[Skip to main content](#vessel-content) # Add a product link and new product button ## - **[Sogercom](/forum/user/23547-sogercom "View Sogercom's Profile")** - [![Sogercom's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/23547-sogercom "View Sogercom's Profile") Topic Author - [ Offline](/forum/user/23547-sogercom) Less More - Posts: 3 - Thank you received: 0 - - 13 years 3 months ago [\#111833](#111833) by [Sogercom](/forum/user/23547-sogercom "View Sogercom's Profile") *[Add a product link and new product button](/forum/3-bug-report/84475-add-a-product-link-and-new-product-button#111833 "I am new to HikaShop. I have installed the most recent HikaShop Starter component on a Joomla 2.5.6 website. Everything seems OK except for a problem, quite an important problem :huh: The "Add a product" link and the "new product" button are not working properly. All I get is an almost blank page containing only the following informations : Main information Name Description. That's it. Nothing but blank after the word "Description" and nothing else than these few words in the page (see the attachment). Is there something I have missed to configure, or can it be some kind of bug. Should I uninstall everything and reinstall from scatch ? Thank you for your help. Vous pouvez me répondre en français aussi. Merci !")* was created by *[Sogercom](/forum/user/23547-sogercom "View Sogercom's Profile")* I am new to HikaShop. I have installed the most recent HikaShop Starter component on a Joomla 2.5.6 website. Everything seems OK except for a problem, quite an important problem :huh: The "Add a product" link and the "new product" button are not working properly. All I get is an almost blank page containing only the following informations : Main information Name Description. That's it. Nothing but blank after the word "Description" and nothing else than these few words in the page (see the attachment). Is there something I have missed to configure, or can it be some kind of bug. Should I uninstall everything and reinstall from scatch ? Thank you for your help. Vous pouvez me répondre en français aussi. Merci ! - [ ![hika-product-problem.jpg](/forum/attachment/10902) ](/forum/attachment/10902 "...ct-problem.jpg") [ ](/forum/attachment/10902?download=1 "...ct-problem.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NDQ3NS1hZGQtYS1wcm9kdWN0LWxpbmstYW5kLW5ldy1wcm9kdWN0LWJ1dHRvbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 3 months ago [\#111862](#111862) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Add a product link and new product button](/forum/3-bug-report/84475-add-a-product-link-and-new-product-button#111862 "I am new to HikaShop. I have installed the most recent HikaShop Starter component on a Joomla 2.5.6 website. Everything seems OK except for a problem, quite an important problem :huh: The "Add a product" link and the "new product" button are not working properly. All I get is an almost blank page containing only the following informations : Main information Name Description. That's it. Nothing but blank after the word "Description" and nothing else than these few words in the page (see the attachment). Is there something I have missed to configure, or can it be some kind of bug. Should I uninstall everything and reinstall from scatch ? Thank you for your help. Vous pouvez me répondre en français aussi. Merci !")* Hi, You can try to re-install HikaShop over the current install. If the problem persist, thanks to set the error reporting to "Maximum" in the Joomla configuration and give us the returned error. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NDQ3NS1hZGQtYS1wcm9kdWN0LWxpbmstYW5kLW5ldy1wcm9kdWN0LWJ1dHRvbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Sogercom](/forum/user/23547-sogercom "View Sogercom's Profile")** - [![Sogercom's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/23547-sogercom "View Sogercom's Profile") Topic Author - [ Offline](/forum/user/23547-sogercom) Less More - Posts: 3 - Thank you received: 0 - - 13 years 3 months ago [\#112168](#112168) by [Sogercom](/forum/user/23547-sogercom "View Sogercom's Profile") Replied by *[Sogercom](/forum/user/23547-sogercom "View Sogercom's Profile")* on topic *[Add a product link and new product button](/forum/3-bug-report/84475-add-a-product-link-and-new-product-button#112168 "I am new to HikaShop. I have installed the most recent HikaShop Starter component on a Joomla 2.5.6 website. Everything seems OK except for a problem, quite an important problem :huh: The "Add a product" link and the "new product" button are not working properly. All I get is an almost blank page containing only the following informations : Main information Name Description. That's it. Nothing but blank after the word "Description" and nothing else than these few words in the page (see the attachment). Is there something I have missed to configure, or can it be some kind of bug. Should I uninstall everything and reinstall from scatch ? Thank you for your help. Vous pouvez me répondre en français aussi. Merci !")