[Skip to main content](#vessel-content) # Can't get the order data from the Google Analytics 4. ## - **[progfloyd](/forum/user/42261-progfloyd "View progfloyd's Profile")** - [![progfloyd's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/42261-progfloyd "View progfloyd's Profile") Topic Author - [ Offline](/forum/user/42261-progfloyd) Less More - Posts: 20 - Thank you received: 0 - - 2 years 4 months ago [\#361770](#361770) by [progfloyd](/forum/user/42261-progfloyd "View progfloyd's Profile") *[Can't get the order data from the Google Analytics 4.](/forum/30-integrations/908325-cant-get-the-order-data-from-the-google-analytics-4#361770 "-- HikaShop version -- : 4.7.4 -- Joomla version -- : 3.10.11 Hi, I have installed the plugin of Google Analytics 4. And I also done the measurement ID and API secret.But I can't get the order data from the GA4. How can I know If I miss some settings? Thank you.")* was created by *[progfloyd](/forum/user/42261-progfloyd "View progfloyd's Profile")* -- HikaShop version -- : 4.7.4 -- Joomla version -- : 3.10.11 Hi, I have installed the plugin of Google Analytics 4. And I also done the measurement ID and API secret.But I can't get the order data from the GA4. How can I know If I miss some settings? Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMwLWludGVncmF0aW9ucy85MDgzMjUtY2FudC1nZXQtdGhlLW9yZGVyLWRhdGEtZnJvbS10aGUtZ29vZ2xlLWFuYWx5dGljcy00P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86540 - Thank you received: 14299 - - 2 years 4 months ago [\#361772](#361772) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Can't get the order data from the Google Analytics 4.](/forum/30-integrations/908325-cant-get-the-order-data-from-the-google-analytics-4#361772 "-- HikaShop version -- : 4.7.4 -- Joomla version -- : 3.10.11 Hi, I have installed the plugin of Google Analytics 4. And I also done the measurement ID and API secret.But I can't get the order data from the GA4. How can I know If I miss some settings? Thank you.")* Hi, The measurement protocol integration can only work on PHP8. If you're on PHP7, which is probably the case if you're on J3, the sending of the order data via the measurement protocol is skipped. That's because the PHP SDK we're using in the plugin to integrate with GA's measurement protocol is not compatible with PHP7 and it would crash if we would try to use it on PHP7. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMwLWludGVncmF0aW9ucy85MDgzMjUtY2FudC1nZXQtdGhlLW9yZGVyLWRhdGEtZnJvbS10aGUtZ29vZ2xlLWFuYWx5dGljcy00P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.064 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)