[Skip to main content](#vessel-content) # Blank Pages When Product Editing ## - **[byates80](/forum/user/35385-byates80 "View byates80's Profile")** - [![byates80's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35385-byates80 "View byates80's Profile") Topic Author - [ Offline](/forum/user/35385-byates80) Less More - Posts: 4 - Thank you received: 0 - - 10 years 8 months ago [\#231166](#231166) by [byates80](/forum/user/35385-byates80 "View byates80's Profile") *[Blank Pages When Product Editing](/forum/32-content-creation/882583-blank-pages-when-product-editing#231166 "-- url of the page with the problem -- : thewineyard.co.uk -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- Browser(s) name and version -- : Firefox 44.0.2 -- Error-message(debug-mod must be tuned on) -- : No error shown. No page will load. When I click to edit some of my products in the back end admin section, I am taken to a blank page with no content at all and no error message to debug (view source shows as empty). Other products can be edited fine, so it's not a site wide issue. The affected products display on my website in the correct categories in the shop, but they can't be individually opened. For example this product won't open and can't be edited in the back end: thewineyard.co.uk/wine-cs/wine-by-countr...ak-rotie-shiraz-2013 But it appears in the listing here with photo etc: thewineyard.co.uk/wine-cs/wine-by-country/category/38-france Can anyone help please? Our Business support subscription runs until June 2016. Thanks Ben")* was created by *[byates80](/forum/user/35385-byates80 "View byates80's Profile")* -- url of the page with the problem -- : [ thewineyard.co.uk](http://thewineyard.co.uk) -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- Browser(s) name and version -- : Firefox 44.0.2 -- Error-message(debug-mod must be tuned on) -- : No error shown. No page will load. When I click to edit some of my products in the back end admin section, I am taken to a blank page with no content at all and no error message to debug (view source shows as empty). Other products can be edited fine, so it's not a site wide issue. The affected products display on my website in the correct categories in the shop, but they can't be individually opened. For example this product won't open and can't be edited in the back end: [ thewineyard.co.uk/wine-cs/wine-by-countr...ak-rotie-shiraz-2013](http://thewineyard.co.uk/wine-cs/wine-by-country/product/70749-750ml-arrogant-frog-croak-rotie-shiraz-2013) But it appears in the listing here with photo etc: [ thewineyard.co.uk/wine-cs/wine-by-country/category/38-france](http://thewineyard.co.uk/wine-cs/wine-by-country/category/38-france) Can anyone help please? Our Business support subscription runs until June 2016. Thanks Ben Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODgyNTgzLWJsYW5rLXBhZ2VzLXdoZW4tcHJvZHVjdC1lZGl0aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 10 years 8 months ago [\#231168](#231168) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Blank Pages When Product Editing](/forum/32-content-creation/882583-blank-pages-when-product-editing#231168 "-- url of the page with the problem -- : thewineyard.co.uk -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- Browser(s) name and version -- : Firefox 44.0.2 -- Error-message(debug-mod must be tuned on) -- : No error shown. No page will load. When I click to edit some of my products in the back end admin section, I am taken to a blank page with no content at all and no error message to debug (view source shows as empty). Other products can be edited fine, so it's not a site wide issue. The affected products display on my website in the correct categories in the shop, but they can't be individually opened. For example this product won't open and can't be edited in the back end: thewineyard.co.uk/wine-cs/wine-by-countr...ak-rotie-shiraz-2013 But it appears in the listing here with photo etc: thewineyard.co.uk/wine-cs/wine-by-country/category/38-france Can anyone help please? Our Business support subscription runs until June 2016. Thanks Ben")* Hi, If you have a blank page it means that there is a fatal error. Activate the "error reporting" setting of the Joomla configuration, and go back to the product edition page with the blank page. It should now display a fatal error message which will help us understand the situation. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODgyNTgzLWJsYW5rLXBhZ2VzLXdoZW4tcHJvZHVjdC1lZGl0aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[byates80](/forum/user/35385-byates80 "View byates80's Profile")** - [![byates80's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35385-byates80 "View byates80's Profile") Topic Author - [ Offline](/forum/user/35385-byates80) Less More - Posts: 4 - Thank you received: 0 - - 10 years 8 months ago [\#231347](#231347) by [byates80](/forum/user/35385-byates80 "View byates80's Profile") Replied by *[byates80](/forum/user/35385-byates80 "View byates80's Profile")* on topic *[Blank Pages When Product Editing](/forum/32-content-creation/882583-blank-pages-when-product-editing#231347 "-- url of the page with the problem -- : thewineyard.co.uk -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- Browser(s) name and version -- : Firefox 44.0.2 -- Error-message(debug-mod must be tuned on) -- : No error shown. No page will load. When I click to edit some of my products in the back end admin section, I am taken to a blank page with no content at all and no error message to debug (view source shows as empty). Other products can be edited fine, so it's not a site wide issue. The affected products display on my website in the correct categories in the shop, but they can't be individually opened. For example this product won't open and can't be edited in the back end: thewineyard.co.uk/wine-cs/wine-by-countr...ak-rotie-shiraz-2013 But it appears in the listing here with photo etc: thewineyard.co.uk/wine-cs/wine-by-country/category/38-france