[Skip to main content](#vessel-content) # Dowloadable products not... downloadable ## - **[beanman1](/forum/user/22694-beanman1 "View beanman1's Profile")** - [![beanman1's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/22694-beanman1 "View beanman1's Profile") Topic Author - [ Offline](/forum/user/22694-beanman1) Less More - Posts: 35 - Thank you received: 1 - - 10 years 7 months ago [\#232959](#232959) by [beanman1](/forum/user/22694-beanman1 "View beanman1's Profile") *[Dowloadable products not... downloadable](/forum/32-content-creation/882996-dowloadable-products-not-downloadable#232959 "-- url of the page with the problem -- : http://www,scrsonline.com -- HikaShop version -- : 2.6.1 I'm trying to put up my 1st downloadable product (a 3.4GB video file). I thought I had everything setup correctly, but the customer gets no link to take him/her to a download area to actually get the item.")* was created by *[beanman1](/forum/user/22694-beanman1 "View beanman1's Profile")* -- url of the page with the problem -- : http://www,scrsonline.com -- HikaShop version -- : 2.6.1 I'm trying to put up my 1st downloadable product (a 3.4GB video file). I thought I had everything setup correctly, but the customer gets no link to take him/her to a download area to actually get the item. - [ ![productconfiguration.png](/forum/attachment/30051) ](/forum/attachment/30051 "...figuration.png") [ ](/forum/attachment/30051?download=1 "...figuration.png") - [ ![varientpage.png](/forum/attachment/30052) ](/forum/attachment/30052 "varientpage.png") [ ](/forum/attachment/30052?download=1 "varientpage.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODgyOTk2LWRvd2xvYWRhYmxlLXByb2R1Y3RzLW5vdC1kb3dubG9hZGFibGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[beanman1](/forum/user/22694-beanman1 "View beanman1's Profile")** - [![beanman1's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/22694-beanman1 "View beanman1's Profile") Topic Author - [ Offline](/forum/user/22694-beanman1) Less More - Posts: 35 - Thank you received: 1 - - 10 years 7 months ago [\#232960](#232960) by [beanman1](/forum/user/22694-beanman1 "View beanman1's Profile") Replied by *[beanman1](/forum/user/22694-beanman1 "View beanman1's Profile")* on topic *[Dowloadable products not... downloadable](/forum/32-content-creation/882996-dowloadable-products-not-downloadable#232960 "-- url of the page with the problem -- : http://www,scrsonline.com -- HikaShop version -- : 2.6.1 I'm trying to put up my 1st downloadable product (a 3.4GB video file). I thought I had everything setup correctly, but the customer gets no link to take him/her to a download area to actually get the item.")* To add to my original post, here's a copy of the Files setup section of the configuration page. How do I get a link to the customer so they can get their item? - [ ![filessetups.png](/forum/attachment/30053) ](/forum/attachment/30053 "filessetups.png") [ ](/forum/attachment/30053?download=1 "filessetups.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODgyOTk2LWRvd2xvYWRhYmxlLXByb2R1Y3RzLW5vdC1kb3dubG9hZGFibGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[beanman1](/forum/user/22694-beanman1 "View beanman1's Profile")** - [![beanman1's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/22694-beanman1 "View beanman1's Profile") Topic Author - [ Offline](/forum/user/22694-beanman1) Less More - Posts: 35 - Thank you received: 1 - - 10 years 7 months ago [\#232962](#232962) by [beanman1](/forum/user/22694-beanman1 "View beanman1's Profile") Replied by *[beanman1](/forum/user/22694-beanman1 "View beanman1's Profile")* on topic *[Dowloadable products not... downloadable](/forum/32-content-creation/882996-dowloadable-products-not-downloadable#232962 "-- url of the page with the problem -- : http://www,scrsonline.com -- HikaShop version -- : 2.6.1 I'm trying to put up my 1st downloadable product (a 3.4GB video file). I thought I had everything setup correctly, but the customer gets no link to take him/her to a download area to actually get the item.")* I've gotten it so that at least a link shows up in the email, but now I'm getting a File not Found error.... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODgyOTk2LWRvd2xvYWRhYmxlLXByb2R1Y3RzLW5vdC1kb3dubG9hZGFibGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86302 - Thank you received: 14273 - - 10 years 7 months ago [\#232996](#232996) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Dowloadable products not... downloadable](/forum/32-content-creation/882996-dowloadable-products-not-downloadable#232996 "-- url of the page with the problem -- : http://www,scrsonline.com -- HikaShop version -- : 2.6.1 I'm trying to put up my 1st downloadable product (a 3.4GB video file). I thought I had everything setup correctly, but the customer gets no link to take him/her to a download area to actually get the item.")* Hi, The file should be in the folder media/com_hikashop/upload/safe and in the file edition/add popup, you should enter only the path relative to that folder (so in your example, it should actually be only the file name if the file is in that upload/safe folder). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODgyOTk2LWRvd2xvYWRhYmxlLXByb2R1Y3RzLW5vdC1kb3dubG9hZGFibGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[beanman1](/forum/user/22694-beanman1 "View beanman1's Profile")** - [![beanman1's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/22694-beanman1 "View beanman1's Profile") Topic Author - [ Offline](/forum/user/22694-beanman1) Less More - Posts: 35 - Thank you received: 1 - - 10 years 7 months ago [\#233011](#233011) by [beanman1](/forum/user/22694-beanman1 "View beanman1's Profile") Replied by *[beanman1](/forum/user/22694-beanman1 "View beanman1's Profile")* on topic *[Dowloadable products not... downloadable](/forum/32-content-creation/882996-dowloadable-products-not-downloadable#233011 "-- url of the page with the problem -- : http://www,scrsonline.com -- HikaShop version -- : 2.6.1 I'm trying to put up my 1st downloadable product (a 3.4GB video file). I thought I had everything setup correctly, but the customer gets no link to take him/her to a download area to actually get the item.")* Still getting a File Not Found error when I click on the link in the email. It's not letting me download the file. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODgyOTk2LWRvd2xvYWRhYmxlLXByb2R1Y3RzLW5vdC1kb3dubG9hZGFibGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86302 - Thank you received: 14273 - - 10 years 7 months ago [\#233017](#233017) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Dowloadable products not... downloadable](/forum/32-content-creation/882996-dowloadable-products-not-downloadable#233017 "-- url of the page with the problem -- : http://www,scrsonline.com -- HikaShop version -- : 2.6.1 I'm trying to put up my 1st downloadable product (a 3.4GB video file). I thought I had everything setup correctly, but the customer gets no link to take him/her to a download area to actually get the item.")* Hi, So what did you enter in the file path popup (could you do a screenshot) ? And could you also do a screenshot of the media/com_hikashop/upload/safe folder with that file there in your FTP client ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODgyOTk2LWRvd2xvYWRhYmxlLXByb2R1Y3RzLW5vdC1kb3dubG9hZGFibGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[beanman1](/forum/user/22694-beanman1 "View beanman1's Profile")** - [![beanman1's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/22694-beanman1 "View beanman1's Profile") Topic Author - [ Offline](/forum/user/22694-beanman1) Less More - Posts: 35 - Thank you received: 1 - - 10 years 7 months ago - 10 years 7 months ago [\#233031](#233031) by [beanman1](/forum/user/22694-beanman1 "View beanman1's Profile") Replied by *[beanman1](/forum/user/22694-beanman1 "View beanman1's Profile")* on topic *[Dowloadable products not... downloadable](/forum/32-content-creation/882996-dowloadable-products-not-downloadable#233031 "-- url of the page with the problem -- : http://www,scrsonline.com -- HikaShop version -- : 2.6.1 I'm trying to put up my 1st downloadable product (a 3.4GB video file). I thought I had everything setup correctly, but the customer gets no link to take him/her to a download area to actually get the item.")