[Skip to main content](#vessel-content) # Checkout problem with Firefox after 2.2.0 update ## - **[otx](/forum/user/14566-otx "View otx's Profile")** - [![otx's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14566-otx "View otx's Profile") Topic Author - [ Offline](/forum/user/14566-otx) Less More - Posts: 53 - Thank you received: 2 - - 13 years 3 months ago - 13 years 3 months ago [\#113558](#113558) by [otx](/forum/user/14566-otx "View otx's Profile") *[Checkout problem with Firefox after 2.2.0 update](/forum/3-bug-report/85196-checkout-problem-with-firefox-after-2-2-0-update#113558 "Hi, After upgrading to 2.2.0 business users who use Firefox can't finalize their orders. On the final step the page reloads the same content. With Chrome we don't have this problem. It's a serious problem for us, right now our customers are placing their orders on phone. Please help. Edit: doesn't works with Opera, either. Regards, Dezso Markon vitaking.ro")* was created by *[otx](/forum/user/14566-otx "View otx's Profile")* Hi, After upgrading to 2.2.0 business users who use Firefox can't finalize their orders. On the final step the page reloads the same content. With Chrome we don't have this problem. It's a serious problem for us, right now our customers are placing their orders on phone. Please help. Edit: doesn't works with Opera, either. Regards, Dezso Markon vitaking.ro Last edit: 13 years 3 months ago by [otx](/forum/user/14566-otx "View otx's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTE5Ni1jaGVja291dC1wcm9ibGVtLXdpdGgtZmlyZWZveC1hZnRlci0yLTItMC11cGRhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 3 months ago [\#113560](#113560) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Checkout problem with Firefox after 2.2.0 update](/forum/3-bug-report/85196-checkout-problem-with-firefox-after-2-2-0-update#113560 "Hi, After upgrading to 2.2.0 business users who use Firefox can't finalize their orders. On the final step the page reloads the same content. With Chrome we don't have this problem. It's a serious problem for us, right now our customers are placing their orders on phone. Please help. Edit: doesn't works with Opera, either. Regards, Dezso Markon vitaking.ro")* Hi, Can you give us a link to your website in order to see from where the problem come ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTE5Ni1jaGVja291dC1wcm9ibGVtLXdpdGgtZmlyZWZveC1hZnRlci0yLTItMC11cGRhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[otx](/forum/user/14566-otx "View otx's Profile")** - [![otx's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14566-otx "View otx's Profile") Topic Author - [ Offline](/forum/user/14566-otx) Less More - Posts: 53 - Thank you received: 2 - - 13 years 3 months ago [\#113564](#113564) by [otx](/forum/user/14566-otx "View otx's Profile") Replied by *[otx](/forum/user/14566-otx "View otx's Profile")* on topic *[Checkout problem with Firefox after 2.2.0 update](/forum/3-bug-report/85196-checkout-problem-with-firefox-after-2-2-0-update#113564 "Hi, After upgrading to 2.2.0 business users who use Firefox can't finalize their orders. On the final step the page reloads the same content. With Chrome we don't have this problem. It's a serious problem for us, right now our customers are placing their orders on phone. Please help. Edit: doesn't works with Opera, either. Regards, Dezso Markon vitaking.ro")* Hi, [ www.vitaking.ro/](http://www.vitaking.ro/) In the meantime I have upgraded to the latest 2.2.0 version (I saw there is new one), and now the Firefox give us an empty cart message.... Regards, Dezso Markon vitaking.ro Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTE5Ni1jaGVja291dC1wcm9ibGVtLXdpdGgtZmlyZWZveC1hZnRlci0yLTItMC11cGRhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[otx](/forum/user/14566-otx "View otx's Profile")** - [![otx's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14566-otx "View otx's Profile") Topic Author - [ Offline](/forum/user/14566-otx) Less More - Posts: 53 - Thank you received: 2 - - 13 years 3 months ago [\#113566](#113566) by [otx](/forum/user/14566-otx "View otx's Profile") Replied by *[otx](/forum/user/14566-otx "View otx's Profile")* on topic *[Checkout problem with Firefox after 2.2.0 update](/forum/3-bug-report/85196-checkout-problem-with-firefox-after-2-2-0-update#113566 "Hi, After upgrading to 2.2.0 business users who use Firefox can't finalize their orders. On the final step the page reloads the same content. With Chrome we don't have this problem. It's a serious problem for us, right now our customers are placing their orders on phone. Please