[Skip to main content](#vessel-content) # Problem updating new cities - 403 error on save ## - **[artbit](/forum/user/34527-artbit "View artbit's Profile")** - [![artbit's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34527-artbit "View artbit's Profile") Topic Author - [ Offline](/forum/user/34527-artbit) Less More - Posts: 9 - Thank you received: 0 - - 11 years 8 months ago [\#191773](#191773) by [artbit](/forum/user/34527-artbit "View artbit's Profile") *[Problem updating new cities - 403 error on save](/forum/32-content-creation/875168-problem-updating-new-cities-403-error-on-save#191773 "-- url of the page with the problem -- : cutiesco.csssos.com/administrator/index....=field&task=edit&cid []=9 -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.34 -- Browser(s) name and version -- : Chrome / Firefox -- Error-message(debug-mod must be tuned on) -- : An error has occurred - 403 Access forbidden Access forbidden Call stack # Function Location 1 JApplicationCms->execute() JROOT/administrator/index.php:42 2 JApplicationAdministrator->doExecute() JROOT/libraries/cms/application/cms.php:251 3 JApplicationAdministrator->dispatch() JROOT/libraries/cms/application/administrator.php:159 4 JComponentHelper::renderComponent() JROOT/libraries/cms/application/administrator.php:98 5 JComponentHelper::executeComponent() JROOT/libraries/cms/component/helper.php:332 6 require_once() JROOT/libraries/cms/component/helper.php:352 7 hikashopController->execute() JROOT/administrator/components/com_hikashop/hikashop.php:54 8 JError::raiseError() JROOT/administrator/components/com_hikashop/helpers/helper.php:1477 9 JError::raise() JROOT/libraries/legacy/error/error.php:253 Hello there! I am having a problem when updating cities, we're using the store locally in Israel, and not using zones - my client has the shop owner put in about 200+ cities in the select box, when we try to add new cities now we're getting the 403 errors, i have read somewhere to delete cache and cookies, i tried that but no luck! please help! thanks, Joe")* was created by *[artbit](/forum/user/34527-artbit "View artbit's Profile")* -- url of the page with the problem -- : [ cutiesco.csssos.com/administrator/index....=field&task=edit&cid](http://cutiesco.csssos.com/administrator/index.php?option=com_hikashop&ctrl=field&task=edit&cid)[]=9 -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.34 -- Browser(s) name and version -- : Chrome / Firefox -- Error-message(debug-mod must be tuned on) -- : An error has occurred - 403 Access forbidden Access forbidden Call stack \# Function Location 1 JApplicationCms->execute() JROOT/administrator/index.php:42 2 JApplicationAdministrator->doExecute() JROOT/libraries/cms/application/cms.php:251 3 JApplicationAdministrator->dispatch() JROOT/libraries/cms/application/administrator.php:159 4 JComponentHelper::renderComponent() JROOT/libraries/cms/application/administrator.php:98 5 JComponentHelper::executeComponent() JROOT/libraries/cms/component/helper.php:332 6 require_once() JROOT/libraries/cms/component/helper.php:352 7 hikashopController->execute() JROOT/administrator/components/com_hikashop/hikashop.php:54 8 JError::raiseError() JROOT/administrator/components/com_hikashop/helpers/helper.php:1477 9 JError::raise() JROOT/libraries/legacy/error/error.php:253 Hello there! I am having a problem when updating cities, we're using the store locally in Israel, and not using zones - my client has the shop owner put in about 200+ cities in the select box, when we try to add new cities now we're getting the 403 errors, i have read somewhere to delete cache and cookies, i tried that but no luck! please help! thanks, Joe Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODc1MTY4LXByb2JsZW0tdXBkYXRpbmctbmV3LWNpdGllcy00MDMtZXJyb3Itb24tc2F2ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 8 months ago [\#191776](#191776) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problem updating new cities - 403 error on save](/forum/32-content-creation/875168-problem-updating-new-cities-403-error-on-save#191776 "-- url of the page with the problem -- : cutiesco.csssos.com/administrator/index....