[Skip to main content](#vessel-content) # blank screen when updating cart ## - **[laurangeng18](/forum/user/18835-laurangeng18 "View laurangeng18's Profile")** - [![laurangeng18's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/18835-laurangeng18 "View laurangeng18's Profile") Topic Author - [ Offline](/forum/user/18835-laurangeng18) Less More - Posts: 19 - Thank you received: 0 - - 13 years 4 months ago [\#109978](#109978) by [laurangeng18](/forum/user/18835-laurangeng18 "View laurangeng18's Profile") Replied by *[laurangeng18](/forum/user/18835-laurangeng18 "View laurangeng18's Profile")* on topic *[blank screen when updating cart](/forum/3-bug-report/83481-blank-screen-when-updating-cart?start=20#109978 "I can't consistent recreate this problem. When I try to update my shopping cart (add or delete product), it should automatically refresh my product page which refreshes shopping cart info on the left...")* Hi Nicolas Thanks for finding the source of the problem!!!! Would never figure this out! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84MzQ4MS1ibGFuay1zY3JlZW4td2hlbi11cGRhdGluZy1jYXJ0P3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[silaroo](/forum/user/27925-silaroo "View silaroo's Profile")** - [![silaroo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27925-silaroo "View silaroo's Profile") - [ Offline](/forum/user/27925-silaroo) Less More - Posts: 8 - Thank you received: 0 - - 13 years 3 weeks ago [\#129349](#129349) by [silaroo](/forum/user/27925-silaroo "View silaroo's Profile") Replied by *[silaroo](/forum/user/27925-silaroo "View silaroo's Profile")* on topic *[blank screen when clearing cart](/forum/3-bug-report/83481-blank-screen-when-updating-cart?start=20#129349 "I can't consistent recreate this problem. When I try to update my shopping cart (add or delete product), it should automatically refresh my product page which refreshes shopping cart info on the left...")* hi. i do have the same problem, can you tell me how i can fix it? I added a screenshot from the page i get when i clear the cart. [ robosi.ch/hts\_shop2013/](http://robosi.ch/hts_shop2013/) this ist only a test site. thank you silaroo Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84MzQ4MS1ibGFuay1zY3JlZW4td2hlbi11cGRhdGluZy1jYXJ0P3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[silaroo](/forum/user/27925-silaroo "View silaroo's Profile")** - [![silaroo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27925-silaroo "View silaroo's Profile") - [ Offline](/forum/user/27925-silaroo) Less More - Posts: 8 - Thank you received: 0 - - 13 years 3 weeks ago [\#129355](#129355) by [silaroo](/forum/user/27925-silaroo "View silaroo's Profile") Replied by *[silaroo](/forum/user/27925-silaroo "View silaroo's Profile")* on topic *[blank screen when clearing cart](/forum/3-bug-report/83481-blank-screen-when-updating-cart?start=20#129355 "I can't consistent recreate this problem. When I try to update my shopping cart (add or delete product), it should automatically refresh my product page which refreshes shopping cart info on the left...")* When i change the modulposition of the cart, the problem is gone...but that can't be the solution...? but i think it also says that i do not have exactly the same problem like lurangeng... but anyway i would be very happy about help. thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84MzQ4MS1ibGFuay1zY3JlZW4td2hlbi11cGRhdGluZy1jYXJ0P3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[silaroo](/forum/user/27925-silaroo "View silaroo's Profile")** - [![silaroo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27925-silaroo "View silaroo's Profile") - [ Offline](/forum/user/27925-silaroo) Less More - Posts: 8 - Thank you received: 0 - - 13 years 3 weeks ago [\#129356](#129356) by [silaroo](/forum/user/27925-silaroo "View silaroo's Profile") Replied by *[silaroo](/forum/user/27925-silaroo "View silaroo's Profile")* on topic *[blank screen when clearing cart](/forum/3-bug-report/83481-blank-screen-when-updating-cart?start=20#129356 "I can't consistent recreate this problem. When I try to update my shopping cart (add or delete product), it should automatically refresh my product page which refreshes shopping cart info on the left...")* when i change the modulposition of the cart also an other problem is solved: there is no 404 page shwing up when i try to log out...what is here goning on? strange. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84MzQ4MS1ibGFuay1zY3JlZW4td2hlbi11cGRhdGluZy1jYXJ0P3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 2 weeks ago [\#129477](#129477) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[blank screen when clearing cart](/forum/3-bug-report/83481-blank-screen-when-updating-cart?start=20#129477 "I can't consistent recreate this problem. When I try to update my shopping cart (add or delete product), it should automatically refresh my product page which refreshes shopping cart info on the left...")* Hi, It seem that you problem is solved, I don't really understand why it was due to the cart module position... But it's working fine now ![:)](/media/kunena/emoticons/3.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84MzQ4MS1ibGFuay1zY3JlZW4td2hlbi11cGRhdGluZy1jYXJ0P3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[silaroo](/forum/user/27925-silaroo "View silaroo's Profile")** - [![silaroo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27925-silaroo "View silaroo's Profile") - [ Offline](/forum/user/27925-silaroo) Less More - Posts: 8 - Thank you received: 0 - - 13 years 2 weeks ago [\#129482](#129482) by [silaroo](/forum/user/27925-silaroo "View silaroo's Profile") Replied by *[silaroo](/forum/user/27925-silaroo "View silaroo's Profile")* on topic *[blank screen when clearing cart](/forum/3-bug-report/83481-blank-screen-when-updating-cart?start=20#129482 "I can't consistent recreate this problem. When I try to update my shopping cart (add or delete product), it should automatically refresh my product page which refreshes shopping cart info on the left...")