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#   Doesn't display product description

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15 years 7 months ago [\#9304](#9304) by [nomadal](/forum/user/1107-nomadal "View nomadal's Profile")  *[Doesn't display product description](/forum/3-bug-report/9304-doesnt-display-product-description#9304 "I've edited a product and added some description at the backend. At the fronted shows the product into the category but when i'm clicking to it to see its description or specification gets straight to add to cart page.")* was created by *[nomadal](/forum/user/1107-nomadal "View nomadal's Profile")*

I've edited a product and added some description at the backend. At the fronted shows the product into the category but when i'm clicking to it to see its description or specification gets straight to add to cart page.

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15 years 7 months ago [\#9305](#9305) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Doesn't display product description](/forum/3-bug-report/9304-doesnt-display-product-description#9305 "I've edited a product and added some description at the backend. At the fronted shows the product into the category but when i'm clicking to it to see its description or specification gets straight to add to cart page.")*

Could you give a link ?

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15 years 7 months ago [\#9306](#9306) by [nomadal](/forum/user/1107-nomadal "View nomadal's Profile")  Replied by *[nomadal](/forum/user/1107-nomadal "View nomadal's Profile")* on topic *[Re: Doesn't display product description](/forum/3-bug-report/9304-doesnt-display-product-description#9306 "I've edited a product and added some description at the backend. At the fronted shows the product into the category but when i'm clicking to it to see its description or specification gets straight to add to cart page.")*

[ www.markou-ceramics.com/index.php?option...re&amp;Itemid=55&amp;lang=en](http://www.markou-ceramics.com/index.php?option=com_hikashop&ctrl=category&task=listing&cid=13&name=kitchenware&Itemid=55&lang=en)

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15 years 7 months ago [\#9307](#9307) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Doesn't display product description](/forum/3-bug-report/9304-doesnt-display-product-description#9307 "I've edited a product and added some description at the backend. At the fronted shows the product into the category but when i'm clicking to it to see its description or specification gets straight to add to cart page.")*

Could you do a screenshot of the edition page of your product on the back end ?

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15 years 7 months ago [\#9308](#9308) by [nomadal](/forum/user/1107-nomadal "View nomadal's Profile")  Replied by *[nomadal](/forum/user/1107-nomadal "View nomadal's Profile")* on topic *[Re: Doesn't display product description](/forum/3-bug-report/9304-doesnt-display-product-description#9308 "I've edited a product and added some description at the backend. At the fronted shows the product into the category but when i'm clicking to it to see its description or specification gets straight to add to cart page.")*

Checked but doesn't hold any description :'(

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15 years 7 months ago [\#9309](#9309) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Doesn't display product description](/forum/3-bug-report/9304-doesnt-display-product-description#9309 "I've edited a product and added some description at the backend. At the fronted shows the product into the category but when i'm clicking to it to see its description or specification gets straight to add to cart page.")*

So it's normal that you don't see the description on the front end if you didn't add it in the back end.

Maybe you have a bug with your description when you save your product ? That can happen with some HTML editors. You can try to change to other editors in the config of HikaShop on the main tab.

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15 years 7 months ago [\#9310](#9310) by [nomadal](/forum/user/1107-nomadal "View nomadal's Profile")  Replied by *[nomadal](/forum/user/1107-nomadal "View nomadal's Profile")* on topic *[Re: Doesn't display product description](/forum/3-bug-report/9304-doesnt-display-product-description#9310 "I've edited a product and added some description at the backend. At the fronted shows the product into the category but when i'm clicking to it to see its description or specification gets straight to add to cart page.")*

site.bmp

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15 years 7 months ago [\#9311](#9311) by [nomadal](/forum/user/1107-nomadal "View nomadal's Profile")  Replied by *[nomadal](/forum/user/1107-nomadal "View nomadal's Profile")* on topic *[Re: Doesn't display product description](/forum/3-bug-report/9304-doesnt-display-product-description#9311 "I've edited a product and added some description at the backend. At the fronted shows the product into the category but when i'm clicking to it to see its description or specification gets straight to add to cart page.")*

Doesn't give me any error. Saves normally but doesn't hold the changes.

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15 years 7 months ago [\#9314](#9314) by [nomadal](/forum/user/1107-nomadal "View nomadal's Profile")  Replied by *[nomadal](/forum/user/1107-nomadal "View nomadal's Profile")* on topic *[Re: Doesn't display product description](/forum/3-bug-report/9304-doesnt-display-product-description#9314 "I've edited a product and added some description at the backend. At the fronted shows the product into the category but when i'm clicking to it to see its description or specification gets straight to add to cart page.")*

Found that Editor - No Editor fixes the problem
Thanks

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15 years 7 months ago [\#9936](#9936) by [Woodward](/forum/user/1175-woodward "View Woodward's Profile")  Replied by *[Woodward](/forum/user/1175-woodward "View Woodward's Profile")* on topic *[Re: Doesn't display product description](/forum/3-bug-report/9304-doesnt-display-product-description#9936 "I've edited a product and added some description at the backend. At the fronted shows the product into the category but when i'm clicking to it to see its description or specification gets straight to add to cart page.")*

I am having the same problem. have tried changing editors even no editor. Still no product description.

thanks

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15 years 7 months ago [\#9941](#9941) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Doesn't display product description](/forum/3-bug-report/9304-doesnt-display-product-description#9941 "I've edited a product and added some description at the backend. At the fronted shows the product into the category but when i'm clicking to it to see its description or specification gets straight to add to cart page.")*

Do you have an error when you save your product? If you reopen your product on the back end is the description there ? If the answer to both questions is no, then could you give us an access to your backend so that we can have a look ?

