[Skip to main content](#vessel-content) # Error 404: when clicking on "add to cart" button ## - **[nomadal](/forum/user/1107-nomadal "View nomadal's Profile")** - [![nomadal's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1107.JPG)](/forum/user/1107-nomadal "View nomadal's Profile") - [ Offline](/forum/user/1107-nomadal) Less More - Posts: 97 - Thank you received: 1 - - - 15 years 8 months ago [\#10223](#10223) by [nomadal](/forum/user/1107-nomadal "View nomadal's Profile") Replied by *[nomadal](/forum/user/1107-nomadal "View nomadal's Profile")* on topic *[Re: Error 404: when clicking on "add to cart" button](/forum/3-bug-report/8379-error-404-when-clicking-on-add-to-cart-button?start=20#10223 "After installing the free version of Hikashop and following the documentation, when I click on the "add to cart" button for my first product it takes me to a page that says: "404 - Component not found You may not be able to visit this page because of: 1. an out-of-date bookmark/favourite 2. a search engine that has an out-of-date listing for this site 3. a mistyped address 4. you have no access to this page 5. The requested resource was not found. 6. An error has occurred while processing your request. Please try one of the following pages: * Home Page If difficulties persist, please contact the System Administrator of this site. Component not found" with the url of ".../checkout" I've gone over the documentation and I can't see that I've done anything wrong. Am I missing a step? Any help would be much appreciated. bradley")* Noooo :-o I haven't touch anything ![:p](/media/kunena/emoticons/14.png ":p") --- Life is nice but is with somebody else Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84Mzc5LWVycm9yLTQwNC13aGVuLWNsaWNraW5nLW9uLWFkZC10by1jYXJ0LWJ1dHRvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nomadal](/forum/user/1107-nomadal "View nomadal's Profile")** - [![nomadal's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1107.JPG)](/forum/user/1107-nomadal "View nomadal's Profile") - [ Offline](/forum/user/1107-nomadal) Less More - Posts: 97 - Thank you received: 1 - - - 15 years 8 months ago [\#10227](#10227) by [nomadal](/forum/user/1107-nomadal "View nomadal's Profile") Replied by *[nomadal](/forum/user/1107-nomadal "View nomadal's Profile")* on topic *[Re: Error 404: when clicking on "add to cart" button](/forum/3-bug-report/8379-error-404-when-clicking-on-add-to-cart-button?start=20#10227 "After installing the free version of Hikashop and following the documentation, when I click on the "add to cart" button for my first product it takes me to a page that says: "404 - Component not found You may not be able to visit this page because of: 1. an out-of-date bookmark/favourite 2. a search engine that has an out-of-date listing for this site 3. a mistyped address 4. you have no access to this page 5. The requested resource was not found. 6. An error has occurred while processing your request. Please try one of the following pages: * Home Page If difficulties persist, please contact the System Administrator of this site. Component not found" with the url of ".../checkout" I've gone over the documentation and I can't see that I've done anything wrong. Am I missing a step? Any help would be much appreciated. bradley")* Got again the error [ ![[img](http://www.hikashop.com/media/kunena/attachments/legacy/images/error.JPG) ](http://www.hikashop.com/media/kunena/attachments/legacy/images/error.JPG "[img") --- Life is nice but is with somebody else - Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84Mzc5LWVycm9yLTQwNC13aGVuLWNsaWNraW5nLW9uLWFkZC10by1jYXJ0LWJ1dHRvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 8 months ago [\#10229](#10229) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error 404: when clicking on "add to cart" button](/forum/3-bug-report/8379-error-404-when-clicking-on-add-to-cart-button?start=20#10229 "After installing the free version of Hikashop and following the documentation, when I click on the "add to cart" button for my first product it takes me to a page that says: "404 - Component not found You may not be able to visit this page because of: 1. an out-of-date bookmark/favourite 2. a search engine that has an out-of-date listing for this site 3. a mistyped address 4. you have no access to this page 5. The requested resource was not found. 