[Skip to main content](#vessel-content) # Volume not calculated correctly in cm ## - **[Foxworks](/forum/user/7379-foxworks "View Foxworks's Profile")** - [![Foxworks's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar7379.png)](/forum/user/7379-foxworks "View Foxworks's Profile") Topic Author - [ Offline](/forum/user/7379-foxworks) Less More - Posts: 92 - Thank you received: 5 - - - 13 years 5 months ago [\#106314](#106314) by [Foxworks](/forum/user/7379-foxworks "View Foxworks's Profile") *[Volume not calculated correctly in cm](/forum/3-bug-report/82923-volume-not-calculated-correctly-in-cm#106314 "Hi, I've found that when I enter the dimensions of my products in cm and the maximum or minimum volume for my shipping methods in m3, the volume is not correctly calculated, which causes the wrong shipping methods to be available. When I enter the dimensions in m the volume is correctly calculated and the right shipping options are show. Therefore I believe that there is a bug in the way the volume is calculated in cm3. I am using the latest versions of both Hikashop (2.1.3) and Joomla (2.5.8). Kind regards, Chris")* was created by *[Foxworks](/forum/user/7379-foxworks "View Foxworks's Profile")* Hi, I've found that when I enter the dimensions of my products in cm and the maximum or minimum volume for my shipping methods in m3, the volume is not correctly calculated, which causes the wrong shipping methods to be available. When I enter the dimensions in m the volume is correctly calculated and the right shipping options are show. Therefore I believe that there is a bug in the way the volume is calculated in cm3. I am using the latest versions of both Hikashop (2.1.3) and Joomla (2.5.![8)](/media/kunena/emoticons/9.png "8)"). Kind regards, Chris Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84MjkyMy12b2x1bWUtbm90LWNhbGN1bGF0ZWQtY29ycmVjdGx5LWluLWNtP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Eliot](/forum/user/1824-eliot "View Eliot's Profile")** - [![Eliot's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1824.png)](/forum/user/1824-eliot "View Eliot's Profile") - [ Offline](/forum/user/1824-eliot) Less More - Posts: 2334 - Thank you received: 403 - - 13 years 5 months ago [\#106340](#106340) by [Eliot](/forum/user/1824-eliot "View Eliot's Profile") Replied by *[Eliot](/forum/user/1824-eliot "View Eliot's Profile")* on topic *[Volume not calculated correctly in cm](/forum/3-bug-report/82923-volume-not-calculated-correctly-in-cm#106340 "Hi, I've found that when I enter the dimensions of my products in cm and the maximum or minimum volume for my shipping methods in m3, the volume is not correctly calculated, which causes the wrong shipping methods to be available. When I enter the dimensions in m the volume is correctly calculated and the right shipping options are show. Therefore I believe that there is a bug in the way the volume is calculated in cm3. I am using the latest versions of both Hikashop (2.1.3) and Joomla (2.5.8). Kind regards, Chris")* Hi Christ, I just tested it on my end and I couldn't reproduce this bug. Could you give me the exact parameters you are using so I can do the same? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84MjkyMy12b2x1bWUtbm90LWNhbGN1bGF0ZWQtY29ycmVjdGx5LWluLWNtP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Foxworks](/forum/user/7379-foxworks "View Foxworks's Profile")** - [![Foxworks's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar7379.png)](/forum/user/7379-foxworks "View Foxworks's Profile") Topic Author - [ Offline](/forum/user/7379-foxworks) Less More - Posts: 92 - Thank you received: 5 - - - 13 years 5 months ago - 13 years 5 months ago [\#106370](#106370) by [Foxworks](/forum/user/7379-foxworks "View Foxworks's Profile") Replied by *[Foxworks](/forum/user/7379-foxworks "View Foxworks's Profile")* on topic *[Volume not calculated correctly in cm](/forum/3-bug-report/82923-volume-not-calculated-correctly-in-cm#106370 "Hi, I've found that when I enter the dimensions of my products in cm and the maximum or minimum volume for my shipping methods in m3, the volume is not correctly calculated, which causes the wrong shipping methods to be available. When I enter the dimensions in m the volume is correctly calculated and the right shipping options are show. Therefore I believe that there is a bug in the way the volume is calculated in cm3. I am using the latest versions of both Hikashop (2.1.3) and Joomla (2.5.8). Kind regards, Chris")* Hi Eliot, Thank you for your reply. For example I have in my cart a product with the following properties (measurements in cm). The product in the cart has a volume of 0.35 m3. [ ![[img](http://www.foxworks.info/clienten/kite-outlet/shippingmethod_products.png) ](http://www.foxworks.info/clienten/kite-outlet/shippingmethod_products.png "[img") Hikashop shows the shipping method below on checkout. Notice that the maximum volume is listed as 0.25 m3 (The maximum dimensions allowed by the shipping company are 100 × 50 × 50 cm.) [ ![[img](http://www.foxworks.info/clienten/kite-outlet/shippingmethod_chosen.png) ](http://www.foxworks.info/clienten/kite-outlet/shippingmethod_chosen.png "[img") The correct shipping method that **should** be available is listed below: [ ![[img](http://www.foxworks.info/clienten/kite-outlet/shippingmethod_correct.png) ](http://www.foxworks.info/clienten/kite-outlet/shippingmethod_correct.png "[img") When I change the dimensions of my product to 1.4 × 0.5 × 0.5 m (instead of 140 × 50 × 50 cm) the correct shipping option is displayed. Kind regards, Chris Last edit: 13 years 5 months ago by [Foxworks](/forum/user/7379-foxworks "View Foxworks's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84MjkyMy12b2x1bWUtbm90LWNhbGN1bGF0ZWQtY29ycmVjdGx5LWluLWNtP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 5 months ago [\#106453](#106453) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Volume not calculated correctly in cm](/forum/3-bug-report/82923-volume-not-calculated-correctly-in-cm#106453 "Hi, I've found that when I enter the dimensions of my products in cm and the maximum or minimum volume for my shipping methods in m3, the volume is not correctly calculated, which causes the wrong shipping methods to be available. When I enter the dimensions in m the volume is correctly calculated and the right shipping options are show. Therefore I believe that there is a bug in the way the volume is calculated in cm3. I am using the latest versions of both Hikashop (2.1.3) and Joomla (2.5.8). Kind regards, Chris")* Hi, I tested it on my end with the same setting as your 2 shipping method (without the zone restrictions) and your product and the second shipping method is showing like you want to. I think that your problem is probably coming from your **zone restriction**, if not are you using the **last version of Hikashop** ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84MjkyMy12b2x1bWUtbm90LWNhbGN1bGF0ZWQtY29ycmVjdGx5LWluLWNtP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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