[Skip to main content](#vessel-content) # Email marked as spam ## - **[capunit](/forum/user/34147-capunit "View capunit's Profile")** - [![capunit's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34147-capunit "View capunit's Profile") Topic Author - [ Offline](/forum/user/34147-capunit) Less More - Posts: 4 - Thank you received: 0 - - 12 years 1 month ago [\#171077](#171077) by [capunit](/forum/user/34147-capunit "View capunit's Profile") *[Email marked as spam](/forum/3-bug-report/871036-email-marked-as-spam#171077 "-- HikaShop version -- : 2.3.2 Hi there! I do not know if this can be considered a bug, but the order confirmation email sent with Hikashop Starter are placed in your Spam folder. How do I fix? Thanks in advance. Regards, Alessandro")* was created by *[capunit](/forum/user/34147-capunit "View capunit's Profile")* -- HikaShop version -- : 2.3.2 Hi there! I do not know if this can be considered a bug, but the order confirmation email sent with Hikashop Starter are placed in your Spam folder. How do I fix? Thanks in advance. Regards, Alessandro Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NzEwMzYtZW1haWwtbWFya2VkLWFzLXNwYW0/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 1 month ago [\#171083](#171083) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Email marked as spam](/forum/3-bug-report/871036-email-marked-as-spam#171083 "-- HikaShop version -- : 2.3.2 Hi there! I do not know if this can be considered a bug, but the order confirmation email sent with Hikashop Starter are placed in your Spam folder. How do I fix? Thanks in advance. Regards, Alessandro")* Hi, Our emails has been test on spam tests, I don't think the problem is linked with the content of the email but with the configuration of your email server (reverse name, hostname, dkim, etc). So, please use a spam mail tester like : [ www.mail-tester.com/](https://www.mail-tester.com/) Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NzEwMzYtZW1haWwtbWFya2VkLWFzLXNwYW0/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[capunit](/forum/user/34147-capunit "View capunit's Profile")** - [![capunit's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34147-capunit "View capunit's Profile") Topic Author - [ Offline](/forum/user/34147-capunit) Less More - Posts: 4 - Thank you received: 0 - - 12 years 1 month ago [\#171172](#171172) by [capunit](/forum/user/34147-capunit "View capunit's Profile") Replied by *[capunit](/forum/user/34147-capunit "View capunit's Profile")* on topic *[Email marked as spam](/forum/3-bug-report/871036-email-marked-as-spam#171172 "-- HikaShop version -- : 2.3.2 Hi there! I do not know if this can be considered a bug, but the order confirmation email sent with Hikashop Starter are placed in your Spam folder. How do I fix? Thanks in advance. Regards, Alessandro")* I did check on that site. I received a rating of 7.5 out of 10. I, for the moment, sending emails using Gmail. The problem might be? Buying a domain and so consequently an email [at]domain[dot]com solve the problem? Regards, Alessandro Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NzEwMzYtZW1haWwtbWFya2VkLWFzLXNwYW0/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 1 month ago [\#171179](#171179) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Email marked as spam](/forum/3-bug-report/871036-email-marked-as-spam#171179 "-- HikaShop version -- : 2.3.2 Hi there! I do not know if this can be considered a bug, but the order confirmation email sent with Hikashop Starter are placed in your Spam folder. How do I fix? Thanks in advance. Regards, Alessandro")* Hi, Google can probably be the cause of that. Using another domain to send emails can increase the result in mail-tester and so prove that the mails will not be sent in spam. Do you have edited the HikaShop email contents ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NzEwMzYtZW1haWwtbWFya2VkLWFzLXNwYW0/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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