6. An error has occurred while processing your request. Please try one of the following pages: * Home Page If difficulties persist, please contact the System Administrator of this site. Component not found" with the url of ".../checkout" I've gone over the documentation and I can't see that I've done anything wrong. Am I missing a step? Any help would be much appreciated. bradley")* Ok, so it's not a 404 error but an internal server error. It's quite different ![:)](/media/kunena/emoticons/3.png ":)") In that case, you should look at the logs of your server (as the message says in fact) to see what kind of error it is. The location of the error logs as well as the activation of them is different from one hosting company to the other so you might need to ask them how to get the logs of the problem. Also, could you try to narrow down the causes of the problem ? Does it happen with any product or only for one product ? Does it happen only while logged in ? Only while logged out ? Both ? If you refresh the page, do you still have the problem ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84Mzc5LWVycm9yLTQwNC13aGVuLWNsaWNraW5nLW9uLWFkZC10by1jYXJ0LWJ1dHRvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nomadal](/forum/user/1107-nomadal "View nomadal's Profile")** - [![nomadal's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1107.JPG)](/forum/user/1107-nomadal "View nomadal's Profile") - [ Offline](/forum/user/1107-nomadal) Less More - Posts: 97 - Thank you received: 1 - - - 15 years 8 months ago [\#10232](#10232) by [nomadal](/forum/user/1107-nomadal "View nomadal's Profile") Replied by *[nomadal](/forum/user/1107-nomadal "View nomadal's Profile")* on topic *[Re: Error 404: when clicking on "add to cart" button](/forum/3-bug-report/8379-error-404-when-clicking-on-add-to-cart-button?start=20#10232 "After installing the free version of Hikashop and following the documentation, when I click on the "add to cart" button for my first product it takes me to a page that says: "404 - Component not found You may not be able to visit this page because of: 1. an out-of-date bookmark/favourite 2. a search engine that has an out-of-date listing for this site 3. a mistyped address 4. you have no access to this page 5. The requested resource was not found. 6. An error has occurred while processing your request. Please try one of the following pages: * Home Page If difficulties persist, please contact the System Administrator of this site. Component not found" with the url of ".../checkout" I've gone over the documentation and I can't see that I've done anything wrong. Am I missing a step? Any help would be much appreciated. bradley")* Happens with all my products and happens when i'm logged in. Refresh doesn't has any result --- Life is nice but is with somebody else Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84Mzc5LWVycm9yLTQwNC13aGVuLWNsaWNraW5nLW9uLWFkZC10by1jYXJ0LWJ1dHRvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nomadal](/forum/user/1107-nomadal "View nomadal's Profile")** - [![nomadal's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1107.JPG)](/forum/user/1107-nomadal "View nomadal's Profile") - [ Offline](/forum/user/1107-nomadal) Less More - Posts: 97 - Thank you received: 1 - - - 15 years 8 months ago [\#10234](#10234) by [nomadal](/forum/user/1107-nomadal "View nomadal's Profile") Replied by *[nomadal](/forum/user/1107-nomadal "View nomadal's Profile")* on topic *[Re: Error 404: when clicking on "add to cart" button](/forum/3-bug-report/8379-error-404-when-clicking-on-add-to-cart-button?start=20#10234 "After installing the free version of Hikashop and following the documentation, when I click on the "add to cart" button for my first product it takes me to a page that says: "404 - Component not found You may not be able to visit this page because of: 1. an out-of-date bookmark/favourite 2. a search engine that has an out-of-date listing for this site 3. a mistyped address 4. you have no access to this page 5. The requested resource was not found. 6. An error has occurred while processing your request. Please try one of the following pages: * Home Page If difficulties persist, please contact the System Administrator of this site. Component not found" with the url of ".../checkout" I've gone over the documentation and I can't see that I've done anything wrong. Am I missing a step? Any help would be much appreciated. bradley")* I don't know... I'm really fedup ![:(](/media/kunena/emoticons/22.png ":(") some times works some others no, now is working fine :'( --- Life is nice but is with somebody else Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84Mzc5LWVycm9yLTQwNC13aGVuLWNsaWNraW5nLW9uLWFkZC10by1jYXJ0LWJ1dHRvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 8 months ago [\#10235](#10235) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error 404: when clicking on "add to cart" button](/forum/3-bug-report/8379-error-404-when-clicking-on-add-to-cart-button?start=20#10235 "After installing the free version of Hikashop and following the documentation, when I click on the "add to cart" button for my first product it takes me to a page that says: "404 - Component not found You may not be able to visit this page because of: 1. an out-of-date bookmark/favourite 2. a search engine that has an out-of-date listing for this site 3. a mistyped address 4. you have no access to this page 5. The requested resource was not found. 