[Skip to main content](#vessel-content) # Issue (Bug) Entering additional Information to Order in Backend ## - **[chris711](/forum/user/371-chris711 "View chris711's Profile")** - [![chris711's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/371-chris711 "View chris711's Profile") Topic Author - [ Offline](/forum/user/371-chris711) Less More - Posts: 96 - Thank you received: 4 - - 3 years 11 months ago [\#347094](#347094) by [chris711](/forum/user/371-chris711 "View chris711's Profile") *[Issue (Bug) Entering additional Information to Order in Backend](/forum/3-bug-report/905460-issue-bug-entering-additional-information-to-order-in-backend#347094 "-- HikaShop version -- : 4.7.0 [2211181750] -- Joomla version -- : 3.10.11 -- PHP version -- : 7.4.33 -- Browser(s) name and version -- : All browsers -- Error-message(debug-mod must be tuned on) -- : None Hi Since most recent updates we are experiencing an error when entering additional shipping charges to orders in the backend. Opening the Additional Information Panel and before adding anything the screen, as expected, shows the following - Screenshot 1. When entering the Net Shipping Cost and selecting UK VAT 20%, the total cost including VAT calculates and fills in correctly, but the Order Total at the bottom of the screen does not change (see Screenshot 2) . After Saving - Screenshot 3 - the Order Total has updated by the amount of the Shipping including VAT, but the VAT Figure remains unchanged and is now incorrect. Going back into the Additional Information panel shows that the Net Figure for Shipping has been changed to match the VAT included figure - Screenshot 4. Effectively Hikashop is treating the Shipping as a NO VAT item at the VAT inclusive price. End result is that the Order Total is Correct but the VAT does not include the shipping VAT - this carries through to the Invoice as well.. Please can you advise how to fix this. Thanks Chris Dunn")* was created by *[chris711](/forum/user/371-chris711 "View chris711's Profile")* -- HikaShop version -- : 4.7.0 [2211181750] -- Joomla version -- : 3.10.11 -- PHP version -- : 7.4.33 -- Browser(s) name and version -- : All browsers -- Error-message(debug-mod must be tuned on) -- : None Hi Since most recent updates we are experiencing an error when entering additional shipping charges to orders in the backend. Opening the Additional Information Panel and before adding anything the screen, as expected, shows the following - Screenshot 1. [ ![Screenshot1.jpg](/forum/attachment/56021) ](/forum/attachment/56021 "Screenshot1.jpg") When entering the Net Shipping Cost and selecting UK VAT 20%, the total cost including VAT calculates and fills in correctly, but the Order Total at the bottom of the screen does not change (see Screenshot 2) . [ ![Screenshot2-entershippingcost.jpg](/forum/attachment/56019) ](/forum/attachment/56019 "...ippingcost.jpg") **After Saving** - Screenshot 3 - the Order Total has updated by the amount of the Shipping including VAT, but the VAT Figure remains unchanged and is now incorrect. [ ![Screenshot3afterSave.jpg](/forum/attachment/56018) ](/forum/attachment/56018 "...3afterSave.jpg") Going back into the Additional Information panel shows that the Net Figure for Shipping has been changed to match the VAT included figure - Screenshot 4. Effectively Hikashop is treating the Shipping as a NO VAT item at the VAT inclusive price. [ ![Screenshot4-Shippinginputnowincorrect.jpg](/forum/attachment/56020) ](/forum/attachment/56020 "...wincorrect.jpg") End result is that the Order Total is Correct but the VAT does not include the shipping VAT - this carries through to the Invoice as well.. Please can you advise how to fix this. Thanks Chris Dunn - [ ![Screenshot3afterSave.jpg](/forum/attachment/56018) ](/forum/attachment/56018 "...3afterSave.jpg") [ ](/forum/attachment/56018?download=1 "...3afterSave.jpg") - [ ![Screenshot2-entershippingcost.jpg](/forum/attachment/56019) ](/forum/attachment/56019 "...ippingcost.jpg") [ ](/forum/attachment/56019?download=1 "...ippingcost.jpg") - [ ![Screenshot4-Shippinginputnowincorrect.jpg](/forum/attachment/56020) ](/forum/attachment/56020 "...wincorrect.jpg") [ ](/forum/attachment/56020?download=1 "...wincorrect.jpg") - [ ![Screenshot1.jpg](/forum/attachment/56021) ](/forum/attachment/56021 "Screenshot1.jpg") [ ](/forum/attachment/56021?download=1 "Screenshot1.