[Skip to main content](#vessel-content) # Hikashop User Points - calculation problem ## - **[stephanie.pomerleau](/forum/user/39006-stephanie-pomerleau "View stephanie.pomerleau's Profile")** - [![stephanie.pomerleau's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39006-stephanie-pomerleau "View stephanie.pomerleau's Profile") Topic Author - [ Offline](/forum/user/39006-stephanie-pomerleau) Less More - Posts: 13 - Thank you received: 1 - - 10 years 10 months ago - 10 years 10 months ago [\#222133](#222133) by [stephanie.pomerleau](/forum/user/39006-stephanie-pomerleau "View stephanie.pomerleau's Profile") *[Hikashop User Points - calculation problem](/forum/30-integrations/880729-hikashop-user-points-calculation-problem#222133 "-- HikaShop version -- : 2.6.0 Business -- Joomla version -- : 3.4.1 I am having an issue with how points are being earned on purchase. I want points to be earned as 1 point for 1$ on specific categories only. When the plugin is configured to earn 1 point for each dollar, with no product category specified (see: Capture-user-point-plugin-config-01.jpg), everything works as expected. 3 admissible products in the cart for a total of $49.50 earns 50 points (see: Capture-points-no-category-in-config.jpg) When I add a product category in the "Product categories" field in the configuration (see: Capture-user-point-plugin-config-02.jpg) , the points earned are more than the rate that has been set. 49.50$ earns 83 points, but should only earn 50. (see: Capture-points-with-category-in-config-02.jpg) With same configuration settings as previous (with product categories), when I have 2 different products, but in the same category, points are ok. $33 earns 33 points (see: Capture-points-with-category-in-config-02A.jpg) If I have 2 identical products, points are multiplied, and actually earn more than 1 point per 1$. $33 earns 66 points (see: Capture-points-with-category-in-config-02B.jpg) The problem is amplified when I put 9 identical items in the cart. 148.50$ earns 1337 points. (see: Capture-points-with-category-in-config-9-identical-products.jpg). If I test using 1 product in the desired category, and 1 product outside the desired category (deos not earn points), the behaviour is as expected: points on the coffee, but not on the tea. $33 dollars, but only 16.50$ is admissible to points, and 17 points are earned. (see: Capture-points-with-category-in-config-1-product-not-in-category.jpg) It looks like the points are calculated by multiplying the number of products by the subtotal of the product line (9 x 148.50$ = 1336.50 points, which rounds to 1337). I don't think this is the expected behaviour, and this should be fixed. Thanks, Stephanie")* was created by *[stephanie.pomerleau](/forum/user/39006-stephanie-pomerleau "View stephanie.pomerleau's Profile")* -- HikaShop version -- : 2.6.0 Business -- Joomla version -- : 3.4.1 I am having an issue with how points are being earned on purchase. I want points to be earned as 1 point for 1$ on specific categories only. When the plugin is configured to earn 1 point for each dollar, with no product category specified (see: Capture-user-point-plugin-config-01.jpg), everything works as expected. 3 admissible products in the cart for a total of $49.50 earns 50 points (see: Capture-points-no-category-in-config.jpg) [ ![Capture-user-point-plugin-config-01.jpg](/forum/attachment/28007) ](/forum/attachment/28007 "...-config-01.jpg") [ ![Capture-points-no-category-in-config.jpg](/forum/attachment/28008) ](/forum/attachment/28008 "...-in-config.jpg") When I add a product category in the "Product categories" field in the configuration (see: Capture-user-point-plugin-config-02.jpg) , the points earned are more than the rate that has been set. 49.50$ earns 83 points, but should only earn 50. (see: Capture-points-with-category-in-config-02.jpg) [ ![Capture-user-point-plugin-config-02.jpg](/forum/attachment/28009) ](/forum/attachment/28009 "...-config-02.jpg") [ ![Capture-points-with-category-in-config-02.jpg](/forum/attachment/28010) ](/forum/attachment/28010 "...