[Skip to main content](#vessel-content) # When add product to cart, redirect page blank ## - **[troken](/forum/user/38454-troken "View troken's Profile")** - [![troken's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38454-troken "View troken's Profile") Topic Author - [ Offline](/forum/user/38454-troken) Less More - Posts: 7 - Thank you received: 0 - - 11 years 1 month ago [\#213874](#213874) by [troken](/forum/user/38454-troken "View troken's Profile") *[When add product to cart, redirect page blank](/forum/3-bug-report/879220-when-add-product-to-cart-redirect-page-blank#213874 "-- url of the page with the problem -- : www.incarfer.com/web-nueva/ -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.33 -- Browser(s) name and version -- : Chrome 45 -- Error-message(debug-mod must be tuned on) -- : Screen blank Hello In my site when add product to cart and redirect to www.incarfer.com/web-nueva/product/updatecart this page in blank Add screenshot I need help. Thank you very much")* was created by *[troken](/forum/user/38454-troken "View troken's Profile")* -- url of the page with the problem -- : [ www.incarfer.com/web-nueva/](http://www.incarfer.com/web-nueva/) -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.33 -- Browser(s) name and version -- : Chrome 45 -- Error-message(debug-mod must be tuned on) -- : Screen blank Hello In my site when add product to cart and redirect to [ www.incarfer.com/web-nueva/product/updatecart](http://www.incarfer.com/web-nueva/product/updatecart) this page in blank Add screenshot I need help. Thank you very much [ ![yJsijYI.png](/forum/attachment/26395) ](/forum/attachment/26395 "yJsijYI.png") - [ ![yJsijYI.png](/forum/attachment/26395) ](/forum/attachment/26395 "yJsijYI.png") [ ](/forum/attachment/26395?download=1 "yJsijYI.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NzkyMjAtd2hlbi1hZGQtcHJvZHVjdC10by1jYXJ0LXJlZGlyZWN0LXBhZ2UtYmxhbms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 1 month ago [\#213880](#213880) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[When add product to cart, redirect page blank](/forum/3-bug-report/879220-when-add-product-to-cart-redirect-page-blank#213880 "-- url of the page with the problem -- : www.incarfer.com/web-nueva/ -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.33 -- Browser(s) name and version -- : Chrome 45 -- Error-message(debug-mod must be tuned on) -- : Screen blank Hello In my site when add product to cart and redirect to www.incarfer.com/web-nueva/product/updatecart this page in blank Add screenshot I need help. Thank you very much")* Hello, Can you : - Activate the Joomla debug mode ("Administration->Global configuration->System->Debug System/Language") - Set the "error reporting" option of the Joomla configuration to "maximum" - Test it again so that you can see if it display an error message which will help you to understand from what your issue is coming. Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NzkyMjAtd2hlbi1hZGQtcHJvZHVjdC10by1jYXJ0LXJlZGlyZWN0LXBhZ2UtYmxhbms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[troken](/forum/user/38454-troken "View troken's Profile")** - [![troken's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38454-troken "View troken's Profile") Topic Author - [ Offline](/forum/user/38454-troken) Less More - Posts: 7 - Thank you received: 0 - - 11 years 1 month ago [\#213964](#213964) by [troken](/forum/user/38454-troken "View troken's Profile") Replied by *[troken](/forum/user/38454-troken "View troken's Profile")* on topic *[When add product to cart, redirect page blank](/forum/3-bug-report/879220-when-add-product-to-cart-redirect-page-blank#213964 "-- url of the page with the problem -- : www.incarfer.com/web-nueva/ -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.33 -- Browser(s) name and version -- : Chrome 45 -- Error-message(debug-mod must be tuned on) -- : Screen blank Hello In my site when add product to cart and redirect to www.incarfer.com/web-nueva/product/updatecart this page in blank Add screenshot I need help. Thank you very much")* Operations performed. The Page Fault in continuous white Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NzkyMjAtd2hlbi1hZGQtcHJvZHVjdC10by1jYXJ0LXJlZGlyZWN0LXBhZ2UtYmxhbms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 1 month ago [\#213987](#213987) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[When add product to cart, redirect page blank](/forum/3-bug-report/879220-when-add-product-to-cart-redirect-page-blank#213987 "-- url of the page with the problem -- : www.incarfer.com/web-nueva/ -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.33 -- Browser(s) name and version -- : Chrome 45 -- Error-message(debug-mod must be tuned on) -- : Screen blank Hello In my site when add product to cart and redirect to www.incarfer.com/web-nueva/product/updatecart this page in blank Add screenshot I need help. Thank you very much")* Hi, Please turn off these options again. Can you try to change the settings "After a product is added to the cart" and/or "Use AJAX when possible for add to cart buttons" in the HikaShop configuration and see if one of them help ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NzkyMjAtd2hlbi1hZGQtcHJvZHVjdC10by1jYXJ0LXJlZGlyZWN0LXBhZ2UtYmxhbms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[troken](/forum/user/38454-troken "View troken's Profile")** - [![troken's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38454-troken "View troken's Profile") Topic Author - [ Offline](/forum/user/38454-troken) Less More - Posts: 7 - Thank you received: 0 - - 11 years 1 month ago [\#214004](#214004) by [troken](/forum/user/38454-troken "View troken's Profile") Replied by *[troken](/forum/user/38454-troken "View troken's Profile")* on topic *[When add product to cart, redirect page blank](/forum/3-bug-report/879220-when-add-product-to-cart-redirect-page-blank#214004 "-- url of the page with the problem -- : www.incarfer.com/web-nueva/ -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.33 -- Browser(s) name and version -- : Chrome 45 -- Error-message(debug-mod must be tuned on) -- : Screen blank Hello In my site when add product to cart and redirect to www.incarfer.com/web-nueva/product/updatecart this page in blank Add screenshot I need help. Thank you very much")* Thanks Nicolas Change configuration and now when add product to cart, all okey (popup when information). If click submit in this popup is ok redirect to checkout page, but if click in button submit on Hikashop cart module, page blank. Add screenshot where click and bug. [ ![Screenshot_1.jpg](/forum/attachment/26414) ](/forum/attachment/26414 "Screenshot_1.jpg") - [ ![Screenshot_1.jpg](/forum/attachment/26414) ](/forum/attachment/26414 "Screenshot_1.jpg") [ ](/forum/attachment/26414?download=1 "Screenshot_1.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NzkyMjAtd2hlbi1hZGQtcHJvZHVjdC10by1jYXJ0LXJlZGlyZWN0LXBhZ2UtYmxhbms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[troken](/forum/user/38454-troken "View troken's Profile")** - [![troken's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38454-troken "View troken's Profile") Topic Author - [ Offline](/forum/user/38454-troken) Less More - Posts: 7 - Thank you received: 0 - - 11 years 1 month ago [\#214094](#214094) by [troken](/forum/user/38454-troken "View troken's Profile") Replied by *[troken](/forum/user/38454-troken "View troken's Profile")* on topic *[When add product to cart, redirect page blank](/forum/3-bug-report/879220-when-add-product-to-cart-redirect-page-blank#214094 "-- url of the page with the problem -- : www.incarfer.com/web-nueva/ -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.33 -- Browser(s) name and version -- : Chrome 45 -- Error-message(debug-mod must be tuned on) -- : Screen blank Hello In my site when add product to cart and redirect to www.incarfer.com/web-nueva/product/updatecart this page in blank Add screenshot I need help. Thank you very much")* Hello Not any solution for this problem? Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NzkyMjAtd2hlbi1hZGQtcHJvZHVjdC10by1jYXJ0LXJlZGlyZWN0LXBhZ2UtYmxhbms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 1 month ago [\#214106](#214106) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[When add product to cart, redirect page blank](/forum/3-bug-report/879220-when-add-product-to-cart-redirect-page-blank#214106 "-- url of the page with the problem -- : www.incarfer.com/web-nueva/ -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.33 -- Browser(s) name and version -- : Chrome 45 -- Error-message(debug-mod must be tuned on) -- : Screen blank Hello In my site when add product to cart and redirect to www.incarfer.com/web-nueva/product/updatecart this page in blank Add screenshot I need help. Thank you very much")* Hi, This isn't the standard HikaShop cart module. So as I don't know how this cart module is made (probably by your template provider or a third party extension developer), I can't help for that button. I would recommend contacting the developer of that cart module (or the developer who customized it for you). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84NzkyMjAtd2hlbi1hZGQtcHJvZHVjdC10by1jYXJ0LXJlZGlyZWN0LXBhZ2UtYmxhbms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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