[Skip to main content](#vessel-content) # Problem with Hikashop + AvaTax + AWOCoupon ## - **[Llarian](/forum/user/33731-llarian "View Llarian's Profile")** - [![Llarian's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33731-llarian "View Llarian's Profile") Topic Author - [ Offline](/forum/user/33731-llarian) Less More - Posts: 48 - Thank you received: 1 - - 8 years 9 months ago [\#286636](#286636) by [Llarian](/forum/user/33731-llarian "View Llarian's Profile") *[Problem with Hikashop + AvaTax + AWOCoupon](/forum/30-integrations/893597-problem-with-hikashop-avatax-awocoupon#286636 "-- url of the page with the problem -- : www.weareecs.com/shop -- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.3 -- PHP version -- : 5.6.32 Hello all! This is likely a problem between AwoCoupon Pro, with Hikashop simply in the middle, but posting here first for visibility. We recently migrated to Avalara/Avatax (Polished Geek's plugin) for tax calculation. For the most part, its been a flawless migration. However, we use AWOCoupon Pro for discounts, as it seems to be the best and most stable thing out there. Any purchase made w/ a discount code applied (to product, or to shipping) triggers the error in the screenshot below. Looking at Avalara, it seems like it sees the discount, and everything should be fine, but there's definitely an issue somewhere. Anybody run into this before? Or anybody running this combination of 3rd party plugins without running into this?")* was created by *[Llarian](/forum/user/33731-llarian "View Llarian's Profile")* -- url of the page with the problem -- : [ www.weareecs.com/shop](https://www.weareecs.com/shop) -- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.3 -- PHP version -- : 5.6.32 Hello all! This is likely a problem between AwoCoupon Pro, with Hikashop simply in the middle, but posting here first for visibility. We recently migrated to Avalara/Avatax (Polished Geek's plugin) for tax calculation. For the most part, its been a flawless migration. However, we use AWOCoupon Pro for discounts, as it seems to be the best and most stable thing out there. Any purchase made w/ a discount code applied (to product, or to shipping) triggers the error in the screenshot below. [ ![ScreenShot2018-01-25at5.45.44PM.png](/forum/attachment/42310) ](/forum/attachment/42310 "...t5.45.44PM.png") Looking at Avalara, it seems like it sees the discount, and everything should be fine, but there's definitely an issue somewhere. Anybody run into this before? Or anybody running this combination of 3rd party plugins without running into this? - [ ![ScreenShot2018-01-25at5.45.44PM.png](/forum/attachment/42310) ](/forum/attachment/42310 "...t5.45.44PM.png") [ ](/forum/attachment/42310?download=1 "...t5.45.44PM.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMwLWludGVncmF0aW9ucy84OTM1OTctcHJvYmxlbS13aXRoLWhpa2FzaG9wLWF2YXRheC1hd29jb3Vwb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14291 - - 8 years 9 months ago [\#286644](#286644) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problem with Hikashop + AvaTax + AWOCoupon](/forum/30-integrations/893597-problem-with-hikashop-avatax-awocoupon#286644 "-- url of the page with the problem -- : www.weareecs.com/shop -- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.3 -- PHP version -- : 5.6.32 Hello all! This is likely a problem between AwoCoupon Pro, with Hikashop simply in the middle, but posting here first for visibility. We recently migrated to Avalara/Avatax (Polished Geek's plugin) for tax calculation. For the most part, its been a flawless migration. However, we use AWOCoupon Pro for discounts, as it seems to be the best and most stable thing out there. Any purchase made w/ a discount code applied (to product, or to shipping) triggers the error in the screenshot below. Looking at Avalara, it seems like it sees the discount, and everything should be fine, but there's definitely an issue somewhere. Anybody run into this before? Or anybody running this combination of 3rd party plugins without running into this?")* Hi, I've never seen this. It must indeed be an incompatibility between the AvaTax plugin and the AWOCoupon with HikaShop only being in the middle. I'll recommend contacting the support of both these extensions. The way AWOCoupon apply the taxes on the coupons might not be compatible with the way AvaTax calculate the taxes. Or maybe something can be done in either extension to avoid that issue. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMwLWludGVncmF0aW9ucy84OTM1OTctcHJvYmxlbS13aXRoLWhpa2FzaG9wLWF2YXRheC1hd29jb3Vwb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile")** - [![PolishedGeek's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar8378_2012-07-29-5.png)](/forum/user/8378-polishedgeek "View PolishedGeek's Profile") - [ Offline](/forum/user/8378-polishedgeek) - Official HikaShop Development Partner Less More - Posts: 329 - Thank you received: 94 - - [](http://PolishedGeek.com/?utm_source=hikashop) - 8 years 9 months ago [\#286715](#286715) by [PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile") Replied by *[PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile")* on topic *[Problem with Hikashop + AvaTax + AWOCoupon](/forum/30-integrations/893597-problem-with-hikashop-avatax-awocoupon#286715 "-- url of the page with the problem -- : www.weareecs.com/shop -- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.3 -- PHP version -- : 5.6.32 Hello all! This is likely a problem between AwoCoupon Pro, with Hikashop simply in the middle, but posting here first for visibility. We recently migrated to Avalara/Avatax (Polished Geek's plugin) for tax calculation. For the most part, its been a flawless migration. However, we use AWOCoupon Pro for discounts, as it seems to be the best and most stable thing out there. Any purchase made w/ a discount code applied (to product, or to shipping) triggers the error in the screenshot below. Looking at Avalara, it seems like it sees the discount, and everything should be fine, but there's definitely an issue somewhere. Anybody run into this before? Or anybody running this combination of 3rd party plugins without running into this?")