6. An error has occurred while processing your request. Please try one of the following pages: * Home Page If difficulties persist, please contact the System Administrator of this site. Component not found" with the url of ".../checkout" I've gone over the documentation and I can't see that I've done anything wrong. Am I missing a step? Any help would be much appreciated. bradley")* As I said, you should get the error logs of the server. It's hard to say anything without the real error. Internal server error just means that apache detected an error and stopped the process. It's a standard error message for pretty much anything. But you need to look at the logs to know what the error was. It could also be a resources limitation on your server which stops the page when it takes too much time to process it... You might want to try a several steps checkout workflow which will reduce the processing for each step... That might just solve the problem... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84Mzc5LWVycm9yLTQwNC13aGVuLWNsaWNraW5nLW9uLWFkZC10by1jYXJ0LWJ1dHRvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nomadal](/forum/user/1107-nomadal "View nomadal's Profile")** - [![nomadal's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1107.JPG)](/forum/user/1107-nomadal "View nomadal's Profile") - [ Offline](/forum/user/1107-nomadal) Less More - Posts: 97 - Thank you received: 1 - - - 15 years 8 months ago - 15 years 8 months ago [\#10236](#10236) by [nomadal](/forum/user/1107-nomadal "View nomadal's Profile") Replied by *[nomadal](/forum/user/1107-nomadal "View nomadal's Profile")* on topic *[Re: Error 404: when clicking on "add to cart" button](/forum/3-bug-report/8379-error-404-when-clicking-on-add-to-cart-button?start=20#10236 "After installing the free version of Hikashop and following the documentation, when I click on the "add to cart" button for my first product it takes me to a page that says: "404 - Component not found You may not be able to visit this page because of: 1. an out-of-date bookmark/favourite 2. a search engine that has an out-of-date listing for this site 3. a mistyped address 4. you have no access to this page 5. The requested resource was not found. 6. An error has occurred while processing your request. Please try one of the following pages: * Home Page If difficulties persist, please contact the System Administrator of this site. Component not found" with the url of ".../checkout" I've gone over the documentation and I can't see that I've done anything wrong. Am I missing a step? Any help would be much appreciated. bradley")* From Error log File does not exist: /home/....../public_html/www.markou-ceramics.com/404.shtml --- Life is nice but is with somebody else Last edit: 15 years 8 months ago by [nomadal](/forum/user/1107-nomadal "View nomadal's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84Mzc5LWVycm9yLTQwNC13aGVuLWNsaWNraW5nLW9uLWFkZC10by1jYXJ0LWJ1dHRvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 8 months ago [\#10238](#10238) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error 404: when clicking on "add to cart" button](/forum/3-bug-report/8379-error-404-when-clicking-on-add-to-cart-button?start=20#10238 "After installing the free version of Hikashop and following the documentation, when I click on the "add to cart" button for my first product it takes me to a page that says: "404 - Component not found You may not be able to visit this page because of: 1. an out-of-date bookmark/favourite 2. a search engine that has an out-of-date listing for this site 3. a mistyped address 4. you have no access to this page 5. The requested resource was not found. 6. An error has occurred while processing your request. Please try one of the following pages: * Home Page If difficulties persist, please contact the System Administrator of this site. Component not found" with the url of ".../checkout" I've gone over the documentation and I can't see that I've done anything wrong. Am I missing a step? Any help would be much appreciated. bradley")* Here are some clues about the problem: [ www.warriorforum.com/main-internet-marke...lp-joomla-issue.html](http://www.warriorforum.com/main-internet-marketing-discussion-forum/37679-help-joomla-issue.html) As I said previously, the problem might come from your hosting shutting the page because it's too resource intensive. Try to change your workflow to a multi step workflow... That might just do the trick... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84Mzc5LWVycm9yLTQwNC13aGVuLWNsaWNraW5nLW9uLWFkZC10by1jYXJ0LWJ1dHRvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nomadal](/forum/user/1107-nomadal "View nomadal's Profile")** - [![nomadal's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1107.JPG)](/forum/user/1107-nomadal "View nomadal's Profile") - [ Offline](/forum/user/1107-nomadal) Less More - Posts: 97 - Thank you received: 1 - - - 15 years 8 months ago [\#10239](#10239) by [nomadal](/forum/user/1107-nomadal "View nomadal's Profile") Replied by *[nomadal](/forum/user/1107-nomadal "View nomadal's Profile")* on topic *[Re: Error 404: when clicking on "add to cart" button](/forum/3-bug-report/8379-error-404-when-clicking-on-add-to-cart-button?start=20#10239 "After installing the free version of Hikashop and following the documentation, when I click on the "add to cart" button for my first product it takes me to a page that says: "404 - Component not found You may not be able to visit this page because of: 1. an out-of-date bookmark/favourite 2. a search engine that has an out-of-date listing for this site 3. a mistyped address 4. you have no access to this page 5. The requested resource was not found. 6. An error has occurred while processing your request. Please try one of the following pages: * Home Page If difficulties persist, please contact the System Administrator of this site. Component not found" with the url of ".../checkout" I've gone over the documentation and I can't see that I've done anything wrong. Am I missing a step? Any help would be much appreciated. bradley")* For the moment is ok. But as i've told you i'm totally newbie to all the things. How to change the workflow? What i must put without mistakes? --- Life is nice but is with somebody else Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84Mzc5LWVycm9yLTQwNC13aGVuLWNsaWNraW5nLW9uLWFkZC10by1jYXJ0LWJ1dHRvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 8 months ago [\#10240](#10240) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error 404: when clicking on "add to cart" button](/forum/3-bug-report/8379-error-404-when-clicking-on-add-to-cart-button?start=20#10240 "After installing the free version of Hikashop and following the documentation, when I click on the "add to cart" button for my first product it takes me to a page that says: "404 - Component not found You may not be able to visit this page because of: 1. an out-of-date bookmark/favourite 2. a search engine that has an out-of-date listing for this site 3. a mistyped address 4. you have no access to this page 5. The requested resource was not found. 6. An error has occurred while processing your request. Please try one of the following pages: * Home Page If difficulties persist, please contact the System Administrator of this site. Component not found" with the url of ".../checkout" I've gone over the documentation and I can't see that I've done anything wrong. Am I missing a step? Any help would be much appreciated. bradley")* The checkout workflow option is explained on that page: [ www.hikashop.com/support/documentation/5...config.html#checkout](http://www.hikashop.com/support/documentation/54-hikashop-config.html#checkout) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84Mzc5LWVycm9yLTQwNC13aGVuLWNsaWNraW5nLW9uLWFkZC10by1jYXJ0LWJ1dHRvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nomadal](/forum/user/1107-nomadal "View nomadal's Profile")** - [![nomadal's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1107.JPG)](/forum/user/1107-nomadal "View nomadal's Profile") - [ Offline](/forum/user/1107-nomadal) Less More - Posts: 97 - Thank you received: 1 - - - 15 years 8 months ago [\#10288](#10288) by [nomadal](/forum/user/1107-nomadal "View nomadal's Profile") Replied by *[nomadal](/forum/user/1107-nomadal "View nomadal's Profile")* on topic *[Re: Error 404: when clicking on "add to cart" button](/forum/3-bug-report/8379-error-404-when-clicking-on-add-to-cart-button?start=20#10288 "After installing the free version of Hikashop and following the documentation, when I click on the "add to cart" button for my first product it takes me to a page that says: "404 - Component not found You may not be able to visit this page because of: 1. an out-of-date bookmark/favourite 2. a search engine that has an out-of-date listing for this site 3. a mistyped address 4. you have no access to this page 5. The requested resource was not found. 