Can anyone help please? Our Business support subscription runs until June 2016. Thanks Ben")* Thank you for your help. This is the error: Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 6196205 bytes) in /var/www/vhosts/thewineyard.co.uk/httpdocs/libraries/joomla/application/web.php on line 717 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODgyNTgzLWJsYW5rLXBhZ2VzLXdoZW4tcHJvZHVjdC1lZGl0aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 10 years 8 months ago [\#231352](#231352) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Blank Pages When Product Editing](/forum/32-content-creation/882583-blank-pages-when-product-editing#231352 "-- url of the page with the problem -- : thewineyard.co.uk -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- Browser(s) name and version -- : Firefox 44.0.2 -- Error-message(debug-mod must be tuned on) -- : No error shown. No page will load. When I click to edit some of my products in the back end admin section, I am taken to a blank page with no content at all and no error message to debug (view source shows as empty). Other products can be edited fine, so it's not a site wide issue. The affected products display on my website in the correct categories in the shop, but they can't be individually opened. For example this product won't open and can't be edited in the back end: thewineyard.co.uk/wine-cs/wine-by-countr...ak-rotie-shiraz-2013 But it appears in the listing here with photo etc: thewineyard.co.uk/wine-cs/wine-by-country/category/38-france Can anyone help please? Our Business support subscription runs until June 2016. Thanks Ben")* Hi, This error indicates that there is a lot of data to be loaded on the page and that the memory limit of your server is reached and thus the process is stopped in the middle. This often happens when you have too many variants for the product. So I would recommend to delete the product and recreate it with less variants. Above a few hundred variants, it's really too much so in that case, you probably want to use options or custom item fields instead of only characteristics for the attributes of your products. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODgyNTgzLWJsYW5rLXBhZ2VzLXdoZW4tcHJvZHVjdC1lZGl0aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[byates80](/forum/user/35385-byates80 "View byates80's Profile")** - [![byates80's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35385-byates80 "View byates80's Profile") Topic Author - [ Offline](/forum/user/35385-byates80) Less More - Posts: 4 - Thank you received: 0 - - 10 years 7 months ago [\#231660](#231660) by [byates80](/forum/user/35385-byates80 "View byates80's Profile") Replied by *[byates80](/forum/user/35385-byates80 "View byates80's Profile")* on topic *[Blank Pages When Product Editing](/forum/32-content-creation/882583-blank-pages-when-product-editing#231660 "-- url of the page with the problem -- : thewineyard.co.uk -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- Browser(s) name and version -- : Firefox 44.0.2 -- Error-message(debug-mod must be tuned on) -- : No error shown. No page will load. When I click to edit some of my products in the back end admin section, I am taken to a blank page with no content at all and no error message to debug (view source shows as empty). Other products can be edited fine, so it's not a site wide issue. The affected products display on my website in the correct categories in the shop, but they can't be individually opened. For example this product won't open and can't be edited in the back end: thewineyard.co.uk/wine-cs/wine-by-countr...ak-rotie-shiraz-2013 But it appears in the listing here with photo etc: thewineyard.co.uk/wine-cs/wine-by-country/category/38-france Can anyone help please? Our Business support subscription runs until June 2016. Thanks Ben")* Thanks for your help. Is there a quick way to remove the variants without having to go into each product? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODgyNTgzLWJsYW5rLXBhZ2VzLXdoZW4tcHJvZHVjdC1lZGl0aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 10 years 7 months ago - 10 years 7 months ago [\#231676](#231676) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Blank Pages When Product Editing](/forum/32-content-creation/882583-blank-pages-when-product-editing#231676 "-- url of the page with the problem -- : thewineyard.co.uk -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- Browser(s) name and version -- : Firefox 44.0.2 -- Error-message(debug-mod must be tuned on) -- : No error shown. No page will load. When I click to edit some of my products in the back end admin section, I am taken to a blank page with no content at all and no error message to debug (view source shows as empty). Other products can be edited fine, so it's not a site wide issue. The affected products display on my website in the correct categories in the shop, but they can't be individually opened. For example this product won't open and can't be edited in the back end: thewineyard.co.uk/wine-cs/wine-by-countr...ak-rotie-shiraz-2013 But it appears in the listing here with photo etc: thewineyard.co.uk/wine-cs/wine-by-country/category/38-france Can anyone help please? Our Business support subscription runs until June 2016. Thanks Ben")* Hi, In that case, you can go in the menu System>Mass actions and create a new mass action. You can use a filter on the column product_parent_id being different than 0 (when it's 0 it's a main product, when it's not, it's a variant and the value in that column corresponds to the product_id of the main product). And you can use an action to delete the element. Don't forget to increase the limitation on the number of elements to process so that it can delete everything. Last edit: 10 years 7 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODgyNTgzLWJsYW5rLXBhZ2VzLXdoZW4tcHJvZHVjdC1lZGl0aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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