* no it is noch working fine. it works only in the sideboard position. but i got this message from you team: Hi, The issue comes from the way the cart module is displayed by your template. There is a link which opens a popup with the cart. That is done with an iframe which calls a specific page with just the cart module displayed in it and then inserted in the popup. However, when an action is performed in the cart module, HikaShop redirects to the current URL. And since the module is displayed from inside the popup, the system redirects to that page, which only contains the cart. With the way the cart module is displayed on your website, you should edit the file "cart" of the view "product" via the menu Display->Views and modify the redirect URL line: <input type="hidden" name="url" value="<?php echo $this->params->get('url');?>"/> The simplest will be to have instead: <input type="hidden" name="url" value="[ robosi.ch/hts\_shop2013/"/](http://robosi.ch/hts_shop2013/%22/)> i did what he said and it is working, but it makes no sense when the user is getting to the first page of the site after clearing the cart. so i placed the cart in the sideboard modulposition, but the cart is to wide for this position. i can make it more wide, but then the mainbody is to small for the productlisting...i did not find out how to make the productlisting mor narrow...i dont want to make the whole site more big, caus of the smal screens some users have. so i am still lucking for a solution. do you have one? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84MzQ4MS1ibGFuay1zY3JlZW4td2hlbi11cGRhdGluZy1jYXJ0P3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 2 weeks ago [\#129521](#129521) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[blank screen when clearing cart](/forum/3-bug-report/83481-blank-screen-when-updating-cart?start=20#129521 "I can't consistent recreate this problem. When I try to update my shopping cart (add or delete product), it should automatically refresh my product page which refreshes shopping cart info on the left...")* Ok, I understand the problem. The cart must be displayed in a popup, but when clearing it, it redirect to the current utl, so the popup instead of redirecting to the parent of this popup. So I think that you have to use some Javascript to set dynamically the value of this input field when the popup is loaded. You have to get the parent url with javascript code like: **parent.window.href** (not sure that it's this code to use) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84MzQ4MS1ibGFuay1zY3JlZW4td2hlbi11cGRhdGluZy1jYXJ0P3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[silaroo](/forum/user/27925-silaroo "View silaroo's Profile")** - [![silaroo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27925-silaroo "View silaroo's Profile") - [ Offline](/forum/user/27925-silaroo) Less More - Posts: 8 - Thank you received: 0 - - 13 years 2 weeks ago [\#129529](#129529) by [silaroo](/forum/user/27925-silaroo "View silaroo's Profile") Replied by *[silaroo](/forum/user/27925-silaroo "View silaroo's Profile")* on topic *[blank screen when clearing cart](/forum/3-bug-report/83481-blank-screen-when-updating-cart?start=20#129529 "I can't consistent recreate this problem. When I try to update my shopping cart (add or delete product), it should automatically refresh my product page which refreshes shopping cart info on the left...")* but i do have no idea hwo to place this code, and where...;-( Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84MzQ4MS1ibGFuay1zY3JlZW4td2hlbi11cGRhdGluZy1jYXJ0P3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 13 years 2 weeks ago [\#129650](#129650) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[blank screen when clearing cart](/forum/3-bug-report/83481-blank-screen-when-updating-cart?start=20#129650 "I can't consistent recreate this problem. When I try to update my shopping cart (add or delete product), it should automatically refresh my product page which refreshes shopping cart info on the left...")* No no no. The size of the module can simply be changed with the display options of the cart module that you will find via the hikashop options link of the options of your cart module when you edit it via the joomla modules manager. Also, please avoid posting your problems in both the forum and the contact form. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84MzQ4MS1ibGFuay1zY3JlZW4td2hlbi11cGRhdGluZy1jYXJ0P3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[silaroo](/forum/user/27925-silaroo "View silaroo's Profile")** - [![silaroo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27925-silaroo "View silaroo's Profile") - [ Offline](/forum/user/27925-silaroo) Less More - Posts: 8 - Thank you received: 0 - - 13 years 2 weeks ago [\#129671](#129671) by [silaroo](/forum/user/27925-silaroo "View silaroo's Profile") Replied by *[silaroo](/forum/user/27925-silaroo "View silaroo's Profile")* on topic *[blank screen when clearing cart](/forum/3-bug-report/83481-blank-screen-when-updating-cart?start=20#129671 "I can't consistent recreate this problem. When I try to update my shopping cart (add or delete product), it should automatically refresh my product page which refreshes shopping cart info on the left...")* Hi nicolas i do not understand why you are sending mails? i though I'm going to write also in the forum, so that other users can see whats going on. sorry for that, don't wanted to make a confusion. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84MzQ4MS1ibGFuay1zY3JlZW4td2hlbi11cGRhdGluZy1jYXJ0P3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.119 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)