[Skip to main content](#vessel-content) # Problem with checkout flow ## - **[appetit](/forum/user/12284-appetit "View appetit's Profile")** - [![appetit's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12284-appetit "View appetit's Profile") Topic Author - [ Offline](/forum/user/12284-appetit) Less More - Posts: 23 - Thank you received: 0 - - 13 years 4 months ago - 13 years 4 months ago [\#113530](#113530) by [appetit](/forum/user/12284-appetit "View appetit's Profile") *[Problem with checkout flow](/forum/3-bug-report/85191-problem-with-checkout-flow#113530 "Seems there is the following bug... I have the checkout flow settings: cart_coupon_login,address,shipping,payment_confirm_status,end When the customer is logined everything is okey. But when the customer is not logined and at the beginning added products to cart, then go to cart of checkout and login -> the address step is open -> press the next button -> address step is open again. And only after two taps of next button, opens the 3rd step - shipping. Please advice, how to fix it?")* was created by *[appetit](/forum/user/12284-appetit "View appetit's Profile")* Seems there is the following bug... I have the checkout flow settings: cart_coupon_login,address,shipping,payment_confirm_status,end When the customer is logined everything is okey. But when the customer is not logined and at the beginning added products to cart, then go to cart of checkout and login -> the address step is open -> press the next button -> address step is open again. And only after two taps of next button, opens the 3rd step - shipping. Please advice, how to fix it? Last edit: 13 years 4 months ago by [appetit](/forum/user/12284-appetit "View appetit's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTE5MS1wcm9ibGVtLXdpdGgtY2hlY2tvdXQtZmxvdz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 4 months ago [\#113557](#113557) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Problem with checkout flow](/forum/3-bug-report/85191-problem-with-checkout-flow#113557 "Seems there is the following bug... I have the checkout flow settings: cart_coupon_login,address,shipping,payment_confirm_status,end When the customer is logined everything is okey. But when the customer is not logined and at the beginning added products to cart, then go to cart of checkout and login -> the address step is open -> press the next button -> address step is open again. And only after two taps of next button, opens the 3rd step - shipping. Please advice, how to fix it?")* Hi, When the customer is not logged in, the login step ask for his informations, and then the address step ask again the informations. What you can do is put "login" and "address" on the same step. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTE5MS1wcm9ibGVtLXdpdGgtY2hlY2tvdXQtZmxvdz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[appetit](/forum/user/12284-appetit "View appetit's Profile")** - [![appetit's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12284-appetit "View appetit's Profile") Topic Author - [ Offline](/forum/user/12284-appetit) Less More - Posts: 23 - Thank you received: 0 - - 13 years 4 months ago [\#113581](#113581) by [appetit](/forum/user/12284-appetit "View appetit's Profile") Replied by *[appetit](/forum/user/12284-appetit "View appetit's Profile")* on topic *[Problem with checkout flow](/forum/3-bug-report/85191-problem-with-checkout-flow#113581 "Seems there is the following bug... I have the checkout flow settings: cart_coupon_login,address,shipping,payment_confirm_status,end When the customer is logined everything is okey. But when the customer is not logined and at the beginning added products to cart, then go to cart of checkout and login -> the address step is open -> press the next button -> address step is open again. And only after two taps of next button, opens the 3rd step - shipping. Please advice, how to fix it?")* unfortunately, no luck... address step appears twice in this way also... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTE5MS1wcm9ibGVtLXdpdGgtY2hlY2tvdXQtZmxvdz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 4 months ago [\#113591](#113591) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Problem with checkout flow](/forum/3-bug-report/85191-problem-with-checkout-flow#113591 "Seems there is the following bug... I have the checkout flow settings: cart_coupon_login,address,shipping,payment_confirm_status,end When the customer is logined everything is okey. But when the customer is not logined and at the beginning added products to cart, then go to cart of checkout and login -> the address step is open -> press the next button -> address step is open again. And only after two taps of next button, opens the 3rd step - shipping. Please advice, how to fix it?")* Hi, Can you show me how did you configured your checkout workflow through some screenshots and also give me a link to your web site for testing purpose ? Thanks ![;)](/media/kunena/emoticons/24.png ";)"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTE5MS1wcm9ibGVtLXdpdGgtY2hlY2tvdXQtZmxvdz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[appetit](/forum/user/12284-appetit "View appetit's Profile")** - [![appetit's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12284-appetit "View appetit's Profile") Topic Author - [ Offline](/forum/user/12284-appetit) Less More - Posts: 23 - Thank you received: 0 - - 13 years 4 months ago [\#113601](#113601) by [appetit](/forum/user/12284-appetit "View appetit's Profile") Replied by *[appetit](/forum/user/12284-appetit "View appetit's Profile")* on topic *[Problem with checkout flow](/forum/3-bug-report/85191-problem-with-checkout-flow#113601 "Seems there is the following bug... I have the checkout flow settings: cart_coupon_login,address,shipping,payment_confirm_status,end When the customer is logined everything is okey. But when the customer is not logined and at the beginning added products to cart, then go to cart of checkout and login -> the address step is open -> press the next button -> address step is open again. And only after two taps of next button, opens the 3rd step - shipping. Please advice, how to fix it?")* Mohamed, the screen of checkout workflow: [ ![[IMG](http://img826.imageshack.us/img826/944/apic.jpg) ](http://imageshack.us/photo/my-images/826/apic.jpg/) I have sent the link and test username to you in PM. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTE5MS1wcm9ibGVtLXdpdGgtY2hlY2tvdXQtZmxvdz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 4 months ago [\#113605](#113605) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Problem with checkout flow](/forum/3-bug-report/85191-problem-with-checkout-flow#113605 "Seems there is the following bug... I have the checkout flow settings: cart_coupon_login,address,shipping,payment_confirm_status,end When the customer is logined everything is okey. But when the customer is not logined and at the beginning added products to cart, then go to cart of checkout and login -> the address step is open -> press the next button -> address step is open again. And only after two taps of next button, opens the 3rd step - shipping. Please advice, how to fix it?")* Hi, Were you talking about these address fields (cf screenshot)? if yes, that's just the registration form and not and address step, then your customer will be able to **verify** and won't have to **set** their address through the address step. - [ ![register_info_2013-07-12_14_51_03.png](/forum/attachment/11069) ](/forum/attachment/11069 "...2_14_51_03.png") [ ](/forum/attachment/11069?download=1 "...2_14_51_03.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTE5MS1wcm9ibGVtLXdpdGgtY2hlY2tvdXQtZmxvdz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[appetit](/forum/user/12284-appetit "View appetit's Profile")** - [![appetit's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12284-appetit "View appetit's Profile") Topic Author - [ Offline](/forum/user/12284-appetit) Less More - Posts: 23 - Thank you received: 0 - - 13 years 4 months ago [\#113624](#113624) by [appetit](/forum/user/12284-appetit "View appetit's Profile") Replied by *[appetit](/forum/user/12284-appetit "View appetit's Profile")* on topic *[Problem with checkout flow](/forum/3-bug-report/85191-problem-with-checkout-flow#113624 "Seems there is the following bug... I have the checkout flow settings: cart_coupon_login,address,shipping,payment_confirm_status,end When the customer is logined everything is okey. But when the customer is not logined and at the beginning added products to cart, then go to cart of checkout and login -> the address step is open -> press the next button -> address step is open again. And only after two taps of next button, opens the 3rd step - shipping. Please advice, how to fix it?")* nope... if you try to add products in the cart (beeing not logined), then go to checkout: 1st step is cart and coupon, push the next button -> 2th step login - enter test username and password - then push next button -> 3th step address - push next button -> 3th address step loadded again. And only if push the next button again it loading the next delivery step. So address step appears twice on some reason... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTE5MS1wcm9ibGVtLXdpdGgtY2hlY2tvdXQtZmxvdz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[appetit](/forum/user/12284-appetit "View appetit's Profile")** - [![appetit's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12284-appetit "View appetit's Profile") Topic Author - [ Offline](/forum/user/12284-appetit) Less More - Posts: 23 - Thank you received: 0 - - 13 years 4 months ago - 13 years 4 months ago [\#113650](#113650) by [appetit](/forum/user/12284-appetit "View appetit's Profile") Replied by *[appetit](/forum/user/12284-appetit "View appetit's Profile")* on topic *[Problem with checkout flow](/forum/3-bug-report/85191-problem-with-checkout-flow#113650 "Seems there is the following bug... I have the checkout flow settings: cart_coupon_login,address,shipping,payment_confirm_status,end When the customer is logined everything is okey. But when the customer is not logined and at the beginning added products to cart, then go to cart of checkout and login -> the address step is open -> press the next button -> address step is open again. And only after two taps of next button, opens the 3rd step - shipping. Please advice, how to fix it?")* as I noticed that something is wrong with Hikashop user login form, because when logining via Joomla user form everything is okey... Last edit: 13 years 4 months ago by [appetit](/forum/user/12284-appetit "View appetit's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTE5MS1wcm9ibGVtLXdpdGgtY2hlY2tvdXQtZmxvdz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 3 months ago [\#113876](#113876) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Problem with checkout flow](/forum/3-bug-report/85191-problem-with-checkout-flow#113876 "Seems there is the following bug... I have the checkout flow settings: cart_coupon_login,address,shipping,payment_confirm_status,end When the customer is logined everything is okey. But when the customer is not logined and at the beginning added products to cart, then go to cart of checkout and login -> the address step is open -> press the next button -> address step is open again. And only after two taps of next button, opens the 3rd step - shipping. Please advice, how to fix it?")* Hi, What I was saying is to try this configuration: [ ![tmp_2013-07-15.png](/forum/attachment/11111) ](/forum/attachment/11111 "...2013-07-15.png") - [ ![tmp_2013-07-15.png](/forum/attachment/11111) ](/forum/attachment/11111 "...2013-07-15.png") [ ](/forum/attachment/11111?download=1 "...2013-07-15.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTE5MS1wcm9ibGVtLXdpdGgtY2hlY2tvdXQtZmxvdz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[appetit](/forum/user/12284-appetit "View appetit's Profile")** - [![appetit's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12284-appetit "View appetit's Profile") Topic Author - [ Offline](/forum/user/12284-appetit) Less More - Posts: 23 - Thank you received: 0 - - 13 years 3 months ago [\#114189](#114189) by [appetit](/forum/user/12284-appetit "View appetit's Profile") Replied by *[appetit](/forum/user/12284-appetit "View appetit's Profile")* on topic *[Problem with checkout flow](/forum/3-bug-report/85191-problem-with-checkout-flow#114189 "Seems there is the following bug... I have the checkout flow settings: cart_coupon_login,address,shipping,payment_confirm_status,end When the customer is logined everything is okey. But when the customer is not logined and at the beginning added products to cart, then go to cart of checkout and login -> the address step is open -> press the next button -> address step is open again. And only after two taps of next button, opens the 3rd step - shipping. Please advice, how to fix it?")* I have resolve this issue by replace hikashop login form to joomla login form. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTE5MS1wcm9ibGVtLXdpdGgtY2hlY2tvdXQtZmxvdz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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