[Skip to main content](#vessel-content) # Fails to load Downlaods ## - **[TheCoreStylerz](/forum/user/27423-thecorestylerz "View TheCoreStylerz's Profile")** - [![TheCoreStylerz's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27423-thecorestylerz "View TheCoreStylerz's Profile") Topic Author - [ Offline](/forum/user/27423-thecorestylerz) Less More - Posts: 10 - Thank you received: 0 - - 12 years 11 months ago - 12 years 11 months ago [\#132425](#132425) by [TheCoreStylerz](/forum/user/27423-thecorestylerz "View TheCoreStylerz's Profile") *[Fails to load Downlaods](/forum/3-bug-report/863609-fails-to-load-downlaods#132425 "-- HikaShop version -- : 2.2 -- Joomla version -- : 2.5.x latest Hi support. I have some problems with downloads: For some people their downloads are not displayed in the downloads page also if the order is ok and visible also from frontend page. An user reported me with these images: I changed the "download" file but i tried with other accounts like super admin and new files are displayed correctly.")* was created by *[TheCoreStylerz](/forum/user/27423-thecorestylerz "View TheCoreStylerz's Profile")* -- HikaShop version -- : 2.2 -- Joomla version -- : 2.5.x latest Hi support. I have some problems with downloads: For some people their downloads are not displayed in the downloads page also if the order is ok and visible also from frontend page. An user reported me with these images: [ ![h1049063.jpg](/forum/attachment/13668) ](/forum/attachment/13668 "h1049063.jpg") I changed the "download" file but i tried with other accounts like super admin and new files are displayed correctly. - [ ![h1049063.jpg](/forum/attachment/13668) ](/forum/attachment/13668 "h1049063.jpg") [ ](/forum/attachment/13668?download=1 "h1049063.jpg") - [ ![ha7ac6e2.jpg](/forum/attachment/13670) ](/forum/attachment/13670 "ha7ac6e2.jpg") [ ](/forum/attachment/13670?download=1 "ha7ac6e2.jpg") Last edit: 12 years 11 months ago by [TheCoreStylerz](/forum/user/27423-thecorestylerz "View TheCoreStylerz's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NjM2MDktZmFpbHMtdG8tbG9hZC1kb3dubGFvZHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 11 months ago [\#132455](#132455) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Fails to load Downlaods](/forum/3-bug-report/863609-fails-to-load-downlaods#132455 "-- HikaShop version -- : 2.2 -- Joomla version -- : 2.5.x latest Hi support. I have some problems with downloads: For some people their downloads are not displayed in the downloads page also if the order is ok and visible also from frontend page. An user reported me with these images: I changed the "download" file but i tried with other accounts like super admin and new files are displayed correctly.")* Hi, Please update to HikaShop 2.2.2 Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NjM2MDktZmFpbHMtdG8tbG9hZC1kb3dubGFvZHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[TheCoreStylerz](/forum/user/27423-thecorestylerz "View TheCoreStylerz's Profile")** - [![TheCoreStylerz's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27423-thecorestylerz "View TheCoreStylerz's Profile") Topic Author - [ Offline](/forum/user/27423-thecorestylerz) Less More - Posts: 10 - Thank you received: 0 - - 12 years 11 months ago [\#132461](#132461) by [TheCoreStylerz](/forum/user/27423-thecorestylerz "View TheCoreStylerz's Profile") Replied by *[TheCoreStylerz](/forum/user/27423-thecorestylerz "View TheCoreStylerz's Profile")* on topic *[Fails to load Downlaods](/forum/3-bug-report/863609-fails-to-load-downlaods#132461 "-- HikaShop version -- : 2.2 -- Joomla version -- : 2.5.x latest Hi support. I have some problems with downloads: For some people their downloads are not displayed in the downloads page also if the order is ok and visible also from frontend page. An user reported me with these images: I changed the "download" file but i tried with other accounts like super admin and new files are displayed correctly.")* > Jerome wrote: Hi, > > Please update to HikaShop 2.2.2 > > Regards, Sorry i forgot the.2 at the end. Im currently running 2.2.2 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NjM2MDktZmFpbHMtdG8tbG9hZC1kb3dubGFvZHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 11 months ago [\#132534](#132534) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Fails to load Downlaods](/forum/3-bug-report/863609-fails-to-load-downlaods#132534 "-- HikaShop version -- : 2.2 -- Joomla version -- : 2.5.x latest Hi support. I have some problems with downloads: For some people their downloads are not displayed in the downloads page also if the order is ok and visible also from frontend page. An user reported me with these images: I changed the "download" file but i tried with other accounts like super admin and new files are displayed correctly.")