help. Edit: doesn't works with Opera, either. Regards, Dezso Markon vitaking.ro")* Dear Xavier, In the meantime I have made an exact duplicate of the site and I can send you an administrator link and password for this if you want. This is a non-production site, so you can experiment at your like. How can I send you the login details? Regards, Dezso Markon vitaking.ro Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTE5Ni1jaGVja291dC1wcm9ibGVtLXdpdGgtZmlyZWZveC1hZnRlci0yLTItMC11cGRhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 3 months ago [\#113568](#113568) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Checkout problem with Firefox after 2.2.0 update](/forum/3-bug-report/85196-checkout-problem-with-firefox-after-2-2-0-update#113568 "Hi, After upgrading to 2.2.0 business users who use Firefox can't finalize their orders. On the final step the page reloads the same content. With Chrome we don't have this problem. It's a serious problem for us, right now our customers are placing their orders on phone. Please help. Edit: doesn't works with Opera, either. Regards, Dezso Markon vitaking.ro")* Can you give us a test account to test the checkout ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTE5Ni1jaGVja291dC1wcm9ibGVtLXdpdGgtZmlyZWZveC1hZnRlci0yLTItMC11cGRhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[otx](/forum/user/14566-otx "View otx's Profile")** - [![otx's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14566-otx "View otx's Profile") Topic Author - [ Offline](/forum/user/14566-otx) Less More - Posts: 53 - Thank you received: 2 - - 13 years 3 months ago [\#113575](#113575) by [otx](/forum/user/14566-otx "View otx's Profile") Replied by *[otx](/forum/user/14566-otx "View otx's Profile")* on topic *[Checkout problem with Firefox after 2.2.0 update](/forum/3-bug-report/85196-checkout-problem-with-firefox-after-2-2-0-update#113575 "Hi, After upgrading to 2.2.0 business users who use Firefox can't finalize their orders. On the final step the page reloads the same content. With Chrome we don't have this problem. It's a serious problem for us, right now our customers are placing their orders on phone. Please help. Edit: doesn't works with Opera, either. Regards, Dezso Markon vitaking.ro")* Hi, I just sent you the details in private message. Regards, Dezso Markon vitaking.ro Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTE5Ni1jaGVja291dC1wcm9ibGVtLXdpdGgtZmlyZWZveC1hZnRlci0yLTItMC11cGRhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[otx](/forum/user/14566-otx "View otx's Profile")** - [![otx's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14566-otx "View otx's Profile") Topic Author - [ Offline](/forum/user/14566-otx) Less More - Posts: 53 - Thank you received: 2 - - 13 years 3 months ago - 13 years 3 months ago [\#113584](#113584) by [otx](/forum/user/14566-otx "View otx's Profile") Replied by *[otx](/forum/user/14566-otx "View otx's Profile")* on topic *[Checkout problem with Firefox after 2.2.0 update](/forum/3-bug-report/85196-checkout-problem-with-firefox-after-2-2-0-update#113584 "Hi, After upgrading to 2.2.0 business users who use Firefox can't finalize their orders. On the final step the page reloads the same content. With Chrome we don't have this problem. It's a serious problem for us, right now our customers are placing their orders on phone. Please help. Edit: doesn't works with Opera, either. Regards, Dezso Markon vitaking.ro")* Dear Xavier, Do we have a way to downgrade to the previous version of Hikashop? This upgrade went sort of catastrophic for us. Of course, we have tested on a test site before the upgrade, but unfortunately only with Chromium (we are using linux). Unfortunately we have observed that something went wrong only after the 4th day, when our clients started to place their orders on phone. We had some feedbacks regarding this problem, but as we couldn't reproduce with chromium, we fought that maybe the users are doing something wrong. But now our site works ONLY with webkit based browsers and nothing else. Of course we have backups, but in this way we would louse our latest clients data. So can we somehow downgrade our shop to the previous version until this problem gets sorted out? Regards, Dezso Markon vitaking.ro Last edit: 13 years 3 months ago by [otx](/forum/user/14566-otx "View otx's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTE5Ni1jaGVja291dC1wcm9ibGVtLXdpdGgtZmlyZWZveC1hZnRlci0yLTItMC11cGRhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[otx](/forum/user/14566-otx "View otx's