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#   Time for "product available" changes after save

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11 years 11 months ago [\#179909](#179909) by [cberry1971](/forum/user/13211-cberry1971 "View cberry1971's Profile")  *[Time for "product available" changes after save](/forum/3-bug-report/873061-time-for-product-available-changes-after-save#179909 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- Browser(s) name and version -- : chrome / safari  Hi guys,  Strange bug which I can't work out as it only happens on some products and not others..    awesomescreenshot.com/0ce3uz6s94  I have tried to clear the cache on the browser and another browser... same thing.  Then i tried on another product and not a problem.  Do you know what could be causing this? Many thanks.")* was created by *[cberry1971](/forum/user/13211-cberry1971 "View cberry1971's Profile")*

-- HikaShop version -- : 2.3.4
-- Joomla version -- : 3.3.6
-- Browser(s) name and version -- : chrome / safari

Hi guys,

Strange bug which I can't work out as it only happens on some products and not others..

[ awesomescreenshot.com/0ce3uz6s94](http://awesomescreenshot.com/0ce3uz6s94)

I have tried to clear the cache on the browser and another browser... same thing.

Then i tried on another product and not a problem.

Do you know what could be causing this? Many thanks.

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11 years 11 months ago [\#179954](#179954) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")  Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Time for "product available" changes after save](/forum/3-bug-report/873061-time-for-product-available-changes-after-save#179954 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- Browser(s) name and version -- : chrome / safari  Hi guys,  Strange bug which I can't work out as it only happens on some products and not others..    awesomescreenshot.com/0ce3uz6s94  I have tried to clear the cache on the browser and another browser... same thing.  Then i tried on another product and not a problem.  Do you know what could be causing this? Many thanks.")*

Hello,
I just tested it on my end and it worked fine :
- Active the Joomla debug mode ("Administration-&gt;Global configuration-&gt;System-&gt;Debug System/Language")
- Set the "error reporting" option of the Joomla configuration to "maximum"
- Test it again so that we can see if it display an error message which will help us to understand from what your issue is coming.

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11 years 11 months ago [\#179992](#179992) by [cberry1971](/forum/user/13211-cberry1971 "View cberry1971's Profile")  Replied by *[cberry1971](/forum/user/13211-cberry1971 "View cberry1971's Profile")* on topic *[Time for "product available" changes after save](/forum/3-bug-report/873061-time-for-product-available-changes-after-save#179992 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- Browser(s) name and version -- : chrome / safari  Hi guys,  Strange bug which I can't work out as it only happens on some products and not others..    awesomescreenshot.com/0ce3uz6s94  I have tried to clear the cache on the browser and another browser... same thing.  Then i tried on another product and not a problem.  Do you know what could be causing this? Many thanks.")*

Ok. thanks. I have activated the error reporting but now still need help as it is still happening.

I have PMd you the login info if you don't mind, have a look.

Thanks.

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11 years 11 months ago [\#180063](#180063) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Time for "product available" changes after save](/forum/3-bug-report/873061-time-for-product-available-changes-after-save#180063 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- Browser(s) name and version -- : chrome / safari  Hi guys,  Strange bug which I can't work out as it only happens on some products and not others..    awesomescreenshot.com/0ce3uz6s94  I have tried to clear the cache on the browser and another browser... same thing.  Then i tried on another product and not a problem.  Do you know what could be causing this? Many thanks.")*

Hi,

This is a problem with the time zone setting of your Joomla configuration. Please make sure that it is configure properly.

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11 years 11 months ago [\#180261](#180261) by [cberry1971](/forum/user/13211-cberry1971 "View cberry1971's Profile")  Replied by *[cberry1971](/forum/user/13211-cberry1971 "View cberry1971's Profile")* on topic *[Time for "product available" changes after save](/forum/3-bug-report/873061-time-for-product-available-changes-after-save#180261 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- Browser(s) name and version -- : chrome / safari  Hi guys,  Strange bug which I can't work out as it only happens on some products and not others..    awesomescreenshot.com/0ce3uz6s94  I have tried to clear the cache on the browser and another browser... same thing.  Then i tried on another product and not a problem.  Do you know what could be causing this? Many thanks.")*

siteground our hosting company said that the server configurations are correct.

