[Skip to main content](#vessel-content) # Products not 'adding to cart' ## - **[Ingram](/forum/user/40028-ingram "View Ingram's Profile")** - [![Ingram's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40028-ingram "View Ingram's Profile") Topic Author - [ Offline](/forum/user/40028-ingram) Less More - Posts: 35 - Thank you received: 0 - - 10 years 8 months ago [\#230658](#230658) by [Ingram](/forum/user/40028-ingram "View Ingram's Profile") *[Products not 'adding to cart'](/forum/32-content-creation/882456-products-not-adding-to-cart#230658 "-- url of the page with the problem -- : www.continuitylenses.com/en/single-boxes -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : Google Chrome 47.0.2526.106 Hello, We are experiencing an issue where you cannot 'add to cart' on: www.continuitylenses.com/en/single-boxes www.continuitylenses.com/fr/pak-singulier www.continuitylenses.com/nl/enkele-doos When you attempt to 'add to cart', the page redirects to the homepage where you receive a Joomla system message 'Your cart is empty'. Interestingly, when you 'add to cart' from products contained within a module (HikaShop Content Module), it works fine. Do you have any thoughts on what the problem might be? Thanks")* was created by *[Ingram](/forum/user/40028-ingram "View Ingram's Profile")* -- url of the page with the problem -- : [ www.continuitylenses.com/en/single-boxes](https://www.continuitylenses.com/en/single-boxes) -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : Google Chrome 47.0.2526.106 Hello, We are experiencing an issue where you cannot 'add to cart' on: [ www.continuitylenses.com/en/single-boxes](https://www.continuitylenses.com/en/single-boxes) [ www.continuitylenses.com/fr/pak-singulier](https://www.continuitylenses.com/fr/pak-singulier) [ www.continuitylenses.com/nl/enkele-doos](https://www.continuitylenses.com/nl/enkele-doos) When you attempt to 'add to cart', the page redirects to the homepage where you receive a Joomla system message 'Your cart is empty'. Interestingly, when you 'add to cart' from products contained within a module (HikaShop Content Module), it works fine. Do you have any thoughts on what the problem might be? Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODgyNDU2LXByb2R1Y3RzLW5vdC1hZGRpbmctdG8tY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Ingram](/forum/user/40028-ingram "View Ingram's Profile")** - [![Ingram's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40028-ingram "View Ingram's Profile") Topic Author - [ Offline](/forum/user/40028-ingram) Less More - Posts: 35 - Thank you received: 0 - - 10 years 8 months ago [\#230666](#230666) by [Ingram](/forum/user/40028-ingram "View Ingram's Profile") Replied by *[Ingram](/forum/user/40028-ingram "View Ingram's Profile")* on topic *[Products not 'adding to cart'](/forum/32-content-creation/882456-products-not-adding-to-cart#230666 "-- url of the page with the problem -- : www.continuitylenses.com/en/single-boxes -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : Google Chrome 47.0.2526.106 Hello, We are experiencing an issue where you cannot 'add to cart' on: www.continuitylenses.com/en/single-boxes www.continuitylenses.com/fr/pak-singulier www.continuitylenses.com/nl/enkele-doos When you attempt to 'add to cart', the page redirects to the homepage where you receive a Joomla system message 'Your cart is empty'. Interestingly, when you 'add to cart' from products contained within a module (HikaShop Content Module), it works fine. Do you have any thoughts on what the problem might be? Thanks")* Hello, Quick update: It appears you can proceed to checkout if you select different radio buttons (monthly/daily). If you leave the settings as they were on page load (ie. 3 monthly radio button checked), it redirects to the homepage. Changing the power or quantity make not difference it seems... The following PHP error is generated: PHP Notice: Undefined property: stdClass::$data in C:\inetpub\CL\plugins\system\emailasusername\template_overrides\com_hikashop\le_com_hikashop.php on line 55 Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODgyNDU2LXByb2R1Y3RzLW5vdC1hZGRpbmctdG8tY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 10 years 8 months ago [\#230851](#230851) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Products not 'adding to cart'](/forum/32-content-creation/882456-products-not-adding-to-cart#230851 "-- url of the page with the problem -- : www.continuitylenses.com/en/single-boxes -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : Google Chrome 47.0.2526.106 Hello, We are experiencing an issue where you cannot 'add to cart' on: www.continuitylenses.com/en/single-boxes www.continuitylenses.com/fr/pak-singulier www.continuitylenses.com/nl/enkele-doos When you attempt to 'add to cart', the page redirects to the homepage where you receive a Joomla system message 'Your cart is empty'. Interestingly, when you 'add to cart' from products contained within a module (HikaShop Content Module), it works fine. Do you have any thoughts on what the problem might be? Thanks")* Hi, The plugin "emailasusername" is creating an override, it is maybe this override which is causing the issue. Could you try to disable that plugin and test again ? Else screenshots of your product settings will allow to have more clues. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODgyNDU2LXByb2R1Y3RzLW5vdC1hZGRpbmctdG8tY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Ingram](/forum/user/40028-ingram "View Ingram's Profile")** - [![Ingram's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40028-ingram "View Ingram's Profile") Topic Author - [ Offline](/forum/user/40028-ingram) Less More - Posts: 35 - Thank you received: 0 - - 10 years 8 months ago [\#230868](#230868) by [Ingram](/forum/user/40028-ingram "View Ingram's Profile") Replied by *[Ingram](/forum/user/40028-ingram "View Ingram's Profile")* on topic *[Products not 'adding to cart'](/forum/32-content-creation/882456-products-not-adding-to-cart#230868 "-- url of the page with the problem -- : www.continuitylenses.com/en/single-boxes -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : Google Chrome 47.0.2526.106 Hello, We are experiencing an issue where you cannot 'add to cart' on: www.continuitylenses.com/en/single-boxes www.continuitylenses.com/fr/pak-singulier www.continuitylenses.com/nl/enkele-doos When you attempt to 'add to cart', the page redirects to the homepage where you receive a Joomla system message 'Your cart is empty'. Interestingly, when you 'add to cart' from products contained within a module (HikaShop Content Module), it works fine. Do you have any thoughts on what the problem might be? Thanks")* I tried disabling the emailasusername plugins but no change in behaviour (it still redirects to the home page, unless you change variant first) but the PHP error is no longer logged, so I am pretty sure that is an unrelated issue and we can ignore that here. Attached are screenshots of one of the products in question. - [ ![Image1.jpg](/forum/attachment/29683) ](/forum/attachment/29683 "Image1.jpg") [ ](/forum/attachment/29683?download=1 "Image1.jpg") - [ ![Image3.jpg](/forum/attachment/29684) ](/forum/attachment/29684 "Image3.jpg") [ ](/forum/attachment/29684?download=1 "Image3.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODgyNDU2LXByb2R1Y3RzLW5vdC1hZGRpbmctdG8tY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14266 - - 10 years 8 months ago [\#230872](#230872) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Products not 'adding to cart'](/forum/32-content-creation/882456-products-not-adding-to-cart#230872 "-- url of the page with the problem -- : www.continuitylenses.com/en/single-boxes -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : Google Chrome 47.0.2526.106 Hello, We are experiencing an issue where you cannot 'add to cart' on: www.continuitylenses.com/en/single-boxes www.continuitylenses.com/fr/pak-singulier www.continuitylenses.com/nl/enkele-doos When you attempt to 'add to cart', the page redirects to the homepage where you receive a Joomla system message 'Your cart is empty'. Interestingly, when you 'add to cart' from products contained within a module (HikaShop Content Module), it works fine. Do you have any thoughts on what the problem might be? Thanks")* Hi, So it could mean a problem with the customization of the page. Could you try renaming the folder templates/YOUR_TEMPLATE/html/com_hikashop/product to something else via FTP and see if you still have the problem ? If no, then the problem is with the customization of the product page. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODgyNDU2LXByb2R1Y3RzLW5vdC1hZGRpbmctdG8tY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Ingram](/forum/user/40028-ingram "View Ingram's Profile")** - [![Ingram's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40028-ingram "View Ingram's Profile") Topic Author - [ Offline](/forum/user/40028-ingram) Less More - Posts: 35 - Thank you received: 0 - - 10 years 8 months ago [\#231063](#231063) by [Ingram](/forum/user/40028-ingram "View Ingram's Profile") Replied by *[Ingram](/forum/user/40028-ingram "View Ingram's Profile")* on topic *[Products not 'adding to cart'](/forum/32-content-creation/882456-products-not-adding-to-cart#231063 "-- url of the page with the problem -- : www.continuitylenses.com/en/single-boxes -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : Google Chrome 47.0.2526.106 Hello, We are experiencing an issue where you cannot 'add to cart' on: www.continuitylenses.com/en/single-boxes www.continuitylenses.com/fr/pak-singulier www.continuitylenses.com/nl/enkele-doos When you attempt to 'add to cart', the page redirects to the homepage where you receive a Joomla system message 'Your cart is empty'. Interestingly, when you 'add to cart' from products contained within a module (HikaShop Content Module), it works fine. Do you have any thoughts on what the problem might be? Thanks")* Hello, Renaming the folder you mentioned did resolve the issue. In the end I tracked it down to the show_default.php. We had modified this, which wasn't the problem, but at some point some extra line-feeds seem to have found their way in corrupting the file?! Anyway, tidied it up and all seems to be working now... Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODgyNDU2LXByb2R1Y3RzLW5vdC1hZGRpbmctdG8tY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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