[Skip to main content](#vessel-content)

#   Can't add Address to Continue Checkout Process

##

- **[GenConnect](/forum/user/22392-genconnect "View GenConnect's Profile")**
- [![GenConnect's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/22392-genconnect "View GenConnect's Profile") Topic Author
- [ Offline](/forum/user/22392-genconnect)

Less More

- Posts: 1
- Thank you received: 0
-
-

13 years 4 months ago [\#109907](#109907) by [GenConnect](/forum/user/22392-genconnect "View GenConnect's Profile")  *[Can't add Address to Continue Checkout Process](/forum/3-bug-report/83911-cant-add-address-to-continue-checkout-process#109907 "When I try to checkout, it won't let me continue without adding a Shipping Address. This makes sense, but when I click on the "new" button, nothing happens. I tried adding my Address through User...")* was created by *[GenConnect](/forum/user/22392-genconnect "View GenConnect's Profile")*

When I try to checkout, it won't let me continue without adding a Shipping Address. This makes sense, but when I click on the "new" button, nothing happens. I tried adding my Address through User Registration which didn't help solve the problem either. When I try to click "next" without an address, I get the "Please create or select an address" message. How can I fix this? [ www.gen-conn.com/joomlagavern/index.php/store/checkout](http://www.gen-conn.com/joomlagavern/index.php/store/checkout)

Thanks in advance for your help!

Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84MzkxMS1jYW50LWFkZC1hZGRyZXNzLXRvLWNvbnRpbnVlLWNoZWNrb3V0LXByb2Nlc3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation.

- **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")**
- [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile")
- [ Offline](/forum/user/4105-xavier)

Less More

- Posts: 13201
- Thank you received: 2322
-
-
-
- [](http://www.kidiweb.fr)
-

13 years 4 months ago [\#109988](#109988) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile")  Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Can't add Address to Continue Checkout Process](/forum/3-bug-report/83911-cant-add-address-to-continue-checkout-process#109988 "When I try to checkout, it won't let me continue without adding a Shipping Address. This makes sense, but when I click on the "new" button, nothing happens. I tried adding my Address through User...")*

Hi,

You probably have a Javascript error, because when clicking on new it should open a Popup to enter your address.
Thanks to give us a test account without address.

Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84MzkxMS1jYW50LWFkZC1hZGRyZXNzLXRvLWNvbnRpbnVlLWNoZWNrb3V0LXByb2Nlc3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation.

Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to?

[](/forum/topics/feed/mode-topics?format=feed&type=rss)

Time to create page: 0.053 seconds

[Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)

[](#top)