[Skip to main content](#vessel-content) # add product + characteristic to existing order ## - **[daveturner101](/forum/user/13550-daveturner101 "View daveturner101's Profile")** - [![daveturner101's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/guitar.gif)](/forum/user/13550-daveturner101 "View daveturner101's Profile") Topic Author - [ Offline](/forum/user/13550-daveturner101) Less More - Posts: 72 - Thank you received: 0 - - 12 years 8 months ago [\#142148](#142148) by [daveturner101](/forum/user/13550-daveturner101 "View daveturner101's Profile") *[add product + characteristic to existing order](/forum/32-content-creation/865524-add-product-characteristic-to-existing-order#142148 "hi, i've had a customer purchase a product but they have selected the wrong product characteristic while placing their order. how do i change this from within the order manager? I can see that i can remove products and add products to an order but i can't figure out how to add a product and attach a characteristic to it. seems like i can only add the product itself? anyone any ideas? many thanks")* was created by *[daveturner101](/forum/user/13550-daveturner101 "View daveturner101's Profile")* hi, i've had a customer purchase a product but they have selected the wrong product characteristic while placing their order. how do i change this from within the order manager? I can see that i can remove products and add products to an order but i can't figure out how to add a product and attach a characteristic to it. seems like i can only add the product itself? anyone any ideas? many thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODY1NTI0LWFkZC1wcm9kdWN0LWNoYXJhY3RlcmlzdGljLXRvLWV4aXN0aW5nLW9yZGVyP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86292 - Thank you received: 14269 - - 12 years 8 months ago [\#142163](#142163) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[add product + characteristic to existing order](/forum/32-content-creation/865524-add-product-characteristic-to-existing-order#142163 "hi, i've had a customer purchase a product but they have selected the wrong product characteristic while placing their order. how do i change this from within the order manager? I can see that i can remove products and add products to an order but i can't figure out how to add a product and attach a characteristic to it. seems like i can only add the product itself? anyone any ideas? many thanks")* Hi, When you click on the button to open the products selection popup in order to add a new product to an order, you have a dropdown with written "products" in it. Click on it and select "variants" and you'll see the variants of your shop instead of the products. The following user(s) said Thank You: [daveturner101](/forum/user/13550-daveturner101 "View daveturner101's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODY1NTI0LWFkZC1wcm9kdWN0LWNoYXJhY3RlcmlzdGljLXRvLWV4aXN0aW5nLW9yZGVyP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[daveturner101](/forum/user/13550-daveturner101 "View daveturner101's Profile")** - [![daveturner101's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/guitar.gif)](/forum/user/13550-daveturner101 "View daveturner101's Profile") Topic Author - [ Offline](/forum/user/13550-daveturner101) Less More - Posts: 72 - Thank you received: 0 - - 12 years 8 months ago [\#142170](#142170) by [daveturner101](/forum/user/13550-daveturner101 "View daveturner101's Profile") Replied by *[daveturner101](/forum/user/13550-daveturner101 "View daveturner101's Profile")* on topic *[add product + characteristic to existing order](/forum/32-content-creation/865524-add-product-characteristic-to-existing-order#142170 "hi, i've had a customer purchase a product but they have selected the wrong product characteristic while placing their order. how do i change this from within the order manager? I can see that i can remove products and add products to an order but i can't figure out how to add a product and attach a characteristic to it. seems like i can only add the product itself? anyone any ideas? many thanks")* thanks, that seemed to work. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODY1NTI0LWFkZC1wcm9kdWN0LWNoYXJhY3RlcmlzdGljLXRvLWV4aXN0aW5nLW9yZGVyP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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