* Hi, Thanks to post a screenshot of this product download configuration in order to try to debug that on our end. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NjM2MDktZmFpbHMtdG8tbG9hZC1kb3dubGFvZHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[TheCoreStylerz](/forum/user/27423-thecorestylerz "View TheCoreStylerz's Profile")** - [![TheCoreStylerz's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27423-thecorestylerz "View TheCoreStylerz's Profile") Topic Author - [ Offline](/forum/user/27423-thecorestylerz) Less More - Posts: 10 - Thank you received: 0 - - 12 years 11 months ago [\#132955](#132955) by [TheCoreStylerz](/forum/user/27423-thecorestylerz "View TheCoreStylerz's Profile") Replied by *[TheCoreStylerz](/forum/user/27423-thecorestylerz "View TheCoreStylerz's Profile")* on topic *[Fails to load Downlaods](/forum/3-bug-report/863609-fails-to-load-downlaods#132955 "-- HikaShop version -- : 2.2 -- Joomla version -- : 2.5.x latest Hi support. I have some problems with downloads: For some people their downloads are not displayed in the downloads page also if the order is ok and visible also from frontend page. An user reported me with these images: I changed the "download" file but i tried with other accounts like super admin and new files are displayed correctly.")* You mean this? [ ![he20e424.PNG](/forum/attachment/13746) ](/forum/attachment/13746 "he20e424.PNG") - [ ![he20e424.PNG](/forum/attachment/13746) ](/forum/attachment/13746 "he20e424.PNG") [ ](/forum/attachment/13746?download=1 "he20e424.PNG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NjM2MDktZmFpbHMtdG8tbG9hZC1kb3dubGFvZHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 11 months ago - 12 years 11 months ago [\#133025](#133025) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Fails to load Downlaods](/forum/3-bug-report/863609-fails-to-load-downlaods#133025 "-- HikaShop version -- : 2.2 -- Joomla version -- : 2.5.x latest Hi support. I have some problems with downloads: For some people their downloads are not displayed in the downloads page also if the order is ok and visible also from frontend page. An user reported me with these images: I changed the "download" file but i tried with other accounts like super admin and new files are displayed correctly.")* Hi, He was talking about your **product configuration page**, where you have set your download file. Also, can you tell me what is the **order status** of the files which are not showing ? Last edit: 12 years 11 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NjM2MDktZmFpbHMtdG8tbG9hZC1kb3dubGFvZHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[TheCoreStylerz](/forum/user/27423-thecorestylerz "View TheCoreStylerz's Profile")** - [![TheCoreStylerz's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27423-thecorestylerz "View TheCoreStylerz's Profile") Topic Author - [ Offline](/forum/user/27423-thecorestylerz) Less More - Posts: 10 - Thank you received: 0 - - 12 years 11 months ago [\#133033](#133033) by [TheCoreStylerz](/forum/user/27423-thecorestylerz "View TheCoreStylerz's Profile") Replied by *[TheCoreStylerz](/forum/user/27423-thecorestylerz "View TheCoreStylerz's Profile")* on topic *[Fails to load Downlaods](/forum/3-bug-report/863609-fails-to-load-downlaods#133033 "-- HikaShop version -- : 2.2 -- Joomla version -- : 2.5.x latest Hi support. I have some problems with downloads: For some people their downloads are not displayed in the downloads page also if the order is ok and visible also from frontend page. An user reported me with these images: I changed the "download" file but i tried with other accounts like super admin and new files are displayed correctly.")