* I have reinstall HikaSHop from scratch. I have created a new database and imported the backup made before installing Hikashop (database, directorie and files) I have downloaded a new copy of HikaShop, extracted it and install it from the TEMP directory. To no avail. I still can't use the "add product" link and the "New" Button for product. Here attached you will find a print screen of the error message. I can also give you access to the Joomla backend (No worry for error, the website is an exact copy of the original website hosted elsewhere, at another address.) - [ ![hika-product-error-message.jpg](/forum/attachment/10951) ](/forum/attachment/10951 "...or-message.jpg") [ ](/forum/attachment/10951?download=1 "...or-message.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NDQ3NS1hZGQtYS1wcm9kdWN0LWxpbmstYW5kLW5ldy1wcm9kdWN0LWJ1dHRvbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 3 months ago [\#112282](#112282) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Add a product link and new product button](/forum/3-bug-report/84475-add-a-product-link-and-new-product-button#112282 "I am new to HikaShop. I have installed the most recent HikaShop Starter component on a Joomla 2.5.6 website. Everything seems OK except for a problem, quite an important problem :huh: The "Add a product" link and the "new product" button are not working properly. All I get is an almost blank page containing only the following informations : Main information Name Description. That's it. Nothing but blank after the word "Description" and nothing else than these few words in the page (see the attachment). Is there something I have missed to configure, or can it be some kind of bug. Should I uninstall everything and reinstall from scatch ? Thank you for your help. Vous pouvez me répondre en français aussi. Merci !")* Hi, A 500 error is a standard error message which is displayed when something goes bad. We unfortunately can't deduce anything from that expect that it didn't work... Could you look at your **PHP errors log** to see what was the real error message ? (you might want to ask your hosting company about that). Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NDQ3NS1hZGQtYS1wcm9kdWN0LWxpbmstYW5kLW5ldy1wcm9kdWN0LWJ1dHRvbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Sogercom](/forum/user/23547-sogercom "View Sogercom's Profile")** - [![Sogercom's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/23547-sogercom "View Sogercom's Profile") Topic Author - [ Offline](/forum/user/23547-sogercom) Less More - Posts: 3 - Thank you received: 0 - - 13 years 3 months ago [\#112290](#112290) by [Sogercom](/forum/user/23547-sogercom "View Sogercom's Profile") Replied by *[Sogercom](/forum/user/23547-sogercom "View Sogercom's Profile")* on topic *[Add a product link and new product button](/forum/3-bug-report/84475-add-a-product-link-and-new-product-button#112290 "I am new to HikaShop. I have installed the most recent HikaShop Starter component on a Joomla 2.5.6 website. Everything seems OK except for a problem, quite an important problem :huh: The "Add a product" link and the "new product" button are not working properly. All I get is an almost blank page containing only the following informations : Main information Name Description. That's it. Nothing but blank after the word "Description" and nothing else than these few words in the page (see the attachment). Is there something I have missed to configure, or can it be some kind of bug. Should I uninstall everything and reinstall from scatch ? Thank you for your help. Vous pouvez me répondre en français aussi. Merci !")* Hi, I have found that the problem is related to JCE Editor. When I checked another editor for HikaShop (TinyMCE, CodeMirror or Non WYSIWYG) I have no problem with the "Add a product" link and the "New" product button. For now, I use JCE for website articles and another editor for HikaShop. It works fine that way. Later on I will try to find which plugin JCE is conflicting with and, so, generating a problem for HikaShop. Thank you for the time spent to answer my request. Have a good day, Michel Gauthier Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NDQ3NS1hZGQtYS1wcm9kdWN0LWxpbmstYW5kLW5ldy1wcm9kdWN0LWJ1dHRvbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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