[Skip to main content](#vessel-content) # Blank page on displaying CB user profile ## - **[llinty](/forum/user/37020-llinty "View llinty's Profile")** - [![llinty's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37020-llinty "View llinty's Profile") Topic Author - [ Offline](/forum/user/37020-llinty) Less More - Posts: 4 - Thank you received: 0 - - 11 years 6 months ago [\#199582](#199582) by [llinty](/forum/user/37020-llinty "View llinty's Profile") *[Blank page on displaying CB user profile](/forum/30-integrations/876554-blank-page-on-displaying-cb-user-profile#199582 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.3.10-1ubuntu3.17 -- Browser(s) name and version -- : Chrome 42.0.2311.90 -- Error-message(debug-mod must be tuned on) -- : Fatal error: Call to undefined function hikashop_loadUser() in /var/www/inyourhand/htdocs/components/com_comprofiler/plugin/user/plug_hikashopcbplugin/hikashop.php on line 43 CB plugin for HIkashop has been installed and enabled, a CB tab has been configured to display information on user profile. Upon opening user profile, the following error message appears and the page remains blank: Thanks for your help.")* was created by *[llinty](/forum/user/37020-llinty "View llinty's Profile")* -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.3.10-1ubuntu3.17 -- Browser(s) name and version -- : Chrome 42.0.2311.90 -- Error-message(debug-mod must be tuned on) -- : Fatal error: Call to undefined function hikashop_loadUser() in /var/www/inyourhand/htdocs/components/com_comprofiler/plugin/user/plug_hikashopcbplugin/hikashop.php on line 43 CB plugin for HIkashop has been installed and enabled, a CB tab has been configured to display information on user profile. Upon opening user profile, the following error message appears and the page remains blank: Thanks for your help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMwLWludGVncmF0aW9ucy84NzY1NTQtYmxhbmstcGFnZS1vbi1kaXNwbGF5aW5nLWNiLXVzZXItcHJvZmlsZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 6 months ago [\#199590](#199590) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Blank page on displaying CB user profile](/forum/30-integrations/876554-blank-page-on-displaying-cb-user-profile#199590 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.3.10-1ubuntu3.17 -- Browser(s) name and version -- : Chrome 42.0.2311.90 -- Error-message(debug-mod must be tuned on) -- : Fatal error: Call to undefined function hikashop_loadUser() in /var/www/inyourhand/htdocs/components/com_comprofiler/plugin/user/plug_hikashopcbplugin/hikashop.php on line 43 CB plugin for HIkashop has been installed and enabled, a CB tab has been configured to display information on user profile. Upon opening user profile, the following error message appears and the page remains blank: Thanks for your help.")* Hi, Because the first line in the function of the plugin is: Code: include_once(rtrim(JPATH_ADMINISTRATOR,DS).DS.'components'.DS.'com_hikashop'.DS.'helpers'.DS.'helper.php'); it is not possible that the function "hikashop_loadUser" does not exist unless you do not have HikaShop properly installed in your website. But if the HikaShop helper was missing ; you won't be able to do anything in Hikashop, it is just the main core file. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMwLWludGVncmF0aW9ucy84NzY1NTQtYmxhbmstcGFnZS1vbi1kaXNwbGF5aW5nLWNiLXVzZXItcHJvZmlsZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[llinty](/forum/user/37020-llinty "View llinty's Profile")** - [![llinty's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37020-llinty "View llinty's Profile") Topic Author - [ Offline](/forum/user/37020-llinty) Less More - Posts: 4 - Thank you received: 0 - - 11 years 6 months ago [\#199677](#199677) by [llinty](/forum/user/37020-llinty "View llinty's Profile") Replied by *[llinty](/forum/user/37020-llinty "View llinty's Profile")* on topic *[Blank page on displaying CB user profile](/forum/30-integrations/876554-blank-page-on-displaying-cb-user-profile#199677 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.3.10-1ubuntu3.17 -- Browser(s) name and version -- : Chrome 42.0.2311.90 -- Error-message(debug-mod must be tuned on) -- : Fatal error: Call to undefined function hikashop_loadUser() in /var/www/inyourhand/htdocs/components/com_comprofiler/plugin/user/plug_hikashopcbplugin/hikashop.php on line 43 CB plugin for HIkashop has been installed and enabled, a CB tab has been configured to display information on user profile. Upon opening user profile, the following error message appears and the page remains blank: Thanks for your help.")