* Hello, this is Deb from Polished Geek. I'm sorry to say that combining the AvaTax plugin with AWO's third party extension AWO Coupon is not supported. It handles taxes and coupon calculation completely differently from HikaShop. The AvaTax plugin is certified to work only with native HikaShop functionality. If you have any issues with native HikaShop and our AvaTax Connector, don't hesitate to ask for free technical support at [ PolishedGeek.com/clients/contact.php](https://PolishedGeek.com/clients/contact.php) --- ~ Deb Cinkus, CEO Polished Geek: more with monday․com eCommerce Business Process Automation Experts Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMwLWludGVncmF0aW9ucy84OTM1OTctcHJvYmxlbS13aXRoLWhpa2FzaG9wLWF2YXRheC1hd29jb3Vwb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Llarian](/forum/user/33731-llarian "View Llarian's Profile")** - [![Llarian's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33731-llarian "View Llarian's Profile") Topic Author - [ Offline](/forum/user/33731-llarian) Less More - Posts: 48 - Thank you received: 1 - - 8 years 9 months ago [\#286720](#286720) by [Llarian](/forum/user/33731-llarian "View Llarian's Profile") Replied by *[Llarian](/forum/user/33731-llarian "View Llarian's Profile")* on topic *[Problem with Hikashop + AvaTax + AWOCoupon](/forum/30-integrations/893597-problem-with-hikashop-avatax-awocoupon#286720 "-- url of the page with the problem -- : www.weareecs.com/shop -- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.3 -- PHP version -- : 5.6.32 Hello all! This is likely a problem between AwoCoupon Pro, with Hikashop simply in the middle, but posting here first for visibility. We recently migrated to Avalara/Avatax (Polished Geek's plugin) for tax calculation. For the most part, its been a flawless migration. However, we use AWOCoupon Pro for discounts, as it seems to be the best and most stable thing out there. Any purchase made w/ a discount code applied (to product, or to shipping) triggers the error in the screenshot below. Looking at Avalara, it seems like it sees the discount, and everything should be fine, but there's definitely an issue somewhere. Anybody run into this before? Or anybody running this combination of 3rd party plugins without running into this?")* Yikes. That definitely wasn't clear from any documentation around any of the plugins or Hikashop core. This causes severe issues in that Hikashop has no native functionality to do shipping discounts, and if I'm reading similar threads correctly, no plans to add one. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMwLWludGVncmF0aW9ucy84OTM1OTctcHJvYmxlbS13aXRoLWhpa2FzaG9wLWF2YXRheC1hd29jb3Vwb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile")** - [![PolishedGeek's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar8378_2012-07-29-5.png)](/forum/user/8378-polishedgeek "View PolishedGeek's Profile") - [ Offline](/forum/user/8378-polishedgeek) - Official HikaShop Development Partner Less More - Posts: 329 - Thank you received: 94 - - [](http://PolishedGeek.com/?utm_source=hikashop) - 8 years 9 months ago [\#286735](#286735) by [PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile") Replied by *[PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile")* on topic *[Problem with Hikashop + AvaTax + AWOCoupon](/forum/30-integrations/893597-problem-with-hikashop-avatax-awocoupon#286735 "-- url of the page with the problem -- : www.weareecs.com/shop -- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.3 -- PHP version -- : 5.6.32 Hello all! This is likely a problem between AwoCoupon Pro, with Hikashop simply in the middle, but posting here first for visibility. We recently migrated to Avalara/Avatax (Polished Geek's plugin) for tax calculation. For the most part, its been a flawless migration. However, we use AWOCoupon Pro for discounts, as it seems to be the best and most stable thing out there. Any purchase made w/ a discount code applied (to product, or to shipping) triggers the error in the screenshot below. Looking at Avalara, it seems like it sees the discount, and everything should be fine, but there's definitely an issue somewhere. Anybody run into this before? Or anybody running this combination of 3rd party plugins without running into this?")* Yes, we would love to see HikaShop add native Shipping Coupons functionality as well. AWO Coupon PRO is a wonderful extension. But there are just way too many features and different coupon types and combinations to make it something we can agree to develop and support for free. It's already quite a challenge to keep up with AvaTax global tax certification for HikaShop and HikaMarket functionality at times. If and when HikaShop does decide to add native shipping discount features, we'll happily support them for AvaTax! ![:)](/media/kunena/emoticons/3.png ":)") --- ~ Deb Cinkus, CEO Polished Geek: more with monday․com eCommerce Business Process Automation Experts Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMwLWludGVncmF0aW9ucy84OTM1OTctcHJvYmxlbS13aXRoLWhpa2FzaG9wLWF2YXRheC1hd29jb3Vwb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14291 - - 8 years 9 months ago [\#286779](#286779) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problem with Hikashop + AvaTax + AWOCoupon](/forum/30-integrations/893597-problem-with-hikashop-avatax-awocoupon#286779 "-- url of the page with the problem -- : www.weareecs.com/shop -- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.3 -- PHP version -- : 5.6.32 Hello all! This is likely a problem between AwoCoupon Pro, with Hikashop simply in the middle, but posting here first for visibility. We recently migrated to Avalara/Avatax (Polished Geek's plugin) for tax calculation. For the most part, its been a flawless migration. However, we use AWOCoupon Pro for discounts, as it seems to be the best and most stable thing out there. Any purchase made w/ a discount code applied (to product, or to shipping) triggers the error in the screenshot below. Looking at Avalara, it seems like it sees the discount, and everything should be fine, but there's definitely an issue somewhere. Anybody run into this before? Or anybody running this combination of 3rd party plugins without running into this?")* Hi, This is on our todo list but I can't give any dead line as we didn't start working on it yet. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMwLWludGVncmF0aW9ucy84OTM1OTctcHJvYmxlbS13aXRoLWhpa2FzaG9wLWF2YXRheC1hd29jb3Vwb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.060 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)