[Skip to main content](#vessel-content) # Response from the paypal server was invalid ## - **[daveturner101](/forum/user/13550-daveturner101 "View daveturner101's Profile")** - [![daveturner101's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/guitar.gif)](/forum/user/13550-daveturner101 "View daveturner101's Profile") Topic Author - [ Offline](/forum/user/13550-daveturner101) Less More - Posts: 72 - Thank you received: 0 - - 13 years 5 months ago [\#108603](#108603) by [daveturner101](/forum/user/13550-daveturner101 "View daveturner101's Profile") *[Response from the paypal server was invalid](/forum/3-bug-report/83564-response-from-the-paypal-server-was-invalid#108603 "hi, we recieved the email below after someone tried to pay via paypal for one of our products: we've not had this happen before and nothing has changed in the last few days. we've been accepting paypal orders no problem and they have been being confirmed. could this be a one off? the documentation in the link above suggests that the hikashop paypal plugin may need to be updated. is this the case? thanks")* was created by *[daveturner101](/forum/user/13550-daveturner101 "View daveturner101's Profile")* hi, we recieved the email below after someone tried to pay via paypal for one of our products: > Hello, > A paypal notification was refused because the response from the paypal server was invalid > > Check the documentation concerning this issue at [ www.hikashop.com/index.php?option=com\_up...rror#invalidresponse](http://www.hikashop.com/index.php?option=com_updateme&ctrl=doc&component=HikaShop&page=payment-paypal-error#invalidresponse) > This notification was for the order C1P3D60 on the website [ www.walksandwildlife.co.uk/](http://www.walksandwildlife.co.uk/) > You can access the order details directly by clicking on the link below after logging in your back end: > [ www.walksandw](http://www.walksandw).... we've not had this happen before and nothing has changed in the last few days. we've been accepting paypal orders no problem and they have been being confirmed. could this be a one off? the documentation in the link above suggests that the hikashop paypal plugin may need to be updated. is this the case? thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84MzU2NC1yZXNwb25zZS1mcm9tLXRoZS1wYXlwYWwtc2VydmVyLXdhcy1pbnZhbGlkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 13 years 5 months ago [\#108654](#108654) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Response from the paypal server was invalid](/forum/3-bug-report/83564-response-from-the-paypal-server-was-invalid#108654 "hi, we recieved the email below after someone tried to pay via paypal for one of our products: we've not had this happen before and nothing has changed in the last few days. we've been accepting paypal orders no problem and they have been being confirmed. could this be a one off? the documentation in the link above suggests that the hikashop paypal plugin may need to be updated. is this the case? thanks")* Hi, As it is still working on our end and no one else reported such issue, the plugin itself is fine. It's probably a one off yes. If you have it again, turn on the debug mode of the paypal plugin and next time you have it, look at the traces in the payment log of the configuration and that will be information on what's going on with the notification process. The following user(s) said Thank You: [daveturner101](/forum/user/13550-daveturner101 "View daveturner101's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84MzU2NC1yZXNwb25zZS1mcm9tLXRoZS1wYXlwYWwtc2VydmVyLXdhcy1pbnZhbGlkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[daveturner101](/forum/user/13550-daveturner101 "View daveturner101's Profile")** - [![daveturner101's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/guitar.gif)](/forum/user/13550-daveturner101 "View daveturner101's Profile") Topic Author - [ Offline](/forum/user/13550-daveturner101) Less More - Posts: 72 - Thank you received: 0 - - 13 years 5 months ago [\#108667](#108667) by [daveturner101](/forum/user/13550-daveturner101 "View daveturner101's Profile") Replied by *[daveturner101](/forum/user/13550-daveturner101 "View daveturner101's Profile")* on topic *[Response from the paypal server was invalid](/forum/3-bug-report/83564-response-from-the-paypal-server-was-invalid#108667 "hi, we recieved the email below after someone tried to pay via paypal for one of our products: we've not had this happen before and nothing has changed in the last few days. we've been accepting paypal orders no problem and they have been being confirmed. could this be a one off? the documentation in the link above suggests that the hikashop paypal plugin may need to be updated. is this the case? thanks")* thanks for the reply. will the debug mode show anything on the front end of the site to the customer or is it just for the admins with access to the back end? thanks again. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84MzU2NC1yZXNwb25zZS1mcm9tLXRoZS1wYXlwYWwtc2VydmVyLXdhcy1pbnZhbGlkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 13 years 5 months ago [\#108679](#108679) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Response from the paypal server was invalid](/forum/3-bug-report/83564-response-from-the-paypal-server-was-invalid#108679 "hi, we recieved the email below after someone tried to pay via paypal for one of our products: we've not had this happen before and nothing has changed in the last few days. we've been accepting paypal orders no problem and they have been being confirmed. could this be a one off? the documentation in the link above suggests that the hikashop paypal plugin may need to be updated. is this the case? thanks")* It's just for the admins Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84MzU2NC1yZXNwb25zZS1mcm9tLXRoZS1wYXlwYWwtc2VydmVyLXdhcy1pbnZhbGlkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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