[Skip to main content](#vessel-content) # Digital download issue ## - **[mserwanga](/forum/user/37484-mserwanga "View mserwanga's Profile")** - [![mserwanga's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37484-mserwanga "View mserwanga's Profile") Topic Author - [ Offline](/forum/user/37484-mserwanga) Less More - Posts: 2 - Thank you received: 0 - - 10 years 11 months ago [\#218962](#218962) by [mserwanga](/forum/user/37484-mserwanga "View mserwanga's Profile") *[Digital download issue](/forum/32-content-creation/880163-digital-download-issue#218962 "-- url of the page with the problem -- : lcfshop.com -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.3.1 -- PHP version -- : 5.4.43 -- Browser(s) name and version -- : Safari 5.0.6 -- Error-message(debug-mod must be tuned on) -- : File not found I'm trying to download a file, but I keep getting the this error message. The weird thing is that some of the files have downloaded successfully. I'm using the filepath: media/com_hikashop/upload/Sermons/AHealedCommunity.mp3")* was created by *[mserwanga](/forum/user/37484-mserwanga "View mserwanga's Profile")* -- url of the page with the problem -- : [ lcfshop.com](http://lcfshop.com) -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.3.1 -- PHP version -- : 5.4.43 -- Browser(s) name and version -- : Safari 5.0.6 -- Error-message(debug-mod must be tuned on) -- : File not found I'm trying to download a file, but I keep getting the this error message. The weird thing is that some of the files have downloaded successfully. I'm using the filepath: media/com_hikashop/upload/Sermons/AHealedCommunity.mp3 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODgwMTYzLWRpZ2l0YWwtZG93bmxvYWQtaXNzdWU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 10 years 11 months ago [\#218971](#218971) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Digital download issue](/forum/32-content-creation/880163-digital-download-issue#218971 "-- url of the page with the problem -- : lcfshop.com -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.3.1 -- PHP version -- : 5.4.43 -- Browser(s) name and version -- : Safari 5.0.6 -- Error-message(debug-mod must be tuned on) -- : File not found I'm trying to download a file, but I keep getting the this error message. The weird thing is that some of the files have downloaded successfully. I'm using the filepath: media/com_hikashop/upload/Sermons/AHealedCommunity.mp3")* Hi, Normally, the filepath should be just the relative path from the upload folder. If the upload folder path is media/com_hikashop/upload/safe (the default) and that you put the file in the sub folder Sermons, the the path should be: Sermons/AHealedCommunity.mp3 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODgwMTYzLWRpZ2l0YWwtZG93bmxvYWQtaXNzdWU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mserwanga](/forum/user/37484-mserwanga "View mserwanga's Profile")** - [![mserwanga's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37484-mserwanga "View mserwanga's Profile") Topic Author - [ Offline](/forum/user/37484-mserwanga) Less More - Posts: 2 - Thank you received: 0 - - 10 years 11 months ago [\#219164](#219164) by [mserwanga](/forum/user/37484-mserwanga "View mserwanga's Profile") Replied by *[mserwanga](/forum/user/37484-mserwanga "View mserwanga's Profile")* on topic *[Digital download issue](/forum/32-content-creation/880163-digital-download-issue#219164 "-- url of the page with the problem -- : lcfshop.com -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.3.1 -- PHP version -- : 5.4.43 -- Browser(s) name and version -- : Safari 5.0.6 -- Error-message(debug-mod must be tuned on) -- : File not found I'm trying to download a file, but I keep getting the this error message. The weird thing is that some of the files have downloaded successfully. I'm using the filepath: media/com_hikashop/upload/Sermons/AHealedCommunity.mp3")* I see, thank you very much I'll try that. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODgwMTYzLWRpZ2l0YWwtZG93bmxvYWQtaXNzdWU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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