* Here are the screenshots you're asking for. Would a file size limitation give me the file not found error? - [ ![FTP.png](/forum/attachment/30060) ](/forum/attachment/30060 "FTP.png") [ ](/forum/attachment/30060?download=1 "FTP.png") - [ ![filepopup.png](/forum/attachment/30061) ](/forum/attachment/30061 "filepopup.png") [ ](/forum/attachment/30061?download=1 "filepopup.png") Last edit: 10 years 7 months ago by [beanman1](/forum/user/22694-beanman1 "View beanman1's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODgyOTk2LWRvd2xvYWRhYmxlLXByb2R1Y3RzLW5vdC1kb3dubG9hZGFibGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86302 - Thank you received: 14273 - - 10 years 7 months ago [\#233052](#233052) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Dowloadable products not... downloadable](/forum/32-content-creation/882996-dowloadable-products-not-downloadable#233052 "-- url of the page with the problem -- : http://www,scrsonline.com -- HikaShop version -- : 2.6.1 I'm trying to put up my 1st downloadable product (a 3.4GB video file). I thought I had everything setup correctly, but the customer gets no link to take him/her to a download area to actually get the item.")* Hi, Looking at the code I don't see why a file size, or memory size, or time limitation would give that error. Normally, HikaShop has a system to read and send the file bits by bits to avoid the file size and memory limits. And regardless of which one of these would stop the sending of the file, it would result in either a Fatal error, or a 500 HTTP status based on how your server is configured. A "file not found" error, is an error coming from HikaShop because it couldn't validate the download or the location of the file before the sending of the data happens. Here are the potential reasons that error would be displayed looking at the code: - The file path has ".." in it. It is forbidden for security purposes. - There is a plugin of the group system or hikashop implementing the trigger onBeforeDownloadFile and cancelling the download. There is no such plugin by default in HikaShop. So if that's the case, it would be a plugin you developed or someone developed for you. - There is a problem with the link which has a wrong order_id or file_id. Could you provide a download link and the corresponding test user account so that we can try it and a backend access in order to check your settings and a FTP access in order to check the situation on your website ? [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODgyOTk2LWRvd2xvYWRhYmxlLXByb2R1Y3RzLW5vdC1kb3dubG9hZGFibGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[beanman1](/forum/user/22694-beanman1 "View beanman1's Profile")** - [![beanman1's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/22694-beanman1 "View beanman1's Profile") Topic Author - [ Offline](/forum/user/22694-beanman1) Less More - Posts: 35 - Thank you received: 1 - - 10 years 7 months ago [\#233090](#233090) by [beanman1](/forum/user/22694-beanman1 "View beanman1's Profile") Replied by *[beanman1](/forum/user/22694-beanman1 "View beanman1's Profile")* on topic *[Dowloadable products not... downloadable](/forum/32-content-creation/882996-dowloadable-products-not-downloadable#233090 "-- url of the page with the problem -- : http://www,scrsonline.com -- HikaShop version -- : 2.6.1 I'm trying to put up my 1st downloadable product (a 3.4GB video file). I thought I had everything setup correctly, but the customer gets no link to take him/her to a download area to actually get the item.")* Information sent. Hope it's what you need. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODgyOTk2LWRvd2xvYWRhYmxlLXByb2R1Y3RzLW5vdC1kb3dubG9hZGFibGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 10 years 7 months ago - 10 years 7 months ago [\#233194](#233194) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Dowloadable products not... downloadable](/forum/32-content-creation/882996-dowloadable-products-not-downloadable#233194 "-- url of the page with the problem -- : http://www,scrsonline.com -- HikaShop version -- : 2.6.1 I'm trying to put up my 1st downloadable product (a 3.4GB video file). I thought I had everything setup correctly, but the customer gets no link to take him/her to a download area to actually get the item.")