-config-02.jpg") With same configuration settings as previous (with product categories), when I have 2 different products, but in the same category, points are ok. $33 earns 33 points (see: Capture-points-with-category-in-config-02A.jpg) [ ![Capture-points-with-category-in-config-02A.jpg](/forum/attachment/28011) ](/forum/attachment/28011 "...config-02A.jpg") If I have 2 identical products, points are multiplied, and actually earn more than 1 point per 1$. $33 earns 66 points (see: Capture-points-with-category-in-config-02B.jpg) [ ![Capture-points-with-category-in-config-02B.jpg](/forum/attachment/28012) ](/forum/attachment/28012 "...config-02B.jpg") The problem is amplified when I put 9 identical items in the cart. 148.50$ earns 1337 points. (see: Capture-points-with-category-in-config-9-identical-products.jpg). [ ![Capture-points-with-category-in-config-9-identical-products.jpg](/forum/attachment/28013) ](/forum/attachment/28013 "...l-products.jpg") If I test using 1 product in the desired category, and 1 product outside the desired category (deos not earn points), the behaviour is as expected: points on the coffee, but not on the tea. $33 dollars, but only 16.50$ is admissible to points, and 17 points are earned. (see: Capture-points-with-category-in-config-1-product-not-in-category.jpg) [ ![Capture-points-with-category-in-config-1-product-not-in-category.jpg](/forum/attachment/28014) ](/forum/attachment/28014 "...n-category.jpg") It looks like the points are calculated by multiplying the number of products by the subtotal of the product line (9 x 148.50$ = 1336.50 points, which rounds to 1337). **I don't think this is the expected behaviour, and this should be fixed**. Thanks, Stephanie - [ ![Capture-user-point-plugin-config-01.jpg](/forum/attachment/28007) ](/forum/attachment/28007 "...-config-01.jpg") [ ](/forum/attachment/28007?download=1 "...-config-01.jpg") - [ ![Capture-points-no-category-in-config.jpg](/forum/attachment/28008) ](/forum/attachment/28008 "...-in-config.jpg") [ ](/forum/attachment/28008?download=1 "...-in-config.jpg") - [ ![Capture-user-point-plugin-config-02.jpg](/forum/attachment/28009) ](/forum/attachment/28009 "...-config-02.jpg") [ ](/forum/attachment/28009?download=1 "...-config-02.jpg") - [ ![Capture-points-with-category-in-config-02.jpg](/forum/attachment/28010) ](/forum/attachment/28010 "...-config-02.jpg") [ ](/forum/attachment/28010?download=1 "...-config-02.jpg") - [ ![Capture-points-with-category-in-config-02A.jpg](/forum/attachment/28011) ](/forum/attachment/28011 "...config-02A.jpg") [ ](/forum/attachment/28011?download=1 "...config-02A.jpg") - [ ![Capture-points-with-category-in-config-02B.jpg](/forum/attachment/28012) ](/forum/attachment/28012 "...config-02B.jpg") [ ](/forum/attachment/28012?download=1 "...config-02B.jpg") - [ ![Capture-points-with-category-in-config-9-identical-products.jpg](/forum/attachment/28013) ](/forum/attachment/28013 "...l-products.jpg") [ ](/forum/attachment/28013?download=1 "...l-products.jpg") - [ ![Capture-points-with-category-in-config-1-product-not-in-category.jpg](/forum/attachment/28014) ](/forum/attachment/28014 "...n-category.jpg") [ ](/forum/attachment/28014?download=1 "...n-category.jpg") Last edit: 10 years 10 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile"). Reason: insert capture in message in order to be able to analyze it Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMwLWludGVncmF0aW9ucy84ODA3MjktaGlrYXNob3AtdXNlci1wb2ludHMtY2FsY3VsYXRpb24tcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 10 years 10 months ago [\#222143](#222143) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Hikashop User Points - calculation problem](/forum/30-integrations/880729-hikashop-user-points-calculation-problem#222143 "-- HikaShop version -- : 2.6.0 Business -- Joomla version -- : 3.4.1 I am having an issue with how points are being earned on purchase. I want points to be earned as 1 point for 1$ on specific categories only. When the plugin is configured to earn 1 point for each dollar, with no product category specified (see: Capture-user-point-plugin-config-01.jpg), everything works as expected. 3 admissible products in the cart for a total of $49.50 earns 50 points (see: Capture-points-no-category-in-config.jpg) When I add a product category in the "Product categories" field in the configuration (see: Capture-user-point-plugin-config-02.jpg) , the points earned are more than the rate that has been set. 49.50$ earns 83 points, but should only earn 50. (see: Capture-points-with-category-in-config-02.jpg) With same configuration settings as previous (with product categories), when I have 2 different products, but in the same category, points are ok. $33 earns 33 points (see: Capture-points-with-category-in-config-02A.jpg) If I have 2 identical products, points are multiplied, and actually earn more than 1 point per 1$. $33 earns 66 points (see: Capture-points-with-category-in-config-02B.jpg) The problem is amplified when I put 