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC85MDU0NjAtaXNzdWUtYnVnLWVudGVyaW5nLWFkZGl0aW9uYWwtaW5mb3JtYXRpb24tdG8tb3JkZXItaW4tYmFja2VuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14296 - - 3 years 11 months ago [\#347109](#347109) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Issue (Bug) Entering additional Information to Order in Backend](/forum/3-bug-report/905460-issue-bug-entering-additional-information-to-order-in-backend#347109 "-- HikaShop version -- : 4.7.0 [2211181750] -- Joomla version -- : 3.10.11 -- PHP version -- : 7.4.33 -- Browser(s) name and version -- : All browsers -- Error-message(debug-mod must be tuned on) -- : None Hi Since most recent updates we are experiencing an error when entering additional shipping charges to orders in the backend. Opening the Additional Information Panel and before adding anything the screen, as expected, shows the following - Screenshot 1. When entering the Net Shipping Cost and selecting UK VAT 20%, the total cost including VAT calculates and fills in correctly, but the Order Total at the bottom of the screen does not change (see Screenshot 2) . After Saving - Screenshot 3 - the Order Total has updated by the amount of the Shipping including VAT, but the VAT Figure remains unchanged and is now incorrect. Going back into the Additional Information panel shows that the Net Figure for Shipping has been changed to match the VAT included figure - Screenshot 4. Effectively Hikashop is treating the Shipping as a NO VAT item at the VAT inclusive price. End result is that the Order Total is Correct but the VAT does not include the shipping VAT - this carries through to the Invoice as well.. Please can you advise how to fix this. Thanks Chris Dunn")* Hi, Thank you for your feedback and the detailed explanation. We've added a patch for that. Download again the install package of the 4.7.0 on our website and install it on yours and it will then take into account the taxes properly when saving. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC85MDU0NjAtaXNzdWUtYnVnLWVudGVyaW5nLWFkZGl0aW9uYWwtaW5mb3JtYXRpb24tdG8tb3JkZXItaW4tYmFja2VuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[chris711](/forum/user/371-chris711 "View chris711's Profile")** - [![chris711's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/371-chris711 "View chris711's Profile") Topic Author - [ Offline](/forum/user/371-chris711) Less More - Posts: 96 - Thank you received: 4 - - 3 years 11 months ago [\#347112](#347112) by [chris711](/forum/user/371-chris711 "View chris711's Profile") Replied by *[chris711](/forum/user/371-chris711 "View chris711's Profile")* on topic *[Issue (Bug) Entering additional Information to Order in Backend](/forum/3-bug-report/905460-issue-bug-entering-additional-information-to-order-in-backend#347112 "-- HikaShop version -- : 4.7.0 [2211181750] -- Joomla version -- : 3.10.11 -- PHP version -- : 7.4.33 -- Browser(s) name and version -- : All browsers -- Error-message(debug-mod must be tuned on) -- : None Hi Since most recent updates we are experiencing an error when entering additional shipping charges to orders in the backend. Opening the Additional Information Panel and before adding anything the screen, as expected, shows the following - Screenshot 1. When entering the Net Shipping Cost and selecting UK VAT 20%, the total cost including VAT calculates and fills in correctly, but the Order Total at the bottom of the screen does not change (see Screenshot 2) . After Saving - Screenshot 3 - the Order Total has updated by the amount of the Shipping including VAT, but the VAT Figure remains unchanged and is now incorrect. Going back into the Additional Information panel shows that the Net Figure for Shipping has been changed to match the VAT included figure - Screenshot 4. Effectively Hikashop is treating the Shipping as a NO VAT item at the VAT inclusive price. End result is that the Order Total is Correct but the VAT does not include the shipping VAT - this carries through to the Invoice as well.. Please can you advise how to fix this. Thanks Chris Dunn")* Hi Nicolas Thank you very much - fantastic service as usual, which I guess is why we are still with Hikashop after 11 years or more. Hope you and your team are keeping well. Best regards Chris The following user(s) said Thank You: [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC85MDU0NjAtaXNzdWUtYnVnLWVudGVyaW5nLWFkZGl0aW9uYWwtaW5mb3JtYXRpb24tdG8tb3JkZXItaW4tYmFja2VuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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