[Skip to main content](#vessel-content) # Automatic order cancellation email sending when disabled ## - **[MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile")** - [![MumsHealth's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/21338-mumshealth "View MumsHealth's Profile") Topic Author - [ Offline](/forum/user/21338-mumshealth) Less More - Posts: 68 - Thank you received: 8 - - 9 years 1 month ago [\#279188](#279188) by [MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile") *[Automatic order cancellation email sending when disabled](/forum/3-bug-report/892113-automatic-order-cancellation-email-sending-when-disabled#279188 "-- HikaShop version -- : 3.2.0 -- Joomla version -- : 3.8.0 -- PHP version -- : 7.0.18 -- Browser(s) name and version -- : N/A -- Error-message(debug-mod must be tuned on) -- : N/A It seems as if the HikaShop Orders Automatic Cancel plugin sends a cancelation email even when it is set not to. I found this thread www.hikashop.com/support/forum/orders-ma...cellation-email.html and updated plugins/hikashop/order_auto_cancel/order_auto_cancel.php but I won't know if it works until an order is automatically canceled.")* was created by *[MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile")* -- HikaShop version -- : 3.2.0 -- Joomla version -- : 3.8.0 -- PHP version -- : 7.0.18 -- Browser(s) name and version -- : N/A -- Error-message(debug-mod must be tuned on) -- : N/A It seems as if the HikaShop Orders Automatic Cancel plugin sends a cancelation email even when it is set not to. I found this thread [ www.hikashop.com/support/forum/orders-ma...cellation-email.html](https://www.hikashop.com/support/forum/orders-management/880859-automatic-order-cancellation-email.html) and updated plugins/hikashop/order_auto_cancel/order_auto_cancel.php but I won't know if it works until an order is automatically canceled. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84OTIxMTMtYXV0b21hdGljLW9yZGVyLWNhbmNlbGxhdGlvbi1lbWFpbC1zZW5kaW5nLXdoZW4tZGlzYWJsZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 4 weeks ago [\#279190](#279190) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Automatic order cancellation email sending when disabled](/forum/3-bug-report/892113-automatic-order-cancellation-email-sending-when-disabled#279190 "-- HikaShop version -- : 3.2.0 -- Joomla version -- : 3.8.0 -- PHP version -- : 7.0.18 -- Browser(s) name and version -- : N/A -- Error-message(debug-mod must be tuned on) -- : N/A It seems as if the HikaShop Orders Automatic Cancel plugin sends a cancelation email even when it is set not to. I found this thread www.hikashop.com/support/forum/orders-ma...cellation-email.html and updated plugins/hikashop/order_auto_cancel/order_auto_cancel.php but I won't know if it works until an order is automatically canceled.")* Hello, That plugin "order auto cancel" is there to cancel orders after a certain period. But they are a lot of other possibilities to have "cancel" orders, like "invalid" payment notifications for example. So you should first try to understand "what" cancel the order and then you'll now why the email is being sent. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84OTIxMTMtYXV0b21hdGljLW9yZGVyLWNhbmNlbGxhdGlvbi1lbWFpbC1zZW5kaW5nLXdoZW4tZGlzYWJsZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile")** - [![MumsHealth's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/21338-mumshealth "View MumsHealth's Profile") Topic Author - [ Offline](/forum/user/21338-mumshealth) Less More - Posts: 68 - Thank you received: 8 - - 9 years 3 weeks ago [\#279518](#279518) by [MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile") Replied by *[MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile")* on topic *[Automatic order cancellation email sending when disabled](/forum/3-bug-report/892113-automatic-order-cancellation-email-sending-when-disabled#279518 "-- HikaShop version -- : 3.2.0 -- Joomla version -- : 3.8.0 -- PHP version -- : 7.0.18 -- Browser(s) name and version -- : N/A -- Error-message(debug-mod must be tuned on) -- : N/A It seems as if the HikaShop Orders Automatic Cancel plugin sends a cancelation email even when it is set not to. I found this thread www.hikashop.com/support/forum/orders-ma...cellation-email.html and updated plugins/hikashop/order_auto_cancel/order_auto_cancel.php but I won't know if it works until an order is automatically canceled.")* Sorry Jerome. I think I was not clear. I know the orders are getting canceled by the "order auto cancel" plugin which is exactly what I want but the plugin sends them an email notifying them of the status change which I do not want. It still sends an email even when "Notify customers" is set to No (see attached) - [ ![image.png](/forum/attachment/40592) ](/forum/attachment/40592 "image.png") [ ](/forum/attachment/40592?download=1 "image.png") The following user(s) said Thank You: [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84OTIxMTMtYXV0b21hdGljLW9yZGVyLWNhbmNlbGxhdGlvbi1lbWFpbC1zZW5kaW5nLXdoZW4tZGlzYWJsZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 9 years 3 weeks ago [\#279573](#279573) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Automatic order cancellation email sending when disabled](/forum/3-bug-report/892113-automatic-order-cancellation-email-sending-when-disabled#279573 "-- HikaShop version -- : 3.2.0 -- Joomla version -- : 3.8.0 -- PHP version -- : 7.0.18 -- Browser(s) name and version -- : N/A -- Error-message(debug-mod must be tuned on) -- : N/A It seems as if the HikaShop Orders Automatic Cancel plugin sends a cancelation email even when it is set not to. I found this thread www.hikashop.com/support/forum/orders-ma...cellation-email.html and updated plugins/hikashop/order_auto_cancel/order_auto_cancel.php but I won't know if it works until an order is automatically canceled.")* Hello, We just have added a fix regarding that issue, can you download the last Hikashop version through our website, install it and test it again ? Thank you for your feedback ! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84OTIxMTMtYXV0b21hdGljLW9yZGVyLWNhbmNlbGxhdGlvbi1lbWFpbC1zZW5kaW5nLXdoZW4tZGlzYWJsZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile")** - [![MumsHealth's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/21338-mumshealth "View MumsHealth's Profile") Topic Author - [ Offline](/forum/user/21338-mumshealth) Less More - Posts: 68 - Thank you received: 8 - - 9 years 3 weeks ago [\#279622](#279622) by [MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile") Replied by *[MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile")* on topic *[Automatic order cancellation email sending when disabled](/forum/3-bug-report/892113-automatic-order-cancellation-email-sending-when-disabled#279622 "-- HikaShop version -- : 3.2.0 -- Joomla version -- : 3.8.0 -- PHP version -- : 7.0.18 -- Browser(s) name and version -- : N/A -- Error-message(debug-mod must be tuned on) -- : N/A It seems as if the HikaShop Orders Automatic Cancel plugin sends a cancelation email even when it is set not to. I found this thread www.hikashop.com/support/forum/orders-ma...cellation-email.html and updated plugins/hikashop/order_auto_cancel/order_auto_cancel.php but I won't know if it works until an order is automatically canceled.")* Thanks Mohamed. That worked. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84OTIxMTMtYXV0b21hdGljLW9yZGVyLWNhbmNlbGxhdGlvbi1lbWFpbC1zZW5kaW5nLXdoZW4tZGlzYWJsZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.253 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)