[Skip to main content](#vessel-content) # CANNOT ADD NEW PRODUCTS ## - **[ggiakoum](/forum/user/39118-ggiakoum "View ggiakoum's Profile")** - [![ggiakoum's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39118-ggiakoum "View ggiakoum's Profile") Topic Author - [ Offline](/forum/user/39118-ggiakoum) Less More - Posts: 2 - Thank you received: 0 - - 11 years 1 week ago - 11 years 1 week ago [\#217437](#217437) by [ggiakoum](/forum/user/39118-ggiakoum "View ggiakoum's Profile") *[CANNOT ADD NEW PRODUCTS](/forum/32-content-creation/879878-cannot-add-new-products#217437 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.45 -- Error-message(debug-mod must be tuned on) -- : Error PRODUCT_SAVE_UNKNOWN_ERROR Error Saving WHEN I ADD A NEW PRODUCT AND I TRY TO SAVE I RECEIVE THE ERROR: Error PRODUCT_SAVE_UNKNOWN_ERROR Error Saving THE PROBLEM APPEARED AFTER UPGRADING TO HIKASHOP ESSENTIAL.")* was created by *[ggiakoum](/forum/user/39118-ggiakoum "View ggiakoum's Profile")* -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.45 -- Error-message(debug-mod must be tuned on) -- : Error PRODUCT_SAVE_UNKNOWN_ERROR Error Saving WHEN I ADD A NEW PRODUCT AND I TRY TO SAVE I RECEIVE THE ERROR: Error PRODUCT_SAVE_UNKNOWN_ERROR Error Saving THE PROBLEM APPEARED AFTER UPGRADING TO HIKASHOP ESSENTIAL. - [ ![UNKNOWN.jpg](/forum/attachment/27082) ](/forum/attachment/27082 "UNKNOWN.jpg") [ ](/forum/attachment/27082?download=1 "UNKNOWN.jpg") Last edit: 11 years 1 week ago by [ggiakoum](/forum/user/39118-ggiakoum "View ggiakoum's Profile"). Reason: PICTURE Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODc5ODc4LWNhbm5vdC1hZGQtbmV3LXByb2R1Y3RzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 1 week ago [\#217438](#217438) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[CANNOT ADD NEW PRODUCTS](/forum/32-content-creation/879878-cannot-add-new-products#217438 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.45 -- Error-message(debug-mod must be tuned on) -- : Error PRODUCT_SAVE_UNKNOWN_ERROR Error Saving WHEN I ADD A NEW PRODUCT AND I TRY TO SAVE I RECEIVE THE ERROR: Error PRODUCT_SAVE_UNKNOWN_ERROR Error Saving THE PROBLEM APPEARED AFTER UPGRADING TO HIKASHOP ESSENTIAL.")* Hi, Please go in the HikaShop configuration panel and click on the "check database" button. It is possible that your database is not fully up-to-date which could explain the saving issue. If it does not fix the issue ; it could be interesting to display the PHP error message and to activate temporally the Joomla debug mode (these two options are in the Joomla global configuration). Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODc5ODc4LWNhbm5vdC1hZGQtbmV3LXByb2R1Y3RzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ggiakoum](/forum/user/39118-ggiakoum "View ggiakoum's Profile")** - [![ggiakoum's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39118-ggiakoum "View ggiakoum's Profile") Topic Author - [ Offline](/forum/user/39118-ggiakoum) Less More - Posts: 2 - Thank you received: 0 - - 11 years 1 week ago [\#217656](#217656) by [ggiakoum](/forum/user/39118-ggiakoum "View ggiakoum's Profile") Replied by *[ggiakoum](/forum/user/39118-ggiakoum "View ggiakoum's Profile")* on topic *[CANNOT ADD NEW PRODUCTS](/forum/32-content-creation/879878-cannot-add-new-products#217656 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.45 -- Error-message(debug-mod must be tuned on) -- : Error PRODUCT_SAVE_UNKNOWN_ERROR Error Saving WHEN I ADD A NEW PRODUCT AND I TRY TO SAVE I RECEIVE THE ERROR: Error PRODUCT_SAVE_UNKNOWN_ERROR Error Saving THE PROBLEM APPEARED AFTER UPGRADING TO HIKASHOP ESSENTIAL.")* I check my database and i found that for the last product i added in "hikashop_product" table the column "product_id" has the value = "4294967295". I deleted this product and i added again. And again the "product_id" column has the value = "4294967295". The previous product_id value is 14205. (Why it jump to 4294967295 ???) Any idea how to solve this problem??? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODc5ODc4LWNhbm5vdC1hZGQtbmV3LXByb2R1Y3RzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14267 - - 11 years 1 week ago [\#217660](#217660) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[CANNOT ADD NEW PRODUCTS](/forum/32-content-creation/879878-cannot-add-new-products#217660 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.45 -- Error-message(debug-mod must be tuned on) -- : Error PRODUCT_SAVE_UNKNOWN_ERROR Error Saving WHEN I ADD A NEW PRODUCT AND I TRY TO SAVE I RECEIVE THE ERROR: Error PRODUCT_SAVE_UNKNOWN_ERROR Error Saving THE PROBLEM APPEARED AFTER UPGRADING TO HIKASHOP ESSENTIAL.")* Hi, This means that there is a problem with the auto_increment of your hikashop_product table. Remove again that product, set the auto_increment value of your product table to 14206 and then you'll be able to add new products again. [ stackoverflow.com/questions/970597/chang...ment-starting-number](http://stackoverflow.com/questions/970597/change-auto-increment-starting-number) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODc5ODc4LWNhbm5vdC1hZGQtbmV3LXByb2R1Y3RzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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