[Skip to main content](#vessel-content) # Shipstation not receiving orders ## - **[vtchalkypaint](/forum/user/58983-vtchalkypaint "View vtchalkypaint's Profile")** - [![vtchalkypaint's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/58983-vtchalkypaint "View vtchalkypaint's Profile") Topic Author - [ Offline](/forum/user/58983-vtchalkypaint) Less More - Posts: 4 - Thank you received: 0 - - 5 years 8 months ago [\#330544](#330544) by [vtchalkypaint](/forum/user/58983-vtchalkypaint "View vtchalkypaint's Profile") *[Shipstation not receiving orders](/forum/30-integrations/902132-shipstation-not-receiving-orders#330544 "-- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.25 -- PHP version -- : 7.4.15 -- Browser(s) name and version -- : Edge So every so often this plugin breaks. Not sure whose fault it is but I'm getting this error. An error occurred attempting to update orders: Invalid XML. Error: 'Data at the root level is invalid. Line 1, position 1.' We received: 'Unexpected username and password'")* was created by *[vtchalkypaint](/forum/user/58983-vtchalkypaint "View vtchalkypaint's Profile")* -- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.25 -- PHP version -- : 7.4.15 -- Browser(s) name and version -- : Edge So every so often this plugin breaks. Not sure whose fault it is but I'm getting this error. An error occurred attempting to update orders: Invalid XML. Error: 'Data at the root level is invalid. Line 1, position 1.' We received: 'Unexpected username and password' Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMwLWludGVncmF0aW9ucy85MDIxMzItc2hpcHN0YXRpb24tbm90LXJlY2VpdmluZy1vcmRlcnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 5 years 8 months ago - 5 years 8 months ago [\#330563](#330563) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Shipstation not receiving orders](/forum/30-integrations/902132-shipstation-not-receiving-orders#330563 "-- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.25 -- PHP version -- : 7.4.15 -- Browser(s) name and version -- : Edge So every so often this plugin breaks. Not sure whose fault it is but I'm getting this error. An error occurred attempting to update orders: Invalid XML. Error: 'Data at the root level is invalid. Line 1, position 1.' We received: 'Unexpected username and password'")* Hello, The error message means that in your Shipstation user references does not work, now can you precise if you have this error in a **erratic way**, because if it's work and then suddenly don't work, there are something to investigate for sure. But the first step is to check your Shipstation User references to eliminate the most obvious mistake. And if the issue is deeper, can you active the **Debug mode**, and when you will have again this error message, provide your **[ log](https://www.hikashop.com/support/2-uncategorised/295-go-to-the-payment-log.html)** file via our **[ Contact us](https://www.hikashop.com/support/contact-us.html)** form (add an **Url link to this subject** in your message). And try to provide any elements around your error that you can get in your merchant Shipstation account that can help us to progress on your subject. Regards Last edit: 5 years 8 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMwLWludGVncmF0aW9ucy85MDIxMzItc2hpcHN0YXRpb24tbm90LXJlY2VpdmluZy1vcmRlcnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[vtchalkypaint](/forum/user/58983-vtchalkypaint "View vtchalkypaint's Profile")** - [![vtchalkypaint's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/58983-vtchalkypaint "View vtchalkypaint's Profile") Topic Author - [ Offline](/forum/user/58983-vtchalkypaint) Less More - Posts: 4 - Thank you received: 0 - - 5 years 8 months ago [\#330605](#330605) by [vtchalkypaint](/forum/user/58983-vtchalkypaint "View vtchalkypaint's Profile") Replied by *[vtchalkypaint](/forum/user/58983-vtchalkypaint "View vtchalkypaint's Profile")* on topic *[Shipstation not receiving orders](/forum/30-integrations/902132-shipstation-not-receiving-orders#330605 "-- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.25 -- PHP version -- : 7.4.15 -- Browser(s) name and version -- : Edge So every so often this plugin breaks. Not sure whose fault it is but I'm getting this error. An error occurred attempting to update orders: Invalid XML. Error: 'Data at the root level is invalid. Line 1, position 1.' We received: 'Unexpected username and password'")* So the log led me to the problem. The problem was the password that was listed in the plugin was NOT the password that was trying to be passed. I'm not sure how that was possible. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMwLWludGVncmF0aW9ucy85MDIxMzItc2hpcHN0YXRpb24tbm90LXJlY2VpdmluZy1vcmRlcnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 5 years 8 months ago [\#330635](#330635) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Shipstation not receiving orders](/forum/30-integrations/902132-shipstation-not-receiving-orders#330635 "-- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.25 -- PHP version -- : 7.4.15 -- Browser(s) name and version -- : Edge So every so often this plugin breaks. Not sure whose fault it is but I'm getting this error. An error occurred attempting to update orders: Invalid XML. Error: 'Data at the root level is invalid. Line 1, position 1.' We received: 'Unexpected username and password'")* Hello, The most important is that now everything works as expected, sometimes it just comes from a typo problem. Happy to be able to help you. Regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMwLWludGVncmF0aW9ucy85MDIxMzItc2hpcHN0YXRpb24tbm90LXJlY2VpdmluZy1vcmRlcnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[vtchalkypaint](/forum/user/58983-vtchalkypaint "View vtchalkypaint's Profile")** - [![vtchalkypaint's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/58983-vtchalkypaint "View vtchalkypaint's Profile") Topic Author - [ Offline](/forum/user/58983-vtchalkypaint) Less More - Posts: 4 - Thank you received: 0 - - 5 years 8 months ago [\#330684](#330684) by [vtchalkypaint](/forum/user/58983-vtchalkypaint "View vtchalkypaint's Profile") Replied by *[vtchalkypaint](/forum/user/58983-vtchalkypaint "View vtchalkypaint's Profile")* on topic *[Shipstation not receiving orders](/forum/30-integrations/902132-shipstation-not-receiving-orders#330684 "-- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.25 -- PHP version -- : 7.4.15 -- Browser(s) name and version -- : Edge So every so often this plugin breaks. Not sure whose fault it is but I'm getting this error. An error occurred attempting to update orders: Invalid XML. Error: 'Data at the root level is invalid. Line 1, position 1.' We received: 'Unexpected username and password'")* It wasn't a "typo" issue. I had changed the password to the user and it did not update in the plugin. It was using an old password. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMwLWludGVncmF0aW9ucy85MDIxMzItc2hpcHN0YXRpb24tbm90LXJlY2VpdmluZy1vcmRlcnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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