9 identical items in the cart. 148.50$ earns 1337 points. (see: Capture-points-with-category-in-config-9-identical-products.jpg). If I test using 1 product in the desired category, and 1 product outside the desired category (deos not earn points), the behaviour is as expected: points on the coffee, but not on the tea. $33 dollars, but only 16.50$ is admissible to points, and 17 points are earned. (see: Capture-points-with-category-in-config-1-product-not-in-category.jpg) It looks like the points are calculated by multiplying the number of products by the subtotal of the product line (9 x 148.50$ = 1336.50 points, which rounds to 1337). I don't think this is the expected behaviour, and this should be fixed. Thanks, Stephanie")* Hi, Thanks for that detailed report. In the plugin, when you have a filter on the product categories, the plugin will check each product and process the sum for all of them which are in the targeted categories : Code: $product_price = 0.0; if(empty($product->prices) && !empty($product->order_product_price)) { $product_price = (float)hikashop_toFloat(@$product->order_product_price) + (float)hikashop_toFloat(@$product->order_product_tax); } else if(!empty($product->prices)) { if(isset($product->prices[0]->price_value_with_tax)) $product_price = $product->prices[0]->price_value_with_tax; else $product_price = $product->prices[0]->price_value; } if(isset($product->order_product_quantity)) $product_price *= (int)$product->order_product_quantity; else $product_price *= (int)$product->cart_product_quantity; In that algorithm, we want to get the unit price of the product ; but it looks like in your case it retrieve the global price. So we will add few lines in order to force the reading of the unit price. Code: $product_price = 0.0; if(empty($product->prices) && !empty($product->order_product_price)) { $product_price = (float)hikashop_toFloat(@$product->order_product_price) + (float)hikashop_toFloat(@$product->order_product_tax); } else if(!empty($product->prices)) { $p = $product->prices[0]; if(isset($p->unit_price)) $p = $p->unit_price; if(isset($p->price_value_with_tax)) $product_price = $p->price_value_with_tax; else $product_price = $p->price_value; } if(isset($product->order_product_quantity)) $product_price *= (int)$product->order_product_quantity; else $product_price *= (int)$product->cart_product_quantity; Let me know if it fixes your issue. Kind regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [stephanie.pomerleau](/forum/user/39006-stephanie-pomerleau "View stephanie.pomerleau's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMwLWludGVncmF0aW9ucy84ODA3MjktaGlrYXNob3AtdXNlci1wb2ludHMtY2FsY3VsYXRpb24tcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[stephanie.pomerleau](/forum/user/39006-stephanie-pomerleau "View stephanie.pomerleau's Profile")** - [![stephanie.pomerleau's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39006-stephanie-pomerleau "View stephanie.pomerleau's Profile") Topic Author - [ Offline](/forum/user/39006-stephanie-pomerleau) Less More - Posts: 13 - Thank you received: 1 - - 10 years 10 months ago - 10 years 10 months ago [\#222262](#222262) by [stephanie.pomerleau](/forum/user/39006-stephanie-pomerleau "View stephanie.pomerleau's Profile") Replied by *[stephanie.pomerleau](/forum/user/39006-stephanie-pomerleau "View stephanie.pomerleau's Profile")* on topic *[Hikashop User Points - calculation problem](/forum/30-integrations/880729-hikashop-user-points-calculation-problem#222262 "-- HikaShop version -- : 2.6.0 Business -- Joomla version -- : 3.4.1 I am having an issue with how points are being earned on purchase. I want points to be earned as 1 point for 1$ on specific categories only. When the plugin is configured to earn 1 point for each dollar, with no product category specified (see: Capture-user-point-plugin-config-01.jpg), everything works as expected. 