6. An error has occurred while processing your request. Please try one of the following pages: * Home Page If difficulties persist, please contact the System Administrator of this site. Component not found" with the url of ".../checkout" I've gone over the documentation and I can't see that I've done anything wrong. Am I missing a step? Any help would be much appreciated. bradley")* Nicolas i've changed the workflow but yesterday during midnight i had the problem again. I've send an e-mail to my provider (in case the problem was coming from them) and today they replied me showing me my error log: Here are the most recent reports about errors extracted from our Apache error log: [Sun Mar 06 14:28:18 2011] [error] [client 85.75.213.202] File does not exist: /home/....../public_html/www.markou-ceramics.com/500.shtml, referer: [ www.markou-ceramics.com/index.php?option...y\_pathway=10&lang=el](http://www.markou-ceramics.com/index.php?option=com_hikashop&ctrl=product&task=show&cid=13&name=red-flower&Itemid=55&category_pathway=10&lang=el) [Sun Mar 06 14:28:32 2011] [error] [client 85.75.213.202] File does not exist: /home/....../public_html/www.markou-ceramics.com/500.shtml, referer: [ www.markou-ceramics.com/index.php?option...y\_pathway=10&lang=el](http://www.markou-ceramics.com/index.php?option=com_hikashop&ctrl=product&task=show&cid=13&name=red-flower&Itemid=55&category_pathway=10&lang=el) [Sun Mar 06 14:29:17 2011] [error] [client 85.75.213.202] File does not exist: /home/...../public_html/www.markou-ceramics.com/500.shtml, referer: [ www.markou-ceramics.com/index.php?option...y\_pathway=10&lang=el](http://www.markou-ceramics.com/index.php?option=com_hikashop&ctrl=product&task=show&cid=14&name=purple-flower&Itemid=55&category_pathway=10&lang=el) and they told me: "they appear because of some incorrect requests to non-existing pages, I suggest you to contact your developer regarding this"| Any clue of what we have to do now? --- Life is nice but is with somebody else Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84Mzc5LWVycm9yLTQwNC13aGVuLWNsaWNraW5nLW9uLWFkZC10by1jYXJ0LWJ1dHRvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 8 months ago [\#10296](#10296) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error 404: when clicking on "add to cart" button](/forum/3-bug-report/8379-error-404-when-clicking-on-add-to-cart-button?start=20#10296 "After installing the free version of Hikashop and following the documentation, when I click on the "add to cart" button for my first product it takes me to a page that says: "404 - Component not found You may not be able to visit this page because of: 1. an out-of-date bookmark/favourite 2. a search engine that has an out-of-date listing for this site 3. a mistyped address 4. you have no access to this page 5. The requested resource was not found. 6. An error has occurred while processing your request. Please try one of the following pages: * Home Page If difficulties persist, please contact the System Administrator of this site. Component not found" with the url of ".../checkout" I've gone over the documentation and I can't see that I've done anything wrong. Am I missing a step? Any help would be much appreciated. bradley")* Typical ![:)](/media/kunena/emoticons/3.png ":)") The error is always in the dev's app... If the guy had read the error lines, he would have seen that these error messages are generated because the 500.shtml file does not exists. That's a file that the server tries to display after an error 500 appears but it is NOT linked to the 500 error itself. So that doesn't tell us anything! More information on that in these pages: [ drupal.org/node/1077782](http://drupal.org/node/1077782) [ support.open-realty.org/showthread.php?2...-500.shtml-not-found](http://support.open-realty.org/showthread.php?20072-internal-server-error-500.shtml-not-found) They also suggest to ask more information to the hosting company when such errors occur. One thing you could try is to setup a localhost web server using wamp server or something similar and make a copy of you website to that localhost web server. If you get the same error, it will be way easier to debug the problem as you should have proper logs of the issue (maybe an incompatibility with something else installed on your website ?). If you don't get the problem in localhost, then, that means that the problem lies in your hosting company's server configuration and we can't do nothing about it. I can see now that you don't get the error on the checkout page but only if you go to the first step. So that narrows down the problem. What is your checkout workflow now ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84Mzc5LWVycm9yLTQwNC13aGVuLWNsaWNraW5nLW9uLWFkZC10by1jYXJ0LWJ1dHRvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nomadal](/forum/user/1107-nomadal "View nomadal's Profile")** - [![nomadal's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1107.JPG)](/forum/user/1107-nomadal "View nomadal's Profile") - [ Offline](/forum/user/1107-nomadal) Less More - Posts: 97 - Thank you received: 1 - - - 15 years 8 months ago [\#10300](#10300) by [nomadal](/forum/user/1107-nomadal "View nomadal's Profile") Replied by *[nomadal](/forum/user/1107-nomadal "View nomadal's Profile")* on topic *[Re: Error 404: when clicking on "add to cart" button](/forum/3-bug-report/8379-error-404-when-clicking-on-add-to-cart-button?start=20#10300 "After installing the free version of Hikashop and following the documentation, when I click on the "add to cart" button for my first product it takes me to a page that says: "404 - Component not found You may not be able to visit this page because of: 1. an out-of-date bookmark/favourite 2. a search engine that has an out-of-date listing for this site 3. a mistyped address 4. you have no access to this page 5. The requested resource was not found. 6. An error has occurred while processing your request. Please try one of the following pages: * Home Page If difficulties persist, please contact the System Administrator of this site. Component not found" with the url of ".../checkout" I've gone over the documentation and I can't see that I've done anything wrong. Am I missing a step? Any help would be much appreciated. bradley")* login,address,shipping_payment,confirm_cart_coupon_status_fields,end --- Life is nice but is with somebody else Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84Mzc5LWVycm9yLTQwNC13aGVuLWNsaWNraW5nLW9uLWFkZC10by1jYXJ0LWJ1dHRvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 8 months ago [\#10302](#10302) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error 404: when clicking on "add to cart" button](/forum/3-bug-report/8379-error-404-when-clicking-on-add-to-cart-button?start=20#10302 "After installing the free version of Hikashop and following the documentation, when I click on the "add to cart" button for my first product it takes me to a page that says: "404 - Component not found You may not be able to visit this page because of: 1. an out-of-date bookmark/favourite 2. a search engine that has an out-of-date listing for this site 3. a mistyped address 4. you have no access to this page 5. The requested resource was not found. 6. An error has occurred while processing your request. Please try one of the following pages: * Home Page If difficulties persist, please contact the System Administrator of this site. Component not found" with the url of ".../checkout" I've gone over the documentation and I can't see that I've done anything wrong. Am I missing a step? Any help would be much appreciated. bradley")* Did you edit any of the views of the checkout? Could you try the checkout workflow: login_address,shipping_payment,confirm_cart_coupon_status_fields,end If the error appears on the first step again, then that will mean that there is something with the address view which the server doesn't like. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84Mzc5LWVycm9yLTQwNC13aGVuLWNsaWNraW5nLW9uLWFkZC10by1jYXJ0LWJ1dHRvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nomadal](/forum/user/1107-nomadal "View nomadal's Profile")** - [![nomadal's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1107.JPG)](/forum/user/1107-nomadal "View nomadal's Profile") - [ Offline](/forum/user/1107-nomadal) Less More - Posts: 97 - Thank you received: 1 - - - 15 years 8 months ago [\#10304](#10304) by [nomadal](/forum/user/1107-nomadal "View nomadal's Profile") Replied by *[nomadal](/forum/user/1107-nomadal "View nomadal's Profile")* on topic *[Re: Error 404: when clicking on "add to cart" button](/forum/3-bug-report/8379-error-404-when-clicking-on-add-to-cart-button?start=20#10304 "After installing the free version of Hikashop and following the documentation, when I click on the "add to cart" button for my first product it takes me to a page that says: "404 - Component not found You may not be able to visit this page because of: 1. an out-of-date bookmark/favourite 2. a search engine that has an out-of-date listing for this site 3. a mistyped address 4. you have no access to this page 5. The requested resource was not found. 