I still can't figure out this issue. It also happens with user's date of birth. In the database the user in the screenshot below shows a date of 1985-07-30, but it displays as 1985-07-29 on the backend...

[ awesomescreenshot.com/0913vkw768](http://awesomescreenshot.com/0913vkw768)

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11 years 11 months ago [\#180333](#180333) by [cberry1971](/forum/user/13211-cberry1971 "View cberry1971's Profile")  Replied by *[cberry1971](/forum/user/13211-cberry1971 "View cberry1971's Profile")* on topic *[Time for "product available" changes after save](/forum/3-bug-report/873061-time-for-product-available-changes-after-save#180333 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- Browser(s) name and version -- : chrome / safari  Hi guys,  Strange bug which I can't work out as it only happens on some products and not others..    awesomescreenshot.com/0ce3uz6s94  I have tried to clear the cache on the browser and another browser... same thing.  Then i tried on another product and not a problem.  Do you know what could be causing this? Many thanks.")*

Here is a bit more info from our developer:

I believe that's it is due to timezone used in hikashop ,Please ask hikashop which timezone they are using ?

please go to : [ www.staging1.wodrocket.com/ajax/cnn.php](http://www.staging1.wodrocket.com/ajax/cnn.php) ,you will notice that the time is not the same because in first it is using default timezone and in the second we are using date_default_timezone_set('America/Los_Angeles');

the time can be different from time of hikashop of 2014 Wodapalooza Winter Classic (Individuals) and that due to the cache .

Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NzMwNjEtdGltZS1mb3ItcHJvZHVjdC1hdmFpbGFibGUtY2hhbmdlcy1hZnRlci1zYXZlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation.

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11 years 11 months ago [\#180338](#180338) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile")  Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Time for "product available" changes after save](/forum/3-bug-report/873061-time-for-product-available-changes-after-save#180338 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- Browser(s) name and version -- : chrome / safari  Hi guys,  Strange bug which I can't work out as it only happens on some products and not others..    awesomescreenshot.com/0ce3uz6s94  I have tried to clear the cache on the browser and another browser... same thing.  Then i tried on another product and not a problem.  Do you know what could be causing this? Many thanks.")*

Hi,

We don't have timezone settings in HikaShop, we use the Joomla one, so please check your Joomla timezone settings.

Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NzMwNjEtdGltZS1mb3ItcHJvZHVjdC1hdmFpbGFibGUtY2hhbmdlcy1hZnRlci1zYXZlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation.

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11 years 11 months ago [\#180580](#180580) by [cberry1971](/forum/user/13211-cberry1971 "View cberry1971's Profile")  Replied by *[cberry1971](/forum/user/13211-cberry1971 "View cberry1971's Profile")* on topic *[Time for "product available" changes after save](/forum/3-bug-report/873061-time-for-product-available-changes-after-save#180580 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- Browser(s) name and version -- : chrome / safari  Hi guys,  Strange bug which I can't work out as it only happens on some products and not others..    awesomescreenshot.com/0ce3uz6s94  I have tried to clear the cache on the browser and another browser... same thing.  Then i tried on another product and not a problem.  Do you know what could be causing this? Many thanks.")*

That is fine except the whole component is acting strange.

Our timezone settings are not extraordinary:

[ ![Screen&#95;Shot&#95;2014-11-20&#95;at&#95;10&#95;21&#95;48&#95;AM.png](/forum/attachment/20787) ](/forum/attachment/20787 "...0&#95;21&#95;48&#95;AM.png")

[ ![Screen&#95;Shot&#95;2014-11-20&#95;at&#95;10&#95;26&#95;53&#95;AM.png](/forum/attachment/20788) ](/forum/attachment/20788 "...0&#95;26&#95;53&#95;AM.png")

And yet we have crazy hikashop time outcomes as per the above.