* HI Jerome, thank you for your reply. So I have uninstall CB Hihashop plugin and Hikashop component from Joomla. I have installed it again successfully (see attachment) from the following zip file (com_hikashop_starter_v2.4.0_2015-04-17_17-28-46.zip). After that, I have checked that I can at least go to Hikashop Control panel and I have changed some basic information in Configuration. All the things are right. Next, I have enabled and displayed the CB plugin on user profile but the problem is still occuring. So I decided to check if the helper.php file exists on the system. If I understand the syntax it should be installed in the following directory: <JOOMLA_ROOT_PATH>/components/com_hikashop/helpers /var/www/inyourhand/htdocs/components/com_hikashop$ ls controllers fields helpers hikashop.php index.html params router.php sef_ext.php views /var/www/inyourhand/htdocs/components/com_hikashop$ ls helpers/ index.html route.php The file is missing: I only have route.php file ! head route.php <?php /** * @package HikaShop for Joomla! * @version 2.4.0 * @author hikashop.com * @copyright (C) 2010-2015 HIKARI SOFTWARE. All rights reserved. * @license GNU/GPLv3 [ www.gnu.org/licenses/gpl-3.0.html](http://www.gnu.org/licenses/gpl-3.0.html) */ defined('_JEXEC') or die('Restricted access'); ?><?php Many thanks for your help! - [ ![hikashop-install.png](/forum/attachment/24008) ](/forum/attachment/24008 "...op-install.png") [ ](/forum/attachment/24008?download=1 "...op-install.png") - [ ![hikashop-ctrl-panel.png](/forum/attachment/24009) ](/forum/attachment/24009 "...ctrl-panel.png") [ ](/forum/attachment/24009?download=1 "...ctrl-panel.png") - [ ![hikashop-configuration.png](/forum/attachment/24010) ](/forum/attachment/24010 "...figuration.png") [ ](/forum/attachment/24010?download=1 "...figuration.png") - [ ![hikashop-cb-install.png](/forum/attachment/24011) ](/forum/attachment/24011 "...cb-install.png") [ ](/forum/attachment/24011?download=1 "...cb-install.png") - [ ![hikashop-cb-plugin.png](/forum/attachment/24012) ](/forum/attachment/24012 "...-cb-plugin.png") [ ](/forum/attachment/24012?download=1 "...-cb-plugin.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMwLWludGVncmF0aW9ucy84NzY1NTQtYmxhbmstcGFnZS1vbi1kaXNwbGF5aW5nLWNiLXVzZXItcHJvZmlsZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[llinty](/forum/user/37020-llinty "View llinty's Profile")** - [![llinty's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37020-llinty "View llinty's Profile") Topic Author - [ Offline](/forum/user/37020-llinty) Less More - Posts: 4 - Thank you received: 0 - - 11 years 6 months ago [\#199678](#199678) by [llinty](/forum/user/37020-llinty "View llinty's Profile") Replied by *[llinty](/forum/user/37020-llinty "View llinty's Profile")* on topic *[Blank page on displaying CB user profile](/forum/30-integrations/876554-blank-page-on-displaying-cb-user-profile#199678 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.3.10-1ubuntu3.17 -- Browser(s) name and version -- : Chrome 42.0.2311.90 -- Error-message(debug-mod must be tuned on) -- : Fatal error: Call to undefined function hikashop_loadUser() in /var/www/inyourhand/htdocs/components/com_comprofiler/plugin/user/plug_hikashopcbplugin/hikashop.php on line 43 CB plugin for HIkashop has been installed and enabled, a CB tab has been configured to display information on user profile. Upon opening user profile, the following error message appears and the page remains blank: Thanks for your help.")* I have understood that the previous path is wrong so I have founded the helper.php file in following directory. /var/www/inyourhand/htdocs$ sudo find . -name helper.php -type f | grep hikashop ./administrator/components/com_hikashop/helpers/helper.php The hikashop_loadUser function exits at line 3412 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMwLWludGVncmF0aW9ucy84NzY1NTQtYmxhbmstcGFnZS1vbi1kaXNwbGF5aW5nLWNiLXVzZXItcHJvZmlsZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 6 months ago [\#199711](#199711) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Blank page on displaying CB user profile](/forum/30-integrations/876554-blank-page-on-displaying-cb-user-profile#199711 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.3.10-1ubuntu3.17 -- Browser(s) name and version -- : Chrome 42.0.2311.90 -- Error-message(debug-mod must be tuned on) -- : Fatal error: Call to undefined function hikashop_loadUser() in /var/www/inyourhand/htdocs/components/com_comprofiler/plugin/user/plug_hikashopcbplugin/hikashop.php on line 43 CB plugin for HIkashop has been installed and enabled, a CB tab has been configured to display information on user profile. Upon opening user profile, the following error message appears and the page remains blank: Thanks for your help.")