6. An error has occurred while processing your request. Please try one of the following pages: * Home Page If difficulties persist, please contact the System Administrator of this site. Component not found" with the url of ".../checkout" I've gone over the documentation and I can't see that I've done anything wrong. Am I missing a step? Any help would be much appreciated. bradley")* I've changed it as you've suggested but no error appeared. May in a while will appear hahahaha (i don't know anymore what to do that's why i'm laughing) --- Life is nice but is with somebody else Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84Mzc5LWVycm9yLTQwNC13aGVuLWNsaWNraW5nLW9uLWFkZC10by1jYXJ0LWJ1dHRvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 8 months ago [\#10305](#10305) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error 404: when clicking on "add to cart" button](/forum/3-bug-report/8379-error-404-when-clicking-on-add-to-cart-button?start=20#10305 "After installing the free version of Hikashop and following the documentation, when I click on the "add to cart" button for my first product it takes me to a page that says: "404 - Component not found You may not be able to visit this page because of: 1. an out-of-date bookmark/favourite 2. a search engine that has an out-of-date listing for this site 3. a mistyped address 4. you have no access to this page 5. The requested resource was not found. 6. An error has occurred while processing your request. Please try one of the following pages: * Home Page If difficulties persist, please contact the System Administrator of this site. Component not found" with the url of ".../checkout" I've gone over the documentation and I can't see that I've done anything wrong. Am I missing a step? Any help would be much appreciated. bradley")* We'll see. Random errors like this often happen because the page is too resources intensive and that your hosting company has a watchdog in place to kill automatically pages which consume too much resources, or it could also be because there are too much websites consuming resources on your server or both... For example, there is a thread about these problems with goDaddy on drupla.org: [ drupal.org/node/569402](http://drupal.org/node/569402) Some users note that asking the hosting company to move the website to another server solved the problem... So the problem really wasn't drupal but the server... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84Mzc5LWVycm9yLTQwNC13aGVuLWNsaWNraW5nLW9uLWFkZC10by1jYXJ0LWJ1dHRvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nomadal](/forum/user/1107-nomadal "View nomadal's Profile")** - [![nomadal's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1107.JPG)](/forum/user/1107-nomadal "View nomadal's Profile") - [ Offline](/forum/user/1107-nomadal) Less More - Posts: 97 - Thank you received: 1 - - - 15 years 8 months ago [\#10310](#10310) by [nomadal](/forum/user/1107-nomadal "View nomadal's Profile") Replied by *[nomadal](/forum/user/1107-nomadal "View nomadal's Profile")* on topic *[Re: Error 404: when clicking on "add to cart" button](/forum/3-bug-report/8379-error-404-when-clicking-on-add-to-cart-button?start=20#10310 "After installing the free version of Hikashop and following the documentation, when I click on the "add to cart" button for my first product it takes me to a page that says: "404 - Component not found You may not be able to visit this page because of: 1. an out-of-date bookmark/favourite 2. a search engine that has an out-of-date listing for this site 3. a mistyped address 4. you have no access to this page 5. The requested resource was not found. 6. An error has occurred while processing your request. Please try one of the following pages: * Home Page If difficulties persist, please contact the System Administrator of this site. Component not found" with the url of ".../checkout" I've gone over the documentation and I can't see that I've done anything wrong. Am I missing a step? Any help would be much appreciated. bradley")* My other sites that i have on this server have no problem --- Life is nice but is with somebody else Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84Mzc5LWVycm9yLTQwNC13aGVuLWNsaWNraW5nLW9uLWFkZC10by1jYXJ0LWJ1dHRvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 8 months ago [\#10311](#10311) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error 404: when clicking on "add to cart" button](/forum/3-bug-report/8379-error-404-when-clicking-on-add-to-cart-button?start=20#10311 "After installing the free version of Hikashop and following the documentation, when I click on the "add to cart" button for my first product it takes me to a page that says: "404 - Component not found You may not be able to visit this page because of: 1. an out-of-date bookmark/favourite 2. a search engine that has an out-of-date listing for this site 3. a mistyped address 4. you have no access to this page 5. The requested resource was not found. 