[Skip to main content](#vessel-content) # Blank Page After User registration. ## - **[missmonica](/forum/user/25117-missmonica "View missmonica's Profile")** - [![missmonica's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-07-21.jpg)](/forum/user/25117-missmonica "View missmonica's Profile") Topic Author - [ Offline](/forum/user/25117-missmonica) Less More - Posts: 29 - Thank you received: 0 - - - 13 years 3 months ago [\#115518](#115518) by [missmonica](/forum/user/25117-missmonica "View missmonica's Profile") *[Blank Page After User registration.](/forum/3-bug-report/85724-blank-page-after-user-registration#115518 "Hello, I am still testing Hikashop to see if it will be suitable for a client. When testing registration during checkout - once checkout is complete the user is redirected to a blank page. This is the link of the page: www.webmage.co.uk/joomla3/index.php/hika...ctivate_page/lang-en Could I be advised on how to place some text on this page to inform the user to check their email for registration confirmation? Many thanks, Monica.")* was created by *[missmonica](/forum/user/25117-missmonica "View missmonica's Profile")* Hello, I am still testing Hikashop to see if it will be suitable for a client. When testing registration during checkout - once checkout is complete the user is redirected to a blank page. This is the link of the page: [ www.webmage.co.uk/joomla3/index.php/hika...ctivate\_page/lang-en](http://www.webmage.co.uk/joomla3/index.php/hikashop-menu-for-products-listing/checkout/activate_page/lang-en) Could I be advised on how to place some text on this page to inform the user to check their email for registration confirmation? Many thanks, Monica. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTcyNC1ibGFuay1wYWdlLWFmdGVyLXVzZXItcmVnaXN0cmF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 3 months ago [\#115524](#115524) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Blank Page After User registration.](/forum/3-bug-report/85724-blank-page-after-user-registration#115524 "Hello, I am still testing Hikashop to see if it will be suitable for a client. When testing registration during checkout - once checkout is complete the user is redirected to a blank page. This is the link of the page: www.webmage.co.uk/joomla3/index.php/hika...ctivate_page/lang-en Could I be advised on how to place some text on this page to inform the user to check their email for registration confirmation? Many thanks, Monica.")* Hello, I think that you'll probably find some answer through this [ thread](http://www.hikashop.com/fr/forum/4-how-to/46828-account-creation-message-in-wrong-place.html): > It's probably because you added the jdoc include tag in a place of your template which is not displayed when not in a specific menu of your website. > > Try to set the option "force a menu on checkout" in the checkout tab of the configuration and that might help. Hope this will help you a little. The following user(s) said Thank You: [missmonica](/forum/user/25117-missmonica "View missmonica's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTcyNC1ibGFuay1wYWdlLWFmdGVyLXVzZXItcmVnaXN0cmF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[missmonica](/forum/user/25117-missmonica "View missmonica's Profile")** - [![missmonica's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-07-21.jpg)](/forum/user/25117-missmonica "View missmonica's Profile") Topic Author - [ Offline](/forum/user/25117-missmonica) Less More - Posts: 29 - Thank you received: 0 - - - 13 years 3 months ago [\#115552](#115552) by [missmonica](/forum/user/25117-missmonica "View missmonica's Profile") Replied by *[missmonica](/forum/user/25117-missmonica "View missmonica's Profile")* on topic *[Blank Page After User registration.](/forum/3-bug-report/85724-blank-page-after-user-registration#115552 "Hello, I am still testing Hikashop to see if it will be suitable for a client. When testing registration during checkout - once checkout is complete the user is redirected to a blank page. This is the link of the page: www.webmage.co.uk/joomla3/index.php/hika...ctivate_page/lang-en Could I be advised on how to place some text on this page to inform the user to check their email for registration confirmation? Many thanks, Monica.")* Thank you I will try this when I get home tonight to see if it works. Will let you know how it goes. Many thanks, Monica. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTcyNC1ibGFuay1wYWdlLWFmdGVyLXVzZXItcmVnaXN0cmF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[missmonica](/forum/user/25117-missmonica "View missmonica's Profile")** - [![missmonica's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-07-21.jpg)](/forum/user/25117-missmonica "View missmonica's Profile") Topic Author - [ Offline](/forum/user/25117-missmonica) Less More - Posts: 29 - Thank you received: 0 - - - 13 years 3 months ago [\#115596](#115596) by [missmonica](/forum/user/25117-missmonica "View missmonica's Profile") Replied by *[missmonica](/forum/user/25117-missmonica "View missmonica's Profile")* on topic *[Blank Page After User registration.](/forum/3-bug-report/85724-blank-page-after-user-registration#115596 "Hello, I am still testing Hikashop to see if it will be suitable for a client. When testing registration during checkout - once checkout is complete the user is redirected to a blank page. This is the link of the page: www.webmage.co.uk/joomla3/index.php/hika...ctivate_page/lang-en Could I be advised on how to place some text on this page to inform the user to check their email for registration confirmation? Many thanks, Monica.")* > Mohamed Thelji wrote: Hello, > > I think that you'll probably find some answer through this [ thread](http://www.hikashop.com/fr/forum/4-how-to/46828-account-creation-message-in-wrong-place.html): > > > It's probably because you added the jdoc include tag in a place of your template which is not displayed when not in a specific menu of your website. > > > > Try to set the option "force a menu on checkout" in the checkout tab of the configuration and that might help. > > > Hope this will help you a little. Hi Mohamed, Thank you for your help today. I am not very good with joomla php - my skills are more HTML CSS, but you have set me on the right path to figuring out my problem. HikaSHop works fine in Joomla default template, Beez3, so I had a look at the index.php for Beez3 for the jdoc thing and have now added <jdoc:include type="message" /> to my template. It is originally only included inside an echo command: Code: echo artxPost(array('content' => '<jdoc:include type="message" />', 'classes' => ' wm-messages')); echo '<jdoc:include type="component" />'; so I think that was what stopped it working properly with HikaShop. Not sure if I have put the <jdoc:include type="message" /> in the right place but the registration is working now so I am very happy! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NTcyNC1ibGFuay1wYWdlLWFmdGVyLXVzZXItcmVnaXN0cmF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. 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