[Skip to main content](#vessel-content) # No error on checkout if user fails to input card ## - **[Ingram](/forum/user/40028-ingram "View Ingram's Profile")** - [![Ingram's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40028-ingram "View Ingram's Profile") Topic Author - [ Offline](/forum/user/40028-ingram) Less More - Posts: 35 - Thank you received: 0 - - 10 years 8 months ago [\#230242](#230242) by [Ingram](/forum/user/40028-ingram "View Ingram's Profile") *[No error on checkout if user fails to input card](/forum/32-content-creation/882356-no-error-on-checkout-if-user-fails-to-input-card#230242 "-- url of the page with the problem -- : www.continuitylenses.com -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : Google Chrome 47.0.2526.106 Hello, If we try to process an order at checkout with blank credit card details, there is no error message. I would assume a user would receive a 'Please input your credit card details' message to alert them. Can we add this? Also, is it possible in Hikashop to log failed transactions? We can create a report which shows us cancelled or refunded orders but only after the initial purchase. We would like to be alerted if a visitor fails to complete their purchase (i.e. card declined / system error). Thanks, Richard")* was created by *[Ingram](/forum/user/40028-ingram "View Ingram's Profile")* -- url of the page with the problem -- : [ www.continuitylenses.com](https://www.continuitylenses.com) -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : Google Chrome 47.0.2526.106 Hello, If we try to process an order at checkout with blank credit card details, there is no error message. I would assume a user would receive a 'Please input your credit card details' message to alert them. Can we add this? Also, is it possible in Hikashop to log failed transactions? We can create a report which shows us cancelled or refunded orders but only after the initial purchase. We would like to be alerted if a visitor fails to complete their purchase (i.e. card declined / system error). Thanks, Richard Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODgyMzU2LW5vLWVycm9yLW9uLWNoZWNrb3V0LWlmLXVzZXItZmFpbHMtdG8taW5wdXQtY2FyZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14267 - - 10 years 8 months ago [\#230247](#230247) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[No error on checkout if user fails to input card](/forum/32-content-creation/882356-no-error-on-checkout-if-user-fails-to-input-card#230247 "-- url of the page with the problem -- : www.continuitylenses.com -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : Google Chrome 47.0.2526.106 Hello, If we try to process an order at checkout with blank credit card details, there is no error message. I would assume a user would receive a 'Please input your credit card details' message to alert them. Can we add this? Also, is it possible in Hikashop to log failed transactions? We can create a report which shows us cancelled or refunded orders but only after the initial purchase. We would like to be alerted if a visitor fails to complete their purchase (i.e. card declined / system error). Thanks, Richard")* Hi, 1. Can you try the same with the default template of Joomla ? It looks like a problem of the template. 2. There is no option for that. It would require the development of a plugin to be plugged at the order creation and check for the orders where the creation is cancelled so that you could then send an email or log it somewhere. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODgyMzU2LW5vLWVycm9yLW9uLWNoZWNrb3V0LWlmLXVzZXItZmFpbHMtdG8taW5wdXQtY2FyZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Ingram](/forum/user/40028-ingram "View Ingram's Profile")** - [![Ingram's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40028-ingram "View Ingram's Profile") Topic Author - [ Offline](/forum/user/40028-ingram) Less More - Posts: 35 - Thank you received: 0 - - 10 years 8 months ago [\#231187](#231187) by [Ingram](/forum/user/40028-ingram "View Ingram's Profile") Replied by *[Ingram](/forum/user/40028-ingram "View Ingram's Profile")* on topic *[No error on checkout if user fails to input card](/forum/32-content-creation/882356-no-error-on-checkout-if-user-fails-to-input-card#231187 "-- url of the page with the problem -- : www.continuitylenses.com -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : Google Chrome 47.0.2526.106 Hello, If we try to process an order at checkout with blank credit card details, there is no error message. I would assume a user would receive a 'Please input your credit card details' message to alert them. Can we add this? Also, is it possible in Hikashop to log failed transactions? We can create a report which shows us cancelled or refunded orders but only after the initial purchase. We would like to be alerted if a visitor fails to complete their purchase (i.e. card declined / system error). Thanks, Richard")* Hello, 1) I have tried renaming the ...\templates\jv-allinone\html\com_hikashop folder and yet the issue still persists. So it looks like it is a HikaShop issue doesn't it? 2) When we turn on debugging of the payment method, which we hoped might serve as a log, the debug is written to the screen and not the file as it should? Do you know why this is? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODgyMzU2LW5vLWVycm9yLW9uLWNoZWNrb3V0LWlmLXVzZXItZmFpbHMtdG8taW5wdXQtY2FyZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14267 - - 10 years 8 months ago [\#231212](#231212) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[No error on checkout if user fails to input card](/forum/32-content-creation/882356-no-error-on-checkout-if-user-fails-to-input-card#231212 "-- url of the page with the problem -- : www.continuitylenses.com -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : Google Chrome 47.0.2526.106 Hello, If we try to process an order at checkout with blank credit card details, there is no error message. I would assume a user would receive a 'Please input your credit card details' message to alert them. Can we add this? Also, is it possible in Hikashop to log failed transactions? We can create a report which shows us cancelled or refunded orders but only after the initial purchase. We would like to be alerted if a visitor fails to complete their purchase (i.e. card declined / system error). Thanks, Richard")* Hi, 1. No. The error messages are displayed by your template. Renaming the com_hikashop folder of your template removes the template overrides, but it doesn't change anything for the code displaying the error messages in your template : [ www.hikashop.com/support/documentation/6...tibility-issues.html](http://www.hikashop.com/support/documentation/61-hikashop-compatibility-issues.html) 2. It depends on the payment method. For most of them, you enter the credit card data on the payment gateway payment page and then the payment gateway notifies HikaShop of the payment. So the payment method cannot display the debug data directly and can only log it in a file so that you can review it later. For others, when the credit card data is entered during the checkout, the debug data can directly be displayed to you on the checkout so that it's either to debug the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODgyMzU2LW5vLWVycm9yLW9uLWNoZWNrb3V0LWlmLXVzZXItZmFpbHMtdG8taW5wdXQtY2FyZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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