Profile")** - [![otx's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14566-otx "View otx's Profile") Topic Author - [ Offline](/forum/user/14566-otx) Less More - Posts: 53 - Thank you received: 2 - - 13 years 3 months ago [\#113594](#113594) by [otx](/forum/user/14566-otx "View otx's Profile") Replied by *[otx](/forum/user/14566-otx "View otx's Profile")* on topic *[Checkout problem with Firefox after 2.2.0 update](/forum/3-bug-report/85196-checkout-problem-with-firefox-after-2-2-0-update#113594 "Hi, After upgrading to 2.2.0 business users who use Firefox can't finalize their orders. On the final step the page reloads the same content. With Chrome we don't have this problem. It's a serious problem for us, right now our customers are placing their orders on phone. Please help. Edit: doesn't works with Opera, either. Regards, Dezso Markon vitaking.ro")* Hi, After 2 hours of struggling we finally downgraded to the 2.1.3 version and everything works as expected. Lesson learned: before upgrade always check every possible combination of operating systems and browsers. Version 2.1.3 on our server works with every browser, version 2.2.0 ONLY with webkit based browsers. Regards, Dezso Markon, vitaking.ro Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTE5Ni1jaGVja291dC1wcm9ibGVtLXdpdGgtZmlyZWZveC1hZnRlci0yLTItMC11cGRhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14279 - - 13 years 3 months ago [\#113639](#113639) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Checkout problem with Firefox after 2.2.0 update](/forum/3-bug-report/85196-checkout-problem-with-firefox-after-2-2-0-update#113639 "Hi, After upgrading to 2.2.0 business users who use Firefox can't finalize their orders. On the final step the page reloads the same content. With Chrome we don't have this problem. It's a serious problem for us, right now our customers are placing their orders on phone. Please help. Edit: doesn't works with Opera, either. Regards, Dezso Markon vitaking.ro")* Hi, No one else reported such issue so far. Version 2.2 works fine with Firefox and Opera. You can try it yourself on our demo website: [ demo.hikashop.com](http://demo.hikashop.com) So it must be something specific to your website, but hard to say what now that you downgraded and that it's working. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTE5Ni1jaGVja291dC1wcm9ibGVtLXdpdGgtZmlyZWZveC1hZnRlci0yLTItMC11cGRhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[otx](/forum/user/14566-otx "View otx's Profile")** - [![otx's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14566-otx "View otx's Profile") Topic Author - [ Offline](/forum/user/14566-otx) Less More - Posts: 53 - Thank you received: 2 - - 13 years 3 months ago [\#113651](#113651) by [otx](/forum/user/14566-otx "View otx's Profile") Replied by *[otx](/forum/user/14566-otx "View otx's Profile")* on topic *[Checkout problem with Firefox after 2.2.0 update](/forum/3-bug-report/85196-checkout-problem-with-firefox-after-2-2-0-update#113651 "Hi, After upgrading to 2.2.0 business users who use Firefox can't finalize their orders. On the final step the page reloads the same content. With Chrome we don't have this problem. It's a serious problem for us, right now our customers are placing their orders on phone. Please help. Edit: doesn't works with Opera, either. Regards, Dezso Markon vitaking.ro")* Dear Nicolas, I have a test site with Hikashop version 2.2.0. I sent you the details in private. Regards, Dezso Markon Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTE5Ni1jaGVja291dC1wcm9ibGVtLXdpdGgtZmlyZWZveC1hZnRlci0yLTItMC11cGRhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14279 - - 13 years 3 months ago - 13 years 3 months ago [\#113843](#113843) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Checkout problem with Firefox after 2.2.0 update](/forum/3-bug-report/85196-checkout-problem-with-firefox-after-2-2-0-update#113843 "Hi, After upgrading to 2.2.0 business users who use Firefox can't finalize their orders. On the final step the page reloads the same content. With Chrome we don't have this problem. It's a serious problem for us, right now our customers are placing their orders on phone. Please help. Edit: doesn't works with Opera, either. Regards, Dezso Markon vitaking.ro")* Ok I think I found the issue. It happens only when you have shipping, on joomla 2.5 and with the CSS display mode configured for the buttons. Change the code: Code: if(shippings) { shippings = shippings.value.split(";"); for(var i = 0; i < shippings.length; i++) { if(!varform.elements["hikashop_shipping_" + shippings[i] ] || !isSelected(varform.elements["hikashop_shipping_" + shippings[i] ])) { alert("'. JText::_('SELECT_SHIPPING',true).'"); return