* Hi, I still don't see how that's possible. The helper file is loaded with the code: Code: include_once(rtrim(JPATH_ADMINISTRATOR,DS).DS.'components'.DS.'com_hikashop'.DS.'helpers'.DS.'helper.php') at the beginning of the file. As you can see, the path 'components'.DS.'com_hikashop'.DS.'helpers'.DS.'helper.php' is searched in the administrator folder of your website thanks to the JPATH_ADMINISTRATOR constant which is a standard Joomla constant for the administrator folder path. So I don't see why it wouldn't be able to find the helper. You can try to add that code ( include_once(rtrim(JPATH_ADMINISTRATOR,DS).DS.'components'.DS.'com_hikashop'.DS.'helpers'.DS.'helper.php'); ) just before the line 43, but I don't see why it would change anything. The following user(s) said Thank You: [llinty](/forum/user/37020-llinty "View llinty's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMwLWludGVncmF0aW9ucy84NzY1NTQtYmxhbmstcGFnZS1vbi1kaXNwbGF5aW5nLWNiLXVzZXItcHJvZmlsZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[llinty](/forum/user/37020-llinty "View llinty's Profile")** - [![llinty's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37020-llinty "View llinty's Profile") Topic Author - [ Offline](/forum/user/37020-llinty) Less More - Posts: 4 - Thank you received: 0 - - 11 years 6 months ago [\#199809](#199809) by [llinty](/forum/user/37020-llinty "View llinty's Profile") Replied by *[llinty](/forum/user/37020-llinty "View llinty's Profile")* on topic *[Blank page on displaying CB user profile](/forum/30-integrations/876554-blank-page-on-displaying-cb-user-profile#199809 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.3.10-1ubuntu3.17 -- Browser(s) name and version -- : Chrome 42.0.2311.90 -- Error-message(debug-mod must be tuned on) -- : Fatal error: Call to undefined function hikashop_loadUser() in /var/www/inyourhand/htdocs/components/com_comprofiler/plugin/user/plug_hikashopcbplugin/hikashop.php on line 43 CB plugin for HIkashop has been installed and enabled, a CB tab has been configured to display information on user profile. Upon opening user profile, the following error message appears and the page remains blank: Thanks for your help.")* Hi, my probem has been solved by downloading a new CB plugin (see post 195344). The code is slightly different but it works now! For the moment I connot see the tab but it seems that it only appears if I buy something on Hikashop. Many thanks for you help and maybe you can put this release for public downloading. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMwLWludGVncmF0aW9ucy84NzY1NTQtYmxhbmstcGFnZS1vbi1kaXNwbGF5aW5nLWNiLXVzZXItcHJvZmlsZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 6 months ago [\#199878](#199878) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Blank page on displaying CB user profile](/forum/30-integrations/876554-blank-page-on-displaying-cb-user-profile#199878 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.3.10-1ubuntu3.17 -- Browser(s) name and version -- : Chrome 42.0.2311.90 -- Error-message(debug-mod must be tuned on) -- : Fatal error: Call to undefined function hikashop_loadUser() in /var/www/inyourhand/htdocs/components/com_comprofiler/plugin/user/plug_hikashopcbplugin/hikashop.php on line 43 CB plugin for HIkashop has been installed and enabled, a CB tab has been configured to display information on user profile. Upon opening user profile, the following error message appears and the page remains blank: Thanks for your help.")* Hi, Thanks for the report. Xavier didn't update the plugin on the FTP after applying his patch. I just fixed it. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMwLWludGVncmF0aW9ucy84NzY1NTQtYmxhbmstcGFnZS1vbi1kaXNwbGF5aW5nLWNiLXVzZXItcHJvZmlsZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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