=field&task=edit&cid []=9 -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.34 -- Browser(s) name and version -- : Chrome / Firefox -- Error-message(debug-mod must be tuned on) -- : An error has occurred - 403 Access forbidden Access forbidden Call stack # Function Location 1 JApplicationCms->execute() JROOT/administrator/index.php:42 2 JApplicationAdministrator->doExecute() JROOT/libraries/cms/application/cms.php:251 3 JApplicationAdministrator->dispatch() JROOT/libraries/cms/application/administrator.php:159 4 JComponentHelper::renderComponent() JROOT/libraries/cms/application/administrator.php:98 5 JComponentHelper::executeComponent() JROOT/libraries/cms/component/helper.php:332 6 require_once() JROOT/libraries/cms/component/helper.php:352 7 hikashopController->execute() JROOT/administrator/components/com_hikashop/hikashop.php:54 8 JError::raiseError() JROOT/administrator/components/com_hikashop/helpers/helper.php:1477 9 JError::raise() JROOT/libraries/legacy/error/error.php:253 Hello there! I am having a problem when updating cities, we're using the store locally in Israel, and not using zones - my client has the shop owner put in about 200+ cities in the select box, when we try to add new cities now we're getting the 403 errors, i have read somewhere to delete cache and cookies, i tried that but no luck! please help! thanks, Joe")* Hi, Can you provide a backend access to your website so that we can check your settings ? You can use our contact form for that. Make sure that you also provide a link to this thread in your message. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODc1MTY4LXByb2JsZW0tdXBkYXRpbmctbmV3LWNpdGllcy00MDMtZXJyb3Itb24tc2F2ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 8 months ago [\#191882](#191882) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problem updating new cities - 403 error on save](/forum/32-content-creation/875168-problem-updating-new-cities-403-error-on-save#191882 "-- url of the page with the problem -- : cutiesco.csssos.com/administrator/index....=field&task=edit&cid []=9 -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.34 -- Browser(s) name and version -- : Chrome / Firefox -- Error-message(debug-mod must be tuned on) -- : An error has occurred - 403 Access forbidden Access forbidden Call stack # Function Location 1 JApplicationCms->execute() JROOT/administrator/index.php:42 2 JApplicationAdministrator->doExecute() JROOT/libraries/cms/application/cms.php:251 3 JApplicationAdministrator->dispatch() JROOT/libraries/cms/application/administrator.php:159 4 JComponentHelper::renderComponent() JROOT/libraries/cms/application/administrator.php:98 5 JComponentHelper::executeComponent() JROOT/libraries/cms/component/helper.php:332 6 require_once() JROOT/libraries/cms/component/helper.php:352 7 hikashopController->execute() JROOT/administrator/components/com_hikashop/hikashop.php:54 8 JError::raiseError() JROOT/administrator/components/com_hikashop/helpers/helper.php:1477 9 JError::raise() JROOT/libraries/legacy/error/error.php:253 Hello there! I am having a problem when updating cities, we're using the store locally in Israel, and not using zones - my client has the shop owner put in about 200+ cities in the select box, when we try to add new cities now we're getting the 403 errors, i have read somewhere to delete cache and cookies, i tried that but no luck! please help! thanks, Joe")* Hi, Unfortunately, the access your provided doesn't allow us to log on your backend. I'm thinking that the issue is with your PHP settings which limit the amount of inputs you can have on a page: [ stackoverflow.com/questions/9399315/how-...post-variable-in-php](http://stackoverflow.com/questions/9399315/how-to-increase-maximum-post-variable-in-php) So I wanted to check your system information to tell you which one. But I guess you can check it yourself. It could be max_input_vars or post_max_size or suhosin.post.max_vars which would need to be increased in your server settings. You might actually need to ask your hosting company to increase that. The following user(s) said Thank You: [artbit](/forum/user/34527-artbit "View artbit's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODc1MTY4LXByb2JsZW0tdXBkYXRpbmctbmV3LWNpdGllcy00MDMtZXJyb3Itb24tc2F2ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[artbit](/forum/user/34527-artbit "View artbit's Profile")** - [![artbit's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34527-artbit "View artbit's Profile") Topic Author - [ Offline](/forum/user/34527-artbit) Less More - Posts: 9 - Thank you received: 0 - - 11 years 8 months ago [\#191949](#191949) by [artbit](/forum/user/34527-artbit "View artbit's Profile") Replied by *[artbit](/forum/user/34527-artbit "View artbit's Profile")* on topic *[Problem updating new cities - 403 error on save](/forum/32-content-creation/875168-problem-updating-new-cities-403-error-on-save#191949 "-- url of the page with the problem -- : cutiesco.csssos.com/administrator/index....