false; } } } to Code: if(shippings) { var selectedShippings = new Array(); if(shippings.value){ selectedShippings.push(shippings.value.split(";")); }else{ for(var a=0; a < shippings.length; a++){ if(shippings[a].checked && shippings[a].value.length>0) selectedShippings.push(shippings[a].value); } } for(var i = 0; i < selectedShippings.length; i++) { if(!varform.elements["hikashop_shipping_" + selectedShippings[i] ] || !isSelected(varform.elements["hikashop_shipping_" + selectedShippings[i] ])) { alert("'. JText::_('SELECT_SHIPPING',true).'"); return false; } } } in components/com_hikashop/views/checkout/view.html.php and that should fix the problem. Last edit: 13 years 3 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). The following user(s) said Thank You: [otx](/forum/user/14566-otx "View otx's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTE5Ni1jaGVja291dC1wcm9ibGVtLXdpdGgtZmlyZWZveC1hZnRlci0yLTItMC11cGRhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[otx](/forum/user/14566-otx "View otx's Profile")** - [![otx's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14566-otx "View otx's Profile") Topic Author - [ Offline](/forum/user/14566-otx) Less More - Posts: 53 - Thank you received: 2 - - 13 years 3 months ago [\#113867](#113867) by [otx](/forum/user/14566-otx "View otx's Profile") Replied by *[otx](/forum/user/14566-otx "View otx's Profile")* on topic *[Checkout problem with Firefox after 2.2.0 update](/forum/3-bug-report/85196-checkout-problem-with-firefox-after-2-2-0-update#113867 "Hi, After upgrading to 2.2.0 business users who use Firefox can't finalize their orders. On the final step the page reloads the same content. With Chrome we don't have this problem. It's a serious problem for us, right now our customers are placing their orders on phone. Please help. Edit: doesn't works with Opera, either. Regards, Dezso Markon vitaking.ro")* Dear Nicolas, Thank you for this quick fix. One more question: Is this modification will be part of a future Hikashop edition, or I have to take care of this myself after each update? Regards, Dezso Markon vitaking.ro Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTE5Ni1jaGVja291dC1wcm9ibGVtLXdpdGgtZmlyZWZveC1hZnRlci0yLTItMC11cGRhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14279 - - 13 years 3 months ago [\#113935](#113935) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Checkout problem with Firefox after 2.2.0 update](/forum/3-bug-report/85196-checkout-problem-with-firefox-after-2-2-0-update#113935 "Hi, After upgrading to 2.2.0 business users who use Firefox can't finalize their orders. On the final step the page reloads the same content. With Chrome we don't have this problem. It's a serious problem for us, right now our customers are placing their orders on phone. Please help. Edit: doesn't works with Opera, either. Regards, Dezso Markon vitaking.ro")* It will be in next versions of HikaShop yes. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTE5Ni1jaGVja291dC1wcm9ibGVtLXdpdGgtZmlyZWZveC1hZnRlci0yLTItMC11cGRhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ilovekratom](/forum/user/10051-ilovekratom "View ilovekratom's Profile")** - [![ilovekratom's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-07-23.jpg)](/forum/user/10051-ilovekratom "View ilovekratom's Profile") - [ Offline](/forum/user/10051-ilovekratom) Less More - Posts: 66 - Thank you received: 2 - - - - 13 years 3 months ago [\#114255](#114255) by [ilovekratom](/forum/user/10051-ilovekratom "View ilovekratom's Profile") Replied by *[ilovekratom](/forum/user/10051-ilovekratom "View ilovekratom's Profile")* on topic *[Checkout problem with Firefox after 2.2.0 update](/forum/3-bug-report/85196-checkout-problem-with-firefox-after-2-2-0-update#114255 "Hi, After upgrading to 2.2.0 business users who use Firefox can't finalize their orders. On the final step the page reloads the same content. With Chrome we don't have this problem. It's a serious problem for us, right now our customers are placing their orders on phone. Please help. Edit: doesn't works with Opera, either. Regards, Dezso Markon vitaking.ro")* Yep, the same issue occurred when I updated to Hikashop version 2.2.0 about 2- minutes ago, but I applied the code fix and it works in Firefox now. Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTE5Ni1jaGVja291dC1wcm9ibGVtLXdpdGgtZmlyZWZveC1hZnRlci0yLTItMC11cGRhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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