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15 years 7 months ago [\#9943](#9943) by [Woodward](/forum/user/1175-woodward "View Woodward's Profile")  Replied by *[Woodward](/forum/user/1175-woodward "View Woodward's Profile")* on topic *[Re: Doesn't display product description](/forum/3-bug-report/9304-doesnt-display-product-description#9943 "I've edited a product and added some description at the backend. At the fronted shows the product into the category but when i'm clicking to it to see its description or specification gets straight to add to cart page.")*

it appears to save normally, and is there when I return to edit it again.

what is your email? for login

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15 years 7 months ago [\#9944](#9944) by [Woodward](/forum/user/1175-woodward "View Woodward's Profile")  Replied by *[Woodward](/forum/user/1175-woodward "View Woodward's Profile")* on topic *[Re: Doesn't display product description](/forum/3-bug-report/9304-doesnt-display-product-description#9944 "I've edited a product and added some description at the backend. At the fronted shows the product into the category but when i'm clicking to it to see its description or specification gets straight to add to cart page.")*

you'll want to look at the balance cycling/casual apparel/ balance cycling tshirt. This is the only item I have a description for so far.

also the product name isn't appearing when you lick on the product.

Thank you

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15 years 7 months ago [\#9947](#9947) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Doesn't display product description](/forum/3-bug-report/9304-doesnt-display-product-description#9947 "I've edited a product and added some description at the backend. At the fronted shows the product into the category but when i'm clicking to it to see its description or specification gets straight to add to cart page.")*

You can use our contact form: [ www.hikashop.com/en/support/contact-us.html](http://www.hikashop.com/en/support/contact-us.html)

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15 years 7 months ago [\#9952](#9952) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Doesn't display product description](/forum/3-bug-report/9304-doesnt-display-product-description#9952 "I've edited a product and added some description at the backend. At the fronted shows the product into the category but when i'm clicking to it to see its description or specification gets straight to add to cart page.")*

That's because your variants are not in synch with your characteristics. You need to go in your product, click on the "manage variants" button and there delete all your variants. Then, return to your product, remove the characteristics and save. Finally, add your characteristics again and save. That will recreate automatically all the variants.

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15 years 7 months ago [\#9954](#9954) by [Woodward](/forum/user/1175-woodward "View Woodward's Profile")  Replied by *[Woodward](/forum/user/1175-woodward "View Woodward's Profile")* on topic *[Re: Doesn't display product description](/forum/3-bug-report/9304-doesnt-display-product-description#9954 "I've edited a product and added some description at the backend. At the fronted shows the product into the category but when i'm clicking to it to see its description or specification gets straight to add to cart page.")*

wonderful, that got it!

Thank you

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15 years 7 months ago [\#10764](#10764) by [Woodward](/forum/user/1175-woodward "View Woodward's Profile")  Replied by *[Woodward](/forum/user/1175-woodward "View Woodward's Profile")* on topic *[Re: Doesn't display product description](/forum/3-bug-report/9304-doesnt-display-product-description#10764 "I've edited a product and added some description at the backend. At the fronted shows the product into the category but when i'm clicking to it to see its description or specification gets straight to add to cart page.")*

I have a problem where the product text and characteristic are not displaying then the is selected from product listing.

It's a bit of an emergency.. we are due to show the new site tonight at Galla!

Help please!

[ newbalanceproto.balancenordic.com/joomla...3&amp;category\_pathway=0](http://newbalanceproto.balancenordic.com/joomla/index.php?option=com_hikashop&ctrl=product&task=show&cid=26&name=cycling-bib-shorts&Itemid=33&category_pathway=0)

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15 years 7 months ago [\#10766](#10766) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Doesn't display product description](/forum/3-bug-report/9304-doesnt-display-product-description#10766 "I've edited a product and added some description at the backend. At the fronted shows the product into the category but when i'm clicking to it to see its description or specification gets straight to add to cart page.")*

It's seems that it could be a problem of variants and characteristics synch: [ www.hikashop.com/en/support/forum/3-bug-...escription.html#9952](http://www.hikashop.com/en/support/forum/3-bug-report/9304-doesnt-display-product-description.html#9952)

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15 years 7 months ago [\#10768](#10768) by [Woodward](/forum/user/1175-woodward "View Woodward's Profile")  Replied by *[Woodward](/forum/user/1175-woodward "View Woodward's Profile")* on topic *[Re: Doesn't display product description](/forum/3-bug-report/9304-doesnt-display-product-description#10768 "I've edited a product and added some description at the backend. At the fronted shows the product into the category but when i'm clicking to it to see its description or specification gets straight to add to cart page.")*

got it! thanks!

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