[Skip to main content](#vessel-content) # Product Download File Path-Specifiy File Location ## - **[aperez](/forum/user/29281-aperez "View aperez's Profile")** - [![aperez's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29281-aperez "View aperez's Profile") Topic Author - [ Offline](/forum/user/29281-aperez) Less More - Posts: 5 - Thank you received: 0 - - 12 years 11 months ago [\#132045](#132045) by [aperez](/forum/user/29281-aperez "View aperez's Profile") *[Product Download File Path-Specifiy File Location](/forum/32-content-creation/863556-product-download-file-path-specifiy-file-location#132045 "-- url of the page with the problem -- : www.myartsylum.com -- HikaShop version -- : 2.2.2 -- Joomla version -- : 2.5.9-- PHP version -- : x.x.x -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : FIle Not Found I have a downloadable product I'm selling. The file size exceeds the max 32mb upload capacity. I have the file on a specific folder in my server. I've tried several ways using the "Specity File Location" option and I still get the "File Not Found" message when I try to download. Is there a specific syntax I should be using? /domain folder/download folder/file name/? Thanks in advance for your assistance.")* was created by *[aperez](/forum/user/29281-aperez "View aperez's Profile")* -- url of the page with the problem -- : [ www.myartsylum.com](http://www.myartsylum.com) -- HikaShop version -- : 2.2.2 -- Joomla version -- : 2.5.9-- PHP version -- : x.x.x -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : FIle Not Found I have a downloadable product I'm selling. The file size exceeds the max 32mb upload capacity. I have the file on a specific folder in my server. I've tried several ways using the "Specity File Location" option and I still get the "File Not Found" message when I try to download. Is there a specific syntax I should be using? /domain folder/download folder/file name/? Thanks in advance for your assistance. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODYzNTU2LXByb2R1Y3QtZG93bmxvYWQtZmlsZS1wYXRoLXNwZWNpZml5LWZpbGUtbG9jYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[aperez](/forum/user/29281-aperez "View aperez's Profile")** - [![aperez's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29281-aperez "View aperez's Profile") Topic Author - [ Offline](/forum/user/29281-aperez) Less More - Posts: 5 - Thank you received: 0 - - 12 years 11 months ago [\#132138](#132138) by [aperez](/forum/user/29281-aperez "View aperez's Profile") Replied by *[aperez](/forum/user/29281-aperez "View aperez's Profile")* on topic *[Product Download File Path-Specifiy File Location](/forum/32-content-creation/863556-product-download-file-path-specifiy-file-location#132138 "-- url of the page with the problem -- : www.myartsylum.com -- HikaShop version -- : 2.2.2 -- Joomla version -- : 2.5.9-- PHP version -- : x.x.x -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : FIle Not Found I have a downloadable product I'm selling. The file size exceeds the max 32mb upload capacity. I have the file on a specific folder in my server. I've tried several ways using the "Specity File Location" option and I still get the "File Not Found" message when I try to download. Is there a specific syntax I should be using? /domain folder/download folder/file name/? Thanks in advance for your assistance.")* I've tried some of the solutions provided in the previous posts. I've located the downloadable file in the "Safe" folder and just provided the file name in the "Specify File Location" field. Unfortunately, the file does not download completely. It seems to corrupt the zip file once downloaded. Any thoughts? Please help. Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODYzNTU2LXByb2R1Y3QtZG93bmxvYWQtZmlsZS1wYXRoLXNwZWNpZml5LWZpbGUtbG9jYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 11 months ago [\#132142](#132142) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Product Download File Path-Specifiy File Location](/forum/32-content-creation/863556-product-download-file-path-specifiy-file-location#132142 "-- url of the page with the problem -- : www.myartsylum.com -- HikaShop version -- : 2.2.2 -- Joomla version -- : 2.5.9-- PHP version -- : x.x.x -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : FIle Not Found I have a downloadable product I'm selling. The file size exceeds the max 32mb upload capacity. I have the file on a specific folder in my server. I've tried several ways using the "Specity File Location" option and I still get the "File Not Found" message when I try to download. Is there a specific syntax I should be using? /domain folder/download folder/file name/? Thanks in advance for your assistance.")* Hi, I think that your server have a execution time limit. It means that a PHP script can't run more than 30 seconds (the usual time limit). Because we use a PHP script to send the file to the user (in order to secure the download and let the file accessible like that), it means that the script have to send the file under 30 seconds. We use a command to ask the server to change his limitation (to have no time restriction) but some hosting refuse it (it can be too CPU consuming for them to let users use scripts without time limitation). Please contact your web hosting company to have more details about that and to have a good way to propose a secure download of a file. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODYzNTU2LXByb2R1Y3QtZG93bmxvYWQtZmlsZS1wYXRoLXNwZWNpZml5LWZpbGUtbG9jYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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