=field&task=edit&cid []=9 -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.34 -- Browser(s) name and version -- : Chrome / Firefox -- Error-message(debug-mod must be tuned on) -- : An error has occurred - 403 Access forbidden Access forbidden Call stack # Function Location 1 JApplicationCms->execute() JROOT/administrator/index.php:42 2 JApplicationAdministrator->doExecute() JROOT/libraries/cms/application/cms.php:251 3 JApplicationAdministrator->dispatch() JROOT/libraries/cms/application/administrator.php:159 4 JComponentHelper::renderComponent() JROOT/libraries/cms/application/administrator.php:98 5 JComponentHelper::executeComponent() JROOT/libraries/cms/component/helper.php:332 6 require_once() JROOT/libraries/cms/component/helper.php:352 7 hikashopController->execute() JROOT/administrator/components/com_hikashop/hikashop.php:54 8 JError::raiseError() JROOT/administrator/components/com_hikashop/helpers/helper.php:1477 9 JError::raise() JROOT/libraries/legacy/error/error.php:253 Hello there! I am having a problem when updating cities, we're using the store locally in Israel, and not using zones - my client has the shop owner put in about 200+ cities in the select box, when we try to add new cities now we're getting the 403 errors, i have read somewhere to delete cache and cookies, i tried that but no luck! please help! thanks, Joe")* Hey Nicolas, I sent you a new user pass to the form and checked to make sure it works i would appreciate if you can take a look into this, thanks, Joe Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODc1MTY4LXByb2JsZW0tdXBkYXRpbmctbmV3LWNpdGllcy00MDMtZXJyb3Itb24tc2F2ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 8 months ago [\#191956](#191956) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Problem updating new cities - 403 error on save](/forum/32-content-creation/875168-problem-updating-new-cities-403-error-on-save#191956 "-- url of the page with the problem -- : cutiesco.csssos.com/administrator/index....=field&task=edit&cid []=9 -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.34 -- Browser(s) name and version -- : Chrome / Firefox -- Error-message(debug-mod must be tuned on) -- : An error has occurred - 403 Access forbidden Access forbidden Call stack # Function Location 1 JApplicationCms->execute() JROOT/administrator/index.php:42 2 JApplicationAdministrator->doExecute() JROOT/libraries/cms/application/cms.php:251 3 JApplicationAdministrator->dispatch() JROOT/libraries/cms/application/administrator.php:159 4 JComponentHelper::renderComponent() JROOT/libraries/cms/application/administrator.php:98 5 JComponentHelper::executeComponent() JROOT/libraries/cms/component/helper.php:332 6 require_once() JROOT/libraries/cms/component/helper.php:352 7 hikashopController->execute() JROOT/administrator/components/com_hikashop/hikashop.php:54 8 JError::raiseError() JROOT/administrator/components/com_hikashop/helpers/helper.php:1477 9 JError::raise() JROOT/libraries/legacy/error/error.php:253 Hello there! I am having a problem when updating cities, we're using the store locally in Israel, and not using zones - my client has the shop owner put in about 200+ cities in the select box, when we try to add new cities now we're getting the 403 errors, i have read somewhere to delete cache and cookies, i tried that but no luck! please help! thanks, Joe")* Hi, Yes, we got the access working. The issue is indeed what Nicolas was talked about in his previous message with the max_input_vars variable set to a maximum of 1000 input boxes per form. You need to see with your system administrator or hosting company to increase that PHP variable if you want to keep adding more cities to your custom field. Otherwise, the fields are limited and some inputs are not received by PHP ; which generate the error you got. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [artbit](/forum/user/34527-artbit "View artbit's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODc1MTY4LXByb2JsZW0tdXBkYXRpbmctbmV3LWNpdGllcy00MDMtZXJyb3Itb24tc2F2ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[artbit](/forum/user/34527-artbit "View artbit's Profile")** - [![artbit's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34527-artbit "View artbit's Profile") Topic Author - [ Offline](/forum/user/34527-artbit) Less More - Posts: 9 - Thank you received: 0 - - 11 years 8 months ago [\#192003](#192003) by [artbit](/forum/user/34527-artbit "View artbit's Profile") Replied by *[artbit](/forum/user/34527-artbit "View artbit's Profile")* on topic *[Problem updating new cities - 403 error on save](/forum/32-content-creation/875168-problem-updating-new-cities-403-error-on-save#192003 "-- url of the page with the problem -- : cutiesco.csssos.com/administrator/index....