payment information still as it was before, or the customer will be sent to a page that simply says "Thank you for your order." At no point is the user given any forms or fields to fill in a credit card number, go to PayPal or anything else of the sort.

Mind you, the checkout process worked fine until Saturday. We still receive e-mail notification when orders are placed, just no one can pay for their orders so we're in quite a bind. Any help is appreciated.

Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84MDUzNC1jaGVja291dC1pbmZpbml0ZS1sb29wLXdoZW4tY2xpY2tpbmctbmV4dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation.

- **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")**
- [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile")
- [ Offline](/forum/user/4105-xavier)

Less More

- Posts: 13201
- Thank you received: 2322
-
-
-
- [](http://www.kidiweb.fr)
-

13 years 6 months ago [\#99887](#99887) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile")  Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Checkout infinite loop when clicking "next"](/forum/3-bug-report/80534-checkout-infinite-loop-when-clicking-next#99887 "Joomla (we're on 1.5.18) seems to have a spontaneous glitch on our site, whiskerworks.com. Customers are not able to check out anymore. When they login or otherwise identify themselves and select...")*

Hi,

What is the version of HikaShop ?
Have you changed anything on your website since Saturday ?

Thanks to enable the Joomla debug mode, and set the error reporting to maximum to see if an error is returned.

Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84MDUzNC1jaGVja291dC1pbmZpbml0ZS1sb29wLXdoZW4tY2xpY2tpbmctbmV4dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation.

Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to?

[](/forum/topics/feed/mode-topics?format=feed&type=rss)

Time to create page: 0.077 seconds

[Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)

[](#top)