* Hello, I find the the root of your issue, as Nicolas told you your value in **filename** must match **perfectly** your name file, and unfortunately your filename see in your **safe file** is : BCHonor**B**and2016.m4v and in your product configuration : BCHonor**b**and2016.m4v, and so the file no found error is normal. Right now this point is corrected, but note that you must add **mod\_xsendfile Apache module** in order to manage a so big file, so information about this [ here on our forum](https://hikashop.com/forum/orders-management/877028-500-internal-server-error-downloading-large-files.html) and a [ link](https://tn123.org/mod_xsendfile/) to see how to add this Apache module. Hope this will help you ! Regards, Last edit: 10 years 7 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODgyOTk2LWRvd2xvYWRhYmxlLXByb2R1Y3RzLW5vdC1kb3dubG9hZGFibGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[beanman1](/forum/user/22694-beanman1 "View beanman1's Profile")** - [![beanman1's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/22694-beanman1 "View beanman1's Profile") Topic Author - [ Offline](/forum/user/22694-beanman1) Less More - Posts: 35 - Thank you received: 1 - - 10 years 7 months ago [\#233234](#233234) by [beanman1](/forum/user/22694-beanman1 "View beanman1's Profile") Replied by *[beanman1](/forum/user/22694-beanman1 "View beanman1's Profile")* on topic *[Dowloadable products not... downloadable](/forum/32-content-creation/882996-dowloadable-products-not-downloadable#233234 "-- url of the page with the problem -- : http://www,scrsonline.com -- HikaShop version -- : 2.6.1 I'm trying to put up my 1st downloadable product (a 3.4GB video file). I thought I had everything setup correctly, but the customer gets no link to take him/her to a download area to actually get the item.")* Guess this is now a case for 1and 1. Hope they can get the mod added for me. Thank you! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODgyOTk2LWRvd2xvYWRhYmxlLXByb2R1Y3RzLW5vdC1kb3dubG9hZGFibGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[beanman1](/forum/user/22694-beanman1 "View beanman1's Profile")** - [![beanman1's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/22694-beanman1 "View beanman1's Profile") Topic Author - [ Offline](/forum/user/22694-beanman1) Less More - Posts: 35 - Thank you received: 1 - - 10 years 7 months ago [\#233256](#233256) by [beanman1](/forum/user/22694-beanman1 "View beanman1's Profile") Replied by *[beanman1](/forum/user/22694-beanman1 "View beanman1's Profile")* on topic *[Dowloadable products not... downloadable](/forum/32-content-creation/882996-dowloadable-products-not-downloadable#233256 "-- url of the page with the problem -- : http://www,scrsonline.com -- HikaShop version -- : 2.6.1 I'm trying to put up my 1st downloadable product (a 3.4GB video file). I thought I had everything setup correctly, but the customer gets no link to take him/her to a download area to actually get the item.")* So until I get that mod installed, the download's going to give me this 500 Internal Server Error? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODgyOTk2LWRvd2xvYWRhYmxlLXByb2R1Y3RzLW5vdC1kb3dubG9hZGFibGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 10 years 7 months ago - 10 years 7 months ago [\#233259](#233259) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Dowloadable products not... downloadable](/forum/32-content-creation/882996-dowloadable-products-not-downloadable#233259 "-- url of the page with the problem -- : http://www,scrsonline.com -- HikaShop version -- : 2.6.1 I'm trying to put up my 1st downloadable product (a 3.4GB video file). I thought I had everything setup correctly, but the customer gets no link to take him/her to a download area to actually get the item.")* Hello, Unfortunately, yes php don't well adapted to this kind of process. Regards, Last edit: 10 years 7 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODgyOTk2LWRvd2xvYWRhYmxlLXByb2R1Y3RzLW5vdC1kb3dubG9hZGFibGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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