[Skip to main content](#vessel-content) # Product Images missing ## - **[mediaslave](/forum/user/20624-mediaslave "View mediaslave's Profile")** - [![mediaslave's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/20624-mediaslave "View mediaslave's Profile") Topic Author - [ Offline](/forum/user/20624-mediaslave) Less More - Posts: 4 - Thank you received: 0 - - 13 years 5 months ago [\#106541](#106541) by [mediaslave](/forum/user/20624-mediaslave "View mediaslave's Profile") *[Product Images missing](/forum/3-bug-report/82999-product-images-missing#106541 "Not sure if this is a bug or not. Just downloaded Hikashop to try out with a client, and while all the thumbs show up the images on the product page are missing. Any ideas? eastsidecycle.com/index.php/hikashop-men...uct/2-sample-product")* was created by *[mediaslave](/forum/user/20624-mediaslave "View mediaslave's Profile")* Not sure if this is a bug or not. Just downloaded Hikashop to try out with a client, and while all the thumbs show up the images on the product page are missing. Any ideas? [ eastsidecycle.com/index.php/hikashop-men...uct/2-sample-product](http://eastsidecycle.com/index.php/hikashop-menu-for-categories-listing/product/2-sample-product) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84Mjk5OS1wcm9kdWN0LWltYWdlcy1taXNzaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14277 - - 13 years 5 months ago [\#106543](#106543) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Product Images missing](/forum/3-bug-report/82999-product-images-missing#106543 "Not sure if this is a bug or not. Just downloaded Hikashop to try out with a client, and while all the thumbs show up the images on the product page are missing. Any ideas? eastsidecycle.com/index.php/hikashop-men...uct/2-sample-product")* As far as I can see that is not a fresh install as it looks like one of the view files of HikaShop had previously been modified. Please rename the folder templates/YOUR_TEMPLATE/html/com_hikashop and that should solve the problem. The following user(s) said Thank You: [mediaslave](/forum/user/20624-mediaslave "View mediaslave's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84Mjk5OS1wcm9kdWN0LWltYWdlcy1taXNzaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mediaslave](/forum/user/20624-mediaslave "View mediaslave's Profile")** - [![mediaslave's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/20624-mediaslave "View mediaslave's Profile") Topic Author - [ Offline](/forum/user/20624-mediaslave) Less More - Posts: 4 - Thank you received: 0 - - 13 years 5 months ago [\#106547](#106547) by [mediaslave](/forum/user/20624-mediaslave "View mediaslave's Profile") Replied by *[mediaslave](/forum/user/20624-mediaslave "View mediaslave's Profile")* on topic *[Product Images missing](/forum/3-bug-report/82999-product-images-missing#106547 "Not sure if this is a bug or not. Just downloaded Hikashop to try out with a client, and while all the thumbs show up the images on the product page are missing. Any ideas? eastsidecycle.com/index.php/hikashop-men...uct/2-sample-product")* Thanks for the help. Not sure what you mean though, since I didn't modify anything. I've only been putting in new CSS stuff. I haven't touched any core files at all. Also not sure what you mean by renaming a folder. You want me to rename my template folder? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84Mjk5OS1wcm9kdWN0LWltYWdlcy1taXNzaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14277 - - 13 years 5 months ago [\#106552](#106552) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Product Images missing](/forum/3-bug-report/82999-product-images-missing#106552 "Not sure if this is a bug or not. Just downloaded Hikashop to try out with a client, and while all the thumbs show up the images on the product page are missing. Any ideas? eastsidecycle.com/index.php/hikashop-men...uct/2-sample-product")* No, you need to rename the folder templates/YOUR_TEMPLATE/html/com_hikashop Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84Mjk5OS1wcm9kdWN0LWltYWdlcy1taXNzaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mediaslave](/forum/user/20624-mediaslave "View mediaslave's Profile")** - [![mediaslave's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/20624-mediaslave "View mediaslave's Profile") Topic Author - [ Offline](/forum/user/20624-mediaslave) Less More - Posts: 4 - Thank you received: 0 - - 13 years 5 months ago [\#106560](#106560) by [mediaslave](/forum/user/20624-mediaslave "View mediaslave's Profile") Replied by *[mediaslave](/forum/user/20624-mediaslave "View mediaslave's Profile")* on topic *[Product Images missing](/forum/3-bug-report/82999-product-images-missing#106560 "Not sure if this is a bug or not. Just downloaded Hikashop to try out with a client, and while all the thumbs show up the images on the product page are missing. Any ideas? eastsidecycle.com/index.php/hikashop-men...uct/2-sample-product")* Sorry but I still don't get it. I have no idea what that folder is that you're talking about. I went and created a folder in my default template directory (templates/ibsaud) called html, then made one in that called com_hikashop. Is that was I was supposed to do? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84Mjk5OS1wcm9kdWN0LWltYWdlcy1taXNzaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 5 months ago [\#106577](#106577) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Product Images missing](/forum/3-bug-report/82999-product-images-missing#106577 "Not sure if this is a bug or not. Just downloaded Hikashop to try out with a client, and while all the thumbs show up the images on the product page are missing. Any ideas? eastsidecycle.com/index.php/hikashop-men...uct/2-sample-product")* Hi, Via FTP, your template folder need to be renamed because we think that it already had the folder "html/com_hikashop" inside. In this folder there is the view customizations, that's why Nicolas asked to rename your template folder in order to be sure to remove the modifications made, to use the default HikaShop files. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84Mjk5OS1wcm9kdWN0LWltYWdlcy1taXNzaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mediaslave](/forum/user/20624-mediaslave "View mediaslave's Profile")** - [![mediaslave's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/20624-mediaslave "View mediaslave's Profile") Topic Author - [ Offline](/forum/user/20624-mediaslave) Less More - Posts: 4 - Thank you received: 0 - - 13 years 4 months ago [\#107814](#107814) by [mediaslave](/forum/user/20624-mediaslave "View mediaslave's Profile") Replied by *[mediaslave](/forum/user/20624-mediaslave "View mediaslave's Profile")* on topic *[Product Images missing](/forum/3-bug-report/82999-product-images-missing#107814 "Not sure if this is a bug or not. Just downloaded Hikashop to try out with a client, and while all the thumbs show up the images on the product page are missing. Any ideas? eastsidecycle.com/index.php/hikashop-men...uct/2-sample-product")* How is that possibly an answer? If I remname my template folder so many other things will break. I am not doing that. You're right, the the HTML/com_hikashop folder installed itself in the wrong template directory. If I uninstall the component and erase the tables in the DB, then reinstall it, will that fix it? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84Mjk5OS1wcm9kdWN0LWltYWdlcy1taXNzaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14277 - - 13 years 4 months ago [\#107981](#107981) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Product Images missing](/forum/3-bug-report/82999-product-images-missing#107981 "Not sure if this is a bug or not. Just downloaded Hikashop to try out with a client, and while all the thumbs show up the images on the product page are missing. Any ideas? eastsidecycle.com/index.php/hikashop-men...uct/2-sample-product")* We never said that you should rename your folder template but only the folder "com_hikashop" in the folder "html" in the folder of your template. That's because of that that the images are not displaying properly. Uninstalling and reinstalling HikaShop won't help as the problem is not in HikaShop but in a template override of HikaShop as far as I can see. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84Mjk5OS1wcm9kdWN0LWltYWdlcy1taXNzaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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