3 admissible products in the cart for a total of $49.50 earns 50 points (see: Capture-points-no-category-in-config.jpg) When I add a product category in the "Product categories" field in the configuration (see: Capture-user-point-plugin-config-02.jpg) , the points earned are more than the rate that has been set. 49.50$ earns 83 points, but should only earn 50. (see: Capture-points-with-category-in-config-02.jpg) With same configuration settings as previous (with product categories), when I have 2 different products, but in the same category, points are ok. $33 earns 33 points (see: Capture-points-with-category-in-config-02A.jpg) If I have 2 identical products, points are multiplied, and actually earn more than 1 point per 1$. $33 earns 66 points (see: Capture-points-with-category-in-config-02B.jpg) The problem is amplified when I put 9 identical items in the cart. 148.50$ earns 1337 points. (see: Capture-points-with-category-in-config-9-identical-products.jpg). If I test using 1 product in the desired category, and 1 product outside the desired category (deos not earn points), the behaviour is as expected: points on the coffee, but not on the tea. $33 dollars, but only 16.50$ is admissible to points, and 17 points are earned. (see: Capture-points-with-category-in-config-1-product-not-in-category.jpg) It looks like the points are calculated by multiplying the number of products by the subtotal of the product line (9 x 148.50$ = 1336.50 points, which rounds to 1337). I don't think this is the expected behaviour, and this should be fixed. Thanks, Stephanie")* And where do I find the file that has this code that I need to change? Sorry, I am new at HikaShop ![:)](/media/kunena/emoticons/8.png ":)") UPDATE: found the file: plugins/hikashop/userpoints/userpoints.php Last edit: 10 years 10 months ago by [stephanie.pomerleau](/forum/user/39006-stephanie-pomerleau "View stephanie.pomerleau's Profile"). Reason: update info Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMwLWludGVncmF0aW9ucy84ODA3MjktaGlrYXNob3AtdXNlci1wb2ludHMtY2FsY3VsYXRpb24tcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[stephanie.pomerleau](/forum/user/39006-stephanie-pomerleau "View stephanie.pomerleau's Profile")** - [![stephanie.pomerleau's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39006-stephanie-pomerleau "View stephanie.pomerleau's Profile") Topic Author - [ Offline](/forum/user/39006-stephanie-pomerleau) Less More - Posts: 13 - Thank you received: 1 - - 10 years 10 months ago [\#222264](#222264) by [stephanie.pomerleau](/forum/user/39006-stephanie-pomerleau "View stephanie.pomerleau's Profile") Replied by *[stephanie.pomerleau](/forum/user/39006-stephanie-pomerleau "View stephanie.pomerleau's Profile")* on topic *[Hikashop User Points - calculation problem](/forum/30-integrations/880729-hikashop-user-points-calculation-problem#222264 "-- HikaShop version -- : 2.6.0 Business -- Joomla version -- : 3.4.1 I am having an issue with how points are being earned on purchase. I want points to be earned as 1 point for 1$ on specific categories only. When the plugin is configured to earn 1 point for each dollar, with no product category specified (see: Capture-user-point-plugin-config-01.jpg), everything works as expected. 3 admissible products in the cart for a total of $49.50 earns 50 points (see: Capture-points-no-category-in-config.jpg) When I add a product category in the "Product categories" field in the configuration (see: Capture-user-point-plugin-config-02.jpg) , the points earned are more than the rate that has been set. 49.50$ earns 83 points, but should only earn 50. (see: Capture-points-with-category-in-config-02.jpg) With same configuration settings as previous (with product categories), when I have 2 different products, but in the same category, points are ok. $33 earns 33 points (see: Capture-points-with-category-in-config-02A.jpg) If I have 2 identical products, points are multiplied, and actually earn more than 1 point per 1$. $33 earns 66 points (see: Capture-points-with-category-in-config-02B.jpg) The problem is amplified when I put 9 identical items in the cart. 148.50$ earns 1337 points. (see: Capture-points-with-category-in-config-9-identical-products.jpg). If I test using 1 product in the desired category, and 1 product outside the desired category (deos not earn points), the behaviour is as expected: points on the coffee, but not on the tea. $33 dollars, but only 16.50$ is admissible to points, and 17 points are earned. (see: Capture-points-with-category-in-config-1-product-not-in-category.jpg) It looks like the points are calculated by multiplying the number of products by the subtotal of the product line (9 x 148.50$ = 1336.50 points, which rounds to 1337). I don't think this is the expected behaviour, and this should be fixed. Thanks, Stephanie")* Your code fixed the problem, thank you!! The following user(s) said Thank You: [Jerome](/forum/user/80-jerome "View Jerome's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMwLWludGVncmF0aW9ucy84ODA3MjktaGlrYXNob3AtdXNlci1wb2ludHMtY2FsY3VsYXRpb24tcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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