* [ ![h87982a9.PNG](/forum/attachment/13761) ](/forum/attachment/13761 "h87982a9.PNG") User order was confirmed. - [ ![h87982a9.PNG](/forum/attachment/13761) ](/forum/attachment/13761 "h87982a9.PNG") [ ](/forum/attachment/13761?download=1 "h87982a9.PNG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NjM2MDktZmFpbHMtdG8tbG9hZC1kb3dubGFvZHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 11 months ago [\#133039](#133039) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Fails to load Downlaods](/forum/3-bug-report/863609-fails-to-load-downlaods#133039 "-- HikaShop version -- : 2.2 -- Joomla version -- : 2.5.x latest Hi support. I have some problems with downloads: For some people their downloads are not displayed in the downloads page also if the order is ok and visible also from frontend page. An user reported me with these images: I changed the "download" file but i tried with other accounts like super admin and new files are displayed correctly.")* Hi, It's not the page that Mohamed was talking about. He is talking about the product page edition in the backend. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NjM2MDktZmFpbHMtdG8tbG9hZC1kb3dubGFvZHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[TheCoreStylerz](/forum/user/27423-thecorestylerz "View TheCoreStylerz's Profile")** - [![TheCoreStylerz's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27423-thecorestylerz "View TheCoreStylerz's Profile") Topic Author - [ Offline](/forum/user/27423-thecorestylerz) Less More - Posts: 10 - Thank you received: 0 - - 12 years 11 months ago [\#133041](#133041) by [TheCoreStylerz](/forum/user/27423-thecorestylerz "View TheCoreStylerz's Profile") Replied by *[TheCoreStylerz](/forum/user/27423-thecorestylerz "View TheCoreStylerz's Profile")* on topic *[Fails to load Downlaods](/forum/3-bug-report/863609-fails-to-load-downlaods#133041 "-- HikaShop version -- : 2.2 -- Joomla version -- : 2.5.x latest Hi support. I have some problems with downloads: For some people their downloads are not displayed in the downloads page also if the order is ok and visible also from frontend page. An user reported me with these images: I changed the "download" file but i tried with other accounts like super admin and new files are displayed correctly.")* This? One tip. The product use price variants. - [ ![hae7ae6a.PNG](/forum/attachment/13765) ](/forum/attachment/13765 "hae7ae6a.PNG") [ ](/forum/attachment/13765?download=1 "hae7ae6a.PNG") - [ ![h4a23c99.PNG](/forum/attachment/13766) ](/forum/attachment/13766 "h4a23c99.PNG") [ ](/forum/attachment/13766?download=1 "h4a23c99.PNG") - [ ![h90db187.PNG](/forum/attachment/13767) ](/forum/attachment/13767 "h90db187.PNG") [ ](/forum/attachment/13767?download=1 "h90db187.PNG") - [ ![h72c797b.PNG](/forum/attachment/13768) ](/forum/attachment/13768 "h72c797b.PNG") [ ](/forum/attachment/13768?download=1 "h72c797b.PNG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NjM2MDktZmFpbHMtdG8tbG9hZC1kb3dubGFvZHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 11 months ago [\#133068](#133068) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Fails to load Downlaods](/forum/3-bug-report/863609-fails-to-load-downlaods#133068 "-- HikaShop version -- : 2.2 -- Joomla version -- : 2.5.x latest Hi support. I have some problems with downloads: For some people their downloads are not displayed in the downloads page also if the order is ok and visible also from frontend page. An user reported me with these images: I changed the "download" file but i tried with other accounts like super admin and new files are displayed correctly.")* Ok, can you give me a temporary back-end access through a private message so that I can test it myself ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NjM2MDktZmFpbHMtdG8tbG9hZC1kb3dubGFvZHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 11 months ago [\#133581](#133581) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Fails to load Downlaods](/forum/3-bug-report/863609-fails-to-load-downlaods#133581 "-- HikaShop version -- : 2.2 -- Joomla version -- : 2.5.x latest Hi support. I have some problems with downloads: For some people their downloads are not displayed in the downloads page also if the order is ok and visible also from frontend page. An user reported me with these images: I changed the "download" file but i tried with other accounts like super admin and new files are displayed correctly.")* I just tested it through your website and it seems to be working fine. - [ ![h95d07f1.png](/forum/attachment/13864) ](/forum/attachment/13864 "h95d07f1.png") [ ](/forum/attachment/13864?download=1 "h95d07f1.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NjM2MDktZmFpbHMtdG8tbG9hZC1kb3dubGFvZHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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