- [ ![Screen&#95;Shot&#95;2014-11-20&#95;at&#95;10&#95;21&#95;48&#95;AM.png](/forum/attachment/20787) ](/forum/attachment/20787 "...0&#95;21&#95;48&#95;AM.png") [ ](/forum/attachment/20787?download=1 "...0&#95;21&#95;48&#95;AM.png")
- [ ![Screen&#95;Shot&#95;2014-11-20&#95;at&#95;10&#95;26&#95;53&#95;AM.png](/forum/attachment/20788) ](/forum/attachment/20788 "...0&#95;26&#95;53&#95;AM.png") [ ](/forum/attachment/20788?download=1 "...0&#95;26&#95;53&#95;AM.png")

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11 years 11 months ago [\#181611](#181611) by [cberry1971](/forum/user/13211-cberry1971 "View cberry1971's Profile")  Replied by *[cberry1971](/forum/user/13211-cberry1971 "View cberry1971's Profile")* on topic *[Time for "product available" changes after save](/forum/3-bug-report/873061-time-for-product-available-changes-after-save#181611 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- Browser(s) name and version -- : chrome / safari  Hi guys,  Strange bug which I can't work out as it only happens on some products and not others..    awesomescreenshot.com/0ce3uz6s94  I have tried to clear the cache on the browser and another browser... same thing.  Then i tried on another product and not a problem.  Do you know what could be causing this? Many thanks.")*

Hi guys,

Just checking in to see if you have had any progress with this ticket as it continues to concern us.

Our developer and hosting company have both concluded that it is a comonent specific bug.

Any help would be really appreciated and thank you for all the hard work. Other than this, I love the component.

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11 years 11 months ago [\#181919](#181919) by [Jerome](/forum/user/80-jerome "View Jerome's Profile")  Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Time for "product available" changes after save](/forum/3-bug-report/873061-time-for-product-available-changes-after-save#181919 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- Browser(s) name and version -- : chrome / safari  Hi guys,  Strange bug which I can't work out as it only happens on some products and not others..    awesomescreenshot.com/0ce3uz6s94  I have tried to clear the cache on the browser and another browser... same thing.  Then i tried on another product and not a problem.  Do you know what could be causing this? Many thanks.")*

Hi,

In Joomla 3 ; when we display a date, we directly call the Joomla JHTML date.
So it means that it is Joomla which display the date based on the given timestamp.

For the save, the calendar is the official Joomla calendar and we convert the date into a timestamp.
During this conversion (the function hikashop_getTime), the Joomla configuration is read in order to get the time offset.

So you might have one hour of difference between your Joomla time offset configuration and the PHP time offset (given by " date('Z') " ).

Regards,

---

Jerome - Obsidev.com
HikaMarket &amp; HikaSerial developer / HikaShop core dev team.

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11 years 11 months ago -  11 years 11 months ago [\#182288](#182288) by [cberry1971](/forum/user/13211-cberry1971 "View cberry1971's Profile")  Replied by *[cberry1971](/forum/user/13211-cberry1971 "View cberry1971's Profile")* on topic *[Time for "product available" changes after save](/forum/3-bug-report/873061-time-for-product-available-changes-after-save#182288 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- Browser(s) name and version -- : chrome / safari  Hi guys,  Strange bug which I can't work out as it only happens on some products and not others..    awesomescreenshot.com/0ce3uz6s94  I have tried to clear the cache on the browser and another browser... same thing.  Then i tried on another product and not a problem.  Do you know what could be causing this? Many thanks.")*

I would agree with you except this issue is only happening on a few products so it must be a bug...

To create the issue,

go here: [ www.wodrocket.com/](http://www.wodrocket.com/)
*Credentials removed*

1. components &gt; hikashop &gt; products &gt; individual events
2. find (cmd-f) wodapalooza...
3. select "2014 Wodapalooza Winter classic (individuals)"
4. have a look at the timestamp on the field "product available until" [ awesomescreenshot.com/0513yvtga7](http://awesomescreenshot.com/0513yvtga7)
5. click save and see it revert back 1 hour

[ awesomescreenshot.com/0c23ywy859](http://awesomescreenshot.com/0c23ywy859)

[ awesomescreenshot.com/0a13ywyp4b](http://awesomescreenshot.com/0a13ywyp4b)

If you do the same steps above for "test event" the issue will not happen.

