[Skip to main content](#vessel-content) # Problem with registration ## - **[jrm](/forum/user/7525-jrm "View jrm's Profile")** - [![jrm's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7525-jrm "View jrm's Profile") Topic Author - [ Offline](/forum/user/7525-jrm) Less More - Posts: 30 - Thank you received: 0 - - 13 years 3 months ago - 13 years 3 months ago [\#114658](#114658) by [jrm](/forum/user/7525-jrm "View jrm's Profile") *[Problem with registration](/forum/3-bug-report/85505-problem-with-registration#114658 "Hi, Yesterday, I upgraded Hikashop Business to the latest version. Then, I noticed that admin registration emails were not getting through, and user registration email were slightly garbled (showing s). On testing, I found that if a user added a product to the cat, then registered as part of checkout, the user would be informed that (a) You must provide at least one recipient email address, and (b) The product is not available, your cart is empty. I cleared (a) by turning of the admin email on registration. However, I am left with (b). The user synchronisation plugin is enabled. I have carried out a further manual update to Hikashop business, with no change. I am reaching the limit of my skills on this one... help, please! You can see it happening at www.bajannav.com - choose a free product to purchase. Best regards, John")* was created by *[jrm](/forum/user/7525-jrm "View jrm's Profile")* Hi, Yesterday, I upgraded Hikashop Business to the latest version. Then, I noticed that admin registration emails were not getting through, and user registration email were slightly garbled (showing <br/>s). On testing, I found that if a user added a product to the cat, then registered as part of checkout, the user would be informed that (a) You must provide at least one recipient email address, and (b) The product is not available, your cart is empty. I cleared (a) by turning of the admin email on registration. However, I am left with (b). The user synchronisation plugin is enabled. I have carried out a further manual update to Hikashop business, with no change. I am reaching the limit of my skills on this one... help, please! You can see it happening at [ www.bajannav.com](http://www.bajannav.com) - choose a free product to purchase. Best regards, John Last edit: 13 years 3 months ago by [jrm](/forum/user/7525-jrm "View jrm's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTUwNS1wcm9ibGVtLXdpdGgtcmVnaXN0cmF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jrm](/forum/user/7525-jrm "View jrm's Profile")** - [![jrm's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7525-jrm "View jrm's Profile") Topic Author - [ Offline](/forum/user/7525-jrm) Less More - Posts: 30 - Thank you received: 0 - - 13 years 3 months ago [\#114743](#114743) by [jrm](/forum/user/7525-jrm "View jrm's Profile") Replied by *[jrm](/forum/user/7525-jrm "View jrm's Profile")* on topic *[Problem with registration](/forum/3-bug-report/85505-problem-with-registration#114743 "Hi, Yesterday, I upgraded Hikashop Business to the latest version. Then, I noticed that admin registration emails were not getting through, and user registration email were slightly garbled (showing s). On testing, I found that if a user added a product to the cat, then registered as part of checkout, the user would be informed that (a) You must provide at least one recipient email address, and (b) The product is not available, your cart is empty. I cleared (a) by turning of the admin email on registration. However, I am left with (b). The user synchronisation plugin is enabled. I have carried out a further manual update to Hikashop business, with no change. I am reaching the limit of my skills on this one... help, please! You can see it happening at www.bajannav.com - choose a free product to purchase. Best regards, John")* Is it possible to have some assistance, please. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTUwNS1wcm9ibGVtLXdpdGgtcmVnaXN0cmF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Away](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26395 - Thank you received: 4077 - - [](http://obsi.dev) - 13 years 3 months ago [\#114745](#114745) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Problem with registration](/forum/3-bug-report/85505-problem-with-registration#114745 "Hi, Yesterday, I upgraded Hikashop Business to the latest version. Then, I noticed that admin registration emails were not getting through, and user registration email were slightly garbled (showing s). On testing, I found that if a user added a product to the cat, then registered as part of checkout, the user would be informed that (a) You must provide at least one recipient email address, and (b) The product is not available, your cart is empty. I cleared (a) by turning of the admin email on registration. However, I am left with (b). The user synchronisation plugin is enabled. I have carried out a further manual update to Hikashop business, with no change. I am reaching the limit of my skills on this one... help, please! You can see it happening at www.bajannav.com - choose a free product to purchase. Best regards, John")* Hi, 1. I don't think it come from the upgrade 2. I am sorry but I have some difficulties to understand your problems. 3. Your store is not accessible. 4. We have a ticket system and old message have an higher priority. By answering to your message you are loosing your place in the queue. I was looking to your ticket and your website (trying to access to a product) when I saw that you answered in this thread. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTUwNS1wcm9ibGVtLXdpdGgtcmVnaXN0cmF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jrm](/forum/user/7525-jrm "View jrm's Profile")** - [![jrm's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7525-jrm "View jrm's Profile") Topic Author - [ Offline](/forum/user/7525-jrm) Less More - Posts: 30 - Thank you received: 0 - - 13 years 3 months ago [\#114746](#114746) by [jrm](/forum/user/7525-jrm "View jrm's Profile") Replied by *[jrm](/forum/user/7525-jrm "View jrm's Profile")* on topic *[Problem with registration](/forum/3-bug-report/85505-problem-with-registration#114746 "Hi, Yesterday, I upgraded Hikashop Business to the latest version. Then, I noticed that admin registration emails were not getting through, and user registration email were slightly garbled (showing s). On testing, I found that if a user added a product to the cat, then registered as part of checkout, the user would be informed that (a) You must provide at least one recipient email address, and (b) The product is not available, your cart is empty. I cleared (a) by turning of the admin email on registration. However, I am left with (b). The user synchronisation plugin is enabled. I have carried out a further manual update to Hikashop business, with no change. I am reaching the limit of my skills on this one... help, please! You can see it happening at www.bajannav.com - choose a free product to purchase. Best regards, John")* My store is not accessible because I am trying to solve the problem - we have had no sales all day! I have now updated all Joomla core files, and I still have the same problem. If I switch off the "redirect registration to Hikashop" plugin, normal Joomla registration works OK, and emails to both admin and user are sent. However, as soon as I turn on the 'redirect registration to Hikashop' plugin, the problem returns. The store is now accessible. Regards, John Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTUwNS1wcm9ibGVtLXdpdGgtcmVnaXN0cmF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Away](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26395 - Thank you received: 4077 - - [](http://obsi.dev) - 13 years 3 months ago [\#114749](#114749) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Problem with registration](/forum/3-bug-report/85505-problem-with-registration#114749 "Hi, Yesterday, I upgraded Hikashop Business to the latest version. Then, I noticed that admin registration emails were not getting through, and user registration email were slightly garbled (showing s). On testing, I found that if a user added a product to the cat, then registered as part of checkout, the user would be informed that (a) You must provide at least one recipient email address, and (b) The product is not available, your cart is empty. I cleared (a) by turning of the admin email on registration. However, I am left with (b). The user synchronisation plugin is enabled. I have carried out a further manual update to Hikashop business, with no change. I am reaching the limit of my skills on this one... help, please! You can see it happening at www.bajannav.com - choose a free product to purchase. Best regards, John")* Hi, Can you give us a screenshot of your HikaShop configuration (for the register part) and another one for your emails. I received the HTML version of the message but in plain text. We have to know if your emails are overridden or not, and how they are configured. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTUwNS1wcm9ibGVtLXdpdGgtcmVnaXN0cmF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jrm](/forum/user/7525-jrm "View jrm's Profile")** - [![jrm's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7525-jrm "View jrm's Profile") Topic Author - [ Offline](/forum/user/7525-jrm) Less More - Posts: 30 - Thank you received: 0 - - 13 years 3 months ago - 13 years 3 months ago [\#114750](#114750) by [jrm](/forum/user/7525-jrm "View jrm's Profile") Replied by *[jrm](/forum/user/7525-jrm "View jrm's Profile")* on topic *[Problem with registration](/forum/3-bug-report/85505-problem-with-registration#114750 "Hi, Yesterday, I upgraded Hikashop Business to the latest version. Then, I noticed that admin registration emails were not getting through, and user registration email were slightly garbled (showing s). On testing, I found that if a user added a product to the cat, then registered as part of checkout, the user would be informed that (a) You must provide at least one recipient email address, and (b) The product is not available, your cart is empty. I cleared (a) by turning of the admin email on registration. However, I am left with (b). The user synchronisation plugin is enabled. I have carried out a further manual update to Hikashop business, with no change. I am reaching the limit of my skills on this one... help, please! You can see it happening at www.bajannav.com - choose a free product to purchase. Best regards, John")* Jerome, Would you prefer to go into the back-end yourself? Give me an email address, and I'll send you an admin log-in. John - [ ![Emails.jpg](/forum/attachment/11238?download=1) ](/forum/attachment/11238?download=1 "Emails.jpg") [ ](/forum/attachment/11238?download=1 "Emails.jpg") - [ ![Registration.jpg](/forum/attachment/11239?download=1) ](/forum/attachment/11239?download=1 "Registration.jpg") [ ](/forum/attachment/11239?download=1 "Registration.jpg") - [ ![Emails2.jpg](/forum/attachment/11240?download=1) ](/forum/attachment/11240?download=1 "Emails2.jpg") [ ](/forum/attachment/11240?download=1 "Emails2.jpg") Last edit: 13 years 3 months ago by [jrm](/forum/user/7525-jrm "View jrm's Profile"). Reason: Added pics Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTUwNS1wcm9ibGVtLXdpdGgtcmVnaXN0cmF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14293 - - 13 years 3 months ago [\#114776](#114776) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problem with registration](/forum/3-bug-report/85505-problem-with-registration#114776 "Hi, Yesterday, I upgraded Hikashop Business to the latest version. Then, I noticed that admin registration emails were not getting through, and user registration email were slightly garbled (showing s). On testing, I found that if a user added a product to the cat, then registered as part of checkout, the user would be informed that (a) You must provide at least one recipient email address, and (b) The product is not available, your cart is empty. I cleared (a) by turning of the admin email on registration. However, I am left with (b). The user synchronisation plugin is enabled. I have carried out a further manual update to Hikashop business, with no change. I am reaching the limit of my skills on this one... help, please! You can see it happening at www.bajannav.com - choose a free product to purchase. Best regards, John")* Hi, From what we could guess (we can't reproduce the problem on our end), there is something which breaks the configuration system, preventing HikaShop to load the settings after the registration on your website. We've added a patch to force the reload of the configuration system if it is not conform to what it should be when a setting is requested. That should hopefully circumvent the problem. Please download again the 2.2 version on our website and install it on yours. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTUwNS1wcm9ibGVtLXdpdGgtcmVnaXN0cmF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jrm](/forum/user/7525-jrm "View jrm's Profile")** - [![jrm's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7525-jrm "View jrm's Profile") Topic Author - [ Offline](/forum/user/7525-jrm) Less More - Posts: 30 - Thank you received: 0 - - 13 years 3 months ago [\#114784](#114784) by [jrm](/forum/user/7525-jrm "View jrm's Profile") Replied by *[jrm](/forum/user/7525-jrm "View jrm's Profile")* on topic *[Problem with registration](/forum/3-bug-report/85505-problem-with-registration#114784 "Hi, Yesterday, I upgraded Hikashop Business to the latest version. Then, I noticed that admin registration emails were not getting through, and user registration email were slightly garbled (showing s). On testing, I found that if a user added a product to the cat, then registered as part of checkout, the user would be informed that (a) You must provide at least one recipient email address, and (b) The product is not available, your cart is empty. I cleared (a) by turning of the admin email on registration. However, I am left with (b). The user synchronisation plugin is enabled. I have carried out a further manual update to Hikashop business, with no change. I am reaching the limit of my skills on this one... help, please! You can see it happening at www.bajannav.com - choose a free product to purchase. Best regards, John")* Hi Nicolas, Thanks - I'll try it in a moment. It was working OK before the update - something must have changed. Best regards, John Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTUwNS1wcm9ibGVtLXdpdGgtcmVnaXN0cmF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jrm](/forum/user/7525-jrm "View jrm's Profile")** - [![jrm's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7525-jrm "View jrm's Profile") Topic Author - [ Offline](/forum/user/7525-jrm) Less More - Posts: 30 - Thank you received: 0 - - 13 years 3 months ago [\#114789](#114789) by [jrm](/forum/user/7525-jrm "View jrm's Profile") Replied by *[jrm](/forum/user/7525-jrm "View jrm's Profile")* on topic *[Problem with registration](/forum/3-bug-report/85505-problem-with-registration#114789 "Hi, Yesterday, I upgraded Hikashop Business to the latest version. Then, I noticed that admin registration emails were not getting through, and user registration email were slightly garbled (showing s). On testing, I found that if a user added a product to the cat, then registered as part of checkout, the user would be informed that (a) You must provide at least one recipient email address, and (b) The product is not available, your cart is empty. I cleared (a) by turning of the admin email on registration. However, I am left with (b). The user synchronisation plugin is enabled. I have carried out a further manual update to Hikashop business, with no change. I am reaching the limit of my skills on this one... help, please! You can see it happening at www.bajannav.com - choose a free product to purchase. Best regards, John")* Hi Nicolas and Jerome, C'est fabuleux! Merci beaucoup. It is back to normal. You guys must be the fastest coders in the business. I can now enjoy my weekend! Best regards, John Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTUwNS1wcm9ibGVtLXdpdGgtcmVnaXN0cmF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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