[Skip to main content](#vessel-content) # fatal error on selecting customers -> votes ## - **[hikavoordebusiness](/forum/user/16479-hikavoordebusiness "View hikavoordebusiness's Profile")** - [![hikavoordebusiness's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/16479-hikavoordebusiness "View hikavoordebusiness's Profile") Topic Author - [ Offline](/forum/user/16479-hikavoordebusiness) Less More - Posts: 11 - Thank you received: 0 - - 13 years 6 months ago [\#100671](#100671) by [hikavoordebusiness](/forum/user/16479-hikavoordebusiness "View hikavoordebusiness's Profile") *[fatal error on selecting customers -> votes](/forum/3-bug-report/80838-fatal-error-on-selecting-customers-votes#100671 "Selecting customers -> votes in backend leads to a fatal error: Call to undefined function hikashop_loadLib() in ...\administrator\components\com_hikashop\views\vote\tmpl\listing.php on line 50")* was created by *[hikavoordebusiness](/forum/user/16479-hikavoordebusiness "View hikavoordebusiness's Profile")* Selecting customers -> votes in backend leads to a fatal error: Call to undefined function hikashop_loadLib() in ...\administrator\components\com_hikashop\views\vote\tmpl\listing.php on line 50 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84MDgzOC1mYXRhbC1lcnJvci1vbi1zZWxlY3RpbmctY3VzdG9tZXJzLXZvdGVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86321 - Thank you received: 14279 - - 13 years 6 months ago [\#100673](#100673) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[fatal error on selecting customers -> votes](/forum/3-bug-report/80838-fatal-error-on-selecting-customers-votes#100673 "Selecting customers -> votes in backend leads to a fatal error: Call to undefined function hikashop_loadLib() in ...\administrator\components\com_hikashop\views\vote\tmpl\listing.php on line 50")* We don't have such hikashop_loadLib call on that line of that file. Please update to the latest version. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84MDgzOC1mYXRhbC1lcnJvci1vbi1zZWxlY3RpbmctY3VzdG9tZXJzLXZvdGVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hikavoordebusiness](/forum/user/16479-hikavoordebusiness "View hikavoordebusiness's Profile")** - [![hikavoordebusiness's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/16479-hikavoordebusiness "View hikavoordebusiness's Profile") Topic Author - [ Offline](/forum/user/16479-hikavoordebusiness) Less More - Posts: 11 - Thank you received: 0 - - 13 years 6 months ago [\#100740](#100740) by [hikavoordebusiness](/forum/user/16479-hikavoordebusiness "View hikavoordebusiness's Profile") Replied by *[hikavoordebusiness](/forum/user/16479-hikavoordebusiness "View hikavoordebusiness's Profile")* on topic *[fatal error on selecting customers -> votes](/forum/3-bug-report/80838-fatal-error-on-selecting-customers-votes#100740 "Selecting customers -> votes in backend leads to a fatal error: Call to undefined function hikashop_loadLib() in ...\administrator\components\com_hikashop\views\vote\tmpl\listing.php on line 50")* Well I'm already using the latest version (2.1.2)on Joomla 2.5.9 and everything works fine except the administrator part of the votes function. So what could cause this problem? And more important: who has an idea how to solve it? I have enclosed the a screendump and listing.php - [ ![fatal_error_hikashop.jpg](/forum/attachment/9818) ](/forum/attachment/9818 "...r_hikashop.jpg") [ ](/forum/attachment/9818?download=1 "...r_hikashop.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84MDgzOC1mYXRhbC1lcnJvci1vbi1zZWxlY3RpbmctY3VzdG9tZXJzLXZvdGVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 6 months ago [\#100836](#100836) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[fatal error on selecting customers -> votes](/forum/3-bug-report/80838-fatal-error-on-selecting-customers-votes#100836 "Selecting customers -> votes in backend leads to a fatal error: Call to undefined function hikashop_loadLib() in ...\administrator\components\com_hikashop\views\vote\tmpl\listing.php on line 50")* Hi, You can download the latest package from our website, and install it over the current one. (it's still the 2.1.2 but with some corrections). This should solve your problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84MDgzOC1mYXRhbC1lcnJvci1vbi1zZWxlY3RpbmctY3VzdG9tZXJzLXZvdGVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hikavoordebusiness](/forum/user/16479-hikavoordebusiness "View hikavoordebusiness's Profile")** - [![hikavoordebusiness's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/16479-hikavoordebusiness "View hikavoordebusiness's Profile") Topic Author - [ Offline](/forum/user/16479-hikavoordebusiness) Less More - Posts: 11 - Thank you received: 0 - - 13 years 6 months ago [\#100859](#100859) by [hikavoordebusiness](/forum/user/16479-hikavoordebusiness "View hikavoordebusiness's Profile") Replied by *[hikavoordebusiness](/forum/user/16479-hikavoordebusiness "View hikavoordebusiness's Profile")* on topic *[fatal error on selecting customers -> votes](/forum/3-bug-report/80838-fatal-error-on-selecting-customers-votes#100859 "Selecting customers -> votes in backend leads to a fatal error: Call to undefined function hikashop_loadLib() in ...\administrator\components\com_hikashop\views\vote\tmpl\listing.php on line 50")* Thanks. Installing the latest package worked for me. But I wonder why you still call it 2.1.2 :huh: Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84MDgzOC1mYXRhbC1lcnJvci1vbi1zZWxlY3RpbmctY3VzdG9tZXJzLXZvdGVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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