[Skip to main content](#vessel-content) # fa-pen icon could not be displayed in checkout page ## - **[rkhirsch](/forum/user/59356-rkhirsch "View rkhirsch's Profile")** - [![rkhirsch's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59356-rkhirsch "View rkhirsch's Profile") Topic Author - [ Offline](/forum/user/59356-rkhirsch) Less More - Posts: 12 - Thank you received: 1 - - 6 years 7 months ago [\#317144](#317144) by [rkhirsch](/forum/user/59356-rkhirsch "View rkhirsch's Profile") *[fa-pen icon could not be displayed in checkout page](/forum/3-bug-report/899472-fa-pen-icon-could-not-be-displayed-in-checkout-page#317144 "-- HikaShop version -- : 4.2.3 -- Joomla version -- : 3.9.16 -- PHP version -- : 7.3.15 -- Browser(s) name and version -- : Firefox 72.0.2 On my checkout page the fa-pen Icon is not displayed. A placeholder icon is visible instead. The problem disappears if I switch to template PROTOSTAR. It comes back if I switch back to the websites template ARIANA.")* was created by *[rkhirsch](/forum/user/59356-rkhirsch "View rkhirsch's Profile")* -- HikaShop version -- : 4.2.3 -- Joomla version -- : 3.9.16 -- PHP version -- : 7.3.15 -- Browser(s) name and version -- : Firefox 72.0.2 On my checkout page the fa-pen Icon is not displayed. A placeholder icon is visible instead. The problem disappears if I switch to template PROTOSTAR. It comes back if I switch back to the websites template ARIANA. - [ ![Bildschirmfoto2020-04-05um11.51.50.png](/forum/attachment/48998) ](/forum/attachment/48998 "...um11.51.50.png") [ ](/forum/attachment/48998?download=1 "...um11.51.50.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84OTk0NzItZmEtcGVuLWljb24tY291bGQtbm90LWJlLWRpc3BsYXllZC1pbi1jaGVja291dC1wYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 6 years 7 months ago [\#317150](#317150) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[fa-pen icon could not be displayed in checkout page](/forum/3-bug-report/899472-fa-pen-icon-could-not-be-displayed-in-checkout-page#317150 "-- HikaShop version -- : 4.2.3 -- Joomla version -- : 3.9.16 -- PHP version -- : 7.3.15 -- Browser(s) name and version -- : Firefox 72.0.2 On my checkout page the fa-pen Icon is not displayed. A placeholder icon is visible instead. The problem disappears if I switch to template PROTOSTAR. It comes back if I switch back to the websites template ARIANA.")* Hi, Your website is in maintenance so I can't look at the situation there. The issue is probably caused by your template including an old version of font-awesome which overrides the latest version included by HikaShop and because of that it screws some icons. But I can't say for sure as I can't check the HTML / CSS of your website with it in maintenance. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84OTk0NzItZmEtcGVuLWljb24tY291bGQtbm90LWJlLWRpc3BsYXllZC1pbi1jaGVja291dC1wYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[rkhirsch](/forum/user/59356-rkhirsch "View rkhirsch's Profile")** - [![rkhirsch's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59356-rkhirsch "View rkhirsch's Profile") Topic Author - [ Offline](/forum/user/59356-rkhirsch) Less More - Posts: 12 - Thank you received: 1 - - 6 years 7 months ago [\#317176](#317176) by [rkhirsch](/forum/user/59356-rkhirsch "View rkhirsch's Profile") Replied by *[rkhirsch](/forum/user/59356-rkhirsch "View rkhirsch's Profile")* on topic *[fa-pen icon could not be displayed in checkout page](/forum/3-bug-report/899472-fa-pen-icon-could-not-be-displayed-in-checkout-page#317176 "-- HikaShop version -- : 4.2.3 -- Joomla version -- : 3.9.16 -- PHP version -- : 7.3.15 -- Browser(s) name and version -- : Firefox 72.0.2 On my checkout page the fa-pen Icon is not displayed. A placeholder icon is visible instead. The problem disappears if I switch to template PROTOSTAR. It comes back if I switch back to the websites template ARIANA.")* Hi, I'm sorry. I just opened the Website. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84OTk0NzItZmEtcGVuLWljb24tY291bGQtbm90LWJlLWRpc3BsYXllZC1pbi1jaGVja291dC1wYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 6 years 7 months ago [\#317179](#317179) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[fa-pen icon could not be displayed in checkout page](/forum/3-bug-report/899472-fa-pen-icon-could-not-be-displayed-in-checkout-page#317179 "-- HikaShop version -- : 4.2.3 -- Joomla version -- : 3.9.16 -- PHP version -- : 7.3.15 -- Browser(s) name and version -- : Firefox 72.0.2 On my checkout page the fa-pen Icon is not displayed. A placeholder icon is visible instead. The problem disappears if I switch to template PROTOSTAR. It comes back if I switch back to the websites template ARIANA.")* Hi, I'm still not able to check the issue there. When I access the second page on your checkout, I don't see the login / registration form. and the address area is not available as it only appears after you've logged in: [ monosnap.com/file/QTPxelpdwRZ0j7vLpjDgrZ4sFqC3ki](https://monosnap.com/file/QTPxelpdwRZ0j7vLpjDgrZ4sFqC3ki) I would recommend to add back the "login" view to your "checkout workflow" in your HikaShop configuration. Otherwise, your customers won't be able to create an account or login during your checkout and will be stuck like I am. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84OTk0NzItZmEtcGVuLWljb24tY291bGQtbm90LWJlLWRpc3BsYXllZC1pbi1jaGVja291dC1wYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[rkhirsch](/forum/user/59356-rkhirsch "View rkhirsch's Profile")** - [![rkhirsch's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59356-rkhirsch "View rkhirsch's Profile") Topic Author - [ Offline](/forum/user/59356-rkhirsch) Less More - Posts: 12 - Thank you received: 1 - - 6 years 7 months ago [\#317240](#317240) by [rkhirsch](/forum/user/59356-rkhirsch "View rkhirsch's Profile") Replied by *[rkhirsch](/forum/user/59356-rkhirsch "View rkhirsch's Profile")* on topic *[fa-pen icon could not be displayed in checkout page](/forum/3-bug-report/899472-fa-pen-icon-could-not-be-displayed-in-checkout-page#317240 "-- HikaShop version -- : 4.2.3 -- Joomla version -- : 3.9.16 -- PHP version -- : 7.3.15 -- Browser(s) name and version -- : Firefox 72.0.2 On my checkout page the fa-pen Icon is not displayed. A placeholder icon is visible instead. The problem disappears if I switch to template PROTOSTAR. It comes back if I switch back to the websites template ARIANA.")* I'm sorry I just learned that it is neccessary to register for displaying the adress field. The last days I worked with my administrator login so I did not see that the adress field is not visible if you come without login. I added the login. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84OTk0NzItZmEtcGVuLWljb24tY291bGQtbm90LWJlLWRpc3BsYXllZC1pbi1jaGVja291dC1wYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 6 years 7 months ago [\#317252](#317252) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[fa-pen icon could not be displayed in checkout page](/forum/3-bug-report/899472-fa-pen-icon-could-not-be-displayed-in-checkout-page#317252 "-- HikaShop version -- : 4.2.3 -- Joomla version -- : 3.9.16 -- PHP version -- : 7.3.15 -- Browser(s) name and version -- : Firefox 72.0.2 On my checkout page the fa-pen Icon is not displayed. A placeholder icon is visible instead. The problem disappears if I switch to template PROTOSTAR. It comes back if I switch back to the websites template ARIANA.")* Hi, The issue indeed comes from the font awesome included in your template. You can see that your template includes this file: templates/j51_ariana/css/font-awesome.css And if you open it, you can see at the top that the version is the 4.7.0 while HikaShop includes the 5.2.0 So the best would be to check with your template provider if they have a new version of their template with the latest version of font-awesome or if not ask them to update it. Now in the mean time, you can add such CSS to avoid the problem for that icon: Code: .fa-pen:before { content: "\f040" } but you might have a similar issue with other icons used in the HikaShop interface on the frontend. The following user(s) said Thank You: [rkhirsch](/forum/user/59356-rkhirsch "View rkhirsch's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC84OTk0NzItZmEtcGVuLWljb24tY291bGQtbm90LWJlLWRpc3BsYXllZC1pbi1jaGVja291dC1wYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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