6. An error has occurred while processing your request. Please try one of the following pages: * Home Page If difficulties persist, please contact the System Administrator of this site. Component not found" with the url of ".../checkout" I've gone over the documentation and I can't see that I've done anything wrong. Am I missing a step? Any help would be much appreciated. bradley")* Maybe there is less processing done on these websites ? Do you also use hikashop there ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84Mzc5LWVycm9yLTQwNC13aGVuLWNsaWNraW5nLW9uLWFkZC10by1jYXJ0LWJ1dHRvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nomadal](/forum/user/1107-nomadal "View nomadal's Profile")** - [![nomadal's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1107.JPG)](/forum/user/1107-nomadal "View nomadal's Profile") - [ Offline](/forum/user/1107-nomadal) Less More - Posts: 97 - Thank you received: 1 - - - 15 years 8 months ago [\#10312](#10312) by [nomadal](/forum/user/1107-nomadal "View nomadal's Profile") Replied by *[nomadal](/forum/user/1107-nomadal "View nomadal's Profile")* on topic *[Re: Error 404: when clicking on "add to cart" button](/forum/3-bug-report/8379-error-404-when-clicking-on-add-to-cart-button?start=20#10312 "After installing the free version of Hikashop and following the documentation, when I click on the "add to cart" button for my first product it takes me to a page that says: "404 - Component not found You may not be able to visit this page because of: 1. an out-of-date bookmark/favourite 2. a search engine that has an out-of-date listing for this site 3. a mistyped address 4. you have no access to this page 5. The requested resource was not found. 6. An error has occurred while processing your request. Please try one of the following pages: * Home Page If difficulties persist, please contact the System Administrator of this site. Component not found" with the url of ".../checkout" I've gone over the documentation and I can't see that I've done anything wrong. Am I missing a step? Any help would be much appreciated. bradley")* No, and yes you've right they don't have so much process. --- Life is nice but is with somebody else Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84Mzc5LWVycm9yLTQwNC13aGVuLWNsaWNraW5nLW9uLWFkZC10by1jYXJ0LWJ1dHRvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mt\_robson](/forum/user/1292-mt-robson "View mt_robson's Profile")** - [![mt_robson's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1292.jpg)](/forum/user/1292-mt-robson "View mt_robson's Profile") - [ Offline](/forum/user/1292-mt-robson) Less More - Posts: 31 - Thank you received: 0 - - [](http://www.buch-comptoir.de) - 15 years 8 months ago [\#10568](#10568) by [mt\_robson](/forum/user/1292-mt-robson "View mt_robson's Profile") Replied by *[mt\_robson](/forum/user/1292-mt-robson "View mt_robson's Profile")* on topic *[Re: Error 404: when clicking on "add to cart" button](/forum/3-bug-report/8379-error-404-when-clicking-on-add-to-cart-button?start=20#10568 "After installing the free version of Hikashop and following the documentation, when I click on the "add to cart" button for my first product it takes me to a page that says: "404 - Component not found You may not be able to visit this page because of: 1. an out-of-date bookmark/favourite 2. a search engine that has an out-of-date listing for this site 3. a mistyped address 4. you have no access to this page 5. The requested resource was not found. 6. An error has occurred while processing your request. Please try one of the following pages: * Home Page If difficulties persist, please contact the System Administrator of this site. Component not found" with the url of ".../checkout" I've gone over the documentation and I can't see that I've done anything wrong. Am I missing a step? Any help would be much appreciated. bradley")* Hi, I have a similar problem since yesterday: Frontpage (displaying the categories) works well ([ ](http://shop.buch-comptoir.de)[ shop.buch-comptoir.de](http://shop.buch-comptoir.de)), however when I click on one of the categories the "404 error" appears. Thx in advance for help. Regards, Matt. --- [ www.buch-comptoir.de](http://www.buch-comptoir.de) [ shop.buch-comptoir.de](http://shop.buch-comptoir.de) \[Weltweiter Versand seltener Bücher\] Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84Mzc5LWVycm9yLTQwNC13aGVuLWNsaWNraW5nLW9uLWFkZC10by1jYXJ0LWJ1dHRvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.122 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)