[Skip to main content](#vessel-content) # Order Total incorrect on Site ## - **[debodle](/forum/user/30918-debodle "View debodle's Profile")** - [![debodle's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30918-debodle "View debodle's Profile") Topic Author - [ Offline](/forum/user/30918-debodle) Less More - Posts: 29 - Thank you received: 0 - - 12 years 8 months ago [\#147022](#147022) by [debodle](/forum/user/30918-debodle "View debodle's Profile") Replied by *[debodle](/forum/user/30918-debodle "View debodle's Profile")* on topic *[Order Total incorrect on Site](/forum/3-bug-report/865949-order-total-incorrect-on-site?start=20#147022 "-- url of the page with the problem -- : www.equicooldown.com -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5.17 -- PHP version -- : 5.3.3 -- Browser(s) name and version -- : IE 10 -- Error-message(debug-mod must be tuned on) -- : Error_message Since I have had no update where I originally posted this issue in the "Checkout" forum and I believe this is a true bug in the software, I'm reposting in hopes that someone will look into this problem. We are using a 10% off coupon and when the order is totaled in the checkout portion, it is not correct. Below are screenshots that clearly show the problem: Order with shipping only - no coupon. Totals correctly: Order with coupon applied. Total is incorrect:")* Thank you for fixing that...however, it does not seem to be calculating correctly when there is tax. We have a tax zone set up for Florida sales tax of 7%. Total seems to be way off if there is shipping + 10% coupon + 7% Florida tax. I will pm you with a login you can use to my site that has several different addresses you can test with. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NjU5NDktb3JkZXItdG90YWwtaW5jb3JyZWN0LW9uLXNpdGU/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86552 - Thank you received: 14304 - - 12 years 8 months ago [\#147189](#147189) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Order Total incorrect on Site](/forum/3-bug-report/865949-order-total-incorrect-on-site?start=20#147189 "-- url of the page with the problem -- : www.equicooldown.com -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5.17 -- PHP version -- : 5.3.3 -- Browser(s) name and version -- : IE 10 -- Error-message(debug-mod must be tuned on) -- : Error_message Since I have had no update where I originally posted this issue in the "Checkout" forum and I believe this is a true bug in the software, I'm reposting in hopes that someone will look into this problem. We are using a 10% off coupon and when the order is totaled in the checkout portion, it is not correct. Below are screenshots that clearly show the problem: Order with shipping only - no coupon. Totals correctly: Order with coupon applied. Total is incorrect:")* Hi, I don't believe that this is a bug but a matter of properly configuring the "tax category" of your coupon and/or the "discounts apply" option of the configuration. Could you try the different combinations ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NjU5NDktb3JkZXItdG90YWwtaW5jb3JyZWN0LW9uLXNpdGU/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[debodle](/forum/user/30918-debodle "View debodle's Profile")** - [![debodle's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30918-debodle "View debodle's Profile") Topic Author - [ Offline](/forum/user/30918-debodle) Less More - Posts: 29 - Thank you received: 0 - - 12 years 8 months ago [\#147264](#147264) by [debodle](/forum/user/30918-debodle "View debodle's Profile") Replied by *[debodle](/forum/user/30918-debodle "View debodle's Profile")* on topic *[Order Total incorrect on Site](/forum/3-bug-report/865949-order-total-incorrect-on-site?start=20#147264 "-- url of the page with the problem -- : www.equicooldown.com -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5.17 -- PHP version -- : 5.3.3 -- Browser(s) name and version -- : IE 10 -- Error-message(debug-mod must be tuned on) -- : Error_message Since I have had no update where I originally posted this issue in the "Checkout" forum and I believe this is a true bug in the software, I'm reposting in hopes that someone will look into this problem. We are using a 10% off coupon and when the order is totaled in the checkout portion, it is not correct. Below are screenshots that clearly show the problem: Order with shipping only - no coupon. Totals correctly: Order with coupon applied. Total is incorrect:")* I still can't figure out how it is calculating tax when I set the configuration to be "Apply Discount After Taxes", but it does calculate correctly if I set it to "Apply Discount Before Taxes" so I'm OK with applying it that way. Thank you for your help with this. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NjU5NDktb3JkZXItdG90YWwtaW5jb3JyZWN0LW9uLXNpdGU/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[pmcnamara](/forum/user/692-pmcnamara "View pmcnamara's Profile")** - [![pmcnamara's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/692-pmcnamara "View pmcnamara's Profile") - [ Offline](/forum/user/692-pmcnamara) Less More - Posts: 18 - Thank you received: 0 - - 12 years 7 months ago [\#150000](#150000) by [pmcnamara](/forum/user/692-pmcnamara "View pmcnamara's Profile") Replied by *[pmcnamara](/forum/user/692-pmcnamara "View pmcnamara's Profile")* on topic *[Order Total incorrect on Site](/forum/3-bug-report/865949-order-total-incorrect-on-site?start=20#150000 "-- url of the page with the problem -- : www.equicooldown.com -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5.17 -- PHP version -- : 5.3.3 -- Browser(s) name and version -- : IE 10 -- Error-message(debug-mod must be tuned on) -- : Error_message Since I have had no update where I originally posted this issue in the "Checkout" forum and I believe this is a true bug in the software, I'm reposting in hopes that someone will look into this problem. We are using a 10% off coupon and when the order is totaled in the checkout portion, it is not correct. Below are screenshots that clearly show the problem: Order with shipping only - no coupon. Totals correctly: Order with coupon applied. Total is incorrect:")* I have same problem. Different state, but exact same result. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NjU5NDktb3JkZXItdG90YWwtaW5jb3JyZWN0LW9uLXNpdGU/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 7 months ago [\#151286](#151286) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Order Total incorrect on Site](/forum/3-bug-report/865949-order-total-incorrect-on-site?start=20#151286 "-- url of the page with the problem -- : www.equicooldown.com -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5.17 -- PHP version -- : 5.3.3 -- Browser(s) name and version -- : IE 10 -- Error-message(debug-mod must be tuned on) -- : Error_message Since I have had no update where I originally posted this issue in the "Checkout" forum and I believe this is a true bug in the software, I'm reposting in hopes that someone will look into this problem. We are using a 10% off coupon and when the order is totaled in the checkout portion, it is not correct. Below are screenshots that clearly show the problem: Order with shipping only - no coupon. Totals correctly: Order with coupon applied. Total is incorrect:")* Hi, Thanks to describe your own problem in details, it will be easiest for us to help you ![:)](/media/kunena/emoticons/3.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NjU5NDktb3JkZXItdG90YWwtaW5jb3JyZWN0LW9uLXNpdGU/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.068 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)