Last edit: 11 years 11 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile"). Reason: credentials removed

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11 years 11 months ago [\#182497](#182497) by [Jerome](/forum/user/80-jerome "View Jerome's Profile")  Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Time for "product available" changes after save](/forum/3-bug-report/873061-time-for-product-available-changes-after-save#182497 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- Browser(s) name and version -- : chrome / safari  Hi guys,  Strange bug which I can't work out as it only happens on some products and not others..    awesomescreenshot.com/0ce3uz6s94  I have tried to clear the cache on the browser and another browser... same thing.  Then i tried on another product and not a problem.  Do you know what could be causing this? Many thanks.")*

Hi,

I unpublished the plugin "HikaShop Mass Action products" and I'm not able to reproduce the issue anymore.
Can you please confirm ?

Regards,

---

Jerome - Obsidev.com
HikaMarket &amp; HikaSerial developer / HikaShop core dev team.

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11 years 11 months ago [\#182578](#182578) by [cberry1971](/forum/user/13211-cberry1971 "View cberry1971's Profile")  Replied by *[cberry1971](/forum/user/13211-cberry1971 "View cberry1971's Profile")* on topic *[Time for "product available" changes after save](/forum/3-bug-report/873061-time-for-product-available-changes-after-save#182578 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- Browser(s) name and version -- : chrome / safari  Hi guys,  Strange bug which I can't work out as it only happens on some products and not others..    awesomescreenshot.com/0ce3uz6s94  I have tried to clear the cache on the browser and another browser... same thing.  Then i tried on another product and not a problem.  Do you know what could be causing this? Many thanks.")*

Ok. thank you. Is "HikaShop Mass Action products" needed in other areas?

I don't recall if we turned it on for another reason.

Thanks.

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11 years 11 months ago [\#182582](#182582) by [cberry1971](/forum/user/13211-cberry1971 "View cberry1971's Profile")  Replied by *[cberry1971](/forum/user/13211-cberry1971 "View cberry1971's Profile")* on topic *[Time for "product available" changes after save](/forum/3-bug-report/873061-time-for-product-available-changes-after-save#182582 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- Browser(s) name and version -- : chrome / safari  Hi guys,  Strange bug which I can't work out as it only happens on some products and not others..    awesomescreenshot.com/0ce3uz6s94  I have tried to clear the cache on the browser and another browser... same thing.  Then i tried on another product and not a problem.  Do you know what could be causing this? Many thanks.")*

Most importantly, is this a bug that can be fixed as unpublishing the HikaShop Mass Action Products does not resolve for us... nor is it a viable solve.

here it is published: [ awesomescreenshot.com/0b53zg9f9e](http://awesomescreenshot.com/0b53zg9f9e) (unpublishing does not change the bug)

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11 years 11 months ago [\#182595](#182595) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Time for "product available" changes after save](/forum/3-bug-report/873061-time-for-product-available-changes-after-save#182595 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- Browser(s) name and version -- : chrome / safari  Hi guys,  Strange bug which I can't work out as it only happens on some products and not others..    awesomescreenshot.com/0ce3uz6s94  I have tried to clear the cache on the browser and another browser... same thing.  Then i tried on another product and not a problem.  Do you know what could be causing this? Many thanks.")*

Hi,

That plugin is needed only when you create mass actions for the product data, which you didn't. So you don't need it and can leave it disabled.

As Jerome, I've done a test with the product you're talking about but I'm not able to reproduce the problem anymore on your website backend:
[ screencast-o-matic.com/watch/c2liDReZid](http://screencast-o-matic.com/watch/c2liDReZid)

The following user(s) said Thank You: [cberry1971](/forum/user/13211-cberry1971 "View cberry1971's Profile")

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