[Skip to main content](#vessel-content) # Fatal Error accessing the votes ## - **[Ronon](/forum/user/16953-ronon "View Ronon's Profile")** - [![Ronon's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-04-25.jpg)](/forum/user/16953-ronon "View Ronon's Profile") Topic Author - [ Offline](/forum/user/16953-ronon) Less More - Posts: 107 - Thank you received: 1 - - - - 13 years 6 months ago [\#100900](#100900) by [Ronon](/forum/user/16953-ronon "View Ronon's Profile") *[Fatal Error accessing the votes](/forum/3-bug-report/80945-fatal-error-accessing-the-votes#100900 "Hello, when I try to access the menu of Votes in order to check the comments users have made on my products, I get the following error: Fatal error: Call to undefined function hikashop_loadLib() in /XXXXX/www/administrator/components/com_hikashop/views/vote/tmpl/listing.php on line 50 However, I can comment the post when I click on the link HikaShop sent me to my email when a user posts a new comment. When I publish and, theoretically, the system returns me to the list of comments, back out the same Fatal Error. Despite this, the commentary itself is published correctly in the corresponding product. What I can do to fix this error? My version is 2.1.2 and HikaShop Starter runs on Joomla 2.5.9 Thank you!")* was created by *[Ronon](/forum/user/16953-ronon "View Ronon's Profile")* Hello, when I try to access the menu of Votes in order to check the comments users have made on my products, I get the following error: *Fatal error: Call to undefined function hikashop\_loadLib() in /XXXXX/www/administrator/components/com\_hikashop/views/vote/tmpl/listing.php on line 50* However, I can comment the post when I click on the link HikaShop sent me to my email when a user posts a new comment. When I publish and, theoretically, the system returns me to the list of comments, back out the same Fatal Error. Despite this, the commentary itself is published correctly in the corresponding product. What I can do to fix this error? My version is 2.1.2 and HikaShop Starter runs on Joomla 2.5.9 Thank you! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84MDk0NS1mYXRhbC1lcnJvci1hY2Nlc3NpbmctdGhlLXZvdGVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86321 - Thank you received: 14279 - - 13 years 6 months ago [\#100906](#100906) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Fatal Error accessing the votes](/forum/3-bug-report/80945-fatal-error-accessing-the-votes#100906 "Hello, when I try to access the menu of Votes in order to check the comments users have made on my products, I get the following error: Fatal error: Call to undefined function hikashop_loadLib() in /XXXXX/www/administrator/components/com_hikashop/views/vote/tmpl/listing.php on line 50 However, I can comment the post when I click on the link HikaShop sent me to my email when a user posts a new comment. When I publish and, theoretically, the system returns me to the list of comments, back out the same Fatal Error. Despite this, the commentary itself is published correctly in the corresponding product. What I can do to fix this error? My version is 2.1.2 and HikaShop Starter runs on Joomla 2.5.9 Thank you!")* Hi, We just patched it. Download again the latest version on our website and install it again on yours and that will fix the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84MDk0NS1mYXRhbC1lcnJvci1hY2Nlc3NpbmctdGhlLXZvdGVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Ronon](/forum/user/16953-ronon "View Ronon's Profile")** - [![Ronon's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-04-25.jpg)](/forum/user/16953-ronon "View Ronon's Profile") Topic Author - [ Offline](/forum/user/16953-ronon) Less More - Posts: 107 - Thank you received: 1 - - - - 13 years 6 months ago - 13 years 6 months ago [\#100913](#100913) by [Ronon](/forum/user/16953-ronon "View Ronon's Profile") Replied by *[Ronon](/forum/user/16953-ronon "View Ronon's Profile")* on topic *[Fatal Error accessing the votes](/forum/3-bug-report/80945-fatal-error-accessing-the-votes#100913 "Hello, when I try to access the menu of Votes in order to check the comments users have made on my products, I get the following error: Fatal error: Call to undefined function hikashop_loadLib() in /XXXXX/www/administrator/components/com_hikashop/views/vote/tmpl/listing.php on line 50 However, I can comment the post when I click on the link HikaShop sent me to my email when a user posts a new comment. When I publish and, theoretically, the system returns me to the list of comments, back out the same Fatal Error. Despite this, the commentary itself is published correctly in the corresponding product. What I can do to fix this error? My version is 2.1.2 and HikaShop Starter runs on Joomla 2.5.9 Thank you!")* Thank you very much, the update has fixed the problem. A greeting! Edit: Omg, now when I try to delete a comment, get this: *Fatal error: Call to a member function get() on a non-object in /XXXX/www/administrator/components/com\_hikashop/classes/vote.php on line 448* Last edit: 13 years 6 months ago by [Ronon](/forum/user/16953-ronon "View Ronon's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84MDk0NS1mYXRhbC1lcnJvci1hY2Nlc3NpbmctdGhlLXZvdGVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86321 - Thank you received: 14279 - - 13 years 6 months ago [\#101021](#101021) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Fatal Error accessing the votes](/forum/3-bug-report/80945-fatal-error-accessing-the-votes#101021 "Hello, when I try to access the menu of Votes in order to check the comments users have made on my products, I get the following error: Fatal error: Call to undefined function hikashop_loadLib() in /XXXXX/www/administrator/components/com_hikashop/views/vote/tmpl/listing.php on line 50 However, I can comment the post when I click on the link HikaShop sent me to my email when a user posts a new comment. When I publish and, theoretically, the system returns me to the list of comments, back out the same Fatal Error. Despite this, the commentary itself is published correctly in the corresponding product. What I can do to fix this error? My version is 2.1.2 and HikaShop Starter runs on Joomla 2.5.9 Thank you!")* Indeed, we didn't see that one either. We just patched it. Download again the latest version on our website and install it again on yours and that will fix the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84MDk0NS1mYXRhbC1lcnJvci1hY2Nlc3NpbmctdGhlLXZvdGVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Ronon](/forum/user/16953-ronon "View Ronon's Profile")** - [![Ronon's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-04-25.jpg)](/forum/user/16953-ronon "View Ronon's Profile") Topic Author - [ Offline](/forum/user/16953-ronon) Less More - Posts: 107 - Thank you received: 1 - - - - 13 years 6 months ago [\#101047](#101047) by [Ronon](/forum/user/16953-ronon "View Ronon's Profile") Replied by *[Ronon](/forum/user/16953-ronon "View Ronon's Profile")* on topic *[Fatal Error accessing the votes](/forum/3-bug-report/80945-fatal-error-accessing-the-votes#101047 "Hello, when I try to access the menu of Votes in order to check the comments users have made on my products, I get the following error: Fatal error: Call to undefined function hikashop_loadLib() in /XXXXX/www/administrator/components/com_hikashop/views/vote/tmpl/listing.php on line 50 However, I can comment the post when I click on the link HikaShop sent me to my email when a user posts a new comment. When I publish and, theoretically, the system returns me to the list of comments, back out the same Fatal Error. Despite this, the commentary itself is published correctly in the corresponding product. What I can do to fix this error? My version is 2.1.2 and HikaShop Starter runs on Joomla 2.5.9 Thank you!")* Hi, now it works perfectly. Thank you very much for your help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84MDk0NS1mYXRhbC1lcnJvci1hY2Nlc3NpbmctdGhlLXZvdGVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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