=field&task=edit&cid []=9 -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.34 -- Browser(s) name and version -- : Chrome / Firefox -- Error-message(debug-mod must be tuned on) -- : An error has occurred - 403 Access forbidden Access forbidden Call stack # Function Location 1 JApplicationCms->execute() JROOT/administrator/index.php:42 2 JApplicationAdministrator->doExecute() JROOT/libraries/cms/application/cms.php:251 3 JApplicationAdministrator->dispatch() JROOT/libraries/cms/application/administrator.php:159 4 JComponentHelper::renderComponent() JROOT/libraries/cms/application/administrator.php:98 5 JComponentHelper::executeComponent() JROOT/libraries/cms/component/helper.php:332 6 require_once() JROOT/libraries/cms/component/helper.php:352 7 hikashopController->execute() JROOT/administrator/components/com_hikashop/hikashop.php:54 8 JError::raiseError() JROOT/administrator/components/com_hikashop/helpers/helper.php:1477 9 JError::raise() JROOT/libraries/legacy/error/error.php:253 Hello there! I am having a problem when updating cities, we're using the store locally in Israel, and not using zones - my client has the shop owner put in about 200+ cities in the select box, when we try to add new cities now we're getting the 403 errors, i have read somewhere to delete cache and cookies, i tried that but no luck! please help! thanks, Joe")* Thanks Jerome and Nicolas! I have forwarded a request to our hosts - i hope it will sort everything out, i will be in touch if i see any further issues! Thanks again! Joe Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODc1MTY4LXByb2JsZW0tdXBkYXRpbmctbmV3LWNpdGllcy00MDMtZXJyb3Itb24tc2F2ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[artbit](/forum/user/34527-artbit "View artbit's Profile")** - [![artbit's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34527-artbit "View artbit's Profile") Topic Author - [ Offline](/forum/user/34527-artbit) Less More - Posts: 9 - Thank you received: 0 - - 11 years 8 months ago [\#192115](#192115) by [artbit](/forum/user/34527-artbit "View artbit's Profile") Replied by *[artbit](/forum/user/34527-artbit "View artbit's Profile")* on topic *[Problem updating new cities - 403 error on save](/forum/32-content-creation/875168-problem-updating-new-cities-403-error-on-save#192115 "-- url of the page with the problem -- : cutiesco.csssos.com/administrator/index....=field&task=edit&cid []=9 -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.34 -- Browser(s) name and version -- : Chrome / Firefox -- Error-message(debug-mod must be tuned on) -- : An error has occurred - 403 Access forbidden Access forbidden Call stack # Function Location 1 JApplicationCms->execute() JROOT/administrator/index.php:42 2 JApplicationAdministrator->doExecute() JROOT/libraries/cms/application/cms.php:251 3 JApplicationAdministrator->dispatch() JROOT/libraries/cms/application/administrator.php:159 4 JComponentHelper::renderComponent() JROOT/libraries/cms/application/administrator.php:98 5 JComponentHelper::executeComponent() JROOT/libraries/cms/component/helper.php:332 6 require_once() JROOT/libraries/cms/component/helper.php:352 7 hikashopController->execute() JROOT/administrator/components/com_hikashop/hikashop.php:54 8 JError::raiseError() JROOT/administrator/components/com_hikashop/helpers/helper.php:1477 9 JError::raise() JROOT/libraries/legacy/error/error.php:253 Hello there! I am having a problem when updating cities, we're using the store locally in Israel, and not using zones - my client has the shop owner put in about 200+ cities in the select box, when we try to add new cities now we're getting the 403 errors, i have read somewhere to delete cache and cookies, i tried that but no luck! please help! thanks, Joe")* Hey there! Just updating that the Suhosin setup did the magic! thanks a lot for your help! Joe Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODc1MTY4LXByb2JsZW0tdXBkYXRpbmctbmV3LWNpdGllcy00MDMtZXJyb3Itb24tc2F2ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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